HP 8000DN User Manual

Hewlett-packard printer user guide.
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HP LaserJet 8000, 8000 N,
8000 DN, and HP Mopier 240
Printers
User Guide

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   Summary of Contents for HP 8000DN

  • Page 1

    HP LaserJet 8000, 8000 N, 8000 DN, and HP Mopier 240 Printers User Guide...

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    © Copyright Hewlett-Packard Company 1998 All Rights Reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws. Publication number C4085-90997 Reorder part number C4085-60101 First Edition, May 1998 Warranty The information contained in this document is subject to change without notice.

  • Page 3

    Online Services for 24-hour access to information over your modem, we suggest these services: World Wide Web URL - Printer drivers, updated HP printer software, plus product and support information may be obtained from the following URLs: in the U.S.

  • Page 4

    United Kingdom & Ireland America Online - America Online/Bertelsmann is available in the U.S.,France, Germany, and U.K. - Printer drivers, updated HP printer software, and support documentation to help answer your questions about HP products are available. Use Keyword HP to start your tour or call 1-800-827-6364 preferred customer # 1118 to subscribe.

  • Page 5

    Obtaining software utilities and electronic Information for U.S. and Canada: Phone: Mail: Fax: For Asia-Pacific countries: Contact Fulfill Plus at (65) 740-4477 (Hong Kong, Indonesia, Philippines, Malaysia, or Singapore). For Korea, call (82) (2) 3270-0805 or (82) (2) 3270-0893. For Australia, New Zealand, and India: For Australia and New Zealand, call (61) (2) 565-6099.

  • Page 6

    HP Support Assistant compact disc: This support tool offers a comprehensive online information system designed to provide technical and product information on HP products. To subscribe to this quarterly service in the U.S. or Canada, call 1-800-457-1762. In Hong Kong, Indonesia, Malaysia, or Singapore, call Fulfill Plus at (65) 740-4477.

  • Page 7

    HP FIRST HP FIRST Fax will deliver detailed troubleshooting information on common software and troubleshooting tips for your HP product. Call from any touch tone phone and request up to three documents per call. These documents will be sent to the fax of your choice.

  • Page 8

    Singapore Spain Sweden Switzerland (German) Switzerland (French) Taiwan Thailand United Kingdom United States (65) 275-7251 (34) (90) 099-3123 (46) (2) 079-5743 (41) (1) 0800-551527 (41) (1) 0800-551526 (886) (2) 719-5589 (66) (2) 661-3511 (44) (134) 0800-960271 1-800-333-1917...

  • Page 9: Customer Support Options Worldwide

    Have your system nearby and your serial number ready when calling. If you know your printer needs repair, call 1-800-243-9816 to locate your nearest HP-Authorized service provider, or call 800-633-3600 for HP centralized service dispatch. Post-warranty telephone assistance is available to answer your product questions.

  • Page 10

    If you require support after your warranty has expired, you can receive support for a fee through the same telephone number. The fee is charged on a per-incident basis. When calling HP, have the following information ready: product name and serial number, date of purchase, and description of the problem.

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    Austria: Norwegian Norway: Danish Denmark: Finnish Finland: Swedish Sweden: Italian Italy: Spanish Spain: Portuguese Portugal: In-country support numbers: If you require support after your warranty has expired, additional product repair services, or if your country is not listed below, see “Worldwide Sales and Service Argentina Australia...

  • Page 12: Table Of Contents

    Brazil Canada China Chile Czech Republic Greece Hong Kong Hungary India Indonesia Korea Korea outside Seoul, call Japan Malaysia Mexico (Mexico City) Mexico (outside Mexico City) 01 800-90529 New Zealand Philippines Poland Portugal Russia Singapore Taiwan Thailand Turkey 022-829-6612 (1) (208) 323-2551 (86) (10) 65053888-5959 800-360999 (42) (2) 471-7321...

  • Page 13: Table Of Contents

    LEDs Status Interpretation ... 50 Printer Software....52 Printer Drivers ....55 Software for Windows .

  • Page 14: Table Of Contents

    Toner Cartridge Life Expectancy ..138 Continue Printing When Toner is Low 139 Cleaning the Printer ....141 5 Problem Solving Overview ....144 Clearing Paper Jams .

  • Page 15: Table Of Contents

    Cartridge Life ....240 HP Software License Terms ..242 Worldwide Sales and Service Offices . . 245 Appendix A Specifications Overview .

  • Page 16: Table Of Contents

    Selecting PCL Fonts ....326 Common PCL Printer Commands ..327 Multibin Mailbox Commands ..335 Appendix E Regulatory Information Overview .

  • Page 17

    Introduction Introduction This section explains some of the features of this online user guide as well as tips and tricks to help you use it to its greatest potential. It provides an overview of the following information: Navigation Features Text Conventions Additional Features of Acrobat Reader Tips for Use Additional features can be accessed through your Acrobat Reader menus and...

  • Page 18: Navigation Features

    Introduction Navigation Features Button Button Name Chapter Beginning and End Arrows Page Up and Down Arrows Table of Contents Icon Introduction Icon Function The Chapter Beginning and End buttons allow you to go to the beginning or end of a chapter. The Up arrow takes you to the beginning of the chapter, while the Down arrow takes you to the end.

  • Page 19

    Introduction Button Button Name Index Icon Function The Index Icon calls up the online user guide text index. The index entries are linked to their related topics.

  • Page 20: Text Conventions

    Below is a table that defines the different text formats and what they indicate. Text Format Style Meaning or Function This format is used to represent buttons on the printer, as well as keys on the computer keyboard. Hypertext This format is used to indicate that the text is linked to another page of the document.

  • Page 21: Additional Features Of Acrobat Reader

    Introduction Additional Features of Acrobat Reader In addition to the navigation buttons provided on the right side of the page, Adobe Acrobat Reader has a number of other features that you may find useful. Button Button Name Actual Size Fit Page Fit Visible Width Page Only Function...

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    Introduction Button Button Name Page With Bookmarks Page With Thumbnails Back Find Zoom Function This button displays the page and bookmarks to the different sections of the document in a window to the left of the screen. This button displays the page and small images of each page in a window to the left of the screen.

  • Page 23: Tips For Use

    When reading large amounts of text, turn off bookmarks and change the page view to full screen. Use the find function under the Tools menu to find specific terms. To print this document- For best quality and quickest printing, always print using a compatible PostScript Level 2 emulation printer driver.

  • Page 24: Printer Basics

    Overview Congratulations on your purchase of an HP LaserJet 8000 series or an HP Mopier 240 printer. If you have not done so, see the getting started guide provided with the printer for setup instructions. Now that the printer is set up and ready to use, take a few moments to get to know the printer.

  • Page 25: Printer Features And Benefits

    Chapter 1 Printer Basics Printer Features and Benefits Speed and Throughput RIP ONCE technology 24 pages per minute (ppm) 133 MHz MIPS microprocessor Resolution 600 dots per inch (dpi) with Resolution Enhancement technology (REt) FastRes 1200 provides 1200 dpi quality at full speed...

  • Page 26

    Language and Fonts HP PCL 6 HP PCL 5e for compatibility Printer Job Language (PJL) Printer Management Language (PML) 45 scalable TrueType typefaces 65 fonts with HP FontSmart (not available for Macintosh) PostScript Level 2 Emulation standard Printer Features and Benefits...

  • Page 27

    Left Output Bin: Holds up to 125 sheets of paper. Provides the best results when printing transparencies, labels, and envelopes. Optional 5-bin Mailbox with Stapler: Each of the 5 bins holds up to 250 sheets of paper. Provides job separation by stapling jobs. Continued on next page. Printer Features and Benefits...

  • Page 28

    Optional 7-bin Tabletop Mailbox: Each of the 7 bins holds up to 120 sheets of paper. Designed for tabletop printing. Connectivity 3 EIO (enhanced input/output) slots HP JetDirect EIO cards, Ethernet (10Base-T, 10Base2), Local Talk, Token Ring, Fast Ethernet 10/100Base-TX Parallel Environmental Features...

  • Page 29: Printer Information, Configurations

    16 MB RAM, wide format printing, two 500-sheet trays, and a 100-sheet multipurpose tray. HP LaserJet 8000 N printer The HP LaserJet 8000 N printer (part number C4086A) comes standard with 16 MB RAM, wide format printing, two 500-sheet trays, a 100-sheet multipurpose tray, and an HP JetDirect 600N for 10/100Base-TX, internal print server.

  • Page 30

    (for printing on both sides of paper). HP Mopier* 240 The HP Mopier 240 printer with advanced paper handling devices, such as the 2000-sheet Input Tray and 5-bin Mailbox with Stapler, enables you to easily produce multiple sets of multipage documents—collated, duplexed, and stapled—directly from your desktop and without having to walk to the...

  • Page 31: Printer Parts And Locations

    Chapter 1 Printer Basics Printer Parts and Locations Standard Output Bin Control panel Left Output Bin Front door On/Off switch Tray 3 Tray 2 Continued on next page. Printer Information Adjustable paper stop Right door Tray 1 paper width guides...

  • Page 32

    Chapter 1 Printer Basics Power outlet Printer Information Printed Circuit Assembly (formatter board) EIO slots Bidirectional Parallel Port (IEEE-1284) Paper Handling Connector (C-Link)

  • Page 33: Accessories And Supplies

    Chapter 1 Printer Basics Accessories and Supplies You can increase the capabilities of the printer with optional accessories and supplies. Use accessories and supplies specifically designed for the printer to ensure optimum performance. The printer supports three enhanced input/output (EIO) cards. Other accessories and options are available.

  • Page 34: Suggested Accessories

    Chapter 1 Printer Basics Suggested Accessories 5-bin Mailbox with Stapler 7-bin Tabletop Mailbox 2000-sheet Input Tray (Tray 4) Accessories and Supplies Multibin Mailbox (8 bins) 2 x 500-sheet Input Tray (Trays 4 and 5) Duplexer Envelope Feeder Stand for 7-bin...

  • Page 35

    HP website for more information. Macintosh Users Use the HP LaserJet Utility to download fonts. Refer to the HP LaserJet Utility Guide online help included with your HP LaserJet Utility software for more information.

  • Page 36: Ordering Information

    Chapter 1 Printer Basics Ordering Information Use only accessories specifically designed for this printer. To order an accessory, contact an HP-authorized service or support provider. (See the Support pages at the front of this user guide.) Ordering Information Item Paper...

  • Page 37

    2 x 500-sheet Tray (Trays 4 and 5) when a mailbox accessory is attached. Allows 7-bin Tabletop Mailbox to be used when printer is mounted on 2 x 500-sheet Input Tray, 2000-sheet Input Tray, or printer stand. Order...

  • Page 38

    Toner Cartridge (15,000 pages) Accessories and Supplies Description or Use HP brand paper for a variety of uses (1 box of 10 reams, 500 sheets each). To order a sample, in the U.S. call 1-800-471-4701. Premium HP brand paper for...

  • Page 39

    (100-pin) Flash DIMM (100-pin) Accessories and Supplies Description or Use Boosts the ability of the printer to handle large print jobs (maximum 192 MB with HP brand DIMMs): 4 MB 8 MB 16 MB 4 MB 8 MB 16 MB...

  • Page 40

    Chapter 1 Printer Basics Ordering Information (continued) Item Memory, Fonts, Font DIMM and Mass (100-pin) Storage Hard Disk Cable and Parallel Cables Interface Accessories Macintosh Network Cable Kit Accessories and Supplies Description or Use 8 MB Asian ROM: traditional Chinese...

  • Page 41

    Enhanced I/O Cards Interface Accessories Power Box Maintenance Preventive Maintenance Accessory Accessories and Supplies Description or Use HP JetDirect print server multi-protocol EIO network cards: Ethernet RJ-45 only Ethernet RJ-45 and BNC, LocalTalk Token Ring RJ-45 and DB-9 Fast Ethernet 10/100Base-TX RJ-45...

  • Page 42

    Chapter 1 Printer Basics Ordering Information (continued) Item Documentation HP LaserJet Printer Family Paper Specification Guide PCL 5/PJL Technical Reference Documentation Package HP LaserJet 8000, 8000 N, 8000 DN, and HP Mopier 240 Printers User Guide HP LaserJet 8000, 8000 N, 8000 DN, and...

  • Page 43

    Chapter 1 Printer Basics Ordering Information (continued) Item HP LaserJet 8000, 8000 N, 8000 DN, and HP Mopier 240 Printers Ready Reference Guide User Documentation Bundle Accessories and Supplies Description or Use An additional copy of the ready reference guide.

