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HP M3027/M3035 User Manual

Hewlett-packard laserjet printer user guide.
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HP LaserJet M3027/M3035 MFP
User Guide


   Summary of Contents for HP M3027/M3035

  • Page 1

    HP LaserJet M3027/M3035 MFP User Guide...

  • Page 3

    HP LaserJet M3027/M3035 Multifunction User Guide...

  • Page 4

    Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Part number: CC476-90901...

  • Page 5: Table Of Contents

    Remove software from Macintosh operating systems ... 10 HP Web Jetadmin ... 10 Embedded Web server ... 10 HP Easy Printer Care software ... 10 Supported operating systems ... 11 Supported browsers ... 11 Other components and utilities ... 11 Default Options for Originals ...

  • Page 6: Table Of Contents

    Network configuration ... 51 Configure TCP/IPv4 parameters ... 51 Configure TCP/IPv6 parameters ... 53 Disable network protocols (optional) ... 53 HP Jetdirect EIO print servers ... 54 4 Media and trays General guidelines for media ... 56 Paper to avoid ... 56 Paper that can damage the device ...

  • Page 7: Table Of Contents

    Create and use quick sets ... 86 Use watermarks ... 87 Resize documents ... 87 Set a custom paper size from the printer driver ... 87 Use different paper and printing covers ... 88 Print a blank first page ... 88 Print multiple pages on one sheet of paper ...

  • Page 8: Table Of Contents

    Use the Services tab ... 91 Use features in the Macintosh printer driver ... 92 Create and use presets ... 92 Print a cover page ... 92 Print multiple pages on one sheet of paper ... 92 Printing on both sides of the paper ... 93 Cancel a print job ...

  • Page 9: Table Of Contents

    10 Manage and maintain the device Use information pages ... 124 Configure e-mail alerts ... 126 Use the HP Easy Printer Care software ... 127 Open the HP Easy Printer Care software ... 127 HP Easy Printer Care software sections ... 127 Use the embedded Web server ...

  • Page 10: Table Of Contents

    Clear jams from the ADF ... 166 Clear jams from the input-tray areas ... 168 Clear jams from the print-cartridge area ... 169 Clear jams from the output-bin areas ... 170 Clear jams from the duplexer ... 172 Solve repeated jams ... 173 Clear stapler jams ...

  • Page 11: Table Of Contents

    Order directly from HP and/or authorized HP resellers ... 206 Order directly through the embedded Web server (for printers that are connected to a network) ... 206 Order directly through the HP Easy Printer Care software ... 206 Order parts ... 206 Part numbers ... 207 Paper-handling accessories ...

  • Page 12: Table Of Contents

    Save resources (permanent resources) ... 239 Enable memory for Windows ... 240 Use HP Jetdirect print server cards ... 241 Install an HP Jetdirect print server card ... 241 Remove an HP Jetdirect print server card ... 242 Glossary ... 243 Index ...

  • Page 13

    Device basics This chapter contains basic information about device features: ● Device comparison ● Features comparison ● Walkaround ● Device software ENWW...

  • Page 14: Device Comparison, Features Comparison

    Windows® and Macintosh printer drivers Embedded Web server to gain access to support and to order supplies (administrator tool for network-connected models only) HP Easy Printer Care software (a Web-based status and troubleshooting tool) HP PCL 5 HP PCL 6 HP postscript level 3 emulation FastRes 1200—produces 1200-dots-per-inch (dpi) print quality for fast, high-quality printing of...

  • Page 15

    80 printer-matching screen fonts in TrueType format available with the software solution Additional fonts can be added. Optional 500-sheet input tray (tray 3) (standard on the HP LaserJet M3035xs MFP) 100-pin 133 MHz dual inline memory modules (DIMMs) Hi-Speed USB 2.0 connection...

  • Page 16: Walkaround, Device Parts

    Walkaround Device parts Before using the product, familiarize yourself with its components. Automatic document feeder (ADF) Scanner assembly Latch to open the front door (provides access to the print cartridge) Tray 1 (pull to open) Tray 2 ADF output bin Control panel Top output bin Right-side cover (provides access to DIMMs)

  • Page 17: Interface Ports

    Interface ports Fax port (HP LaserJet M3027x and HP LaserJet M3035xs only) Network connection Foreign interface harness (FIH) port Interface port to support third party solutions and accessories. Type B Hi-Speed USB 2.0 connection for printing EIO slot ENWW Walkaround...

  • Page 18: Device Software, Supported Operating Systems, Supported Printer Drivers, Select The Correct Printer Driver

    The printing system includes software for end users and network administrators, and printer drivers for access to the device features and communication with the computer. NOTE: For a list of printer drivers and updated HP printer software, go to LJM3027mfp_software Supported operating systems...

  • Page 19: Universal Printer Drivers, Driver Autoconfiguration, Automatic Configuration, Hp Driver Preconfiguration, Priority For Print Settings

    The HP Universal Print Driver Series for Windows includes separate HP postscript level 3 emulation and HP PCL 5 versions of a single driver that provides access to almost any HP device while providing system administrator with tools to manage devices more effectively. The Universal Print Driver is included on the device CD, under the Optional Software section.

  • Page 20

    ● Default printer driver settings: The default printer driver settings determine the settings used in all print jobs, unless settings are changed in the Page Setup, Print, or Printer Properties dialog boxes. ● Printer control panel settings: Settings changed at the printer control panel have a lower priority than changes made anywhere else.

  • Page 21: Open The Printer Drivers, Software For Macintosh Computers

    The PPDs, in combination with the Apple PostScript printer drivers, provide access to device features. Use the Apple PostScript printer driver that comes with the computer. ● HP Printer Utility Use the HP Printer Utility to set up device features that are not available in the printer driver: ◦ Name the device. ◦...

  • Page 22: Remove Software From Macintosh Operating Systems, Utilities, Hp Web Jetadmin, Embedded Web Server

    ◦ Configure the device for IP or AppleTalk printing. You can use the HP Printer Utility when your device uses a universal serial bus (USB) cable or is connected to a TCP/IP-based network. For more information, see Macintosh on page Remove software from Macintosh operating systems To remove the software from a Macintosh computer, drag the PPD files to the trash can.

  • Page 23: Supported Operating Systems, Supported Browsers, Other Components And Utilities

    You can use the HP Easy Printer Care software when the device is directly connected to your computer or when it is connected to a network. To download the HP Easy Printer Care software, go to Supported operating systems For information about supported operating systems, go to

  • Page 24

    Chapter 1 Device basics ENWW...

  • Page 25: Control Panel

    Control panel ● Use the control panel ● Use the Administration menu ENWW...

  • Page 26: Use The Control Panel, Control-panel Layout

    Use the control panel The control panel has a VGA touchscreen that provides access to all device functions. Use the buttons and numeric keypad to control jobs and the device status. The LEDs indicate overall device status. Control-panel layout The control panel includes a touchscreen graphical display, job-control buttons, a numeric keypad, and three light-emitting diode (LED) status lights.

  • Page 27: Home Screen

    Home screen The home screen provides access to the device features, and it indicates the current status of the device. NOTE: Depending on how the system administrator has configured the device, the features that appear on the home screen can vary. Features Device status line Copy count...

  • Page 28: Buttons On The Touchscreen, Control-panel Help System

    Buttons on the touchscreen The status line on the touchscreen provides information about the status of the device. Various buttons can appear in this area. The following table describes each button. Home button. Touch the home button to go to the Home screen from any other screen. Start button.

  • Page 29: Use The Administration Menu, Navigate The Administration Menu

    Use the Administration menu Use the Administration menu to set up default device behavior and other global settings, such as the language and the format for date and time. Navigate the Administration menu From the Home screen, touch the bottom of the Home screen to see this feature. The Administration menu has several sub-menus, which are listed on the left side of the screen.

  • Page 30: Information Menu

    Shows the speed dials that have been set up for this device. A list of printer control language (PCL) fonts that are currently available on the device. A list of PostScript (PS) fonts that are currently available on the device.

  • Page 31: Default Job Options Menu, Default Options For Originals

    Default Job Options menu Use this menu to define the default job options for each function. If the user does not specify the job options when creating the job, the default options are used. The Default Job Options menu contains the following sub-menus: ●...

  • Page 32: Image Adjustment

    Image adjustment Administration > Default Job Options Table 2-3 Image Adjustment menu Menu item Values Darkness Select a value. Background Cleanup Adjust the value within the range. Increase the Sharpness Adjust the value within the range. Adjust the Chapter 2 Control panel >...

  • Page 33: Default Copy Options

    Default Copy Options NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-4 Default Copy Options menu Menu item Sub-menu item Number of Copies Number of Sides Auto Include Margins Collate Edge-To-Edge ENWW Values Description Type the number of...

  • Page 34: Default Fax Options

    Default Fax Options NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-5 Fax Send menu Menu item Sub-menu item Resolution Fax Header Table 2-6 Fax Receive menu Menu item Values Forward Fax Fax Forwarding Change PIN Stamp Received Faxes...

  • Page 35: Default E-mail Options

    Default E-mail Options Use this menu to set default options for e-mails that are sent from the device. NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Menu item Document File Type Output Quality Resolution Color/Black TIFF Version...

