HP provides a variety of service and support options around the
world. Availability of these programs will vary depending upon your
Obtaining hardware service
If your hardware should fail during the warranty period, HP offers the
following support options:
114 Chapter 10 Service and support
HP repair services: HP will arrange to pick up the unit, repair it,
and return it to you within 5-10 days, depending on your location.
HP authorized service provider: You can return the unit to a
local authorized service dealer.
Express Exchange: HP provides a reconditioned permanent
replacement printer to you on the next working day for calls
received before 2 p.m. Pacific Standard Time (U.S. and Canada