  • Page 44: Control Panel Layout

    Chapter 1 Printer Basics Control Panel Layout The control panel includes three indicator lights, six keys, and a 2-line display (16 characters per line). 2-line display Menu Online Control Panel Layout READY Item - Value + Data Attention Cancel Select...

  • Page 45: Control Panel Lights, Configuration

    Chapter 1 Printer Basics Control Panel Lights Light Indication Online The printer is ready to print. Data The printer is processing information. Attention Action is required. See the control panel display. Configuration Page To print a configuration page, see page 228.

  • Page 46: Control Panel Keys

    Allows the printer to resume printing after being offline. Clears most printer messages and places the printer online. Allows the printer to continue printing with an error message such as TRAY x LOAD [TYPE] [SIZE] or UNEXPECTED PAPER SIZE. Confirms a manual feed request if Tray 1 is loaded and TRAY 1 MODE=CASSETTE has been set from the Paper Handling Menu in the printer’s...

  • Page 47

    ELECT selection, indicating that it is the new default. Default settings remain when the printer is switched off or reset (unless you reset all factory defaults from the Resets Menu). Prints one of the printer information pages from the control panel.

  • Page 48: Control Panel Menus

    For a complete list of control panel items and possible values, see page 279. Press for access to all control panel menus. When additional trays or other accessories are installed in the printer, new menu items automatically appear. Continued on next page. Control Panel Layout...

  • Page 49

    Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.) If you cannot access a menu or item, it is either not an option for the printer, or your network administrator has locked the function. (The control panel reads ACCESS DENIED MENUS LOCKED.) See your network administrator.

  • Page 50: Leds Status Interpretation

    The accessory is experiencing a hardware malfunction. The accessory has a paper jam or a page needs to be removed from the multibin mailbox, even if the page is not jammed. The accessory is not correctly attached to the printer.

  • Page 51

    Chapter 1 Printer Basics LED Status Interpretation (continued) The printer might be in Power Save mode. Press GO. The accessory is not receiving power. Check both the power supply and the power cables. LEDs Status Interpretation The printer might be in Power Save mode.

  • Page 52: Printer Software

    Chapter 1 Printer Basics Printer Software Windows Client Windows Software Drivers HP Toolbox HP FontSmart Macintosh Software PPDs HP LaserJet Utility Macintosh Client Printer Software Network Administrator Windows Software HP JetAdmin Drivers HP FontSmart HP LaserJet Resource Manager Macintosh Software...

  • Page 53

    Internet, see the user guide to obtain the most recent software. Included with the printer is a compact disc containing the HP LaserJet Printing System. On the compact disc are software components and drivers that benefit end users and network administrators.

  • Page 54

    IBM LAN Server 3.0 or greater Apple AppleTalk Network administration software for UNIX and other network operating systems is available from the web, or through your HP distributor. (See the Support pages at the front of this user guide.) The drivers and software components for end users and administrators using the environments listed above are described in the following sections.

  • Page 55: Printer Drivers

    Check the ReadMe file provided on the compact disc for additional software included and supported languages. Certain printer features are available only from the PCL 6 driver. See the printer software help for availability of features. Continued on next page.

  • Page 56

    Macintosh computer Within the computer installation program, select Typical Install to install the PCL 5e, PCL 6, and PS drivers and HP FontSmart. Select Custom Install to install only the software you prefer, or if you are a network administrator.

  • Page 57

    Chapter 1 Printer Basics Additional Drivers You can obtain the following printer drivers by downloading them from the Internet, or by requesting them from an HP-authorized service or support provider. (See the OS/2 PCL/PCL 6 printer driver* OS/2 PS printer driver* WordPerfect 5.1 printer driver...

  • Page 58: Software For Windows

    Note Network Administrators: If the printer is attached to a network through an HP JetDirect EIO card, before you can print, the printer must be configured for that network using HP JetAdmin or similar network software. (See the getting started guide.)

  • Page 59: Installing Windows Printing Software (cd)

    Chapter 1 Printer Basics Installing Windows Printing Software (CD) For Windows 95 and Windows NT 4.0 1. Close all running applications. 2. Insert the compact disc into the CD-ROM drive. (Depending on the computer configuration, the installation program may automatically start.) 3.

  • Page 60

    Chapter 1 Printer Basics For Windows 3.1x Note Windows 3.1x includes only PostScript Level 2 Emulation (or Level 1 Emulation for Windows 3.1x) and FontSmart. 1. Close all running applications. 2. Insert the compact disc into the CD-ROM drive. 3. In the Windows Program Manager screen, click the File menu.

  • Page 61: Installing Network Software

    1. Select a Custom install to install the printing system software. Be sure to install the HP JetAdmin software. 2. Use HP JetAdmin to configure the HP JetDirect print server and the printer for your network. You also can use HP Web JetAdmin to configure your printer with your web browser.

  • Page 62: Installing Macintosh Printing Software

    6. If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the printer is located. If this is unknown, ask your network administrator. 7. Double-click the desired printer. An icon should appear.

  • Page 63

    Options. (The actual steps can vary; this is the most common method.) Note Settings in the printer driver and software application override control panel settings. (Software application settings override printer driver settings.) Printer Software Change Default Settings (across all applications) Click the Start button, point to Settings, and then click Printers.

  • Page 64

    Choose the Right Printer Driver for Your Needs Choose a printer driver based on the way you use the printer. Use the PCL 6 driver to take full advantage of the printer’s features. Unless backward compatibility with previous PCL drivers or older printers is necessary, the PCL 6 driver is recommended.

  • Page 65

    Printer Basics Printer Driver Help Each printer driver has help screens that can be activated either from the Help button, the F1 key, or a question mark symbol in the upper right corner in the printer driver (depending on the Windows operating system used). These help screens give detailed information about the specific driver.

  • Page 66

    A list of all available features is as follows: printer status “How Do I...” help utilities job status If you choose not to use HP ToolBox, it can be disabled. See the printer software help. Printer Software...

  • Page 67

    Printer Basics HP FontSmart Access HP FontSmart from the HP LaserJet folder or through HP ToolBox. HP FontSmart is a font management utility (for Windows only) which does the following: installs, uninstalls, and deletes fonts manages fonts inside a single window by allowing you to drag-and-drop...

  • Page 68

    HP JetSend capabilities can be integrated into the Microsoft Windows environment. For example, using devices enabled with HP JetSend, you can capture a document with a scanner (or create a document using computer software) for distribution via the Internet to several users. Users can receive the document in their computer’s InBox or print directly to their printer.

  • Page 69: Software For Macintosh Computers

    Apple.) HP LaserJet Utility HP LaserJet Utility allows control of features that are not available in the driver. The illustrated screens make selecting printer features from the Macintosh computer easier than ever. Use the HP LaserJet Utility to do the following: Customize the printer’s control panel messages.

  • Page 70

    Chapter 1 Printer Basics Fonts 80 screen fonts are installed that correspond with the 80 PS fonts resident in the printer. Printer Software...

  • Page 71: Software For Networks

    HP-UX* IBM OS/2* Sun Solaris* *HP Web JetAdmin is not included on the compact disc with the printer, but is available from the Internet. If you do not have access to the Internet, see the HP Support pages at the front of this user’s guide to obtain this software.

  • Page 72

    Printer Basics HP JetAdmin HP JetAdmin is primarily for users who cannot use Web JetAdmin due to the lack of browser access or because none of the supported server platforms exist on their network. HP JetAdmin should be installed only on the network administrator’s computer.

  • Page 73

    Network Administrators: If the printer is attached to a network, before you can print, the printer must be configured for that network using HP JetAdmin or similar network software. (See the getting started guide.) Printer Software pages at the front of this user guide to obtain this...

  • Page 74

    Printer Basics HP LaserJet Resource Manager The HP LaserJet Resource Manager should be installed only on the network administrator’s computer. The HP LaserJet Resource Manager allows you to control hard disk and flash memory features not found in the drivers.

  • Page 75: Printing Tasks

    Chapter 2 Printing Tasks Printing Tasks Overview This chapter presents basic printing tasks, such as: Selecting the Input Tray Selecting the Output Bin Using the Stapler Printing Both Sides of Paper (Optional Duplex Printing Accessory) Printing Envelopes Printing Special Paper Overview...

  • Page 76: Selecting The Input Tray, Loading Tray 1

    Left Output Bin, and do not print them on both sides. When printing multiple transparencies, promptly remove each transparency as soon as it emerges from the printer (so the sheets do not stick together). 1 Open Tray 1. 2 Pull out the tray extension, if needed for the paper size you are printing.

  • Page 77

    Note For single-sided printing, place paper into the tray with side-to-be-printed up. The top of the letterhead should be toward the printer. For two-sided printing, place paper with the front side down. The top of the letterhead should be toward the printer. For prepunched paper, always load with the holes toward the printer.

  • Page 78

    5 Paper loading differs by size: a. Load Letter and ISO A4 with the longer edge of the page leading into the printer. b. Load envelopes, Executive, Legal, 11 x 17, ISO A3, JIS B5, or JIS B4 with the short edge of the page leading into the printer.

  • Page 79

    Chapter 2 Printing Tasks 6 Slide the paper into the printer until paper fits squarely and firmly between the paper width guides, without bending. Note Paper heavier than 28 lb (105 g/m²) should be printed from Tray 1 to the Left Output Bin to avoid curl.

  • Page 80: Trays 4 And

    Chapter 2 Printing Tasks Loading Trays 2, 3, and the Optional 2 x 500-sheet Input Tray (Trays 4 and 5) 1 Open the tray until it stops. 2 Turn the paper guide lock to the unlocked position. 3 Slide the paper guide to the mark that indicates the size of paper you are loading.

  • Page 81

    Chapter 2 Printing Tasks 4 Turn the paper guide lock to the locked position. 5 Adjust the left paper guide by pushing in, then lifting up and out. 6 Position the guide over the appropriate lines marked in the tray. Press the guide into the rear slot and then lower down into the front slot.

  • Page 82

    Chapter 2 Printing Tasks 7 Insert up to 500 sheets of paper into the tray. Do not fill the input tray above the paper fill marks on the guides. Note For single-sided and double-sided printing, place paper into the tray with the side-to-be- printed down.

  • Page 83

    Chapter 2 Printing Tasks 8 Ensure that the paper size tab is set correctly. Slide the tray back into the printer. 9 If you wish to select your paper by type rather than tray (source), see page 134. Adjust the paper stop guide on the Standard Output Bin for paper sizes larger than Letter or A4.

  • Page 84: Loading The Optional 2000-sheet Input Tray (tray 4)

    Loading the Optional 2000-sheet Input Tray (Tray 4) An optional 2000-sheet Input Tray (Tray 4) is available for the printer.The tray fits under the printer, and acts as a base. For paper specifications, see page 254. Continued on next page.

  • Page 85

    Chapter 2 Printing Tasks 1 Slide Tray 4 open until it stops. 2 Pull the front guide out by the blue pin. Place the guide into the slots in the top and bottom of the input tray that correspond to the paper size you are loading and push in the pin.

  • Page 86

    6 Load 11 x 17, Legal, A3, or JIS B4 paper with top of the page toward the right of the printer. For two sided printing, load front side up (B). Selecting the Input Tray...

  • Page 87

    Chapter 2 Printing Tasks 7 Press down on all four corners of the paper stack to ensure the paper rests flat in the tray, without bending. 8 Close Tray 4. 9 Ensure that the paper size tab is set correctly. Note Printing by Type and Size of Paper to set the type of paper you loaded in the...

  • Page 88: Selecting The Output Bin

    Chapter 2 Printing Tasks Selecting the Output Bin The printer has several output locations: the Standard Output Bin, the Left Output Bin, and the optional Mailboxes (the 7-bin Tabletop Mailbox, the Multibin Mailbox (8 bins), and the 5-bin Mailbox with Stapler).

  • Page 89

    Chapter 2 Printing Tasks Mailbox Bins Note For best results, use the Left Output Bin to print envelopes, labels, or transparencies. Selecting the Output Bin Left Output Bin Standard Output Bin (5-bin Mailbox with Stapler shown)

  • Page 90: Printing To The Standard Output Bin

    Printing Tasks Printing to the Standard Output Bin The Standard Output Bin, located at the top of the printer, holds up to 500 sheets of paper in the correct order as they exit the printer. A sensor causes the printer to stop when the paper bin is full. Printing continues when you empty or reduce the amount of paper in the bin.