  • Page 36: Default Send To Folder Options

    Default Send to Folder Options NOTE: This menu appears only for the HP LaserJet M3035 MFP models. Use this menu to set default options for scan jobs sent to the computer. NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default.

  • Page 37: Default Print Options

    Default Print Options Use this menu to set default options for jobs that are sent from a computer. NOTE: Values shown with “(default)” are the factory-default values. Some menu items have no default. Table 2-7 Default Print Options menu Menu item Sub-menu item Copies Per Job Default Paper Size...

  • Page 38: Time/scheduling Menu

    Time/Scheduling menu Use this menu to set options for setting the time and for setting the device to enter and exit sleep mode. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-8 Time/Scheduling menu Menu item Sub-menu item...

  • Page 39

    Table 2-8 Time/Scheduling menu (continued) Menu item Sub-menu item Fax Printing Fax Printing Mode Change PIN ENWW Sub-menu item Values Store all received faxes Print all received faxes Use Fax Printing Schedule Description If you have concerns about the security of private faxes, use this feature to store faxes rather than having them automatically print by creating a printing schedule.

  • Page 40: Management Menu

    Management menu Use this menu to set up global device-management options. NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-9 Management menu Menu item Sub-menu item Stored Job Management Quick Copy Job Storage Limit Quick Copy Job Held Timeout...

  • Page 41: Initial Setup Menu, Networking And I/o

    An alphanumeric string, up to 32 characters, used to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address.

  • Page 42: Chapter 2 Control Panel

    BootP or DHCP). Auto IP: A link-local IP address 169.254.x.x is set. Legacy: The address is set, consistent with older HP Jetdirect devices. Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server. Secondary DNS Specify the IP address (n.n.n.n) of a Secondary...

  • Page 43

    Table 2-11 Jetdirect menus (continued) Menu item Sub-menu item Proxy Server Proxy Port IPX/SPX Enable Frame Type ENWW Sub-menu item Values and Description On: IPv6 is enabled. Address Use this item to manually configure an IPv6 address. Manual Settings: Use the enable and manually configure a TCP/ IPv6 address.

  • Page 44

    Table 2-11 Jetdirect menus (continued) Menu item Sub-menu item AppleTalk Enable DLC/LLC Enable Security Secure Web Firewall Reset Security Diagnostics Embedded Test Chapter 2 Control panel Sub-menu item Values and Description (default): Disable the AppleTalk protocol. On: Enable the AppleTalk protocol. (default): Disable the DLC/LLC protocol.

  • Page 45

    Data Path Test This test helps to identify data path and corruption problems on an HP postscript level 3 emulation device. It sends a predefined PS file to the device, However, the test is paperless; the file will not print.

  • Page 46

    Table 2-11 Jetdirect menus (continued) Menu item Sub-menu item Ping Results Chapter 2 Control panel Sub-menu item Values and Description Use this item to view the ping test status and results using the control panel display. You can select the following items: Packets Sent Shows the number of packets (0 - 65535) sent to the...

  • Page 47

    Table 2-11 Jetdirect menus (continued) Menu item Sub-menu item Link Speed Print Protocols ENWW Sub-menu item Values and Description The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server. Select one of the following link configuration settings: CAUTION: communications with the print server and network...

  • Page 48: Fax Setup

    Fax Setup Table 2-12 Fax Setup menu Menu item Sub-menu item Required Settings Location Date/Time Fax Header Information PC Fax Send Chapter 2 Control panel Sub-menu item Values (Countries/regions listed) Phone Number Company Name Disabled Enabled (default) Description Configure the settings that are legally required for outgoing faxes.

  • Page 49

    This setting should be left at the default value and only changed when directed by an HP technical support agent. Adjustment procedures associated with this setting are beyond the scope of this guide.

  • Page 50

    Table 2-12 Fax Setup menu (continued) Menu item Sub-menu item Dialing Prefix Billing Codes Fax Receive Settings Rings To Answer Ring Interval Ring Frequency Ringer Volume Blocked Fax Numbers Chapter 2 Control panel Sub-menu item Values (default) Custom (default) Custom Minimum Length The range is between 1 and 16 digits.

  • Page 51: E-mail Setup, Send Setup Menu

    Description Copy the local Send settings from one device to another. Use this feature to allow the transfer of the device from one HP Digital Sending Software (DSS) server to another. HP DSS is a software package that handles digital sending tasks such as faxing, e-mail, and sending a scanned document to a network folder.

  • Page 52: Device Behavior Menu

    Use this feature to choose either the PostScript (PS) or HP paper-handling model. Use this feature to turn on or off the control- panel prompt to select another tray when the specified tray is empty.

  • Page 53

    Use this feature to select whether a PDF error page is printed when the device encounters a PDF error. Select the printer language that the device should use. Normally you should not change the language. If you change the setting to a...

  • Page 54

    Media Source Standard (default) Mapping Classic Description PCL is a set of printer commands that Hewlett-Packard developed to provide access to printer features. Select the orientation that is most often used print jobs. Select Portrait if the short edge is...

  • Page 55: Print Quality Menu

    Print Quality menu NOTE: Values shown with "(default)" are the factory-default values. Some menu items have no default. Table 2-16 Print Quality menu Menu item Sub-menu item Set Registration Source Test Page Adjust Tray <X> Fuser Modes <Paper Type> Restore Modes Optimize High Transfer More Separation...

  • Page 56

    Table 2-16 Print Quality menu (continued) Menu item Sub-menu item Small Paper Mode Calibration/Cleaning Create Cleaning Page Process Cleaning Page Chapter 2 Control panel Values Description Normal (default) Select Slow small or narrow media. Slow Create (button) Generate a page for cleaning excess toner off the pressure roller in the fuser.

  • Page 57: Troubleshooting Menu

    A value between 0 and 30. Use this feature to set loss levels to compensate for phone line signal loss. You should not modify this setting unless requested to do so by an HP service representative because it could cause the fax to stop functioning.

  • Page 58

    Table 2-17 Troubleshooting menu (continued) Menu item Sub-menu item Paper Path Test Test Page Source Duplex Copies Scanner Tests Control Panel LEDs Display Buttons Touchscreen Chapter 2 Control panel Values Description Print (button) Generate a test page for testing paper handling features.

  • Page 59: Resets Menu, Service Menu

    Resets menu Table 2-18 Resets menu Menu item Values Clear Address Book Clear Clear Fax Activity Log Restore Factory Telecom Setting Restore Restore Factory Settings Restore Service menu The Service menu is locked and requires a PIN for access. This menu is intended for use by authorized service personnel.

  • Page 60

    Chapter 2 Control panel ENWW...

  • Page 61

    Input/output (I/O) configuration This chapter describes how to configure certain network parameters on the device. The following topics are covered: ● USB configuration ● Network configuration ENWW...

  • Page 62: Usb Configuration

    USB configuration This device supports a USB 2.0 connection. You must use an A-to-B type USB cable for printing. Figure 3-1 USB connection Chapter 3 Input/output (I/O) configuration ENWW...

  • Page 63: Network Configuration, Configure Tcp/ipv4 Parameters, Set An Ip Address

    129 For more information on supported networks and network configuration tools, see the HP Jetdirect Print Server Administrator’s Guide. The guide comes with printers in which an HP Jetdirect print server is installed. This section contains the following information about configuring network parameters: ●...

  • Page 64: Set The Subnet Mask, Set The Default Gateway

    Touch IPV4 Settings. Touch Config Method. Touch Manual. Touch Save. Touch Manual Settings. Touch Address. Touch the IP Address text box. Use the touchscreen keypad to type the IP address. Touch OK. Touch Save. Set the subnet mask Scroll to and touch Administration. Scroll to and touch Touch Networking and...

  • Page 65: Configure Tcp/ipv6 Parameters, Disable Network Protocols (optional), Disable Ipx/spx

    Touch OK. Touch Save. Configure TCP/IPv6 parameters For information about configuring the device for a TCP/IPv6 network, see the HP Jetdirect Embedded Print Server Administrator's Guide. Disable network protocols (optional) By factory default, all supported network protocols are enabled. Disabling unused protocols has the following benefits: ●...

  • Page 66: Disable Appletalk, Disable Dlc/llc, Hp Jetdirect Eio Print Servers

    HP Jetdirect print servers facilitate network management by allowing you to connect a printer directly to your network at any location. HP Jetdirect print servers also support the Simple Network Management Protocol (SNMP), which provides remote printer management and troubleshooting through the HP Web Jetadmin software.

  • Page 67

    Media and trays This chapter describes how to use some basic product features: ● General guidelines for media ● Media considerations ● Select print media ● Printing and paper-storage environment ● Load media ● Control print jobs ● Select output bins ENWW...

  • Page 68: Paper To Avoid, Paper That Can Damage The Device

    It is possible that paper could meet all of the guidelines in this chapter or the HP LaserJet Printer Family Print Media Guide and still not print satisfactorily. This can result from abnormal characteristics of the printing environment or other variables over which HP has no control (for example, extremes in temperature and humidity).

  • Page 69: General Media Specifications

    To order HP LaserJet printing supplies, see General media specifications For complete paper specifications for all HP LaserJet devices, see the HP LaserJet Printer Family Print Media Guide (available at . Category...

