Page 1 Documentation CD. The blade server is now You can also find the most ready to use. Be sure to register and profile your current information about your server with IBM support. server on the IBM Web site at: http://www.ibm.com/pc/support...
Page 2: Server Support
Check all cables for loose connections and verify that all optional devices you ® installed are on the ServerProven list. You can view the ServerProven list at http://www.ibm.com/pc/compat/ View information about IBM support line at http://www.ibm.com/services/sl/products/ or view support telephone numbers at Problem http://www.ibm.com/planetwide/ solved?
Page 3 ERserver BladeCenter JS20 Type 8842 Installation and User’s Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “IBM Statement of Limited Warranty Z125-4753-07 11/2002,” on page 101 and Appendix C, “Notices,” on page 119 First Edition (March 2004) © Copyright International Business Machines Corporation 2004. All rights reserved.
Page 5: Table Of Contents
Features and specifications ..... 6 What your IBM BladeCenter JS20 Type 8842 offers ... . 7 Reliability, availability, and serviceability features .
Page 6 Nortel Networks Layer 2-7 GbE Switch Module for IBM Eserver BladeCenter firmware update ....50 Completing the SOL configuration ....52 Installing and Configuring SSH for SOL .
Page 7 Federal Communications Commission (FCC) statement ..122 Industry Canada Class A emission compliance statement ..122 Australia and New Zealand Class A statement ... . 122 United Kingdom telecommunications safety requirement .
Page 8 BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 9: Safety
Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright IBM Corp. 2004...
Page 10 IBM Safety Information book. For example, if a caution statement begins with a number 1, translations for that caution statement appear in the IBM Safety Information book under statement 1. Be sure to read all caution and danger statements in this documentation before performing the instructions.
Page 11 Statement 1: DANGER Electrical current from power, telephone, and communication cables is hazardous. To avoid a shock hazard: v Do not connect or disconnect any cables or perform installation, maintenance, or reconfiguration of this product during an electrical storm. v Connect all power cords to a properly wired and grounded electrical outlet.
Page 12 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 13 Statement 3: CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following: v Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.
Page 14 The device also might have more than one power cord. To remove all electrical current from the device, ensure that all power cords are disconnected from the power source. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 15 Statement 8: CAUTION: Never remove the cover on a power supply or any part that has the following label attached. Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components.
Page 16 California de los Estados Unidos está considerado como un causante de cancer y de defectos congénitos, además de otros riesgos reproductivos. Lávese las manos después de usar el producto. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 17: Chapter 1. Introduction
Perform basic troubleshooting of your blade server Additional or updated technical information about your blade server is available from the IBM support Web site. Complete the following steps to check for new or updated documentation for your blade server: 1.
Page 18 BladeCenter unit. You will need these numbers when you register your blade server with IBM. Release levers BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 19: Related Documentation
Related documentation In addition to this Installation and User’s Guide, the following documentation is provided in PDF on the IBM BladeCenter Documentation CD that comes with your IBM BladeCenter JS20 Type 8842: v Safety Information: This document contains translated caution and danger statements.
Page 20: The Ibm Bladecenter Documentation Cd
Additional documentation might be included on the IBM BladeCenter Documentation In addition to reviewing the documentation in this library, be sure to review the IBM Eserver BladeCenter Planning and Installation Guide located at http://www.ibm.com/pc/eserver/bladecenter on the World Wide Web for information to help you prepare for system installation and configuration.
Page 21: Notices And Statements Used In This Document
Notices and statements used in this document The caution and danger statements that appear in this document are also in the multilingual Safety Information document, which is on the IBM BladeCenter Documentation CD. Each statement is numbered for reference to the corresponding statement in the Safety Information document.
Page 22: Features And Specifications
Note: Power, cooling, removable-media drives, external ports, and advanced system management are provided by the IBM Eserver BladeCenter Type 8677. For more information, see the Eserver BladeCenter Type 8677 Installation and User’s Guide on the IBM BladeCenter Documentation CD.
Page 23: What Your Ibm Bladecenter Js20 Type 8842 Offers
Management. v Impressive performance using the latest microprocessor technology Your blade server supports two IBM PowerPC 970 microprocessors and comes with two microprocessors installed. Together, these two microprocessors enhance performance. With two microprocessors, your blade server can operate as a symmetric multiprocessing (SMP) server.