  • Page 91

    The paper stop, illustrated below, is located near the Standard Output Bin. It can be adjusted to help paper lay flat as it exits the printer. The paper stop does not have to be raised for Letter or A4 size paper. Note that the printer jams if the paper stop is set to a smaller size of paper than is being printed.

  • Page 92: Printing To The Left Output Bin

    The Left Output Bin, located on the upper left side of the printer, holds up to 125 sheets of paper face up as they exit the printer. This bin is mainly used for special paper types, such as labels, envelopes, or transparencies, that cannot tolerate the curved paper path of the Standard Output Bin.

  • Page 93: Printing To A Mailbox

    Multibin Mailbox (8 bins, each bin holds up to 250 sheets of paper) 5-bin Mailbox with Stapler (each bin holds up to 250 sheets of paper) These mailboxes attach to the left side of the printer. They can work in one of the following modes:...

  • Page 94

    How to Configure the Operating Modes The network or printer administrator chooses the mode of operation through an HP network configuration utility, such as HP JetAdmin or HP LaserJet Utility. You will need to set up your printer driver to reflect the mode chosen by the administrator.

  • Page 95

    Chapter 2 Printing Tasks Mailbox Mode In Mailbox Mode, if the Control Panel says: 5-bin Mailbox with OPTIONAL BIN 1 Stapler OPTIONAL BIN 2 through 6 OPTIONAL BIN 7 7-bin Tabletop Mailbox OPTIONAL BIN 1 OPTIONAL BIN 2 through 8 Multibin Mailbox OPTIONAL BIN 1 (8 bins)

  • Page 96

    (8 bins) OPTIONAL BIN 2 Note The Mailboxes handle all of the printer’s supported paper sizes (page 256). Envelopes, labels, and transparencies should only be sent to the Left Output Bin. The stapler is located on the left side of the 5-bin Mailbox with Stapler. The stapler can staple jobs of 2 to 20 sheets on 20 lb.

  • Page 97

    You can select mailboxes through your software application, printer driver, or from the printer control panel. Otherwise, follow the instructions below for setting the overall default printer output bin selection. Where and how you make selections depends on your software application or associated printer driver.

  • Page 98: Using The Stapler, Loading Staple Cartridges

    Chapter 2 Printing Tasks Using the Stapler Loading Staple Cartridges 1 Turn off the printer and remove the Left Output Bin. 2 Open the stapler unit cover. 3 Squeeze the stapler cartridge tabs together and pull the empty staple cartridge out.

  • Page 99

    4 Remove the plastic shipping clip from the new staple cartridge. Insert the new staple cartridge so that it snaps into place. 5 Close the stapler unit cover, replace the Left Output Bin, and turn the printer on. Using the Stapler...

  • Page 100: Stapling Documents

    If your job is only one page, or if it is greater than 20 pages, the printer will print your job to the bin, but it will not be stapled. The stapler bin can hold up to 350 stapled sheets. To have your job stapled, send it to OPTIONAL BIN x.

  • Page 101

    Chapter 2 Printing Tasks Selecting the Stapler from the Control Panel If your software does not support stapling, set it using the directions below. 1. Press repeatedly until PAPER HANDLING appears. ENUS 2. Press repeatedly until PAPER DEST= STANDARD OUT BIN * appears. TEMS 3.

  • Page 102

    Printing Tasks Printing Both Sides of Paper (Optional Duplex Printing Accessory) The printer can automatically print on both sides of paper with an optional duplex printing accessory (duplexer). This is called duplexing. Note See the documentation included with the duplexer for complete installation and setup instructions.

  • Page 103

    To print on both sides of paper, make the selection from the software or printer driver. (See the printer software help.) If the printer driver does not have this option, change the Duplex setting from the Paper Handling Menu in the printer’s control panel to DUPLEX=ON.

  • Page 104

    Load letter and A4 paper with the side-to-be-printed facing up, and the top, short edge toward the back. Load other sizes of paper with the side-to-be-printed facing up, and the top, short edge toward the printer. Continued on next page. Printing Both Sides of Paper (Optional Duplex Printing Accessory)

  • Page 105

    Chapter 2 Printing Tasks All other trays Load letter and A4 paper with the side-to-be-printed facing down, and the top, short edge toward the back. Load other sizes with the side-to-be-printed facing down, and the top, short edge toward the right of the tray. Printing Both Sides of Paper (Optional Duplex Printing Accessory)

  • Page 106

    Layout Options for Printing Both Sides of Paper The four print orientation options are shown below. These options can be selected from the printer driver or from the printer’s control panel (set BINDING from the Paper Handling Menu and ORIENTATION from the Printing Menu).

  • Page 107: Printing Envelopes

    Printing Envelopes Feeding Envelopes Automatically (Optional Envelope Feeder) With the optional envelope feeder, the printer will automatically feed up to 100 envelopes. (For supported envelope sizes, see page 256.) To print envelopes without an envelope feeder, see page 111. Note See the documentation included with the envelope feeder for complete installation and setup instructions.

  • Page 108

    Chapter 2 Printing Tasks Printing Envelopes Envelope weight Guides Tray extension...

  • Page 109: Inserting The Envelope Feeder

    2 Locate the pins on the envelope feeder and the corresponding holes on the printer. 3 Align the envelope feeder with the corresponding printer rails. 4 Slide the envelope feeder into the printer until it locks into place. Printing Envelopes...

  • Page 110: Feeder

    (B). Note Select the envelope size from the software application (if the setting is available), the printer driver, and the Paper Handling Menu in the printer’s control panel (page 283). To print by type and size of paper, see page 134.

  • Page 111: Printing Envelopes From Tray 1

    Chapter 2 Printing Tasks Printing Envelopes from Tray 1 With the optional envelope feeder, the printer will automatically feed up to 100 envelopes. To order an envelope feeder, see page 36. To print with the envelope feeder, see page 107.

  • Page 112

    Paper heavier than 28 lb (105 g/m²) should be printed from Tray 1 to the Left Output Bin to avoid curl. If Tray 1 is in CASSETTE mode, the printer Attention light will flash. Press change the size to match the paper size in Tray 1...

  • Page 113

    3 If your software does not automatically format an envelope, specify Landscape for page orientation in your application. CAUTION To avoid a printer jam, do not remove or insert an envelope once you begin printing. For best print quality, use the following table to set margins for a return and mailing address.

  • Page 114: Printing Special Paper, Printing Letterhead Or Preprinted Paper

    Paper orientation can differ when you print with an optional duplexer (page 104). Printing in portrait or landscape mode is usually selected from the software application or printer driver. If the option is not available, change the Orientation setting from the Printing Menu in the printer’s control panel (page 290).

  • Page 115: Printing Labels

    Chapter 2 Printing Tasks Printing Labels Use only labels recommended for use in laser printers. Make sure that labels meet the specifications for the input tray you use (page 265). Print a stack of 50 labels from Tray 1. Load labels with the side-to-be-printed facing up, and the top, short edge toward the back, if they are letter or A4 size.

  • Page 116

    Do not use labels that have the backing sheet exposed. (Labels must cover the entire backing sheet with no exposed spaces.) Do not feed a sheet of labels through the printer more than once. The adhesive backing is designed for only one pass through the printer.

  • Page 117: Printing Transparencies

    Chapter 2 Printing Tasks Printing Transparencies Overhead transparencies used in HP LaserJet printers must be able to withstand the 392°F (200°C) temperature encountered in the printer’s fusing process. Use only transparencies recommended for use in laser printers. Because transparencies tend to stick to each other, remove each transparency from the output bin before printing the next one.

  • Page 118: Custom-size Paper In Tray 1

    Tray 1. For paper specifications, see page 256. Printing on the Smallest- Sized Paper If you are using the printer driver to set the paper size, under the Custom button, select the paper tab and set the paper size. Some software applications require you to calculate margins in order to print on custom-size paper.

  • Page 119

    Chapter 2 Printing Tasks 2 Calculate margins to identify the area to be printed. Illustration 2 and the steps below show how to calculate a margin for 3.67 by 7.5 in. (93 by 191 mm) paper. a. Take the maximum paper width size 11.7 in.

  • Page 120

    Printing Tasks 3 Print custom-size paper from Tray 1. See “Loading Tray 1” 4 The edge of the paper feeding into the printer must be at least 3.67 in. (93 mm) wide to allow rollers inside the printer to grab the paper.

  • Page 121: Printing Cards, Custom-size And Heavy Paper

    Custom-size paper can be printed from Tray 1. For paper specifications, see Paper Specifications Note The printer’s control panel can be set for one custom size at a time. Do not load more than one size of custom paper into the printer. Printing Special Paper...

  • Page 122

    Set page margins at least .17 inch (4.23 mm) away from the edges. Setting Custom Paper Sizes When custom paper is loaded, size settings need to be selected from the software application (the preferred method), the printer driver, or from the printer’s control panel. Note Settings in the printer driver and software application override control panel settings.

  • Page 123

    Y can be from 7.5 to 17.7 in (from 191 to 450 mm) for Tray 1. 4. If custom paper is loaded into Tray 1 and TRAY 1 MODE=CASSETTE, then set TRAY 1 SIZE=CUSTOM from the Paper Handling Menu in the printer’s control panel. See “Customizing Tray 1 Operation”...

  • Page 124: Advanced Printing Tasks

    This chapter introduces some advanced printing tasks to help you take full advantage of the printer’s features. These tasks are “advanced” because they require you to change settings from a software application, the printer driver, or the printer’s control panel.

  • Page 125: Using Features In The Printer Driver

    To access Windows printer drivers, see page Note HP PCL 5e, PCL 6, PS, and Macintosh drivers are slightly different. Check the drivers for available options. The PCL 6 driver takes full advantage of the printer’s features.

  • Page 126

    Advanced Printing Tasks RIP ONCE RIP ONCE allows the print job to be processed one time at the printer. The formatted print job can then be printed multiple times without pausing to process the print job again. This feature is normally active. To disable this feature you must turn off collation at the printer driver or in the control panel menu.

  • Page 127

    Chapter 3 Advanced Printing Tasks Printing with a Watermark A watermark is a notice, such as “Top Secret,” printed in the background of each page in a document. Check the driver for available options. Using Features in the Printer Driver...

  • Page 128: Different First

    Place the paper with the side-to-be- printed up, the top of the page facing the rear of the printer, and the long edge leading into the printer. Note Where and how you make selections depends on your software application or associated printer driver.

  • Page 129

    Chapter 3 Advanced Printing Tasks 2 Load the paper for the remaining pages of the document into another tray. You may select the first and remaining pages by type of paper. For more information, see Type and Size of Paper” Different First Page “Printing by on page 134.

  • Page 130: Printing Multiple Pages On One Sheet Of Paper

    To print more than one page on a sheet of paper, look for a Layout or Pages Per Sheet option in the printer driver. (This is sometimes called 2-up, 4-up, or n-up printing.) Different First Page...

  • Page 131: Customizing Tray 1 Operation, Tray 1 Mode=first

    Customize Tray 1 to fit your printing needs. The printer can be set to print from Tray 1 as long as it is loaded, or to print only from Tray 1 if the type of paper loaded is specifically requested. Set TRAY 1 MODE=FIRST or TRAY 1 MODE=CASSETTE from the Paper Handling Menu in the printer’s control panel.

  • Page 132: Tray 1 Mode=cassette

    TRAY 1 MODE=CASSETTE means the printer treats Tray 1 like the internal trays. Instead of looking for paper in Tray 1 first, the printer pulls paper either starting from the bottom tray upward (from the tray with the highest capacity to the tray with the least capacity), or the tray that matches type or size settings selected from the software.

  • Page 133: Manually Feeding Paper From Tray 1

    When Manual Feed is selected, if TRAY 1 MODE=FIRST the printer automatically prints (if paper is in the tray). If TRAY 1 MODE=CASSETTE the printer prompts to load Tray 1 whether or not Tray 1 is loaded. This enables you to load different paper if necessary. Press Customizing Tray 1 Operation to print from Tray 1.

  • Page 134: Printing By Type And Size Of Paper

    Chapter 3 Advanced Printing Tasks Printing by Type and Size of Paper You can configure the printer to select paper by type (such as plain or letterhead) and size (such as letter or A4), as opposed to source (a paper tray).