  • Page 70: Envelopes, Envelopes With Double Side Seams, Media Considerations

    Media considerations Envelopes Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes. When selecting envelopes, consider the following components: ●...

  • Page 71: Envelopes With Adhesive Strips Or Flaps, Envelope Margins, Envelope Storage, Labels, Label Construction, Transparencies

    ● Condition: Do not use labels with wrinkles, bubbles, or other indications of separation. NOTE: Choose labels in the printer driver (see Transparencies Transparencies used in the product must be able to withstand 200°C (392°F), which is the product fusing temperature.

  • Page 72: Card Stock And Heavy Media, Card Stock Construction, Card Stock Guidelines, Letterhead And Preprinted Forms

    Many manufacturers now design these grades of paper with properties optimized for laser printing and advertise the paper as laser compatible or laser guaranteed. Some of the rougher surface finishes, such as cockle, laid, or linen, might require the special fuser modes that are available on some printer models to achieve adequate toner adhesion.

  • Page 73: Select The Correct Fuser Mode

    To avoid problems when using preprinted forms, embossed paper, and letterhead, observe the following guidelines: ● Avoid using low-temperature inks (the kind used with some types of thermography). ● Use preprinted forms and letterhead paper that have been printed by offset lithography or engraving.

  • Page 74

    Media type Recycled Color Light Card stock Rough Envelope To reset the fuser modes to the default settings, touch the panel. Touch Print Quality, touch Chapter 4 Media and trays Fuser mode setting Normal Normal Low 1 Normal High 1 Normal Administration Fuser...

  • Page 75: Select Print Media, Supported Media Sizes

    Always test paper before buying large quantities. CAUTION: Using media that does not meet HP specifications can cause problems for the device, requiring repair. This repair is not covered by the HP warranty or service agreements. Supported media sizes...

  • Page 76: Supported Media Types

    Capacity can vary depending on media weight and thickness and environmental conditions. Smoothness should be 100 to 250 (Sheffield). For ordering information, see Use only transparencies that are designed for use with HP LaserJet printers. This printer can detect transparencies that were not designed for use with HP LaserJet printers. For more information, see...

  • Page 77: Printing And Paper-storage Environment

    Printing and paper-storage environment Ideally, the printing and paper-storage environment should be at or near room temperature, and not too dry or too humid. Remember paper is hygroscopic; it absorbs and loses moisture rapidly. Heat works with humidity to damage paper. Heat causes the moisture in paper to evaporate, while cold causes it to condense on the sheets.

  • Page 78: Load Media, Load Media On The Scanner Glass, Load The Automatic Document Feeder (adf)

    Load media Load special print media, such as envelopes, labels, and transparencies, in tray 1 only. Load only paper in tray 2 or optional tray 3. Load media on the scanner glass Use the scanner glass to copy, scan, or fax small, lightweight (less than 60 g/m sized originals such as receipts, newspaper clippings, photographs, or old or worn documents.

  • Page 79: Load Tray 1 (multipurpose Tray)

    Load tray 1 (multipurpose tray) Tray 1 holds up to 100 sheets of paper, up to 75 transparencies, up to 50 sheets of labels, or up to 10 envelopes. For information about loading special media, see Open tray 1 by pulling the front cover down. Slide out the plastic tray extender.

  • Page 80: Customize Tray 1 Operation

    In the printer driver, you can select media from any tray (including tray 1) by type, size, or source. To print by type and size of paper, see...

  • Page 81: Load Tray 2 And Optional Tray 3

    Load tray 2 and optional tray 3 Trays 2 and 3 support only paper. For supported paper sizes, see Pull the tray out of the device and remove any paper. On the rear paper-length guide, press the tab and slide it so that the pointer matches the paper size that you are loading.

  • Page 82: Load Special Media

    The following table provides guidelines for loading special media and configuring the printer driver. Use the correct media-type setting in the printer driver to obtain the best print quality. For some types of media, the product reduces the print speed.

  • Page 83

    Transparencies Letterhead (single- sided printing) Letterhead (2-sided printing) Cardstock Rough ENWW Maximum amount Printer-driver setting that can be loaded into tray 2 or optional tray 3 Zero. Labels should be Labels used only in tray 1 Zero. Transparencies Transparencies should be used only in...

  • Page 84: Control Print Jobs

    Control print jobs When a job is sent to the printer, the printer driver controls what paper tray is used to pull media through the printer. By default, the printer automatically selects the tray, but a specific tray can be chosen based on three user-specified settings: Source, Type, and Size.

  • Page 85: Select Output Bins, Print To The Top Output Bin

    Select output bins The product has two output bins into which it places finished print jobs: ● Top (face-down) output bin: This it the default output bin at the top of the product. Print jobs exit the product face-down into this bin. ●...

  • Page 86: Print To The Rear Output Bin

    Print to the rear output bin NOTE: When tray 1 and the rear output bin are used together, they provide a straight-through paper path for your print job. Using a straight-through paper path can reduce curling. Open the rear output bin. If you are printing on long media, pull out the bin extension.

  • Page 87: Device Features

    Device features This chapter describes how to use some basic device features: ● Use the convenience stapler ● Use job storage features ENWW...

  • Page 88: Use The Convenience Stapler, Staple Media

    Use the convenience stapler A convenience stapler is mounted to the front, right side of the device. The convenience stapler operates independently from the control panel and device software, and does not automatically staple print jobs. The stapler requires no settings and generates no error messages or status messages.

  • Page 89: Load Staples

    Load staples Each staple cartridge holds 1,500 unformed staples. To load staples into the device, insert a staple cartridge. Open the stapler door. NOTE: Opening the stapler door disables the stapler. If you are replacing a staple cartridge (for example, if your staple cartridge has run out of staples), remove the staple cartridge from the device.

  • Page 90

    Insert a new staple cartridge into the opening inside the staple door. Close the stapler door. Chapter 5 Device features ENWW...

  • Page 91: Use Job Storage Features, Gain Access To The Job Storage Features

    For Macintosh In newer drivers: Select Job Storage in the pull-down menu in the Print dialog box. In older drivers, select Printer Specific Options. Use the proof and hold feature The proof and hold feature provides a quick and easy way to print and proof one copy of a job and then to print the additional copies.

  • Page 92: Print The Remaining Copies Of A Proof And Hold Job

    Use the private printing feature to specify that a job is not printed until you release it. First, set a 4-digit PIN by typing the PIN in the printer driver. The PIN is sent to the device as part of the print job. After you have sent the print job to the device, you must use the PIN to print the job.

  • Page 93: Delete A Private Job, Use The Quickcopy Feature, Create A Quickcopy Job

    The QuickCopy feature prints the requested number of copies of a job and stores a copy on the device hard disk. Additional copies of the job can be printed later. This feature can be turned off in the printer driver.

  • Page 94: Delete A Quickcopy Job, Use The Stored Job Feature, Create A Stored Copy Job

    QuickCopy jobs, the device automatically deletes other stored QuickCopy jobs, starting with the oldest job. NOTE: Stored QuickCopy jobs can be deleted at the control panel or in HP Web Jetadmin. From the Home screen, touch Touch the Retrieve Scroll to and touch the job storage folder that holds the job.

  • Page 95: Create A Stored Print Job, Print A Stored Job, Delete A Stored Job

    Touch More Options After all the options are set, touch scan the document and store the job. The job is saved on the device until you delete it, so you can print it as often as necessary. For information about printing the job, see Create a stored print job In the driver, select the Stored Job option, and then type a user name and job name.

  • Page 96

    Chapter 5 Device features ENWW...

  • Page 97

    Print This chapter describes how to perform basic printing tasks: ● Use features in the Windows printer driver ● Use features in the Macintosh printer driver ● Cancel a print job ENWW...

  • Page 98: Use Features In The Windows Printer Driver, Create And Use Quick Sets

    Software-program settings generally override printer-driver settings. Create and use quick sets Use quick sets to save the current driver settings for reuse. Quick sets are available on most printer- driver tabs. You can save up to 25 Print Task Quick Sets.

  • Page 99: Use Watermarks, Resize Documents, Set A Custom Paper Size From The Printer Driver

    To print the document without scaling it to fit, make sure that the Scale to Fit option is not selected. Click OK. Set a custom paper size from the printer driver On the File menu in the software program, click Print.

  • Page 100: Use Different Paper And Printing Covers, Print A Blank First

    Click Add Blank or Preprinted Cover. Print multiple pages on one sheet of paper You can print more than one page on a single sheet of paper. Chapter 6 Print Open the printer drivers on page Open the printer drivers on page ENWW...

  • Page 101: Print On Both Sides Of The Paper

    NOTE: In the printer driver, Print on Both Sides (manually) is available only when a duplexer is not available or when a duplexer does not support the type of print media being used. To configure the product for automatic or manual duplex printing, open the printer-driver properties, click the Device Settings tab, and then select the appropriate settings under Installable Options.

  • Page 102: Use Automatic Duplex Printing, Print On Both Sides Manually

    The four duplex orientation options are shown here. To select option 1 or 4, select Flip Pages Up in the printer driver. Chapter 6 Print Open the printer drivers on page Open the printer drivers on page (28 lb bond).