Page 24: Reliability, Availability, And Serviceability Features
Telnet consoles. For more information, see Chapter 5, “Configuring your blade server,” on page 41, Chapter 6, “Running a Serial Over LAN session,” on page 57, and the IBM Eserver BladeCenter Management Module Command Line Interface Reference Guide on the IBM BladeCenter Documentation CD.
Page 25: System-Board Internal And Option Connectors
System-board internal and option connectors The following illustration shows the location of the system-board components, including connectors for user-installable options. Note: The illustrations in this document might differ slightly from your hardware. Chapter 1. Introduction...
Page 26: System-Board Leds
LED (CR58) Service processor error LED (CR27) NMI error Processor 0 LED (CR17) error LED (CR19) System board error LED (CR20) Temperature Reserved (CR29) error LED (CR16) Light Path Diagnostics (SW1) BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 27: Preinstallation Requirements
BladeCenter unit according to the instructions in the IBM 4-Port Gb Ethernet Switch Module for BladeCenter Installation and User’s Guide or Nortel Networks Layer 2-7 GbE Switch Module for IBM BladeCenter Installation Guide on the IBM BladeCenter Documentation CD. Note: If the IBM 4-Port Gb Ethernet Switch Module for BladeCenter is installed...
Page 28: Checking The Status Of The Cd-Rom Media Tray
49P2522. If the media tray requires replacement, call the IBM Support Center (1-800-IBM-SERV) to report the down level component as a failed part and request a replacement media tray that can be used with your blade server. Before you can...
Page 29: Chapter 2. Blade Server Power, Controls, And Indicators
(NVRAM). To disable the Wake on LAN feature for one or more blade servers, use the BladeCenter management-module Web interface. For more information about the BladeCenter management-module Web interface, see the BladeCenter Management Module User’s Guide on the IBM BladeCenter Documentation CD. v Throughout this document, the management-module Web-based user interface is also known as the BladeCenter management-module Web interface.
Page 30: Turning Off The Blade Server
The BladeCenter management-module Web interface can turn off the blade server. Note: After turning off the blade server, wait at least 30 seconds for the hard disk drives to stop spinning before you remove the blade server from the BladeCenter unit. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 31: Blade Server Controls And Leds
Blade server controls and LEDs This section describes the controls and LEDs on your blade server. Power-control button: This button is behind the control panel door. Press this button to manually turn the blade server on or off. Note: The power-control button has effect only if local power control is enabled for the blade server.
Page 32 BladeCenter management module. v Flashing slowly - The blade server has ac power but is not turned on. v Lit continuously (steady) - The blade server has ac power and is turned on. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 33: Chapter 3. Installing The Blade Server In The Bladecenter Unit
BladeCenter unit. For more information about determining the power requirements for your blade server, see the IBM Eserver BladeCenter Power Module Upgrade Guidelines Technical Update on the IBM BladeCenter Documentation CD.
Page 34 Important: Do not place the label on the blade server or in any way block the ventilation holes on the blade server. 11. If you have other blade servers to install, do so now. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 35 Attention: If you reinstall a blade server that you removed, you must install it in the same bay from which you removed it. Some blade server configuration information and update options are established according to bay number. Reinstalling a blade server into a different bay than the one from which it was removed could have unintended consequences, such as incorrectly reconfiguring the blade server.
Page 36 BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 37: Chapter 4. Installing And Removing Options And Customer-Replaceable Units
Limit your movement. Movement can cause static electricity to build up around you. v Handle the device carefully, holding it by its edges or its frame. v Do not touch solder joints, pins, or exposed printed circuitry. © Copyright IBM Corp. 2004...
Page 38 Take additional care when handling devices during cold weather. Heating reduces indoor humidity and increases static electricity. v Wear an electrostatic-discharge wrist strap, if one is available. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 39: Removing The Blade Server From The Bladecenter Unit
Removing the blade server from the BladeCenter unit The following illustration shows how to remove the blade server from the BladeCenter unit. Attention: To maintain proper system cooling, do not operate the BladeCenter unit for more than 1 minute without a blade server or filler blade installed in each blade bay. v Note the number of the bay that contains the blade server that you will remove.
Page 40: Opening The Blade Server Cover
