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Chapter 9, Troubleshooting
General Operating Reminders
General Operating Reminders
254
S:\HP83206A\USRGUIDE\MANUAL\trblesht.fm
If a Non-recoverable Firmware Error is Encountered
When a non-recoverable firmware error occurs, the Test Set is "locked up", and
displays a message indicating that you must turn the Test Set off and back on
before you can use the Test Set again. If you encounter this type of message, you
should record the information listed below before turning the Test Set off, and
then call your HP Field Engineer. You may also call the HP Support line at
1-800-922-8920.
When calling in to report a non-recoverable firmware error, have the following
information ready:
•
Your name and phone number.
•
Your company's name and address.
•
The Test Set model number.
•
The Test Set's firmware revision (displayed at the top of the screen during power-on
and also on the CONFIGURE screen).
•
The Call Processing system type you were using (DCCH, AMPS...etc).
•
The make and model of mobile you are using.
•
How often this error occurs when repeating the operation that originally caused the
error.
•
Complete message displayed when the error occurs.
•
How to duplicate the error. This is especially important when getting help. If your HP
contact person has the needed instrument(s), that person will try to duplicate the
operation as soon as possible to try to help you isolate the problem.
The REF UNLOCK Indicator Must be Off
The REF UNLOCK indicator on the front panel of the Cellular Adapter must be
off during operation (and the PWR indicator must be lit). If the REF UNLOCK
indicator is lit, the Cellular Adapter is not receiving the 10 MHz reference from
the Test Set. Connections for the Cellular Adapter and PCS Interface are shown in
Chapter 11, "Installing the Cellular Adapter," on page
Displaying DCCH Screens
To access the various DCCH screens shown in this manual, you must access the
CALL CONTROL screen and set the
the TIA/EIA-136 CALL CONTROL Screen" on page
285.
field to
System Type
DCCH
37.
. See
"Going to
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