  • Page 103: Use The Services Tab

    Click the Device and Supplies status icon to open the Device Status page of the HP Embedded Web Server. This page shows the current status of the product, the percentage of life remaining for each supply, and information for ordering supplies. For more information, see...

  • Page 104: Use Features In The Macintosh Printer Driver, Create And Use Presets, Print A Cover

    Use features in the Macintosh printer driver When you print from a software program, many of the printer features are available from the printer driver. For complete information about the features that are available in the printer driver, see the printer- driver Help.

  • Page 105: Printing On Both Sides Of The Paper

    Printing on both sides of the paper When a duplexer is available, you can automatically print on both sides of a page. Otherwise, you can manually print on both sides of a page by feeding the paper through the printer a second time. CAUTION:...

  • Page 106

    Go to the printer, and remove any blank paper that is in tray 1. Insert the printed stack face-up with the bottom edge feeding into the printer first in tray 1. You must print the second side from tray 1.

  • Page 107: Cancel A Print Job, Stop The Current Print Job From The Control Panel

    Cancel a print job You can stop a print request by using the printer control panel or using your software program. For instructions on how to stop a print request from a computer on a network, see the online Help for the specific network software.

  • Page 108

    Chapter 6 Print ENWW...

  • Page 109

    Copy This device can function as a standalone, walk-up copier. It is not necessary to install the printing system software on the computer, nor is it necessary to have the computer turned on to make photocopies. You can adjust the copy settings at the control panel. You can also copy originals by using either the document feeder or the scanner glass.

  • Page 110: Use The Copy Screen

    Use the Copy screen From the Home screen, touch 7-1 Copy screen on page to view additional copy features, touch Figure 7-1 Copy screen Chapter 7 Copy Copy to view the Copy screen. The Copy screen is shown in 98. Note that only the first six copy features are immediately visible. In order More Options.

  • Page 111: Set The Default Copy Options

    Set the default copy options You can use the administration menu to establish default settings that apply to all copy jobs. If necessary, you can override most settings for an individual job. After that job is complete, the device returns to the default settings.

  • Page 112: Basic Copy Instructions, Copy From The Scanner Glass, Copy From The Document Feeder

    Basic copy instructions This section provides the basic instructions for copying. Copy from the scanner glass Use the scanner glass to make as many as 999 copies of small, lightweight media (less than 60 g/m or 16 lb) or heavy media (more than 105 g/m clippings, photographs, old documents, worn documents, and books.

  • Page 113: Adjust The Copy Settings

    Use this feature to set up options for stapling and assembling the pages in sets of copies. If the optional HP Stapler/Stacker/Separator is not attached, the this feature to assemble each set of copied pages in the same order as the original document.

  • Page 114: Copy Two-sided Documents, Copying Two-sided Documents Manually, Copy Two-sided Documents Automatically (duplex Models Only)

    Copy two-sided documents Two-sided documents can be copied manually or automatically. Copying two-sided documents manually Copies resulting from this procedure are printed on one side, and need to be hand-collated. Load the documents to be copied into the document feeder input tray with the first page facing up, and with the top of the page leading into the document feeder.

  • Page 115

    Touch Sides. Touch 2–sided original, 2–sided output. Touch OK. Touch Start Copy. Make one-sided copies from two-sided documents Load the documents to be copied into the document feeder with the first page facing up, and with the top of the page leading. On the control panel, touch Copy.

  • Page 116: Copy Mixed-size Originals

    Copy mixed-size originals You can copy original documents that are printed on different sizes of paper as long as the sheets of paper have one common dimension. For example, you could combine letter and legal sizes, or you could combine A4 and A5 sizes. Arrange the sheets in the original document so they all have the same width.

  • Page 117: Change The Copy-collation Setting

    Change the copy-collation setting You can set the device to automatically collate multiple copies into sets. For example, if you are making two copies of three pages and the automatic collation is on, the pages print in this order: 1,2,3,1,2,3. If automatic collation is off, the pages print in this order: 1,1,2,2,3,3.

  • Page 118: Copy Photos And Books

    Copy photos and books Copy a photo NOTE: Photos should be copied from the flatbed scanner, not from the document feeder. Lift the lid and place the photo on the flatbed scanner with the picture-side down and the upper- left corner of the photo in the upper-left corner of the glass. Gently close the lid.

  • Page 119: Combine Copy Jobs By Using Job Build

    Combine copy jobs by using Job Build Use the Job Build feature to build a single copy job from multiple scans. You can use either the document feeder or the scanner glass. The settings for the first scan are used for subsequent scans. Touch Copy.

  • Page 120: Cancel A Copy Job

    Cancel a copy job To cancel the copy job that is currently running, touch Then touch Cancel current NOTE: If you cancel a copy job, clear the document from the flatbed scanner or from the automatic document feeder. 108 Chapter 7 Copy Stop on the control panel.

  • Page 121

    Scan and send e-mail The device offers color-scanning and digital-sending capabilities. By using the control panel, you can scan black-and-white or color documents and send them to an e-mail address as an e-mail attachment. To use digital sending, the device must be connected to a local area network (LAN). The device connects directly to your LAN.

  • Page 122: Configure E-mail Server Settings, Configure E-mail Settings, Supported Protocols

    Before you can send a document to e-mail, you must configure the device for e-mailing. NOTE: You can also configure the e-mail settings by using the embedded Web server, which HP recommends. For helpful tips and more about configuring the scan e-mail feature, see the Embedded Web Server User Guide on the device CD.

  • Page 123: Find Gateways, Find The Smtp Gateway From The Device Control Panel

    Type the SMTP gateway address, either as an IP address or as a fully qualified domain name. If you do not know the IP address or domain name, contact the network administrator. Touch OK. Test the SMTP settings From the Home screen, touch Administration. Touch Initial Setup.

  • Page 124: Use The Send E-mail Screen

    Use the Send E-mail screen Use the touchscreen to navigate through the options on the Send E-mail screen. Send E-mail button Home button From: field field Subject: field More Options button Scroll bar Address book buttons Help button Error/warning button 112 Chapter 8 Scan and send e-mail Touching this button scans the document and sends an e-mail file to the provided e-mail addresses.

  • Page 125: Perform Basic E-mail Functions, Load Documents, Send Documents, Send A Document

    Perform basic e-mail functions The device e-mail feature offers the following benefits: ● Sends documents to multiple e-mail addresses, saving time and delivery costs. ● Delivers files in black-and-white or in color. Files can be sent in different file formats that the recipient can manipulate.

  • Page 126: Use The Auto-complete Function

    (Optional) Touch example, the document’s original size). If you are sending a two-sided document, you should select Sides and an option with a two-sided original. Press Start to begin sending. When you are finished, remove the original document from the scanner glass or ADF. Use the auto-complete function When you type characters into the To:, CC:, or complete function is activated.

  • Page 127: Use The Address Book, Create A Recipient List, Use The Local Address Book

    Use the local address book to store frequently-used e-mail addresses. The local address book can be shared between devices that use the same server to gain access to the HP Digital Sending software. You can use the address book when you type e-mail addresses in the From:, To:, CC:, or You can also add or delete addresses in the address book.

  • Page 128: Add E-mail Addresses To The Local Address Book

    Add e-mail addresses to the local address book Touch Local. Touch (Optional) Touch the Touch OK. The name is the alias for the e-mail address. If you do not type an alias name, the alias will be the e-mail address itself. Touch the Address entry.

  • Page 129: Change E-mail Settings For The Current Job

    Change e-mail settings for the current job Use the More Options Button Description Document File Type Touch this button to change the type of file the device creates after scanning the document. Output Quality Touch this button to increase or decrease the print quality of the file being scanned. A higher quality setting produces a larger file size.

  • Page 130: Scan To A Folder, Scan To A Workflow Destination

    Scan to a folder NOTE: This device feature is supported for the HP LaserJet M3035 MFP models only. If the system administrator has made the feature available, the device can scan a file and send it to a folder on the network. Supported operating systems for folder destinations include Windows 2000, Windows XP, and Windows Server 2003, and Novell.

  • Page 131

    For complete instructions for configuring the device fax and for using the fax features, see the fax guide, which is included with the HP LaserJet M3027x MFP and the HP LaserJet M3035xs MFP on the device This chapter provides information about the following topics.

  • Page 132: Analog Faxing, Connect The Fax To A Telephone Line, Configure And Use The Fax Features

    Analog faxing On the HP LaserJet M3027x or the HP LaserJet M3035xs MFPs, the device can function as a standalone fax machine. Connect the fax to a telephone line When connecting the fax to a telephone line, ensure that the telephone line that is being used for the fax is a dedicated line that is not used by other devices.

  • Page 133: Digital Fax

    Digital fax Digital faxing is available when you install the optional HP Digital Sending Software. For information about ordering this software, go to LJM3035mfp_software. With digital faxing, the device does not need to be connected directly to a phone line. Instead, the device can send a fax in one of three ways: ●...

  • Page 134

    122 Chapter 9 Fax ENWW...

  • Page 135

    This chapter describes how to manage and maintain the device: ● Use information pages ● Configure e-mail alerts ● Use the HP Easy Printer Care software ● Use the embedded Web server ● Use HP Web Jetadmin software ● Use the HP Printer Utility for Macintosh ●...