4. Lift the cover from the blade server and set it aside. Statement 21: CAUTION: Hazardous energy is present when the blade server is connected to the power source. Always replace the blade cover before installing the blade server. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 41: Removing The Blade-Server Bezel Assembly
Removing the blade-server bezel assembly Before you can replace a defective system board or blade-server bezel assembly, you must first remove the blade-server bezel assembly. The following illustration shows how to remove the bezel assembly from a blade server. Bezel-assembly release Bezel-assembly release...
Page 42 Set the tray aside and remove the four screws. 7. Replace the tray and secure the tray to the system board with screws from the hardware kit. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 43: Installing Memory Modules
These DIMMs must be compatible with the latest PC2700 SDRAM Registered DIMM specification, which is available from http://www.jedec.org/. For a list of supported options for your blade server, go to http://www.ibm.com/pc/us/compat/. v PC2700 DIMMs are compatible with earlier specifications and work in the PC2100 and PC1600 DIMM connectors.
Page 44 7. Touch the static-protective package that contains the DIMM option to any unpainted metal surface on the BladeCenter chassis or any unpainted surface on any other grounded rack component. Then, remove the DIMM from the package. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 45 8. To install the DIMMs, repeat the following steps for each DIMM that you install: a. Turn the DIMM so that the DIMM keys align correctly with the connector on the system board. Attention: To avoid breaking the retaining clips or damaging the DIMM connectors, handle the clips gently.
Page 46: Installing An I/O Expansion Card
2 while an I/O expansion card is installed in the blade server. v When you install a Myrinet Cluster Expansion Card for IBM Eserver BladeCenter into a BladeCenter JS20 Type 8842, you must connect the cable from the I/O expansion card to the J7 connector on the system board.
Page 47: Installing An Ethernet Cable
Type 8842 system board. To support Ethernet connections and the SOL feature and to configure your blade server, you must install an optional Ethernet-compatible switch module, such as the Nortel Networks Layer 2-7 GbE Switch Module for IBM Eserver BladeCenter or IBM 4-Port Gb Ethernet Switch Module for BladeCenter, in I/O bay 1 of the BladeCenter unit.
Page 48: Replacing The Battery
Module Command Line Interface Reference Guide on the IBM BladeCenter Documentation CD. Replacing the battery IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions.
Page 49 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 50 11. Turn on the blade server (see “Turning on the blade server” on page 13). 12. Reset the system date and time through the operating system that you installed. For additional information, see your operating-system documentation. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 51: Replacing The System Board
To obtain a new system board, you must order a new blade server. The replacement system board comes attached to the new blade server. To order a blade server, contact your IBM marketing representative or authorized reseller. Important: After you replace the system board, you must either update the new blade server with the latest firmware or restore the pre-existing firmware from a diskette or CD image.
Page 52 Important: v The serial number of the failing system board must match the serial number that you reported when you called IBM for service. v Because the new system board does not have a serial number, you must transfer the original system-board serial number to the new system board.
Page 53 14. Turn on the blade server (see “Turning on the blade server” on page 13). Note: If you have just connected the power cords of your BladeCenter unit to electrical outlets, you will have to wait until the power-on LED on the blade server slowly flashes before you press the power-control button on the blade server.
Page 54: Completing The Installation
2. Connect the control-panel cable to the control-panel connector on the system board. 3. Carefully slide the bezel assembly onto the blade server as shown in the illustration, until it clicks into place. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 55: Closing The Blade Server Cover
Closing the blade server cover Important: The blade server cannot be inserted into the BladeCenter unit until the cover is installed and closed. Do not attempt to override this protection. The following illustration shows how to close the blade server cover. Cover pins Complete the following steps to close the blade server cover:...
Page 56 BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 57: Chapter 5. Configuring Your Blade Server
Management Module Command-Line Interface Reference Guide on the IBM BladeCenter Documentation CD. For additional information about SNMP, see also the IBM 4-Port Gb Ethernet Switch Module for BladeCenter Installation and User’s Guide or Nortel Networks Layer 2-7 GbE Switch Module for IBM BladeCenter Installation Guide on the IBM BladeCenter Documentation CD.
Page 58: Configuring The Bladecenter Unit For The Serial Over Lan (Sol) Feature
To support the SOL feature and to configure your blade server, you must install a compatible Ethernet switch module in I/O bay 1 of the BladeCenter unit. Examples of compatible Ethernet switch modules are the IBM 4-Port Gb Ethernet Switch Module for BladeCenter and the Nortel Networks Layer 2-7 GbE Switch Module for IBM BladeCenter.
