1100 series printer user’s guide...
Edition 1, 9/2003 Notice The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
Using hp instant support ........
HP telephone support ........
Toolbox users only. HP Inkjet Utility. The HP Inkjet Utility contains tools to calibrate the printer, clean the printheads, print a test page, set tray lock, and find website support information. The HP Inkjet Utility is available for Mac OS 8.6, 9.x, and OS X users only.
Tray 2, which holds 250 sheets for a total capacity of 400 sheets. It also includes an auto-duplex unit, which saves money and paper. Connectivity. This model contains a USB connector and an HP Jetdirect 200m print server to allow multiple users to share the printer easily on a network.
Control panel. See Top cover. Printing supplies cover. See Tray 2. This 250-sheet tray is included with the HP Business Inkjet 1100dtn model; available as an accessory for the HP Business Inkjet 1100d. Tray 1. This tray holds 150 sheets.
Printing supplies area Printhead latch. The printhead latch provides access for installing or removing printheads from their color-coded slots. Printheads. Each printhead must be placed in its color-coded slot. Ink cartridges. Each ink cartridge must be placed in its color-coded slot. Metal catch bar.
Back view USB connector. Connection slot. This slot holds the HP Jetdirect print server for networking (included with the HP Business Inkjet 1100dtn) or a parallel connector. Power input. Auto-duplex unit. Unit that provides automatic printing on both sides of a sheet of paper.
For true network printing, you can connect using an optional HP print server. (The HP Jetdirect 200m print server is included with the HP Business Inkjet 1100dtn.) This method of printing allows both users of Windows and Mac OS to print. See network”.
It is recommended that you do a software-first installation. See installation (recommended)”. Only do a hardware-first installation if you already connected the cable and started the software. See Computer connecting to a USB port Computer connecting to a parallel port Completing a software-first installation (recommended) Complete the setup using these instructions if you have not yet installed a USB or parallel cable (not included).
Note Before you can install the printer software on a computer running Windows XP 64-bit, you must download the printer software from http://www.hp.com/support/businessinkjet1100. Click Next in the Found New Hardware wizard. Click Search for the best driver for your device (Recommended), and then click Next.
Sharing the printer on a locally shared network (Windows) In a locally shared network, the printer is connected directly to the USB or parallel connector of a selected computer (known as the server) and is shared by other computers (clients). Use this configuration only in small groups or when usage is low.
Click Add. Select USB from the menu. Select hp business inkjet 1100 from the printer list, and then click Add. A dot appears beside the printer name, indicating that this printer is now the default printer. Close the Print Center.
(You can run the Installer program to install the printer sharing software and associated Help files.) The client computers should have the appropriate HP printer drivers installed. The client computers must be PowerMac computers. To use a shared USB PostScript printer, the client computers must have a USB port.
The print server comes with factory default settings. If you need to configure the print server after the printer software has been installed, see the HP Jetdirect Print Server Administrator’s Guide. This guide is available on the Starter CD. It can also be downloaded from the HP website at http://www.hp.com.
Connect a network cable between the print server and the network. Press the TEST print server. Keep this page because you might need the information on it. Go to one of these sections to install the software on the computer that is acting as the server.
Installing software for a network printer on a Macintosh When connecting the printer to a network in the Mac OS, make sure the HP Jetdirect print server is installed in the printer before you install the printer software. All Mac OS users who want to use the printer need to install the printer software as described below.
IP address for the printer. If necessary, select the Zone. Select hp business inkjet 1100 from the printer list, and then click Add. A dot appears beside the printer name, indicating that this printer is now the default printer.
126.96.36.199, you would type http://188.8.131.52 into your Web browser. If you do not know the IP address for the printer, it is listed on the HP Jetdirect configuration page. To print this page, press the Embedded Web server pages...
The following drivers and optional software are also available for installation on the printer. HP Web Jetadmin. This is a Web browser-based network printer management tool. A link to the HP Web Jetadmin website is included on the Starter CD. See Jetadmin”...
Note Use HP media for optimum print quality. These print media types are specifically designed to work well with the printer. For ordering information and part numbers, see accessories”.