  • Page 135

    4. From the software or printer driver, select the desired type and size of paper. Note The type and size settings can also be configured from HP JetAdmin for networked printers. See the printer software help. To print by type and size, it might be necessary to unload or close Tray 1, or set TRAY 1 MODE=CASSETTE from the Paper Handling Menu in the printer’s...

  • Page 136: Printer Maintenance

    To ensure optimum print quality, the printer will prompt you perform printer maintenance every 350,000 pages. When the PERFORM PRINTER MAINTENANCE message appears on the control panel, you will need to purchase a Printer Maintenance Kit and install the new parts. Then remove the message by turning the service message off in the configuration menu.

  • Page 137: Managing The Toner Cartridge, Hp Policy On Non-hp Toner Cartridges, Toner Cartridge Storage

    Because they are not HP products, HP cannot influence their design or control their quality. To install a new HP toner cartridge and recycle the used cartridge, follow the instructions included in the toner cartridge box.

  • Page 138: Toner Cartridge Life Expectancy

    The life of the toner cartridge depends on the amount of toner that print jobs require. When printing text at 5% coverage, an HP toner cartridge lasts an average of 15,000 pages. (A typical business letter is about 5% coverage.) This assumes that print density is set to 3 and EconoMode is off.

  • Page 139: Continue Printing When Toner Is Low

    If the TONER LOW message displays, but the printer continues printing, TONER LOW is set to CONTINUE (the default setting). If the printer stops printing when low toner is detected, TONER LOW is set to STOP. To resume printing, press The printer will continue to display TONER LOW until you replace the toner cartridge.

  • Page 140

    Chapter 4 Printer Maintenance Redistributing the Toner (continued) 1 Open the top cover. 2 Remove the toner cartridge from the printer. WARNING! Avoid reaching too far into the printer. The adjacent fusing area might be hot! 3 Rotate the toner cartridge and gently shake it from side to side to redistribute the toner.

  • Page 141: Cleaning The Printer

    Every time you change the toner cartridge. Whenever print quality problems occur. Clean the outside of the printer with a lightly water-dampened cloth. Clean the inside with only a dry, lint-free cloth. Observe all warnings and cautions with the cleaning tasks on the following page.

  • Page 142

    WARNING! Avoid touching the adjacent fusing area in the left door. It may be HOT. 2 Open the top cover of the printer and remove the toner cartridge. CAUTION Do not touch the transfer roller (A). Skin oils on the roller can reduce print quality.

  • Page 143

    You might need to print a cleaning page more than once. When toner has been cleaned from inside the printer, shiny black spots will appear on the page’s black strip. If white spots appear on the black strip, print a cleaning page again.

  • Page 144: Problem Solving

    This chapter will help you to solve printer problems. Clearing Paper Occasionally, paper can jam during printing. This section will help Jams you to locate paper jams, properly clear them from the printer, and (see page 146) solve repeated paper jams. Understanding Many different messages can appear on the printer’s control panel...

  • Page 145

    Chapter 5 Problem Solving Correcting Output The printer should produce print jobs of the highest quality. If print Quality Problems jobs do not look sharp and clear, defects such as lines, specks, or (see page 186) smears appear on the page, or paper is wrinkled or curled, use this section to troubleshoot and solve the output quality problem.

  • Page 146: Clearing Paper Jams

    When clearing paper jams, be very careful not to tear the paper. If a small piece of paper is left in the printer, it could cause additional jams. If paper jams are a recurring problem, see page 166.

  • Page 147

    Multibin Mailbox Tray 2 and Tray 3 Left door Note Loose toner might remain in the printer after a paper jam, but the toner should clear after a few sheets are printed. Clearing Paper Jams Front door Top cover area...

  • Page 148: Clearing Jams From The Input Tray Areas

    Chapter 5 Problem Solving Clearing Jams from the Input Tray Areas Clearing Tray 1 1. Open Tray 1 by pulling down. 2. Check for paper in the Tray 1 area. 3. Remove any paper from this area by pulling it in the direction shown by the arrow in the graphic below.

  • Page 149

    2. Check for paper in this area. 3. Open the jam access cover using the green lever. 4. Remove any paper from this area by pulling it out of the printer. 5. Be sure to remove all pieces of torn paper.

  • Page 150

    Problem Solving Clearing Trays 2 and 3 1. Open the tray. 2. Remove jammed or damaged paper from this area by pulling it out of the printer. 3. Be sure to remove all pieces of torn paper. 4. Close the tray.

  • Page 151

    Clearing the Optional 2 x 500-sheet Input Trays (4 and 5) 1. Open the tray. 2. Remove damaged or jammed paper from area (A) by pulling it out of the printer. 3. Be sure to remove all pieces of torn paper. 4. Close the tray.

  • Page 152

    Chapter 5 Problem Solving Clearing Paper Jams...

  • Page 153

    Clearing the Optional 2000-sheet Input Tray (Tray 4) 1. Open Tray 4. 2. Remove damaged or jammed paper from area (A) by pulling it out of the printer. 3. Be sure to remove all pieces of torn paper. 4. Close the tray.

  • Page 154

    Chapter 5 Problem Solving Clearing Paper Jams...

  • Page 155

    Avoid touching the adjacent fusing area. It may be HOT. 3. Remove envelopes in this area by pulling them straight up and out of the printer. 4. Be sure to remove any pieces of torn paper. Lift both of the green user tabs and remove any envelopes that may be hidden.

  • Page 156

    Chapter 5 Problem Solving Clearing Paper Jams...

  • Page 157: Clearing Jams From The Optional Duplex Printing Accessory

    1. Open the front door. 2. Check for paper in this area. 3. Remove any paper from area (A) by pulling it out of the printer. Be careful not to tear the paper. 4. If you cannot remove all the paper through the front door, open the left door and carefully pull out any paper from area (B).

  • Page 158

    Chapter 5 Problem Solving Clearing Paper Jams...

  • Page 159: Clearing Jams From The Top Cover Area

    3. Lift Handle 2 and then lift Plate 3 to remove any paper that may be hidden. 4. Remove any paper in this area by pulling it straight up and out of the printer. 5. Be sure to remove all pieces of torn paper.

  • Page 160: Clearing Jams From The Output Areas

    Clearing the Standard Output Bin If the paper jam extends into the output area, as shown in the graphic below, slowly and carefully pull the paper straight out of the printer so that it does not tear. Clearing Paper Jams...

  • Page 161

    WARNING! Avoid touching the adjacent fusing area. It may be HOT. 2. Remove any jammed or damaged paper from this area by pulling it out of the printer (A). 3. Press down on the green tabs (B) and carefully check for paper. Be sure to remove all pieces of torn paper.

  • Page 162

    1. Turn off the printer. 2. Remove the Left Output Bin. 3. Remove paper from area (A) by carefully pulling it out, away from the printer. 4. Pull the mailbox away from the printer and remove any paper in area (B). Be sure to remove any torn pieces of paper.

  • Page 163

    Chapter 5 Problem Solving Clearing Paper Jams...

  • Page 164: Clearing Jams From The Stapler

    Chapter 5 Problem Solving Clearing Jams from the Stapler 1 Remove the Left Output Bin. 2 Open the stapler unit cover. 3 Press the colored tab with your forefinger and pull the colored circular tab with your other forefinger to open the stapler. 4 Remove loose or damaged staples from the stapler head.

  • Page 165

    Chapter 5 Problem Solving 5 Close the stapler unit cover and replace the Left Output Bin. 6 Clear all paper paths that may have jammed as a result of the jammed staples. Note After clearing a stapler jam, up to 12 documents may not be stapled when printing resumes because the stapler must reload.

  • Page 166: Solving Repeated Paper Jams

    For recommended paper and other paper for your printer, see page 254. recommended specifications, problems may occur.) a jam. Pull Tray 3 out of the printer completely and remove any paper from under the tray. Insert Tray 3 back into the printer.

  • Page 167

    8. Check that the correct paper size is installed (page 254). 9. Check that all damaged or jammed paper is removed by pulling it Note If jams continue, contact your authorized HP service provider. Clearing Paper Jams 141. out of the printer.

  • Page 168: Understanding Printer Messages

    If a message persists after performing all of the recommended actions, contact an HP-authorized service or support provider. (See the pages at the front of this user guide.) Note Not all messages are described in this user guide (many are self- explanatory).

  • Page 169

    The engine is rolling its rollers to check for possible paper jams. CHECKING PAPER PATH A print job requested a printer language that does not exist in the CHOSEN LANGUAGE printer. The job will not print and will be cleared from memory.

  • Page 170

    Delete files from the EIO disk and then try again. Download or DISK FILE delete files from HP JetAdmin, and download or delete fonts from SYSTEM IS FULL HP FontSmart. (See the software help for more information.) The EIO disk is protected, and no new files can be written to it.

  • Page 171

    If the EIO card is unable to communicate with the network, this message remains for five minutes and then disappears. In this case the printer is not communicating with the network (even though the message is no longer present). The problem may be a bad EIO card, a bad cable or connection on the network, or a network problem.

  • Page 172

    Delete files from the flash DIMM. Download or delete files from FLASH FILE HP JetAdmin, and download or delete fonts from HP FontSmart. SYSTEM IS FULL (See the software help for more information.) The flash DIMM is protected, and no new files can be written to it.

  • Page 173

    Resource Saving (although default settings are usually best) or add more memory to the printer (page 310). The printer did not have enough free memory to print the entire job. MEMORY SHORTAGE The remainder of the job will not print and will be cleared from JOB CLEARED memory.

  • Page 174

    Chapter 5 Problem Solving Printer Messages (continued) Message Explanation or Recommended Action The printer had to compress the job in order to fit it in available MEMORY SHORTAGE memory. Some data loss might have occurred. PAGE SIMPLIFIED Press You might want to add more memory to the printer (page 310).

  • Page 175

    (Delete files using SYSTEM IS FULL HP JetAdmin, HP FontSmart, or another software utility. See the software help for more information.) If the message persists, increase the size of the RAM disk. Change the RAM disk size from the Configuration Menu in the printer’s...

  • Page 176

    [TYPE] [SIZE] Ensure that the trays are correctly adjusted for size.The tray type settings (and size for Tray 1) must be set from the printer’s control panel (page 134). If you are trying to print A4 or letter size paper, and this message appears, make sure the default paper size is set correctly from the Printing Menu in the printer’s control panel.

  • Page 177

    Open and close the top cover to clear the message. [LOCATION] If the message persists after all jams have been cleared, a sensor might be stuck or broken. Contact an HP-authorized service or support provider. (See the guide.) Understanding Printer Messages to scroll through the available types and sizes.

  • Page 178

    Chapter 5 Problem Solving Printer Messages (continued) Message Explanation or Recommended Action The printer received more data than can fit in its available memory. 20 INSUFFICIENT You might have tried to transfer too many macros, soft fonts, or MEMORY alternates with complex graphics.

  • Page 179

    CONTINUE This error can occur if the driver you are using is not IEEE-1284 compliant. For best results, use an HP driver that came with the printer (page 55). Press If this message persists, contact an HP-authorized service or support provider.

  • Page 180

    An internal error has occurred. Turn the printer off, and then turn the 50.x FUSER ERROR printer on. The message might clear, and then reappear when the next print job is sent. If this message persists, contact an HP-authorized service or support provider. (See the user guide.) Understanding Printer Messages to clear the job from the printer’s memory.)

  • Page 181

    A temporary printing error occurred. 51.x or 52.x Press PRINTER ERROR reprinted. If this message persists, contact an HP-authorized service or support provider. (See the guide.) Understanding Printer Messages . The page containing the error will automatically be HP Support...

  • Page 182

    = Error number You might need to replace the specified DIMM. Turn the printer off, and then replace the DIMM that caused the error. If this message persists, contact an HP-authorized service or support provider. (See the guide.) Understanding Printer Messages...

  • Page 183

    A temporary printing error occurred. 55.xx PRINTER Press ERROR alternates with reprinted. If this message persists, contact an HP-authorized service or PRESS GO TO support provider. (See the CONTINUE guide.) There is a problem with the printer’s memory. The 62.x...

  • Page 184

    An error occurred in an external paper handling device. 66.xy.zz INPUT Turn the printer off, and then turn the printer on. DEVICE FAILURE alternates with If this message persists, contact an HP-authorized service or support provider. (See the CHECK CABLES guide.) AND CYCLE POWER An error occurred in the printer’s nonvolatile memory (NVRAM) and...

  • Page 185

    If the message persists with different software applications and print jobs, record the numbers that appear (xxxx) and contact an HP- authorized service or support provider. (See the the front of this user guide.)