Page 59: Before You Begin
– IBM 4-Port Gb Ethernet Switch Module for BladeCenter – Nortel Networks Layer 2-7 GbE Switch Module for IBM Eserver BladeCenter v For the BladeCenter JS20 Type 8842, SOL uses the first network interface (Ethernet 1) of the blade server to communicate. Firmware:...
Page 60: Starting The Management And Configuration Program In The Management Module
1. Access and log onto the BladeCenter management-module Web interface as described in the IBM Eserver BladeCenter Type 8677 Installation and User’s Guide on the IBM BladeCenter Documentation CD. 2. Open a Web browser. In the address or URL field, type the Internet protocol (IP) address or host name that is assigned for the management-module remote connection.
Page 61 The default management-module SOL settings provide the best overall SOL performance. You can modify these settings to meet requirements that are specific to your BladeCenter unit or network configuration. The default SOL values are as follows: v Serial Over LAN: Enabled Use this field to enable or disable SOL globally for the BladeCenter unit.
Page 62: Configuring The Bladecenter Components For Serial Over Lan Operation
“Management-module configuration” v “BladeCenter JS20 Type 8842 configuration” on page 48 v “IBM 4-Port Ethernet Switch Module for BladeCenter configuration” on page 49 v “Nortel Networks Layer 2-7 GbE Switch Module for IBM Eserver BladeCenter firmware update” on page 50...
Page 63 2. Complete the following steps to update the BladeCenter management module firmware: a. Download the latest management-module firmware from the IBM Support Web site, http://www.ibm.com/pc/support/; then, uncompress and store the firmware update files in a temporary location on the client computer.
Page 64: Bladecenter Js20 Type 8842 Configuration
The Broadcom Ethernet controller device driver is installed after you install the operating system. The blade server is automatically reconfigured after you install software or hardware. IBM will periodically make firmware updates available for your blade server. Before you continue, you can make sure that your blade server has the latest version of firmware code.
Page 65: Ibm 4-Port Ethernet Switch Module For Bladecenter Configuration
You have enabled the spanning tree feature for all Ethernet switch modules. Complete the following steps to update the firmware of the IBM 4-Port Gb Ethernet Switch Module for BladeCenter. No configuration is required for the IBM 4-Port Gb Ethernet Switch Module for BladeCenter to enable SOL.
Page 66: Nortel Networks Layer 2-7 Gbe Switch Module For Ibm Eserver Bladecenter Firmware Update
Ethernet SM, and click Restart Module(s) and Run Standard Diagnostics. c. Click OK to confirm. The IBM 4-Port Gb Ethernet Switch Module for BladeCenter is now enabled for SOL. Nortel Networks Layer 2-7 GbE Switch Module for IBM Eserver BladeCenter firmware update...
Page 67 Session. This will start a new Telnet session and connect to the Nortel Networks Layer 2-7 GbE Switch Module for IBM Eserver BladeCenter management-module Web interface. e. Log in to the Nortel Networks Layer 2-7 GbE Switch Module for IBM Eserver BladeCenter management-module Web interface. The default password is admin.
Page 68: Completing The Sol Configuration
Layer 2-7 GbE Switch Module for IBM Eserver BladeCenter to restart before continuing. 8. Reconnect to the Nortel Networks Layer 2-7 GbE Switch Module for IBM Eserver BladeCenter by repeating step 5 on page 50. 9. Update the Nortel Networks Layer 2-7 GbE Switch Module for IBM Eserver BladeCenter boot image: At the Telnet prompt, type /boot/gtimg boot TFTPAddr GbESM-AOS-x.x.x.x-...
Page 69: Installing And Configuring Ssh For Sol
(SSL/SSH) security key file, complete the following steps to install the SSL and SSH security file: a. Download the latest version of the SSL/SSH security key file from the IBM Support Web site, http://www.ibm.com/pc/support/. Scroll to the Install SSL/SSH section and click BladeCenter firmware update.
Page 70: Configuring The Gigabit Ethernet Controller
Ethernet-controller ports to I/O bays for your blade server. Note: Other types of blade servers, such as the BladeCenter HS20 Type 8678, that are installed in the same BladeCenter unit as this BladeCenter JS20 Type 8842 might have different requirements for Ethernet controller routing. See the documentation that comes with the other blade servers for detailed information.
Page 71: Updating The Firmware Code For Your Blade Server And The Service Processor
Your blade server contains firmware code. In addition, the service processor in your blade server comes with its own firmware code. IBM will periodically make firmware updates available for your blade server and the service processor. You can maintain the latest levels of firmware code for your blade server and the service processor in your blade server by installing firmware updates as they become available.
Page 72: Using The Command-Line Interface
BladeCenter unit. The command-line interface also provides access to the text-console command prompt for your blade server through an SOL connection. See the IBM Eserver BladeCenter Management Module Command Line Interface Reference Guide on the IBM BladeCenter Documentation CD for information and instructions.