  • Page 136: Use Information

    Touch Configuration Page. Touch Print. NOTE: If the device contains an HP Jetdirect print server or an optional hard disk drive, additional configuration pages print that provide information about those devices. From the Home screen, touch Administration. Touch Information. Touch Configuration/Status Pages.

  • Page 137

    Page description memory cards, or hard disks, that are installed in the device. Fax reports Five reports show fax activity, fax calls, billing codes, blocked fax numbers, and speed-dial numbers. NOTE: Fax reports are available only on device models that have fax capabilties.

  • Page 138: Configure E-mail Alerts

    If your company does not have e-mail, this feature might not be available. You can use HP Web Jetadmin or the embedded Web server to configure the system to alert you of problems with the device. The alerts take the form of e-mail messages to the e-mail account(s) that you specify.

  • Page 139: Use The Hp Easy Printer Care Software, Open The Hp Easy Printer Care Software

    An icon (if the View as drop-down box is set to Tiles, which is the default setting) ● Any current alerts for the device If you click a device in the list, the HP Easy Printer Care software opens the Overview tab for that device. ●...

  • Page 140

    Contains basic status information for the device Find Other Printers window Allows you to add more printers to your printer list 128 Chapter 10 Manage and maintain the device Options ● Alerts on or off: Activates or deactivates the alerts feature.

  • Page 141: Use The Embedded Web Server, Open The Embedded Web Server By Using A Network Connection

    Use the embedded Web server NOTE: When the device is directly connected to a computer, use the HP Easy Printer Care software to view the device status. ● View device control status information ● Set the type of paper loaded in each tray ●...

  • Page 142: Embedded Web Server Sections

    Embedded Web server sections Tab or section Information tab Provides device, status, and configuration information Settings tab Provides the ability to configure the device from your computer 130 Chapter 10 Manage and maintain the device Options ● Device Status: Shows the device status. To change the default settings, click Change Settings.

  • Page 143

    The Networking tab can be password-protected. ● HP Instant Support™: Connects you to the HP Web site to help you find solutions. This service analyzes your device error log and configuration information to provide diagnostic and support information specific to your device.

  • Page 144: Use Hp Web Jetadmin Software

    To obtain plug-ins to HP Web Jetadmin, click plug-ins, and then click the download link that is next to the name of the plug-in that you want. The HP Web Jetadmin software can automatically notify you when new plug-ins are available.

  • Page 145: Use The Hp Printer Utility For Macintosh, Open The Hp Printer Utility

    Use the HP Printer Utility for Macintosh Use the HP Printer Utility to configure and maintain a printer from a Mac OS X computer. Open the HP Printer Utility Open the HP Printer Utility in Mac OS X V10.2.8 Open the Finder, and then click Applications.

  • Page 146

    Item Bonjour Settings Additional Settings E-mail Alerts 134 Chapter 10 Manage and maintain the device Description Provides the ability to turn on or off Bonjour support or change the device service name that is listed on a network. Provides access to the embedded Web server. Configures the device to send e-mail notices for certain events.

  • Page 147: Manage Supplies, Supplies Life, Approximate Print-cartridge Replacement Intervals, Manage The Print Cartridge, Print-cartridge Storage

    However, it will also reduce print quality. The printed image is lighter, but it is adequate for printing drafts or proofs. HP does not recommend full-time use of EconoMode. If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the print cartridge.

  • Page 148: Print-cartridge Authentication, Hp Fraud Hotline And Web Site

    The device automatically authenticates the print cartridge when it is inserted into the device. During authentication, the device notifies you whether a cartridge is a genuine HP print cartridge. If the device control-panel message states that this is not a genuine HP print cartridge and you believe you purchased an HP print cartridge, see...

  • Page 149: Replace Supplies And Parts, Supply Replacement Guidelines, Change The Print Cartridge

    NOTE: Hewlett-Packard recommends the use of HP products in this device. Use of non-HP products may cause problems requiring service that is not covered by the HP warranty or service agreements. Change the print cartridge When a print cartridge approaches the end of useful life, a message appears on the control panel recommending that you order a replacement.

  • Page 150

    Remove the new print cartridge from the bag. Place the used print cartridge in the bag for recycling. Grasp both sides of the print cartridge and distribute the toner by gently rocking the print cartridge. CAUTION: Do not touch the shutter or the surface of the roller. Remove the shipping tape from the new print cartridge.

  • Page 151

    Installation is complete. Place the used print cartridge in the box in which the new cartridge arrived. See the enclosed recycling guide for recycling instructions. If you are using a non-HP print cartridge, check the device control panel for further instructions. For additional help, go to ENWW

  • Page 152: Clean The Device, Clean The Exterior, Clean The Scanner Glass

    Clean the device During the printing process, paper, toner, and dust particles can accumulate inside the device. Over time, this buildup can cause print-quality problems, such as toner specks or smearing (see quality problems on page Clean the exterior Use a soft, damp, lint-free cloth to wipe dust, smudges, and stains off of the exterior of the device. Clean the scanner glass Dirty glass, from fingerprints, smudges, hair, and so on, slows down performance and affects the accuracy of special features such as fit-to-page and copy.

  • Page 153: Clean The Scanner Lid Backing, Clean The Adf

    Clean the scanner lid backing Minor debris can accumulate on the white document lid backing that is located underneath the scanner lid. Open the scanner lid. Clean the white document lid backing by using a soft cloth or sponge that has been moistened with a mild soap and warm water.

  • Page 154

    Open the ADF cover. Press the round blue button while lifting the green lever. Rotate the green lever until it stops in the open position. The pickup roller assembly should remain on the surface. Remove the assembly, and then wipe the assembly with a soft, dry, lint-free cloth. Replace the assembly, with the largest roller down, in the upright holder, and then press until the assembly snaps into place.

  • Page 155: Clean The Paper Path

    Make sure that both sides of the assembly are secured by the blue hooks. Lower the roller assembly, and then close the ADF cover. NOTE: If jams continue in the ADF, contact a local HP-authorized service provider. See HP Customer Care on page Plug in the device, and then turn on the device.

  • Page 156: Calibrate The Scanner

    Calibrate the scanner Calibrate the scanner to compensate for offsets in the scanner imaging system (carriage head) for ADF and flatbed scans. Because of mechanical tolerances, the scanner's carriage head might not read the position of the image accurately. During the calibration procedure, scanner offset values are calculated and stored.

  • Page 157: Problem Solving

    11 Problem solving This information is organized to help you resolve printing problems. Choose the general topic or type of problem from the following list. ● Problem-solving checklist ● Problem-solving flowchart ● Solve general device problems ● Control-panel message types ●...

  • Page 158: Problem-solving Checklist, Factors That Affect Performance

    Are all necessary cables connected? ● Do any messages appear on the control panel? ● Are genuine HP supplies installed? ● Was a recently replaced print cartridge installed correctly, and was the pull tab and/or attached tape on the cartridge removed? For additional information about installation and setup, see the getting started guide.

  • Page 159: Problem-solving Flowchart

    If the device is not responding correctly, use the flowchart to determine the problem. If the device does not pass a step, follow the corresponding troubleshooting suggestions. If you cannot resolve the problem after following the suggested steps, contact an HP-authorized service or support provider. See...

  • Page 160

    Media does not move smoothly through the ADF path. Poor copy quality from the flatbed. If the error persists, contact HP Customer Care. See the support flyer that came in the device box. Solutions If the print quality from the internal tests...

  • Page 161

    The telephone cord does not meet specifications. The device fax settings are set incorrectly. If the error persists, contact HP Customer Care. See the support flyer that came in the device box. Software is not installed correctly or an error occurred during software installation.

  • Page 162: Solve General Device Problems

    Page Setup menu within the program. Remove any media in other trays to make the device select from the correct tray. For Macintosh computers, use the HP Printer Utility to change the priority of the tray. Through the control panel, change the configured size to match the size of the media that is loaded in the tray.

  • Page 163

    Try using the PS device driver rather than the PCL device driver. (You can usually do this from a software program.) Solution Open the printer drivers on page 9 or see the online Help. Solution Open the printer drivers on page 9 or see the online Help.

  • Page 164

    The device is malfunctioning. 152 Chapter 11 Problem solving Solution Check the software device selection menu to make sure that an HP LaserJet M3027/M3035 device is selected. Try printing a job from another program. Solution Add media. Change the device from manual-feed mode.

  • Page 165: Control-panel Message Types

    Control-panel message types Four types of control-panel messages can indicate the status of or problems with the device. Message type Status messages Warning messages Error messages Critical-error messages Critical error messages inform you of a device failure. Some of these messages can be cleared by ENWW Description Status messages reflect the current state of the device.

  • Page 166: Control-panel Messages

    Too much data was sent to the EIO card in the specified slot (X). An incorrect communications protocol might be in use. Recommended action If you believe you purchased a genuine HP supply, visit us at anticounterfeit. Any repair required as a result of using non-HP supplies or unauthorized supplies are not covered under warranty.