  • Page 186: Correcting Output Quality Problems

    Note The examples below depict letter-size paper that has passed through the printer long-edge first. (If the paper has passed through the printer short- edge first, lines and repeating defects will run vertically rather than horizontally.) Continued on next page.

  • Page 187

    Chapter 5 Problem Solving Light Print or Toner Specks Fade (front or back) Gray Background Misformed Characters Correcting Output Quality Problems Dropouts Toner Loose Smear Toner Page Skew Curl or Wave Lines Repeating Defects Wrinkles or Creases...

  • Page 188: Troubleshooting Checklist

    Computer, Network, or I/O Port Problems Print Speed is Too Slow Printing is Incomplete or Incorrect Printer Ignores Font, Format, or Tray/Bin Selection Problems with Tray 1 Problems with Trays 2, 3, and the Optional 2 x 500-sheet Input Tray (Trays 4...

  • Page 189: Determining Printer Problems

    Display is blank and Press all the keys to see if one is stuck; contact your HP internal fans are not service representative if this does not work.

  • Page 190

    Paper tray is out of paper. Load paper, starting on page 76. A printer cover is open. Firmly close the printer top cover and all doors (left, front, and right). Paper is jammed in the Check for paper jams, starting on page 146.

  • Page 191: Software, Computer, And Printer Interface Problems

    Print Job Does Not Print Check to see if... Solution Printer is off or not Make sure the printer is on and that all power cables are firmly connected to an active plugged into both the printer components and an active power power source.

  • Page 192

    Ensure that you are using the correct printer driver. Complex print job may still be processing. Ensure the printer is online. Make sure control panel reads processing job. Open the Top Cover. Pull out the toner cartridge and check for paper.

  • Page 193

    Ensure that you are using the correct printer driver. Complex print job may still be processing. Ensure the printer is online. Make sure control panel reads processing job. Open the Top Cover. Pull out the toner cartridge and check for paper.

  • Page 194

    Blank pages print. Determining Printer Problems Printer speed is highly dependent on how your software application is set up, which printer driver you are using, and how much traffic is on the network. See the getting started guide for configuration information.

  • Page 195

    HP cable part number. Set the PERSONALITY item in the Configuration Menu to AUTO (page 295). The printer may have been set to PCL and a PS job was sent to the printer, or vice versa. Data sent to the printer may be corrupt. Try sending another file to see if it prints.

  • Page 196

    Check the time-out setting in your network application. You might need to increase it. If you are trying to copy a file to the printer from the DOS prompt, use the copy command COPY [filename] LPTn /B printer port, such as LPT1(where n is the number).

  • Page 197

    Printer draws paper from the wrong tray. Determining Printer Problems The font is not present in the printer and must be downloaded from your software application, or the proper font DIMM must be installed. Check your software application to ensure the correct printer driver has been installed and configured.

  • Page 198

    Chapter 5 Problem Solving Printer Ignores Font, Format, or Tray/Bin Selection (continued) Control panel settings, Software commands override control panel settings. (See such as RESOLUTION or page ORIENTATION, do not work control panel settings.) or are ignored. Job went to a different The wrong size or type of paper was used for the job.

  • Page 199

    Make sure that Tray 1 has the correct paper size loaded. For more information on paper specifications, see page 254. Verify that the correct output bin is selected in the printer diver. For more information on changing printer driver settings, see the online help.

  • Page 200

    Load the requested paper size or press TRAY LOAD x [TYPE] [SIZE] paper size size already loaded. The printer has a job in the buffer and is message. waiting to print on the correct paper size. Set the paper type in the control panel (page 279).

  • Page 201

    Make sure the paper guides are adjusted properly, and not skewed (page 84). The power cord is not firmly plugged into both the printer and the power receptacle. Remove and reconnect the power cord. Check cables and connectors between the tray and the printer.

  • Page 202

    Turn the printer off and then back on. Ensure that the cable from the Tray 4 base is plugged into the printer. If not, turn the printer off and plug the cable into the printer, then turn the printer back on. See page configurations.

  • Page 203

    The job was not stapled. Jobs sent to the stapler might not be stapled for one or more of the following reasons: General repeated stapler jam problems. Determining Printer Problems The wrong size or type of paper was used for the job. More than 20 pages were sent to the stapler, exceeding its capacity.

  • Page 204

    Ensure that all bins are properly installed. If the printer still does not recognize the Mailbox with Stapler, contact you dealer or authorized HP service provider. Check the cable between the printer and the stapler. Make sure it is properly connected at both ends. See page cabling configurations.

  • Page 205

    Repeated paper jams in the multibin mailbox area might indicate that the printer and multibin mailbox are set up on an uneven floor. Remove the toner cartridges, and then move the printer to a level location. Reinstall the toner cartridges.

  • Page 206

    Repeated paper jams in the multibin mailbox area might indicate that the printer and multibin mailbox are set up on an uneven floor. Remove the toner cartridges, and then move the printer to a level location. Reinstall the toner cartridges.

  • Page 207

    The multibin mailbox will not power on. Determining Printer Problems Verify that the correct output bin is selected in the printer diver. For more information on changing printer driver settings, see the online help. The paper does not meet the specifications for the output bin. See page for more information on paper specifications.

  • Page 208

    Ensure that the cable from the 7-bin Mailbox is plugged into Tray 4. If not, turn the printer off and plug the cable into Tray 4, then turn the printer back on. See page Ensure that all bins are properly installed.

  • Page 209

    Ensure that the cable from the 7-bin Mailbox is plugged into Tray 4. If not, turn the printer off and plug the cable into Tray 4, then turn the printer back on. See page Verify that the cables are firmly attached to the printer.

  • Page 210: Cabling Configurations

    Chapter 5 Problem Solving Cabling Configurations Determining Printer Problems...

  • Page 211

    Printer does not Remove and re-install the unit. recognize the duplexer Be sure that the duplexer has been configured in the printer driver. Print a configuration page to check that the unit is present. Job did not duplex Check that the duplexer is installed.

  • Page 212

    Turn the printer off and verify that the hard disk is inserted recognize the hard disk. correctly and is securely fastened. Disk is not initialized. Use the Windows-based HP JetAdmin utility, the HP LaserJet Resource Manager, or the Macintosh-based HP LaserJet DISK x NOT Utility to initialize the disk.

  • Page 213

    Disk is write protected. Fonts and forms cannot be stored on the disk when the disk is write protected. Use the Windows-based HP JetAdmin utility DISK IS or the Macintosh-based HP LaserJet Utility to download the WRITE PROTECTED font. Attempted to use a...

  • Page 214

    (See page printing.) Determining Printer Problems The requested typeface is not available in the printer or is not present on the disk. Use a font download utility to download the desired font. Fonts downloaded to memory are lost when the printer is turned off.

  • Page 215

    (For example, C:\dir>>LPTn where n is the number of the computer port the printer is connected to, for example LPT1.) To output the page, you may have to send a form feed command from your computer.

  • Page 216

    (for example, LPT1). Printer port problem Check that your computer’s port is configured and working properly. One way to check this is to connect another printer to that port on your computer and print an application you know works.

  • Page 217

    If the printer resides on a network with multiple zones, make sure the correct zone is selected in the AppleTalk Zones box in the Chooser. Make sure the correct printer has been chosen in the Chooser by printing a configuration page (page 228).

  • Page 218

    If you are printing an .EPS file, try downloading the fonts contained in incorrect fonts. the .EPS file to the printer before printing. Use the HP LaserJet Utility (page 69). If the document is not printing with New York, Geneva, or Monaco fonts, go into the Page Setup dialog box, and select Options to deselect substituted fonts.

  • Page 219: Selecting An Alternate Ppd

    3. If you are on a network with multiple zones, select the zone in the AppleTalk Zones box where the printer is located. 4. Click the printer name you want to use in the Select a PostScript Printer box. (Double-clicking will immediately generate the next few steps.) 5.

  • Page 220

    Chooser. If you rename the printer after selecting it in the Chooser, you will have to go back into the Chooser and reselect it. Use the Set Printer Name feature in the HP LaserJet Utility to rename the printer.

  • Page 221: Communicating With An Optional Hp Jetdirect 600n Print Server

    Communicating with an Optional HP JetDirect 600N Print Server If the printer contains an optional HP JetDirect internal print server, and you cannot communicate with the printer over the network, verify operation of the print server. Check the JetDirect Configuration Page for the message I/O CARD READY.

  • Page 222

    This message also indicates that the card did not link to the network. Note The HP JetDirect 10/100Base-TX print server may require up to 10 seconds to establish a link to the network. If the print server failed to link, verify that all cables are correctly connected. If the print server still fails to link, follow the steps below to reconfigure the print server.

  • Page 223

    Chapter 5 Problem Solving 1. Remove the HP JetDirect 10/100TX print server. 2. Use jumpers P1, P2, and P3 to manually configure the print server for either 10 or 100 Mb per second link speed, and Full-duplex or Half-duplex operation according to the table below.

  • Page 224

    Jumper P1 Autonegotiation AUTO Enabled 100 Half-duplex <not Auto> 100 Full-duplex <not Auto> 10 Half-duplex <not Auto> 10 Full-duplex <not Auto> Continued on next page. Determining Printer Problems Jumper P2 Jumper P3 <not H> <not 100> <not 100> <not H>...

  • Page 225

    Chapter 5 Problem Solving Continued on next page. Determining Printer Problems...

  • Page 226

    100TX Full-duplex operation. 5. Turn the printer off and back on 6. Check the print server operation. If the print server fails to link, contact a local authorized HP dealer or service representative. Determining Printer Problems...

  • Page 227: Checking The Printer's Configuration

    Chapter 5 Problem Solving Checking the Printer’s Configuration From the printer’s control panel, you can print pages that give details about the printer and its current configuration. The following information pages are described here: Configuration Page Menu Map PCL or PS Font List For a complete list of the printer’s information pages, see the Information...

  • Page 228: Configuration

    (DIMMs), input and output paper handling devices, and printer languages. Note If an HP JetDirect print server card is installed (HP LaserJet 8000 N/ 8000 DN printers), a JetDirect configuration page will print out as well. To print a configuration page: 1.

  • Page 229

    Chapter 5 Problem Solving Configuration Page 1. Printer Information lists the serial number, HP JetSend IP addresses, page counts, and other information for the printer. 2. Event Log lists the number of entries in the log, the maximum number of entries viewable, and the last three entries.

  • Page 230

    Chapter 5 Problem Solving 4. Memory lists the printer memory, PCL Driver Work Space (DWS), and I/O buffering and resource saving information. 5. Security lists the status of the printer’s control panel lock, control panel password, and disk drive. 6. Paper Trays and Options lists the size settings for all trays and lists optional paper handling accessories that are installed.

  • Page 231: Menu Map

    ELECT You might want to store the menu map near the printer for reference. The content of the menu map varies, depending on the options currently installed in the printer. (Many of these values can be overridden from the printer driver or software application.)

  • Page 232: Pcl Or Ps Font List

    Chapter 5 Problem Solving PCL or PS Font List Use the font lists to see which fonts are currently installed in the printer. (The font lists also show which fonts are resident on an optional hard disk or flash DIMM.) To print a PCL or PS font list: 1.

  • Page 233

    Chapter 5 Problem Solving Font # is the number used to select fonts from the printer’s control panel (not the software application). Do not confuse the font # with the font ID, described below. The number indicates the DIMM slot where the font is stored.

  • Page 234: File Directory

    Directory appears in this column and its path is listed in the Directory/File Name column. 3. Directory/File Name lists the name of the file. Files in a subdirectory are listed right after the directory line. The files are not necessarily listed in alphabetic order. Checking the Printer’s Configuration...

  • Page 235: Event Log

    3. Error lists the internal error code for each error. 4. Page Count indicates the number of printed pages from the printer when the error occurred. 5. Description or Personality indicates whether the error occurred due to a problem within a printer personality or a printer jam.

  • Page 236: Service And Support

    Chapter 6 Service and Support Service and Support Overview Hewlett-Packard limited warranty statement Limited Warranty for Toner Cartridge Life HP Software License Terms Worldwide Sales and Service Offices Overview...

  • Page 237: Hewlett-packard Limited Warranty Statement

    3. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable time, to repair or replace any product to a condition as warranted, customer will be entitled to a refund of the purchase price upon prompt return of the product.

  • Page 238

    SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. 8. HP will be liable for damage to tangible property per incident up to the greater of $300,000 or the actual amount paid for the product that is the subject of the claim, and for damages for bodily injury or death, to the extent that all such damages are determined by a court of competent jurisdiction to have been directly caused by a defective HP product.