Page 73: Chapter 6. Running A Serial Over Lan Session
BladeCenter management module before starting an SOL console redirect session with a blade server. The most recent versions of all BladeCenter documentation are available from the IBM Web site. Complete the following steps to check for updated BladeCenter documentation and technical updates: 1. Go to http://www.ibm.com/pc/support/.
Page 74: Selecting The Command Target
See Chapter 5, “Configuring your blade server,” on page 41 for SOL setup instructions and the documentation for your operating system for information about commands that you can enter through an SOL connection. See the IBM Eserver BladeCenter Management Module Command Line Interface Reference Guide for...
Page 75: Establishing A Telnet Connection
Notes: v The SOL feature must be enabled for both the BladeCenter unit and the blade server before you can start an SOL session with the blade server. See the IBM Eserver BladeCenter Management Module Command Line Interface Reference Guide for information about SOL commands. See your operating-system documentation for information about SOL commands that you can enter using the command-line interface.
Page 76: Ending An Sol Session
The command-line interface will return to the persistent command target that was in effect before the SOL session. To exit a BladeCenter management-module Telnet CLI session, type exit at the BladeCenter management-module Telnet CLI prompt after ending an SOL session. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 77: Chapter 7. Installing The Operating System
The BladeCenter JS20 Type 8842 has no external USB ports; however, it can communicate with and use the USB diskette drive and CD-ROM drive that are in the BladeCenter unit chassis.
Page 78 If your operating system does not have the required device drivers, contact your IBM marketing representative or authorized reseller, or see your operating-system documentation for additional information. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 79: Chapter 8. Solving Problems
(POST). Notes: v For additional information about firmware error codes, location codes, error logs, event logs, and firmware checkpoints, see the BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD.
Page 80: System Checkout
Error codes If a fault is detected, an 8-digit error code is displayed in the BladeCenter management-module event log. A location code might be displayed at the same time on the second line. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 81 The management-module log, which can be accessed through the BladeCenter unit, contains the most recent error codes and messages that the system generated during POST. Checkpoint code Description Suggested action D001 Peripheral component interconnect 1. Perform the system checkout procedure. See (PCI) probe process complete;...
Page 82 1. Perform the system checkout procedure. See “System checkout” on page 64. 2. This error indicates that you might have a problem with the system board. Contact a service support representative for assistance. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 83 Transfer control to the operating v Perform the system checkout procedure. See system (normal mode startup). “System checkout” on page 64. v See BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD. E10A Load the RTAS device tree.
Page 84 1. Perform the system checkout procedure. See evaluate if present. “System checkout” on page 64. 2. This error indicates that you might have a problem with the system board. Contact a service support representative for assistance. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 85 E158 Reserved Contact a service support representative for assistance. E15B Transfer control to the operating See the BladeCenter JS20 Type 8842 Hardware system (service-mode startup). Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD. E15F Adapter vital product data (VPD) 1.
Page 86 1. Perform the system checkout procedure. See assume FALSE. “System checkout” on page 64. 2. This error indicates that you might have a problem with the system board. Contact a service support representative for more information. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 87 Checkpoint code Description Suggested action E19D Create the NVRAM node. 1. Perform the system checkout procedure. See “System checkout” on page 64. 2. This error indicates that you might have a problem with the system board. Contact a service support representative for more information.
Page 88 1. Perform the system checkout procedure. See “System checkout” on page 64. 2. This error indicates that you might have a problem with the system board. Contact a service support representative for more information. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 89 3. This error indicates that you might have a problem with the system board. Contact a service support representative for more information. E1F7 No startup image located. See the BladeCenter JS20 Type 8842 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD. Chapter 8. Solving problems...
Page 90 1. Perform the system checkout procedure. See (MPIC) initialization. “System checkout” on page 64. 2. This error indicates that you might have a problem with the system board. Contact a service support representative for more information. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 91 Checkpoint code Description Suggested action E203 Disable the TimeBase (TB) function. 1. Perform the system checkout procedure. See “System checkout” on page 64. 2. This error indicates that you might have a problem with the system board. Contact a service support representative for more information.