  • Page 167

    (Data will be lost.) Check for a loose cable connection, and be sure to use a high-quality cable. Some non- HP parallel cables might be missing pin connections or might otherwise not conform to the IEEE-1284 specification. Go to

  • Page 168

    Recommended action support/LJM3027mfp support/LJM3035mfp.) Turn the device off, and then turn the device If this message persists, contact an HP- authorized service or support provider. (See the HP support flyer, or go to support/LJM3027mfp support/LJM3035mfp.)

  • Page 169

    A temporary printing error has occurred. A problem exists with the device firmware. A scan buffer error occurred. Recommended action If this message persists, contact an HP- authorized service or support provider. (See the HP support flyer, or go to support/LJM3027mfp

  • Page 170

    A temporary printing error occurred. A critical hardware error occurred. The EIO accessory card has encountered a critical error, as specified by YYYY. The embedded HP Jetdirect print server has encountered a critical error, as specified by YYYY. Recommended action Touch to clear the message.

  • Page 171

    The scanned documents have exceeded the size limit of the server. A gateway has exceeded the time out value. Validate the SMTP IP address. See Recommended action the HP support flyer, or go to support/LJM3027mfp support/LJM3035mfp.) Contact the network administrator.

  • Page 172

    1. A digital-sending feature has been configured, but a network connection is not detected. A non-HP supply or a refilled HP supply has been installed. Novell authentication has been enabled for this destination. The number of pages remaining for the print cartridge has reached the low threshold.

  • Page 173

    The tray indicated is either open or empty. A network connection is not detected. The device was unable to copy the document. If this message persists, contact an HP- authorized service or support provider. (See the HP support flyer, or go to

  • Page 174

    Recommended action To temporarily hide this message in order to send e-mail, touch Hide. If this message persists, contact an HP-authorized service or support provider. (See the HP support flyer, or go to or To temporarily hide this message in order to fax or send to e-mail, touch Hide.

  • Page 175: Common Causes Of Jams

    Device supply items have reached the end of their useful life. Paper was not stored correctly. Not all device packing material was removed. If the device still continues to jam, contact HP Customer Support or your authorized HP service provider. ENWW Solution Use only media that meets HP specifications.

  • Page 176: Jam Locations

    Jam locations Use this illustration to locate media jams in the device. For instructions about clearing jams, see jams on page 166. Automatic document feeder (ADF) Print cartridge Input trays Duplex path (for two-sided printing) Output bins 164 Chapter 11 Problem solving Clear ENWW...

  • Page 177: Jam Recovery

    Jam recovery The device has a jam-recovery feature that determines if the device will reprint jammed pages after the jam is cleared. ● Auto instructs the device to automatically turn jam recovery on when sufficient device memory. ● Off instructs the device not to attempt to reprint jammed pages. This setting helps conserve device memory.

  • Page 178: Clear Jams, Clear Jams From The Adf

    Clear jams When clearing jams, be very careful not to tear the media. If a small piece of media remains in the device, it could cause additional jams. Clear jams from the ADF Open the ADF cover. Lifting the green lever, rotate the pick mechanism until it stays open. Gently try to remove the page without tearing it.

  • Page 179

    Open the scanner lid and gently loosen the media by using both hands. When the media is free, gently pull it out in the direction shown. Close the scanner lid, and then lower the roller assembly. Close the ADF lid. If any media is visible in the output bin area, gently pull it out.

  • Page 180: Clear Jams From The Input-tray Areas

    Clear jams from the input-tray areas NOTE: To remove media from the tray 1 area, slowly pull the media out of the device. For all other trays, complete the following procedure. Slide the tray out of the device, and remove any damaged paper from the tray. If the edge of the paper is visible in the feed area, slowly pull the paper down and out of the device.

  • Page 181: Clear Jams From The Print-cartridge Area

    Before replacing the tray, make sure the paper is flat in the tray at all four corners and below the tabs on the guides. Open and close the front door, and then touch If a jam message persists, there is still media in the device. Look for media in other locations. Clear jams from the print-cartridge area Open the front door and remove the print cartridge.

  • Page 182: Clear Jams From The Output-bin Areas

    Open the plate, and then slowly pull the media out of the device. Be careful to not tear the media. CAUTION: Avoid spilling loose toner. Use a dry, lint-free cloth, to clean any toner that might have fallen into the device. If loose toner falls into the device, it might cause temporary problems with print quality.

  • Page 183

    Push down on the bin door to unclip the door stops, and then let the door drop open. Grasp both sides of the media, and slowly pull the media out of the device. (There might be loose toner on the media. Be careful not to spill it on yourself or into the device.) NOTE: If media is difficult to remove, try opening the front door and removing the print cartridge to release pressure on the media.

  • Page 184: Clear Jams From The Duplexer

    Clear jams from the duplexer Remove tray 2 from the device. Push the green button on the top right front of the tray 2 opening to access the duplex paper path. Reach in and pull out the jammed paper. Push the bottom of the duplex access plate back up until it clicks into place on both sides (both sides need to be engaged).

  • Page 185: Solve Repeated Jams

    Check the media quality. Do not use damaged or irregular media. ● Use only media that meets HP specifications. See ● Do not use media that has already been used in a device or copier. Do not print on both sides of envelopes, transparencies, vellum, or labels.

  • Page 186

    ● Clean the device. See ● Contact an HP-authorized service or support provider to perform routine device maintenance. See the support flyer that was included with the device, or see 174 Chapter 11 Problem solving Clean the device on page 140.

  • Page 187: Clear Stapler Jams

    Clear stapler jams To reduce the risk of staple jams, make sure that you staple 20 or fewer pages of media (80 g/m 20 lb) at a time. Open the stapler door. NOTE: Opening the stapler door disables the stapler. Remove the staple cartridge from the device.

  • Page 188

    Clear any loose staples from the stapler and from the staple cartridge. Replace the staple cartridge. 176 Chapter 11 Problem solving ENWW...

  • Page 189

    Close the stapler door. Insert media to test the stapler. Repeat steps 1 through 6 if necessary. ENWW Clear stapler jams 177...

  • Page 190: Solve Print-quality Problems, Print-quality Problems Associated With Media, Print-quality Problems Associated With The Environment

    ● Use media that meets HP specifications. See ● The surface of the media is too smooth. Use media that meets HP specifications. See considerations on page ● The moisture content is uneven, too high, or too low. Use media from a different source or from an unopened ream.

  • Page 191

    Light print (partial page) on page 180 Dropouts on page 181 Loose toner on page 183 Curl or wave on page 185 Scattered lines on page 187. ENWW Light print (entire Specks page) on page 180 on page 181 Dropouts Lines on page 181 on page 181...

  • Page 192: Light Print (partial Page), Light Print (entire Page)

    Make sure that the print cartridge is fully installed. The toner level in the print cartridge might be low. Replace the print cartridge. The media might not meet HP specifications (for example, the media is too moist or too rough). Media considerations on page Light print (entire page) Make sure that the print cartridge is fully installed.

  • Page 193: Specks, Dropouts, Lines

    Specks Specks might appear on a page after a jam has been cleared. Print a few more pages to see if the problem corrects itself. Clean the inside of the device and run a cleaning page. See Try using a different type of media. Check the print cartridge for leaks.

  • Page 194: Gray Background, Toner Smear

    Gray background Do not use media that has already been run through the device. Try using a different type of media. Print a few more pages to see if the problem corrects itself. Turn over the stack in the tray. Also, try rotating the stack 180°. Open the Administration Toner Density...

  • Page 195: Loose Toner, Repeating Defects, Repeating Image

    Make sure that the environmental specifications for the device are being met. See environment on page Make sure that type and quality of the media you are using meet HP specifications. See considerations on page Repeating defects Print a few more pages to see if the problem corrects itself.

  • Page 196: Misformed Characters, Page Skew

    Turn over the stack in the tray. Also, try rotating the stack 180°. Make sure that the type and quality of the media you are using meet HP specifications. See considerations on page Make sure that the environmental specifications for the device are being met. (See...

  • Page 197: Curl Or Wave, Wrinkles Or Creases

    Curl or wave Turn over the stack in the tray. Also, try rotating the stack 180°. Make sure that the type and quality of the media you are using meet HP specifications. (See considerations on page Make sure that the environmental specifications for the device are being met. (See environment on page Try printing to a different output bin.

  • Page 198: Vertical White Lines, Tire Tracks, White Spots On Black

    Vertical white lines Print a few more pages to see if the problem corrects itself. Make sure that the type and quality of the media you are using meet HP specifications. See considerations on page Replace the print cartridge. Tire tracks This defect typically occurs when the print cartridge has far exceeded its rated life.

  • Page 199: Scattered Lines, Blurred Print

    Scattered lines Make sure that the type and quality of the media you are using meet HP specifications. See considerations on page Make sure that the environmental specifications for the device are being met. See environment on page Turn over the stack in the tray. Also, try rotating the stack 180°.

  • Page 200: Random Image Repetition

    Random image repetition If an image that appears at the top of the page (in solid black) repeats further down the page (in a gray field), the toner might not have been completely erased from the last job. (The repeated image might be lighter or darker than the field it appears in.) ●...

  • Page 201: Solve Network Printing Problems

    Solve network printing problems NOTE: HP recommends using the device CD to install and set up the device on a network. ● Print a configuration page (see is installed, printing a configuration page also prints a second page that shows the network settings and status.

