Transferring Calls; Performing An Attended Transfer - Cisco SPA 525G User Manual

Using Basic Phone Functions

Transferring Calls

Transferring Calls
STEP 1
STEP 2
STEP 3
STEP 4
Cisco Small Business IP Phone SPA 525G User Guide (SIP)
You can perform three types of transfers:
• Attended—You call the person to whom you are transferring the call and speak to
them before transferring the call.
• Blind—You transfer the call without speaking to the other party to which you are
transferring the call.
• Voicemail—You transfer the call to another's voicemail so that the caller can leave a
recorded message.

Performing an Attended Transfer

During an active call, or a call on hold, press Transfer.
Either:
• Enter the number to which you want to transfer the call; or
• Press Directory and either choose a number from the personal directory.
Press Dial or wait a few seconds. The call is placed on hold and a new line is opened to dial
the number.
Do one of the following:
• To transfer the call without waiting for the other person to answer, press Transfer after
the call begins to ring and hang up. If you hang up before the second call rings, the
transfer fails and the first call is disconnected. If you misdial, press the second line
button again to receive a dial tone.
• To transfer after speaking privately to the other person, press Transfer at any time
during the conversation.
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