  • Page 239: Service During And After The Warranty Period

    If printer hardware fails during the warranty period, contact an HP- authorized service or support provider. (See the front of this user guide.) If printer hardware fails after the warranty period, and you have an HP Maintenance Agreement or HP SupportPack, request service as specified in the agreement.

  • Page 240: Limited Warranty For Toner Cartridge Life

    This warranty supersedes all previous warranties (7/19/96). HP toner cartridges are warranted to be free from defects in materials and workmanship until the HP toner is depleted. The warranty covers any defects or malfunctions in a new Hewlett-Packard toner cartridge.

  • Page 241

    Country Law province, or country to country. This limited warranty is the sole apply? warranty on the HP toner cartridge and supersedes any other warranty relating to this product. IN NO EVENT SHALL HEWLETT-PACKARD COMPANY BE LIABLE FOR ANY INCIDENTAL, CONSEQUENTIAL, SPECIAL, INDIRECT, PUNITIVE, OR EXEMPLARY DAMAGES OR LOST PROFITS FROM ANY BREACH OF THIS WARRANTY OR OTHERWISE.

  • Page 242: Hp Software License Terms

    HP. License Grant HP grants you a license to Use one copy of the Software. “Use” means storing, loading, installing, executing, or displaying the Software. You may not modify the Software or disable any licensing or control features of the Software. If the Software is licensed for “concurrent use”, you may not allow more than the...

  • Page 243

    No Disassembly or Decryption You may not disassemble or decompile the Software unless HP’s prior written consent is obtained. In some jurisdictions, HP’s consent may not be required for limited disassembly or decompilation. Upon request, you will provide HP with reasonably detailed information regarding any disassembly or decompilation.

  • Page 244

    Chapter 6 Service and Support Termination HP may terminate your license upon notice for failure to comply with any of these License Terms. Upon termination, you must immediately destroy the Software, together with all copies, adaptations, and merged portions in any form.

  • Page 245: Worldwide Sales And Service Offices

    Worldwide Sales and Service Offices Note Before calling an HP Sales and Service office, be sure to contact the appropriate Customer Support Center number listed in the “HP Support” section. Products should not be returned to these offices. Product return...

  • Page 246

    B-1200 Brussels Phone: (32) (2) 778-31-11 Fax: (32) (2) 763-06-13 Brazil Edisa Hewlett-Packard SA Alameda Rio Negro 750 06454-050 Alphaville - Barueri-SP Phone: (55) (11)- 7296-8000 Canada Hewlett-Packard (Canada) Ltd. 17500 Trans Canada Highway South Service Road Kirkland, Québec H9J 2X8 Phone:(1) (514) 697-4232 Fax:(1) (514) 697-6941 Hewlett-Packard (Canada) Ltd.

  • Page 247

    Czech Republic Hewlett-Packard s. r. o. Novodvorská 82 CZ-14200 Praha 4 Phone: (42) (2) 613-07111 Fax: (42) (2) 471-7611 Denmark Hewlett-Packard A/S Kongevejen 25 DK-3460 Birkerød Denmark Phone: (45) 3929 4099 Fax: (45) 4281-5810 Far East Region Hewlett-Packard Asia Pacific Ltd. 17-21/F Shell Tower, Times Square 1 Matheson Street, Causeway Bay Hong Kong...

  • Page 248

    Germany Hewlett-Packard GmbH Herrenberger Strasse 130 71034 Böblingen Phone: (49) (180) 532-6222 (49) (180) 525-8143 Fax: (49) (180) 531-6122 Greece Hewlett-Packard Hellas 62, Kifissias Avenue GR-15125 Maroussi Phone: (30) (1) 689-6411 Fax: (30) (1) 689-6508 Hungary Hewlett-Packard Magyarország Kft. Erzsébet királyné útja 1/c. H-1146 Budapest Phone: (36) (1) 343-0550 Fax: (36) (1) 122-3692...

  • Page 249

    Prolongación Reforma No. 700 Lomas de Santa Fe 01210 México, D.F. Phone: 01-800-22147 Outside Mexico City Phone: 01 800-90529 Middle East/Africa ISB HP Response Center Hewlett-Packard S.A. Rue de Veyrot 39 P.O. Box 364 CH-1217 Meyrin - Geneva Switzerland Phone: (41) (22) 780-4111...

  • Page 250: New Zealand

    NL-1180 AR Amstelveen Phone: (31) (020) 606-87-51 Fax: (31) (020) 547-7755 New Zealand Hewlett-Packard (NZ) Limited Ports of Auckland Building Princes Wharf, Quay Street P.O. Box 3860 Auckland Phone: (64) (9) 356-6640 Fax: (64) (9) 356-6620 Hardware Repair Center and Extended Warranty Support: Phone: (64) (9) 0800-733547 Customer Information Center:...

  • Page 251

    Phone: (65) 272-5300 Extended Warranty Support: Phone: (65) 272-5333 Spain Hewlett-Packard Española, S.A. Carretera de la Coruña km 16.500 E-28230 Las Rozas, Madrid Phone: (34) (1) 626-1600 Fax: (34) (1) 626-1830 Sweden Hewlett-Packard Sverige AB Skalholtsgatan 9 S-164 97 Kista Phone: (46) (8) 444-2000 Fax: (46) (8) 444-2666 Switzerland...

  • Page 252

    Customer Information Center: Phone: (66) (2) 661-3900 ext. 3211 Fax: (66) (2) 661-3943 Turkey Hewlett-Packard Company Bilgisayar Ve ölçüm Sistemleri AS 19 Mayis Caddesi Nova Baran Plaza Kat: 12 80220 Sisli-Istanbul Phone: (90) (212) 224-5925 Fax: (90) (212) 224-5939 United Kingdom Hewlett-Packard Ltd.

  • Page 253: Specifications

    Appendix A Specifications Specifications Overview This appendix includes: Paper Specifications Printer Specifications Overview...

  • Page 254: Paper Specifications

    Note For best results, use only HP brand paper and print media. Hewlett-Packard Company cannot recommend the use of other brands. Because they are not HP products, HP cannot influence or control their quality.

  • Page 255

    Appendix A Specifications requirements specified in this user guide and in the HP LaserJet Printer Family Paper Specification Guide. (To order the guide, see page 36.) Always test paper before purchasing a large quantity. CAUTION Using paper outside HP specifications may cause problems for the printer, requiring repair.

  • Page 256: Supported Sizes Of Paper For Input And Output

    Appendix A Specifications Supported Sizes of Paper for Input and Output Tray or Bin Capacity Tray 1 up to 100 sheets (multipurpose) Paper Specifications Paper Paper sizes: Letter, ISO A4, Executive, A5, Legal, 11 x 17, ISO A3, JIS B5, JIS B4, JPostD Custom sizes: Minimum: 3.67 x 7.5 in.

  • Page 257

    Appendix A Specifications Tray or Bin Capacity Tray 2 and up to 500 sheets Paper sizes: Letter, ISO A4, Optional 2 x 500-sheet Input Tray (Tray 4) Tray 3 and up to 500 sheets Paper sizes: Letter, ISO A4, Optional 2 x 500-sheet Input Tray (Tray 5)

  • Page 258

    Appendix A Specifications Tray or Bin Capacity 5-bin Mailbox up to 250 sheets with Stapler and per bin Multibin Mailbox (8 bins) 7-bin Tabletop up to 120 sheets Mailbox per bin Envelope up to 100 Feeder envelopes Duplexer Paper Specifications Paper Paper sizes: Letter, ISO A4, Legal, JIS B4, ISO A3, 11 x 17,...

  • Page 259: Supported Types Of Paper

    Appendix A Specifications Supported Types of Paper The printer supports the following types of paper: plain letterhead prepunched bond color rough Paper Specifications preprinted transparency labels recycled card stock user-defined (5 types)

  • Page 260

    If you are unsure what type of paper you are loading (such as bond or recycled), check the label on the package of paper. Some paper causes print quality problems, jamming, or damage to the printer. Symptom Poor print quality or toner adhesion.

  • Page 261

    Do not use raised letterhead. The printer uses heat and pressure to fuse toner to the paper. Make sure that any colored paper or preprinted forms use inks that are compatible with the printer’s temperature (392° F or 200° C for 0.1 second).

  • Page 262

    Appendix A Specifications Paper Weight Equivalence Table Use this table to determine approximate equivalent points in weight specifications other than U.S. bond weight. For example, to determine the equivalent of 20 lb U.S. bond weight paper in U.S. cover weight, locate the bond weight (in row 3, second column) and scan across the row to the cover weight (in the fourth column).

  • Page 263

    Appendix A Specifications Paper Weight Equivalence (continued) U.S. U.S. U.S. Post Bond Text/ Card Weight Book thick- (lb) Weight ness (lb) (mm) Paper Specifications U.S. U.S. U.S. Cover Bristol Index Weight Weight Weight (lb) (lb) (lb) U.S. Tag Europe Japan Weight Metric Metric...

  • Page 264

    Appendix A Specifications Paper Weight Equivalence (continued) U.S. U.S. U.S. Post Bond Text/ Card Weight Book thick- (lb) Weight ness (lb) (mm) a. U.S. Post Card measurements are approximate. Use for reference only. Paper Specifications U.S. U.S. U.S. Cover Bristol Index Weight Weight...

  • Page 265: Labels

    Note For best results, use Tray 1 and the Left Output Bin. CAUTION To avoid damaging the printer, use only labels recommended for use in laser printers. Never print on the same sheet of labels more than once. Label Construction When selecting labels, consider the quality of each component: Adhesives: The adhesive material should be stable at 392°...

  • Page 266: Transparencies

    For best results, use Tray 1 and the Left Output Bin. CAUTION Transparencies used in the printer must be able to withstand 392° F (200° C), the printer’s maximum temperature. To avoid damaging the printer, use only transparencies recommended for use in laser printers.

  • Page 267: Envelopes

    Appendix A Specifications Envelopes Note For best results, use the Left Output Bin. Envelope Construction Envelope construction is critical. Envelope fold lines can vary considerably, not only between manufacturers, but also within a box from the same manufacturer. Successful printing on envelopes depends upon the quality of the envelopes.

  • Page 268

    Appendix A Specifications If you do not have an optional envelope feeder, print envelopes from Tray 1, see page 111. To print envelopes with the optional envelope feeder, see page 107. If envelopes wrinkle, try opening the left output bin. Paper Specifications...

  • Page 269

    Envelopes with a peel-off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer. The extra flaps and strips might cause wrinkling, creasing, or jams. Paper Specifications...

  • Page 270

    Appendix A Specifications Envelope Margins The following table gives typical address margins for a Commercial #10 or DL envelope. Type of Address Return Address Delivery Address Note For the best print quality, position margins no closer than 0.6 inch (15 millimeters) from the edges of the envelope. Envelope Storage Proper storage of envelopes helps contribute to good print quality.

  • Page 271: Card Stock And Heavy Paper

    Some card stock performs better than others because its construction is better suited for feeding through a laser printer. For optimum printer performance, do not use paper heavier than 53 lb (199 g/ ) in Tray 1 or 28 lb (105 g/m cause misfeeds, stacking problems, paper jams, poor toner fusing, poor print quality, or excessive mechanical wear.

  • Page 272

    Appendix A Specifications Card Stock Construction Smoothness: 36-53 lb (135-199 g/m smoothness rating of 100-180 Sheffield. 16-36 lb (60-135 g/m should have a smoothness rating of 100-250 Sheffield. Construction: Card stock should lie flat with less than 0.2 inch (5 millimeters) of curl. Condition: Make sure card stock is not wrinkled, nicked, or otherwise damaged.

  • Page 273: Printer Specifications, Physical Dimensions

    Appendix A Specifications Printer Specifications Physical Dimensions Continued on next page. Printer Specifications 46.75 in. (1187 mm) 11.5 in. (292 mm)

  • Page 274

    Appendix A Specifications 13.75 in. (350 mm) Continued on next page. Printer Specifications 11.5 in. (292 mm)

  • Page 275

    (368 mm) 19.5 in. (485 mm) 33 in. (838 mm) Printer Weight (without toner cartridge) HP LaserJet 8000 and 8000 N printers: 48 kg (106 lbs) HP LaserJet 8000 DN printer: 51 kg (113 lbs) Printer Specifications 66.25 in. (1683 mm)

  • Page 276: Environmental Specifications

    Appendix A Specifications Environmental Specifications Printer State Printing (100-127V units) (220-240V units) Standby (100-127V units) (220-240V units) Power Save (default activation time 60 minutes) Minimum Recommended Circuit Capacity 100-127 Volt 220-240 Volt Printer Specifications Power Consumption Power Consumption (average, in watts,...