  • Page 202: Solve Copy Problems, Prevent Copy Problems, Image Problems

    Use or make a carrier sheet to protect your originals. NOTE: Verify that the media meets HP specifications. If the media meets HP specifications, recurring feed problems indicate the pickup roller or separation pad is worn. Contact HP Customer Care. See HP Customer Care on page 214 Image problems Problem Images are missing or faded.

  • Page 203: Media-handling Problems

    Verify that the tray is in place. Clean the flatbed scanner or the ADF glass. See Clean the device on page 140. Install a new HP print cartridge. See Change the print cartridge on page 137. Clean the device. See Clean the device on page 140.

  • Page 204

    Problem Problems with feeding Print is skewed or misaligned on the page. More than one sheet feeds at one time. 192 Chapter 11 Problem solving Cause The paper has ragged edges. The paper varies from side-to-side. The paper is too moist, too rough, too heavy or too smooth, has the wrong grain direction, or is of short-grain construction or it is embossed or from a faulty paper...

  • Page 205

    Verify that the device is not in manual feed mode, and then print your job again. Contact HP Customer Care. See HP Customer Care on page 214 or the support flyer that came in the device box. Adjust the paper-length adjustment control to the correct length.

  • Page 206: Performance Problems

    Load the original correctly in the ADF or flatbed scanner. See Load media on page Use media that meets HP specifications. Media considerations on page Replace the print cartridge. See Change the print cartridge on page 137.

  • Page 207: Solve Fax Problems, Solve Sending Problems

    Solve fax problems NOTE: For more information about solving fax problems, see the HP LaserJet Analog Fax Accessory 300 User Guide. Solve sending problems Faxes quit during sending. Cause The fax machine to which you are sending might be malfunctioning.

  • Page 208: Solve Receiving Problems

    Faxes you send are not arriving at the receiving fax machine. Cause NOTE: If the fax is sending very slowly, see "Faxes are transmitting or being received very slowly" in Initial Setup menu on page Solve receiving problems Incoming fax calls are not being answered by the fax (no fax detected). Cause The rings-to-answer setting might not be set correctly.

  • Page 209

    Faxes are not printing at the device. Cause There is no media in the input trays. The Schedule Printing of Faxes mode is enabled. Faxes will not print until it is disabled The device toner level is low, or it has run out of toner. The device stops printing as soon as it is low on toner or runs out of toner.

  • Page 210: Solve E-mail Problems, Validate The Smtp Gateway Address, Validate The Ldap Gateway Address

    Solve e-mail problems If you are unable to send e-mails by using the digital-send feature, you might need to reconfigure the SMTP gateway address or the LDAP gateway address. Print a configuration page to find the current SMTP and LDAP gateway addresses. See procedures to check if the SMTP and LDAP gateway addresses are valid.

  • Page 211: Solve Common Windows Problems

    Close all software programs, restart Windows, and try again. Select a different printer driver. If the device PCL 6 printer driver is selected, switch to the PCL 5 or HP postscript level 3 emulation printer driver, which can be done from a software program.

  • Page 212: Solve Common Macintosh Problems

    The device software might not have been installed or was installed incorrectly. The Postscript Printer Description (PPD) file is corrupt. The device name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility. Cause The device might not be ready.

  • Page 213

    The printer driver does not automatically set up the selected device in the Print Center or Printer Setup Utility. Cause The PPD file is corrupt. The interface cable might be defective or of poor quality. A print job was not sent to the device that you wanted.

  • Page 214: Solve Linux Problems

    When connected with a USB cable, the device does not appear in the Print Center or Printer Setup Utility after the driver is selected. Cause This problem is caused by either a software or a hardware component. Solve Linux problems For information about Linux problem solving, go to the HP Linux support Web site:

  • Page 215: Solve Postscript Problems, General Problems

    Solve PostScript problems The following situations are specific to the PostScript (PS) language and might occur when several printer languages are being used. Check the control-panel display for messages that might help resolve problems. NOTE: To receive a printed or screen message when PS errors occur, open the Print Options dialog box and click the selection next to the PS Errors section that you want.

  • Page 216

    204 Chapter 11 Problem solving ENWW...

  • Page 217: Supplies And Accessories

    Supplies and accessories This section provides information about ordering parts, supplies, and accessories. Use only parts and accessories that are specifically designed for this printer. ● Order supplies, accessories, and parts ● Part numbers ENWW...

  • Page 218: Order Supplies, Accessories, And Parts, Order Directly From Hp And/or Authorized Hp Resellers

    Select the part numbers that you want to order, and follow the instructions on the screen. Order directly through the HP Easy Printer Care software HP Easy Printer Care software is a printer management tool designed to make printer configuration, monitoring, supplies ordering, troubleshooting, and updating as simple and efficient as possible. For more information about HP Easy Printer Care software, go to

  • Page 219: Part Numbers, Paper-handling Accessories, Print Cartridge, Memory, Cables And Interfaces

    Part numbers The following list of accessories was current at the time of printing. Ordering information and availability of the accessories might change during the life of the printer. Paper-handling accessories Item Optional 500-sheet tray and feeder unit (tray 3)

  • Page 220: Stapler Accessories, Print Media

    Stapler accessories Item Staple cassette Print media For more information about media supplies, go to Item HP Soft Gloss laser paper For use with HP LaserJet printers. This is coated paper, good for business documents with high impact, such as...

  • Page 221

    Item HP Printing paper For use with HP LaserJet and inkjet printers. This has been created especially for small and home offices. It is heavier and brighter than copier paper. Specifications: 92 bright, 22 lb. HP Multipurpose paper For use with all office equipment-laser and inkjet printers, copiers, and fax machines.

  • Page 222

    Specifications: 84 bright, 20 lb, 30% post-consumer content. HP LaserJet transparencies For use only with HP LaserJet monochrome printers. For crisp, sharp text and graphics, rely on the only transparencies specifically designed and tested to work with monochrome HP LaserJet printers.

  • Page 223: Hewlett-packard Limited Warranty Statement

    HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, you will be entitled to a refund of the purchase price upon prompt return of the product.

  • Page 224: Customer Self Repair Warranty Service, Print Cartridge Limited Warranty Statement

    If during the diagnosis period, HP identifies that the repair can be accomplished by the use of a CSR part, HP will ship that part directly to you for replacement. There are two categories of CSR parts: 1) Parts for which customer self repair is mandatory.

  • Page 225


  • Page 226: Hp Customer Care, Online Services, Telephone Support, Software Utilities, Drivers, And Electronic Information

    To check the device status and settings and view troubleshooting information and online documentation, use the HP Easy Printer Care software. You must have performed a full software installation in order to use the HP Easy Printer Care software. See 214 Appendix B Service and support for information about the HP Jetdirect external print server.

  • Page 227: Hp Support And Information For Macintosh Computers

    HP support and information for Macintosh computers Go to driver updates. Go to ENWW for Macintosh OS X support information and HP subscription service for for products that are designed specifically for the Macintosh user. HP Customer Care 215...

  • Page 228: Hp Maintenance Agreements, On-site Service Agreements, Next-day On-site Service, Weekly (volume) On-site Service

    25 or more workstation products, including devices, plotters, computers, and disk drives. Repacking the device If HP Customer Care determines that your device needs to be returned to HP for repair, follow the steps below to repack the device before shipping it. CAUTION: Shipping damage as a result of inadequate packing is the customer’s responsibility.

  • Page 229: Extended Warranty

    HP Support provides coverage for the HP hardware product and all HP-supplied internal components. The hardware maintenance covers a 1- to 3-year period from date of the HP product purchase. The customer must purchase HP Support within the stated factory warranty. For more information, contact the HP Customer Care Service and Support group.

  • Page 230

    218 Appendix B Service and support ENWW...

  • Page 231: Specifications

    Specifications ● Physical specifications ● Electrical specifications ● Acoustic emissions ● Operating environment ENWW...

  • Page 232: Physical Specifications, Electrical Specifications

    Power numbers are the highest values measured using all standard voltages. Default time from Ready mode to Sleep = 30 minutes. Heat dissipation for HP LaserJet M3027 models in Ready mode = 119.5 BTU/hour. Heat dissipation for HP LaserJet M3035 models in Ready mode = 117.5 BTU/hour.

  • Page 233: Acoustic Emissions, Operating Environment

    Print speed is 27 or 35 ppm. Operating environment Table C-6 Necessary conditions Environmental condition Temperature (printer and print cartridge) 17.5° to 25.0°C (63° to 77°F) Relative humidity ENWW Declared per ISO 9296 = 6.5 Bels (A) [65 dB(A)] Essentially Inaudible...

  • Page 234

    222 Appendix C Specifications ENWW...

  • Page 235: Regulatory Information

    Regulatory information This section contains the following regulatory information: ● FCC regulations ● Environmental product stewardship program ● Telecom statement ● Declaration of conformity ● Safety statements ENWW...

  • Page 236: Fcc Regulations

    Consult your dealer or an experienced radio/TV technician. NOTE: Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class A limits of Part 15 of FCC rules.

