Samsung LED 6400 Series E-Manual page 190

How Does it Work?
Having a Samsung Tech remotely service your TV is easy.
Call the Samsung Contact Centre
and ask for remote support.
Open the menu on your TV and go
to the Support section.
Select Remote Management, and
then read and agree to the service
agreements. When the PIN screen
appears, provide the PIN number to
the agent.
The agent accesses your TV.