  • Page 277

    (Bystander Position) Sound Pressure Level, (Operator Position) a. Specifications are for the LaserJet 8000 (C4085A) b. Print speed is 24 ppm Printer Specifications 50-60 Hz (+/- 2 Hz) 50 Hz (+/- 2 Hz) 60 Hz (+/- 2 Hz) Power Save Operating (Printing) 6.6 Bel...

  • Page 278

    Appendix A Specifications General Specifications Operating temperature Relative Humidity Speed, in pages per minute (ppm) Expandable Memory Printer Specifications 50-91 F (10-32.5 ° ° 20-80% 24 ppm Up to 192 MB total, combining standard and accessory memory DIMMs.

  • Page 279

    Printer driver and software commands override the printer’s control panel settings. You can print a menu map from the control panel that shows the current printer configuration (page 48). This appendix lists all the items and possible values for the printer. (Default values are listed in the “Item”...

  • Page 280

    Appendix B Control Panel Menus Additional menu items can appear in the control panel, depending on the options currently installed in the printer. See page to print a control panel menu map. This appendix includes: Information Menu Paper Handling Menu...

  • Page 281: Information Menu

    MENU MAP The configuration page shows the printer’s current configuration. If an PRINT HP JetDirect print server card is installed (HP LaserJet 8000 N and 8000 CONFIGURATION DN printers), a JetDirect configuration page will print out as well. For more information, see page 228.

  • Page 282

    For more information, see page 234. The event log lists printer events or errors. PRINT EVENT LOG This item allows you to view the most recent printer events on the control SHOW panel display. Press EVENT LOG The paper path test can be used to verify that the paper path is working PRINT properly, or to troubleshoot problems with a type of paper.

  • Page 283: Paper Handling Menu

    Paper Handling Menu When paper handling settings are correctly configured through the control panel, you can print by choosing the type and size of paper from the printer driver or software application. For more information, see page 134. Some items in this menu (such as duplex and manual feed) can be accessed from a software application, or from the printer driver (if the appropriate driver is installed).

  • Page 284

    Paper Handling Menu Explanation Determine how the printer will use Tray 1. FIRST: If paper is loaded in Tray 1, the printer will pull paper from that tray first. CASSETTE: A paper size must be assigned to Tray 1 using the TRAY 1 SIZE option (the next item in this menu when TRAY 1 MODE=CASSETTE).

  • Page 285

    Feed the paper manually from Tray 1, rather than automatically from a tray. When MANUAL FEED=ON and Tray 1 is empty, the printer goes offline when it receives a print job and displays MANUALLY FEED [PAPER SIZE].

  • Page 286

    For more information, see page 102. Choose YES to print on letter size paper when an A4 job is sent, but no A4 size paper is loaded in the printer (or to print on A4 size paper when a letter job is sent,...

  • Page 287: Print Quality Menu

    (24 ppm). 300 dpi (dots per inch) is recommended for FASTRES 1200 some bitmapped fonts and graphics, and for compatibility with the HP LaserJet III family of printers. 600: Produces high print quality at the printer’s maximum speed (24 ppm).

  • Page 288

    50%. CAUTION HP does not recommend full-time use of EconoMode. (If EconoMode is used full-time, it is possible that the toner supply will outlast the mechanical parts in the toner cartridge.)

  • Page 289

    (dark), but the default setting of 3 usually produces the best results. Use a lower toner density setting to save toner. Note It is best to change the toner density from the printer driver or software application. (Driver and software settings override control panel settings.) No value to...

  • Page 290: Printing Menu

    Appendix B Control Panel Menus Printing Menu Some items in this menu can be accessed from a software application, or from the printer driver (if the appropriate driver is installed). Printer driver and software application settings override control panel settings. For more information, see page 125.

  • Page 291

    This item appears only when CONFIGURE CUSTOM PAPER=YES. Select the unit of measurement for the custom paper size. This item appears only when CONFIGURE CUSTOM PAPER=YES. Select the dimension to be fed into the printer (short edge). This item appears only when CONFIGURE CUSTOM PAPER=YES.

  • Page 292

    Explanation Determine the default orientation of print on the page. Note It is best to set the page orientation from the printer driver or software application. (Driver and software settings override control panel settings.) Sets vertical spacing from 5 to 128 lines for default paper size.

  • Page 293

    PC-8 or PC-850 is recommended for line draw characters. Select the version of Courier font to use: REGULAR: The internal Courier font available on the HP LaserJet 4 series printers. DARK: The internal Courier font available on the HP LaserJet III series printers.

  • Page 294

    Appendix B Control Panel Menus Item Values WIDE A4=NO APPEND CR TO LF= PRINT PS ERRORS=OFF Printing Menu Explanation The Wide A4 setting changes the number of characters that can be printed on a single line of A4 paper. NO: Up to 78 10-pitch characters can be printed on one line.

  • Page 295: Configuration Menu

    Appendix B Control Panel Menus Configuration Menu Items in this menu affect the printer’s behavior. Configure the printer according to your printing needs. Item Values POWERSAVE= 1 HOUR 15 MINUTES 30 MINUTES 1 HOUR 2 HOURS 3 HOURS Configuration Menu...

  • Page 296

    Normally you should not change the printer language (the default is AUTO). If you change it to a specific printer language, the printer will not automatically switch from one language to another unless specific software...

  • Page 297

    This item dedicates printer memory to save each language’s permanent resources. (You might need to add memory to the printer in order for this item to appear.) The amount of memory set aside can be different for each installed language. Some languages might have memory set aside for resource saving without requiring all languages to do so.

  • Page 298

    This item appears only when RESOURCE SAVE=ON. Select the amount of memory used for saving PCL resources. Printer default is the minimum amount of memory needed to perform resource saving for PCL. Press change settings by increments of 10 (up to 100 KB) or by increments of 100 (above 100 KB).

  • Page 299

    This item determines how the printer reacts to errors. ON: If an error occurs that prevents printing, the message will display, and the printer will go offline for 10 seconds before returning online. OFF: If an error occurs that prevents printing, the...

  • Page 300

    This item determines how the RAM disk is configured. This item appears only if there is no optional hard disk installed and the printer has at least 12 MB of memory. OFF: The RAM disk is disabled. ON: The RAM disk is enabled. Configure the amount of memory to be used through the following item: RAM DISK SIZE.

  • Page 301

    ON: The printer automatically reprints pages after a paper jam is cleared. OFF: The printer does not reprint pages following a paper jam. Printing performance might be increased with this setting. This item appears only after the PERFORM PRINTER MAINTENANCE message displays.

  • Page 302: I/o Menu

    I/O Menu Explanation Select the I/O timeout period in seconds. (I/O timeout refers to the time, measured in seconds, that the printer waits before ending a print job.) This setting allows you to adjust timeout for best performance. If data from other ports appear in the middle of your print job, increase the timeout value.

  • Page 303

    I/O buffering. The maximum amount of memory available for I/O buffering is determined by the amount of memory installed in the printer, the languages installed in the printer, and by other memory allocations that must be made. Press...

  • Page 304

    Turn the bidirectional parallel communication on or off. The default is set for a bidirectional parallel port (IEEE- 1284). This setting allows the printer to send status readback messages to the computer. (Turning the parallel advanced functions on might slow language switching.)

  • Page 305: Eio Menu (8000 N/8000 Dn)

    EIO Menu (8000 N/8000 DN) EIO (enhanced input/output) Menus depend on the particular accessory product installed in an EIO slot of the printer. If the printer contains an HP JetDirect print server EIO card, you can configure basic networking parameters using the EIO Menu. These and other parameters can also be configured through HP JetAdmin.

  • Page 306

    Appendix B Control Panel Menus Item Values ETALK=ON CFG NOVELL=NO EIO Menu (8000 N/8000 DN) Explanation Select whether the Apple EtherTalk protocol stack is enabled (on) or disabled (off). NO: The IPX/SPX Menu is not accessible. YES: The IPX/SPX Menu appears. In the IPX/SPX Menu, you can specify the frame type parameter used on your network.

  • Page 307

    BOOTP=YES for TCP/IP parameters to be automatically loaded from a bootp or DHCP server when the printer is turned on. If you specify BOOTP=NO, you can manually set selected TCP/IP parameters from the control panel. You can manually set each byte of the IP address (IP), Subnet Mask (SM), Syslog Server (LG), and Default Gateway (GW).

  • Page 308: Resets Menu

    You want to restore the printer’s default settings. Communication between the printer and computer has been interrupted. You are having problems with a port. The items in the Resets Menu will clear all memory in the printer, while clears only the current job. Item...

  • Page 309

    Appendix B Control Panel Menus Item Explanation This item performs a simple reset and clears the input and output RESET ACTIVE I/O buffers (for the active I/Os only). CHANNEL Resetting memory during a print job can result in data loss. This item performs a simple reset and clears the input and output RESET ALL I/O buffers for all I/Os.

  • Page 310

    The printer has three dual in-line memory module (DIMM) slots for upgrading with: More printer memory. DIMMs are available in 4, 8, 16, 32, and 64 MB, for a maximum of 192 MB. Flash memory DIMMs, available in 2 and 4 MB. Unlike standard printer memory, flash DIMMs can be used to permanently store downloaded items in the printer, even when the printer is off.

  • Page 311

    A mass storage device, such as a hard disk. For ordering information, see page 39. To find out how much memory is installed in the printer, or to find out what is installed in the EIO slots, print a configuration page (page 228).

  • Page 312: Installing Memory

    (page 228). 1 Turn the printer off. Unplug the power cord and disconnect any cables. 2 Loosen the two captive thumb screws on the back of the printer.

  • Page 313

    Appendix C Printer Memory and Expansion 3 Grasp the screws and pull the formatter board out of the printer. Place it on a flat, non-conductive surface. 4 Remove the DIMM from the antistatic package. Hold the DIMM with fingers against the side edges and thumbs against the back edge.

  • Page 314

    Appendix C Printer Memory and Expansion 6 Slide the formatter board back into the printer and tighten the two screws. 7 Plug in the power cord and connect all cables. Turn the printer on. Installing Memory...

  • Page 315: Checking Memory Installation

    Checking Memory Installation Follow this procedure to verify that DIMMs are installed correctly: 1. Check that the printer’s control panel displays READY when the printer is turned on. If an error message appears, a DIMM might have been incorrectly installed. Check the printer messages (page 228).

  • Page 316: Adjusting Memory Settings

    To determine how much memory to allocate to a language: 1. From the Configuration Menu, set RESOURCE SAVE=ON (page 228). You might need to add memory to the printer in order for this option to appear in the printer’s control panel.

  • Page 317

    Appendix C Printer Memory and Expansion 3. Using a software application, download all the fonts you want to use in the selected language. 4. Print a configuration page (page 228). The amount of memory used by the fonts is listed next to the language. Round this figure up to the nearest 100 KB. (For example, if 475 KB are shown, 500 KB should be reserved.)

  • Page 318

    To allow the computer to continue working without waiting for the print job to finish queuing, the printer uses a portion of its memory (an I/O buffer) to hold jobs in progress. (If I/O buffering is off, no memory is reserved for this function.)

  • Page 319

    Appendix C Printer Memory and Expansion Decreasing Page Processing Time The Run Location Menu Item in the Configuration Menu allows you to increase the speed at which printer instructions can be moved from memory to the processor. See “Configuration Adjusting Memory Settings Menu”...

  • Page 320: Installing Eio Cards/mass Storage

    See the graphic below for orientation and location of the EIO cards or optional mass storage device, such as a hard disk. Use HP JetAdmin to delete files from a mass storage device (page 72). Use HP FontSmart to manage fonts on a mass storage device (page 67). For more information, see the printer software help.

  • Page 321: Printer Commands

    Note: The PCL 5e printer driver in this printer is not backward compatible with older printers that use PCL 5e printer drivers. Unless PCL 5e backward compatibility is required, HP recommends that PCL 6 printer drivers be used to take full advantage of all printer features.

  • Page 322

    Appendix D Printer Commands HP-GL/2 The printer has the ability to print vector graphics using the HP-GL/2 graphics language. Printing in the HP-GL/2 language requires that the printer leave PCL language and enter HP-GL/2 mode, which can be done by sending the printer PCL code.