Page 92 (DART), HIL base, and storage “System checkout” on page 64. description register 1 (SDR1). 2. This error indicates that you might have a problem with the system board. Contact a service support representative for more information. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 93 Checkpoint code Description Suggested action E218 Copy the set of flash RAM to 1. Perform the system checkout procedure. See memory. “System checkout” on page 64. 2. This error indicates that you might have a problem with the system board. Contact a service support representative for more information.
Page 94 1. Perform the system checkout procedure. See system access. “System checkout” on page 64. 2. This error indicates that you might have a problem with the system board. Contact a service support representative for more information. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 95 Checkpoint code Description Suggested action E850 Initialize dynamic reconfiguration. 1. Perform the system checkout procedure. See “System checkout” on page 64. 2. This error indicates that you might have a problem with the system board. Contact a service support representative for more information. E860 Initialize sensors.
Page 96: Firmware Error Codes
Notes: v When you are solving a problem with the BladeCenter JS20 Type 8842 blade server, you must determine whether the problem is in the BladeCenter JS20 Type 8842 blade server or to the BladeCenter unit.
Page 97 Table 2. Abbreviated list of firmware error codes (continued) Error code Failing device or problem found Suggested action 20A80005 The trivial file transfer protocol 1. Make sure that the BOOTP server is correctly (TFTP) failed. configured for this client. 2. Check the network connection. If the network connection is good, retry the operation.
Page 98 Unable to process the vpd method. Perform the system checkout procedure. See “System checkout” on page 64. 20EE0012 Unable to process the Perform the system checkout procedure. See “System mem-dimm-vpd method. checkout” on page 64. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 99 1. Make sure that the boot list in the management operating-system boot list from the module is correct. management-module boot list. 2. Check the http://www.ibm.com/pc/support/ Web site for firmware updates for the management module, service processor, and blade server. Apply the latest updates, if they are available.
Page 100 CD. The CD in the USB CD-ROM drive might not be readable. 3. If the problem remains, replace the USB CD-ROM drive. 4. If the problem remains, replace the system board. Contact a service support representative for assistance. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 101 21020014 The USB CD-ROM drive: the CD has 1. Retry the operation. been changed. 2. Check the http://www.ibm.com/pc/support/ Web site for firmware updates for the management module, service processor, and blade server. Apply the latest updates, if they are available.
Page 102 NVRAMRC script evaluation error; This is a firmware debug environment error. No action is stack unbalanced on completion. required. No component replacement is required. If the problem remains, have the blade server serviced. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 103 Table 2. Abbreviated list of firmware error codes (continued) Error code Failing device or problem found Suggested action 25C00000 No DIMMs were detected. Note: For additional information about DIMMs, see “Installing memory modules” on page 27. 1. Make sure that the DIMMs are correctly seated. If necessary, reseat the DIMMs.
Page 104 Apply the latest update, if one is available. 2. If an update is not available, contact a system administrator for assistance. If the problem remains, replace the system board. Contact a service support representative for assistance. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 105: Troubleshooting Charts
Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD for more information. v If you have problems with an Ethernet or Fibre Channel switch module, IBM Eserver BladeCenter Optical Pass-Thru Module, I/O adapter, or other optional device that can be installed in the BladeCenter unit, see the applicable Hardware...
Page 106: Memory Problems
The switch modules for the network interface being used are installed in the with the network. correct BladeCenter bays and are configured and operating correctly. See the IBM Eserver BladeCenter Type 8677 Hardware Maintenance Manual and Troubleshooting Guide on the IBM BladeCenter Documentation CD for details.
Page 107: Service Processor Problems
Option symptom Suggested action An IBM option that used to Make sure that all of the option hardware and cable connections are secure. work does not work now. If the option comes with its own test instructions, use those instructions to test the option.
Page 108: Light Path Diagnostics Overview
25 seconds. See “System-board LEDs” on page 10 for the location of the light path diagnostics button and error LEDs, then see the “Light path diagnostics table” on page 93. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 109: Light Path Diagnostics Table