  • Page 237: Environmental Product Stewardship Program, Protecting The Environment, Ozone Production, Power Consumption, Toner Consumption, Paper Use

    Thank you for being environmentally responsible! NOTE: Use the return label to return original HP LaserJet print cartridges only. Please do not use this label for HP inkjet cartridges, non-HP cartridges, refilled or remanufactured cartridges or warranty returns.

  • Page 238: Return And Recycling Instructions, United States And Puerto Rico, Multiple Returns (two To Eight Cartridges)

    Return and recycling instructions United States and Puerto Rico The enclosed label in the HP LaserJet toner cartridge box is for the return and recycling of one or more HP LaserJet print cartridges after use. Please follow the applicable instructions below.

  • Page 239: Disposal Of Waste Equipment By Users In Private Households In The European Union

    Electronic Industries Alliance (EIA) ( This HP product contains a battery that might require special handling at end-of-life. The batteries contained in or supplied by Hewlett-Packard for this product include the following:...

  • Page 240: Material Safety Data Sheet (msds), For More Information

    HP Web site at community/environment/productinfo/safety. For more information To obtain information about these environmental topics: ● Product environmental profile sheet for this and many related HP products ● HP’s commitment to the environment ● HP’s environmental management system ●...

  • Page 241: Telecom Statement

    Accessory 300 already installed to provide communication to the public switch telephone network (PSTN) for fax functionality. See the HP LaserJet Analog Fax Accessory 300 User Guide for all regulatory approval information and regulatory notices associated with the fax functionality and that device.

  • Page 242: Declaration Of Conformity

    Product Regulations Manager, Hewlett-Packard Company,, PO Box 15, Mail Stop 160, Boise, ID 83707-0015, , (Phone: 208-396-6000) 230 Appendix D Regulatory information Hewlett-Packard Company 11311 Chinden Boulevard, Boise, Idaho 83714-1021, USA HP LaserJet M3027mfp / M3035mfp Series Q7817A – Optional 1x500 Sheet Tray BOISB-0308-00 – Fax module BOISB-0406-01 Q7551A, Q7551X 1,3)

  • Page 243: Safety Statements, Laser Safety, Canadian Doc Regulations, Vcci Statement (japan), Power Cord Statement (japan)

    Safety statements Laser safety The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The device is certified as a “Class 1” laser product under the U.S.

  • Page 244: Emi Statement (taiwan), Laser Statement For Finland

    överskrider gränsen för laserklass 1. HUOLTO HP LaserJet M3027, M3027x, M3035, M3035xs - kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka voidaan suorittaa ilman...

  • Page 245

    This section explains the device memory features and provides steps for expansion. ● Overview ● Install memory ● Check DIMM installation ● Save resources (permanent resources) ● Enable memory for Windows ● Use HP Jetdirect print server cards ENWW...

  • Page 246: Overview

    For ordering information, see NOTE: Single inline memory modules (SIMMs) used in previous HP LaserJet printers are not compatible with the device. The device also has one EIO slot for expanding the device networking capabilities. The EIO slot can be used to upgrade the device with an additional network connection, such as a wireless print server, network card, or a connectivity card for a serial or AppleTalk connection.

  • Page 247: Install Memory, Install Device Memory

    DIMM antistatic package, then touch bare metal on the device. The HP LaserJet M3027/M3035 devices come with one DIMM slot. If desired, you can replace a DIMM installed in the slot with a higher memory DIMM.

  • Page 248

    Remove the right side panel by sliding it towards the rear of the device until the side slides from the device. Open the access door by pulling on the metal tab. Remove the DIMM from the antistatic package. CAUTION: To reduce the possibility of damage caused by static electricity, always wear an electrostatic discharge (ESD) wrist strap or touch the surface of the antistatic package before handling DIMMs.

  • Page 249

    Hold the DIMM by the edges, and align the notches on the DIMM with the DIMM slot. (Check that the locks on each side of the DIMM slot are open.) Press the DIMM straight into the slot, and press firmly. Make sure the locks on each side of the DIMM snap into place.

  • Page 250

    Close the access door, and press firmly until it snaps into place. To replace the right side panel, line up the alignment arrows and slide the panel toward the front of the device until it latches into place. Reconnect the interface cable(s) and the power cord. Turn the device on.

  • Page 251: Check Dimm Installation, Save Resources (permanent Resources)

    Check DIMM installation After installing the DIMM, make sure that the installation was successful. Verify that DIMM is installed correctly Turn the device on. Check that the Ready light is illuminated after the device has gone through the startup sequence. If an error message appears, a DIMM might have been incorrectly installed. See Control-panel messages on page Print a configuration page (see Check the memory section on the configuration page and compare it to the configuration page that...

  • Page 252: Enable Memory For Windows

    Enable memory for Windows On the Start menu, Settings, and Printers or Printers and Faxes. Select this device and select Properties. On the Device Settings tab, click More. In the Total Memory field, type or select the total amount of memory that is now installed. Click OK.

  • Page 253: Use Hp Jetdirect Print Server Cards, Install An Hp Jetdirect Print Server Card

    Use HP Jetdirect print server cards Follow these procedures to install or remove an EIO card. Install an HP Jetdirect print server card Turn off the device. Remove the two screws and cover plate from the EIO slot on the back of the device.

  • Page 254: Remove An Hp Jetdirect Print Server Card

    Turn on the device, and then print a configuration page to verify that the new EIO device is recognized. See NOTE: When you print a configuration page, an HP Jetdirect configuration page that contains network configuration and status information also prints. Remove an HP Jetdirect print server card Turn off the device.

  • Page 255: Glossary

    A halftone pattern uses differing sizes of ink dots to produce a continuous-tone image such as a photograph. HP Easy Printer Care software Software that provides the ability to track and maintain printers from your computer desktop. HP Jetdirect An HP product for network printing.

  • Page 256

    The process of producing text or graphics. ROM Abbreviation for “read-only memory,” a type of computer memory that stores data that should not change. supplies Materials that the printer uses and that must be replaced. The supply item for this printer is the print cartridge.

  • Page 257: Index

    66 ENWW locating 4 sizes supported 113 adhesive labels. See labels Administration menu, control panel 17 Alert Settings window, HP Toolbox 128 alerts, e-mail 126, 134 alignment settings, trays 43 anticounterfeit supplies 136 AppleTalk setting 54 AppleTalk settings 32...

  • Page 258

    63 custom-size paper default settings 25 driver settings 87 customer support embedded Web server links 131 HP Printer Utility pages 133 Linux 202 online 214 repacking device 216 dark copying 191 Data light locating 14 date, setting 26...

  • Page 259

    221 environmental stewardship program 225 EPS files, problem-solving 201 Error button, control panel touchscreen 16 error messages Alert Settings, HP Toolbox 128 alphabetical list 154 default settings 40 e-mail alerts 126, 134 event log 45 numerical list 154 types of 153...

  • Page 260

    121 FCC regulations 224 features 2 feeding problems, media 192 file directory, printing 124 File Upload, Macintosh 133 Find Other Printers window, HP Toolbox 128 Finnish laser safety statement 232 Firmware Update, Macintosh 133 first page blank 88...

  • Page 261

    169 recovery 165 recovery settings 40 stapler, clearing 175 trays, clearing 168 Japanese VCCI statement 231 Jetadmin, HP Web 10, 132 ENWW Jetdirect print server configuring 54 error messages 158 installing 241 models including 2 part numbers 207...

  • Page 262

    52 diagnostics 32 disabling DLC/LLC 54 disabling protocols 53 DLC/LLC settings 32 finding SMTP gateways 111 HP Jetdirect print server error messages 158 HP Jetdirect print servers, models including 2 HP Web Jetadmin 132 IP address 51 IPX/SPX settings 31...

  • Page 263

    HP 135 jams, clearing 169 management menu 28 non-HP 135 part numbers 207 recycling 225 replacement intervals 135 replacing 137 status, viewing with HP Toolbox 127 storage 135 warranty 212 Print Document On 87 print jobs default settings 25 print quality...

  • Page 264

    4 printing to 74 receiving faxes problem-solving 196 recipient lists 115 recovery, jam 165 recycling HP printing supplies returns and environmental program 226 reducing documents 87 registration, tray alignment 43 removing Macintosh software 10 repacking device 216 repeating defects, problem-...

  • Page 265

    111 settings 110 testing 111 validating gateway addresses 198 software embedded Web server 10 HP Easy Printer Care 10 HP Printer Utility 133 HP Toolbox 127 HP Web Jetadmin 10 Macintosh 9, 11 settings 7 supported operating systems 6...

  • Page 266

    Web server 130 status, viewing with HP Printer Utility 133 status, viewing with HP Toolbox 127 support embedded Web server links 131 HP Printer Utility pages 133 Linux 202 online 214 repacking device 216 Support tab, HP Toolbox 127...

  • Page 267

    212 watermarks 87 wavy paper, problem- solving 150, 185 Web sites customer support 214 fraud reports 136 HP Easy Printer Care 11 HP Web Jetadmin, downloading 132 Linux support 202 Macintosh customer support 215 Material Safety Data Sheet...

  • Page 268

    256 Index ENWW...

  • Page 270

    © 2007 Hewlett-Packard Development Company, L.P. *CC476-90901* *CC476-90901* CC476-90901...

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