  • Page 323: Understanding Pcl Printer Command Syntax

    Lowercase l: Number one: Many printer commands use the lowercase letter l (l) and the number one (1), or the uppercase letter O (O) and the number zero (0). These characters may not appear on your screen as shown here. You must use the exact character and case specified for PCL printer commands.

  • Page 324: Combining Escape Sequences

    3. The final character of the combined escape sequence must be uppercase. The following is an example of an escape sequence string that would be sent to the printer to select legal paper, landscape orientation, and 8 lines per inch: ?&l3A?&l1O?&l8D...

  • Page 325: Entering Escape Characters

    Appendix D Printer Commands Entering Escape Characters Printer commands always begin with the escape character (?). The following table shows how the escape character can be entered from various DOS software applications. DOS Software Application Entry Lotus 1-2-3 and Symphony...

  • Page 326: Selecting Pcl Fonts

    Notice the two variable boxes for symbol set and point size. These variables must be filled in or the printer will use defaults. For example, if you want a symbol set that contains line-draw characters, select the 10U (PC-8) or 12U (PC-850) symbol set.

  • Page 327: Common Pcl Printer Commands

    Appendix D Printer Commands Common PCL Printer Commands Function Command Job Control Commands Reset Number of Copies ?&l#X 2-sided/1-sided printing ?&l#S Common PCL Printer Commands Options (#) 1 to 999 0 = Simplex (1-sided) printing 1 = Duplex (2-sided) with long edge binding...

  • Page 328

    Appendix D Printer Commands Function Command Page Control Commands Paper Source ?&l#H Common PCL Printer Commands Options (#) 0 = prints or ejects current page 1 = Tray 2 2 = manual feed, paper 3 = manual feed, envelope 4 = Tray 1...

  • Page 329

    Appendix D Printer Commands Function Command Paper size ?&l#A Common PCL Printer Commands Options (#) 1 = Executive 2 = Letter 3 = Legal 25 = A5 6 = 11 x 17 24 = A6 26 = A4 27 = A3...

  • Page 330

    Appendix D Printer Commands Function Command Paper Type ?&n# Orientation ?&l#O Top Margin ?&l#E Text Length (bottom margin) ?&l#F Left Margin ?&a#L Right Margin ?&a#M Common PCL Printer Commands Options (#) 5WdBond = Bond 6WdPlain = Plain 6WdColor = Color...

  • Page 331

    Appendix D Printer Commands Function Command Horizontal Motion Index ?&k#H Vertical Motion Index ?&l#C Line Spacing ?&l#D Perforation Skip ?&l#L Cursor Positioning Vertical Position (Rows) ?&a#R Vertical Position (Dots) ?*p#Y Vertical Position (Decipoints) ?&a#V Horizontal Position ?&a#C (Columns) Horizontal Position (Dots)

  • Page 332

    # = decipoint number (720 decipoints = 1 inch) 0 = Enable 1 = Disable 0 = Use previous PCL cursor position 1 = Use current HP-GL/2 pen position 0 = Use previous HP-GL/2 pen position 1 = Use current PCL cursor position...

  • Page 333

    ?(s#H ?&k#S Set Pitch Mode Common PCL Printer Commands Options (#) 8U = HP Roman-8 Symbol Set 10U = IBM Layout (PC-8) (code page 437) Default Symbol Set 12U = IBM Layout for Europe (PC-850) (code page 850) 8M = Math-8 19U = Windows 3.1 Latin 1...

  • Page 334

    Appendix D Printer Commands Function Command Primary Height ?(s#V ?(s#S Primary Style ?(s#B Primary Stroke Wt. ?(s#T Typeface For custom paper, replace “Custompapertype” with the name of the paper, and replace the “#” with the number of characters in the name, plus 1.

  • Page 335: Multibin Mailbox Commands

    Installed Personalities and Options. For more information on printing a configuration page, see page 228. The printer must be turned off and on after sending the change mode command in order for the new mode to take effect.

  • Page 336

    ASCIIHEX = “ asciihexrequest ” - This is the string that sends the command to change the mailbox mode for the device. The first ASCIIHEX command changes the mailbox mode; the second ASCIIHEX command turns the printer off and on.@PJL DMCMD ASCIIHEX = “ asciihexrequest ” <CR><LF>...

  • Page 337

    Appendix D Printer Commands Example to switch to mailbox mode and turn the printer off and on @%12345X@PJL ORD = 10 @PJL JOB PASSWORD = 10 @PJL DMCMD ASCIIHEX = “0400070104010703030214020104” <CR><LF> @PJL DMCMD ASCIIHEX = “040006020501010301040105” <CR><LF> @PJL DEFAULT PASSWORD = 0...

  • Page 338

    Appendix D Printer Commands Example to switch to stacker mode and turn the printer off and on @%12345X@PJL ORD = 10 @PJL JOB PASSWORD = 10 @PJL DMCMD ASCIIHEX = “0400070104010703030214020101” <CR><LF> @PJL DMCMD ASCIIHEX = “040006020501010301040105” <CR><LF> @PJL DEFAULT PASSWORD = 0...

  • Page 339

    Appendix D Printer Commands Example to switch to separator mode turn the printer off and on @%12345X@PJL ORD = 10 @PJL JOB PASSWORD = 10 @PJL DMCMD ASCIIHEX = “0400070104010703030214020102” <CR><LF> @PJL DMCMD ASCIIHEX = “040006020501010301040105” <CR><LF> @PJL DEFAULT PASSWORD = 0...

  • Page 340: Regulatory Information

    Appendix E Regulatory Information Regulatory Information Overview FCC Regulations Environmental Product Stewardship Safety Statements Overview...

  • Page 341: Fcc Regulations

    Note Any changes or modifications to the printer that are not expressly approved by HP could void the user’s authority to operate this equipment. Use of a shielded interface cable is required to comply with the Class B limits of Part 15 of FCC rules.

  • Page 342: Environmental Product Stewardship, Protecting The Environment

    The printer has been designed to minimize impacts on the environment. The printer design eliminates: Ozone The printer uses charging rollers in the electrophotographic process and Production therefore generates no appreciable ozone gas (0 CFC Usage Class I U.S. Clean Air Act stratospheric ozone-depleting chemicals (chlorofluorocarbons [CFCs], for example) have been eliminated from the manufacturing of the printer and packaging.

  • Page 343

    35/40 (110V/220V units) W while in low-power (Power Save) mode. This saves energy without affecting the high performance of the printer. This product qualifies for the ENERGY STAR Program (U.S. and Japan). ENERGY STAR is a voluntary program established to encourage the development of energy-efficient office products.

  • Page 344

    In many countries, this product’s toner cartridge/drum can be returned to Cartridges HP using the prepaid shipping label and instructions included inside each new HP Toner Cartridge box. If your country is not listed in the recycling guide, call your local HP Sales and Service Office for further instructions.

  • Page 345

    Over 95 percent (%) of the weight of returned materials is recycled. For more information in the U.S., call (1) (800) 340-2445 or contact the HP LaserJet Supplies Website at http://ljsupplies.com/planetpartners. Non-US customers can call the local HP Sales and Service Office for further information regarding the HP Toner Cartridge Recycling Program.

  • Page 346: Material Safety Data Sheet

    HP SupportPack covers the printer and all HP-supplied internal Warranty components. It is a three-year warranty from the date of purchase. HP SupportPack must be purchased by the customer within 30 days of product purchase. Information on HP SupportPack is available by calling your local HP FIRST number.

  • Page 347: Environmental Conformity

    Plastics Plastic parts have material identification markings, according to international standards, which enhance the ability to identify plastics for proper disposition at the end of the printer’s life. The plastics used in the printer housing and chassis are technically recyclable.

  • Page 348

    Used printer parts are not placed into new product manufacturing. The remainder of the product parts are recycled, if possible. For product take-back information, contact your local HP Sales and Service Office (page 245). Paper...

  • Page 349: Declaration Of Conformity

    Safety: IEC 950:1991+A1+A2+A3 / EN 60950:1992+A1+A2+A3 IEC 825-1:1993 / EN 60825-1:1994 Class 1 (Laser/LED) Declaration of Conformity Hewlett-Packard Company 11311 Chinden Boulevard Boise, Idaho 83714-1021, USA HP LaserJet 8000, 8000 N, 8000 DN, HP Mopier 240 C4085A, C4086A, C4087A, C4228A...

  • Page 350

    Appendix E Regulatory Information EMC: CISPR 22:1993+A1 / EN 55022:1994 Class B CISPR 22:1993+A1 / EN 55022:1994 Class A EN 50082-1:1992 IEC 801-2:1991 / prEN 55024-2:1992 - IEC 801-3:1984 / prEN 55024-3:1991 - IEC 801-4:1988 / prEN 55024-4:1992 - FCC Title 47 CFR, Part 15 Class B AS / NZS 3548:1992 / CISPR 22:1993 Class B Supplementary Information: The product herewith complies with the requirements of the following Directives and carries the...

  • Page 351

    This printer contains Local Area Network (LAN) options. When the Interface Cable is attached to either of the IEEE 802.3 connectors, the printer meets the requirements of EN 55022 Class A. January 15, 1997...

  • Page 352

    Appendix E Regulatory Information USA Contact: Declaration of Conformity Product Regulations Manager, Hewlett-Packard Company, PO Box 15 Mail Stop 160, Boise, ID 83707-0015 (Phone: 208-396-6000)

  • Page 353: Safety Statements, Laser Safety Statement, Canadian Doc Regulations

    Drug Administration has implemented regulations for laser products manufactured since August 1, 1976. Compliance is mandatory for products marketed in the United States. The printer is certified as a “Class 1” laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968.

  • Page 354: Vcci Statement (japan), Korean Emi Statement

    Appendix E Regulatory Information VCCI Statement (Japan) Korean EMI statement Safety Statements...

  • Page 355: Laser Statement For Finland

    LASERTURVALLISUUS LUOKAN 1 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 8000, 8000 N, 8000 DN -laserkirjoitin on käyttäjän kannalta turvallinen luokan 1 laserlaite. Normaalissa käytössä kirjoittimen suojakotelointi estää lasersäteen pääsyn laitteen ulkopuolelle. Laitteen turvallisuusluokka on määritetty standardin EN 60825-1 (1993) mukaisesti.

  • Page 356

    Appendix E Regulatory Information HP LaserJet 8000, 8000 N, 8000 DN -kirjoittimen sisällä ei ole käyttäjän huollettavissa olevia kohteita. Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkilö. Tällaiseksi huoltotoimenpiteeksi ei katsota väriainekasetin vaihtamista, paperiradan puhdistusta tai muita käyttäjän käsikirjassa lueteltuja, käyttäjän tehtäväksi tarkoitettuja ylläpitotoimia, jotka...

  • Page 357

    46 layout 44 lights 45 messages 168 printing a menu map 231 control panel menus 308 about 48 EIO (8000N/8000DN) 305 I/O 302 information 281 paper handling 283 printing a map 49 customer support 12 custom-sized paper setting 123...

  • Page 358

    See DIMMs duplexer paper jam 157 problem solving 211 installing 320 slots 28 EIO Menu (8000N/8000DN) 305 envelope specification 267– 270 envelope feeder 155 problem solving 211 size setting 283 type setting 283 environmental product stewardship 342– 349...

  • Page 359

    319 I/O buffering 318 installing 312 resource saving 316 verifying 315 Memory Enhancement technology (MEt) 25 mopying see also printer collation 125 multibin mailbox 5-bin with stapler problem solving 203 paper jam 162 problem solving 206 network problem solving 215...

  • Page 360

    186 print servers 28 printer accessories 33 features 25 parts location 31 specification 273 supplies 33 printer collation (mopying) 125 printer configuration 29 printer driver accessing windows drivers 63 choosing the right one 64 different first page 128 help 65...

  • Page 361

    57 PPD 219 PPDs 56 printing a watermark 127 RIP ONCE 126 saving setup information 126 selecting by size and type 134 printer language about 26 allocating memory 316 problem solving 186 checklist 188 common problems 191 Macintosh 217...

  • Page 362

    151 troubleshooting. See problem solving VCCI statement (Japan) 354 warranty statement 237 watermark 127 Web JetAdmin 71 web servers, supported 71 Windows 3.1x 60 Windows 95 and NT 4.0 59 WordPerfect 5.1 printer driver 57 World Wide Web support 3...

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