Light path diagnostics table Use the following table to help determine the cause of the error and the action you should take. Notes: v Power is available to relight the light path diagnostics LEDs for a short period of time after the blade server is removed from the BladeCenter unit. During that period of time, you can relight the light path diagnostics LEDs for a maximum of 25 seconds (or less, depending on the number of LEDs that are lit and the length of time the blade server is removed from the BladeCenter unit) by pressing the...
Page 110 System board error The system board has failed. Replace the blade server cover, reinsert the blade server in the BladeCenter unit, and then restart the server. If the problem remains, have the blade server serviced. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 111 Table 3. Light path diagnostics (continued) Lit blade-error Cause Action Temperature error The system temperature has exceeded a 1. Check to see if a blower on the threshold level. BladeCenter unit has failed. If it has, replace the blower. 2. Make sure the room temperature is not too high.
Page 112: Recovering The System Firmware Code
8. If the system starts with the operating system prompt, see “Recovering the primary image” on page 97. If the system does not start with the operating system prompt, replace the system board. Contact a service support representative for assistance. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 113: Recovering The Primary Image
To perform the reject function, complete the following steps: 1. If you have not installed the ppc64 Linux utilities, perform the installation now. See http://techsupport.services.ibm/pc/support. 2. Reject the primary image. Type update_flash -r. 3. Shut down the blade server using the operating system.
Page 114 Always replace the blade cover before installing the blade server. You might need to update the firmware code to the latest version. See http://www.ibm/.com/pc/support for more information about how to update the firmware code. BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 115: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. This appendix contains information about where to go for additional information about IBM and IBM products, what to do if you experience a problem with your Eserver system, and whom to call for service, if it is necessary.
Page 116: Getting Help And Information From The World Wide Web
Getting help and information from the World Wide Web On the World Wide Web, the IBM Web site has up-to-date information about IBM Eserver, xSeries, and IntelliStation products, services, and support. The address for IBM Eserver and xSeries information is http://www.ibm.com/eserver/xseries/.
Page 117: Appendix B. Ibm Statement Of Limited Warranty Z125-4753-07 11/2002
Country-unique Terms, and Part 3 - Warranty Information. The terms of Part 2 replace or modify those of Part 1. The warranties provided by IBM in this Statement of Limited Warranty apply only to Machines you purchase for your use, and not for resale.
Page 118 Machine Code or software updates, or with a CRU, IBM or your reseller, if approved by IBM to provide warranty service, will either, at its discretion, 1) repair it to make it function as warranted, or 2) replace it with one that is at least functionally equivalent.
Page 119 Personal Data. Limitation of Liability IBM is responsible for loss of, or damage to, your Machine only while it is 1) in IBM’s possession or 2) in transit in those cases where IBM is responsible for the transportation charges.
Page 120: Part 2 - Country-Unique Terms
TO YOU. Governing Law Both you and IBM consent to the application of the laws of the country in which you acquired the Machine to govern, interpret, and enforce all of your and IBM’s rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this Statement of Limited Warranty, without regard to conflict of law principles.
Page 121 Limitation of Liability: The following is added to this section: Where IBM is in breach of a condition or warranty implied by the Trade Practices Act 1974 or other similar legislation, IBM’s liability is limited to the repair or replacement of the goods or the supply of equivalent goods.
Page 122 2. as to any other actual damage arising in any situation involving nonperformance by IBM pursuant to, or in any way related to the subject of this Statement of Limited Warranty, the charge paid by you for the individual Machine that is the subject of the claim.
Page 123 Consumer Guarantees Act 1993 or other legislation which cannot be excluded or limited. The Consumer Guarantees Act 1993 will not apply in respect of any goods which IBM provides, if you require the goods for the purposes of a business as defined in that Act.
Page 124 Yugoslavia, Former Yugoslav Republic of Macedonia (FYROM), Moldova, Poland, Romania, Russia, Slovak Republic, Slovenia, or Ukraine, you may obtain warranty service for that Machine in any of those countries from either (1) an IBM reseller approved to perform warranty service or (2) from IBM.
Page 125 Directorates of Istanbul, the Republic of Turkey; 8) in each of the following specified countries, any legal claim arising out of this Statement of Limited Warranty will be brought before, and settled exclusively by, the competent court of a) Athens for Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11/2002...
