Troubleshooting - Bose WAVE Owner's Manual

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M Y W ®
AINTAINING OUR AVE

Troubleshooting

Problem
System does not function
No sound
Remote control is
inconsistent or does
not work
AM reception is weak
FM reception is weak
CD does not play
Computer does not recog-
nize the SoundLink TM USB
key (in its list of
connected devices).
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M S
USIC YSTEM
• Make sure the power cord is fully plugged into an operating electrical outlet.
• Press On/Off to see if the display lights.
• Turn the volume up.
• Press Mute.
• Eject the CD and reload it.
• Check connections for an auxiliary source.
• Press SoundLink/AUX to listen to an external source connected to the AUX IN input.
• Make sure the external source is turned on.
• Disconnect headphones.
• Operate the remote control closer to the unit.
• Check that the remote control battery is installed with positive (+) polarity facing up.
• Replace the remote control battery.
• Check for interference from room lighting, sunlight, or dust or dirt on lens.
• Try the unit in a different location.
• Adjust the internal antenna by rotating the unit slightly one way and then the other.
• Move the unit farther from a TV, refrigerator, fluorescent lamps, halogen lamps,
dimmer switches, or other electronic equipment that generates electrical noise.
• If neither suggestion works, you may be in an area of weak AM signal coverage.
• Extend the power cord as much as possible. The power cord acts as an FM antenna.
• Try an external antenna. Call Bose
antenna.
• Check that the CD source is selected. The CD icon should appear on the display.
If not, press CD.
• Check that the CD was loaded label-side up.
• Check that the disc surface is clean. If not, try cleaning it.
• Check that an audio CD was loaded, not a DVD.
• Try another disc.
• Remove the SoundLink
it again.
• If you are using a USB hub, make sure the hub is powered.
• Try a different USB port. If you are using a powered USB hub, try moving the
SoundLink TM USB key to a USB port on the computer.
• Remove the SoundLink
again.
• Refer to the owner's guide, help system, or technical support for your computer to
learn how to detect and install new hardware.
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What to do
® Customer Service to order an external FM
TM
USB key from your computer, wait 30 seconds, and insert
TM USB key, restart your computer, and insert the USB key
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