Page 126 598 (2) of the Austrian Code of Civil Procedure, the parties expressly waive the application of paragraph 595 (1) figure 7 of the Code. IBM may, however, institute proceedings in a competent court in the country of installation.
Page 127 Except as otherwise provided by mandatory law: 1. IBM’s liability for any damages and losses that may arise as a consequence of the fulfillment of its obligations under or in connection with this Statement of Limited Warranty or due to any other cause related to this Statement of Limited...
Page 128 In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.
Page 129 The minimum warranty period for Machines is twelve months. In case IBM or your reseller is unable to repair an IBM Machine, you can alternatively ask for a partial refund as far as justified by the reduced value of the unrepaired Machine or ask for a cancellation of the respective agreement for such Machine and get your money refunded.
Page 130 For the purposes of this section, a “Default” means any act, statement, omission, or negligence on the part of IBM in connection with, or in relation to, the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you, whether in contract or tort.
Page 131: Part 3 - Warranty Information
For the purposes of this section, a “Default” means any act, statement, omission, or negligence on the part of IBM in connection with, or in relation to, the subject matter of this Statement of Limited Warranty in respect of which IBM is legally liable to you, whether in contract or tort.
Page 132 * See “Types of Warranty Service” for the legend and explanations of warranty-service types. A warranty period of 3 years on parts and 1 year on labor means that IBM provides warranty service without charge for: 1. parts and labor during the first year of the warranty period; and 2.
Page 133 Product Support pages. The IBM Statement of Limited Warranty is also available on this site in 29 languages. To obtain warranty service contact IBM or your IBM reseller. In Canada or the United States, call 1-800-IBM-SERV (426-7378). In the EU countries, see the telephone numbers below.
Page 134 BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 135: Appendix C. Notices
Web sites. The materials at those Web sites are not part of the materials for this IBM product, and use of those Web sites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 136: Trademarks
OS/2 WARP Lotus, Lotus Notes, SmartSuite, and Domino are trademarks of Lotus Development Corporation and/or IBM Corporation in the United States, other countries, or both. Intel, MMX, and Pentium are trademarks of Intel Corporation in the United States, other countries, or both.
Page 137: Product Recycling And Disposal
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software may differ from its retail version (if available), and may not include user manuals or all program functionality.
Page 138: Electronic Emission Notices
Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. IBM is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
Page 139: United Kingdom Telecommunications Safety Requirement
IBM cannot accept responsibility for any failure to satisfy the protection requirements resulting from a nonrecommended modification of the product, including the fitting of non-IBM option cards. This product has been tested and found to comply with the limits for Class A Information Technology Equipment according to CISPR 22/European Standard EN 55022.
Page 140: Japanese Voluntary Control Council For Interference (Vcci) Statement
Japanese Voluntary Control Council for Interference (VCCI) statement BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 141: Index
I/O expansion card 9 firmware code IDE 9 page jumper (J14) 96 input/output 39 recovering 96 memory 9 viewing 55 microprocessor 9 flash memory 96 SCSI expansion 9 system board 9 controller enumeration 54 Ethernet 54 © Copyright IBM Corp. 2004...
Page 142 97 identifying problems 90 reject function 97 problems 90 problems specifications 6 hardware 63 memory module memory 90 installing 27 option 90 order of installation 28 power 89 BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 143 problems (continued) system board (continued) service processor 91 LEDs 10 solving 63 replacing 35 product data 1 requirements 35, 94, 95 transferring serial number 36 system checkout procedure 64 system firmware code recovering page jumper 96, 97 primary image 97 system reliability 21, 35, 94 system firmware code 96 reject function...
Page 144 BladeCenter JS20 Type 8842: Installation and User’s Guide...
Page 146 Part Number: 90P3082 Printed in USA (1P) P/N: 90P3082...

IBM eServer BladeCenter JS20 Installation And User Manual

Safety

Chapter 1. Introduction

Chapter 2. Blade Server Power, Controls, and Indicators

Chapter 3. Installing the Blade Server in the Bladecenter Unit

Chapter 4. Installing and Removing Options and Customer-Replaceable Units

Chapter 5. Configuring Your Blade Server

Chapter 6. Running a Serial over LAN Session

Chapter 7. Installing the Operating System

Chapter 8. Solving Problems

Appendix A. Getting Help and Technical Assistance

Appendix B. IBM Statement of Limited Warranty Z125-4753-07 11/2002

Appendix C. Notices

Index

Quick Links

Related Manuals for IBM eServer BladeCenter JS20

Summary of Contents for IBM eServer BladeCenter JS20

Table of Contents