Understanding specifications for supported media This section provides information regarding the sizes, types, and weights of media that the printer supports. It also provides information regarding the capacity of each tray and the envelope slot. Understanding supported sizes The following table provides detailed information about the sizes and types of media you can use with each paper path.
Understanding supported media types and weights This table provides information regarding the types and weights of media that each paper path can accept and the maximum capacity that each path can hold. Tray Tray 1 Tray 2 Envelope feed Auto-duplex unit Paper ENWW Type Weight...
Left Media Letter, legal, executive, banner (letter) A4, A5, ISO B5, cards, banner (A4) HP Greeting Card Envelope All other size envelopes Custom-size media Photo (4 by 6 inches, or 101.6 by 152.4 mm) with tear-off tab Note When you are using the auto-duplex unit, the minimum top and bottom margin must match or exceed 0.46 inch or 11.7 mm.
Loading media This section contains instructions for loading media into Tray 1 or Tray 2. To load a single card or envelope in the envelope slot, see To load Tray 1 or Tray 2 Pull the tray out of the printer. If you are loading paper in Tray 1 raise and remove the output tray.
Adjust the width and length guides to the size marking for the paper you are loading. Then, insert the paper. Letter/A4 If you are loading Tray 1, reattach the output tray. Insert the tray back into the printer. CAUTION If you have loaded legal-size or longer paper, keep the front of the tray lowered. Damage to the paper or printer can result if you raise the front of the tray with this longer paper loaded.
Pull out the paper extension on the output tray. Select the appropriate media type option in your application or printer driver. By default, the printer draws paper from Tray 2, if it is installed. If Tray 2 is empty, the printer draws paper from Tray 1 unless you have selected the “lock”...
Setting the tray lock This feature is only available if Tray 2 is installed in your printer and you have a computer that is running Windows. If the printer is on a network and you set tray lock, you will be setting it for all users of the printer, including Mac OS users.
Understanding default tray behavior for the Mac OS For the Mac OS, Tray 2 is always the default tray except under these circumstances: You select a size or type that is not supported by Tray 2. The printer automatically selects Tray 1.
Tray 2, which is included with the HP Business Inkjet 1100dtn and optional with the HP Business Inkjet 1100d.
To set the default media type Note Use this procedure to set the default media type to Automatic. Gain access to the default printer settings as described above. On the Paper or Paper/Quality tab, select Automatic in the Type is box and click OK. For best printing results, still select the type of media you are using each time you print a document.
Trash. For Mac OS OS X, click the Print Center icon. In the Printer List dialog box, double-click the printer icon. In the HP Business Inkjet 1100 dialog box, select the print job and click Delete. Printing on both sides (duplexing) You can print on both sides of a sheet of paper automatically using the auto-duplex unit.
Performing automatic duplexing When printing is complete on one side of the paper, the printer holds the paper and pauses while the ink dries. Once the ink is dry, the paper is pulled back into the printer and the second side of the paper is printed.
Performing manual duplexing If you want, you can duplex manually. Leave the auto-duplex unit in place. You will choose Manual duplexing in the printer driver. To perform manual duplexing (Windows) Load the appropriate paper in Tray 1 or Tray 2. On the File menu, click Print, and then click Properties.
Press the Printing photographs You can print photographs from your digital camera from a software application such as HP Photo Printing Software. Use Best mode to print photographs. In this mode, printing takes longer and more memory is required from your computer.
Printing on special media This section provides information about how to print on media such as envelopes, postcards, and transparencies. Printing on envelopes and cards You can print envelopes from the envelope slot or Tray 1. You can print cards from Tray 1. Cards must be at least 3 by 5 inches (76.2 by 127 mm) in size.
On the Paper/Quality tab, select the paper type you are using in the Type is box (for example, HP Glossy Greeting Card Paper). Select the envelope or card size from the Size is menu. Change any other print settings, if necessary, and then click OK.
Change any other settings if necessary, then click OK. Printing on transparencies You can print transparencies from Tray 1. For best results, use HP Premium Plus Inkjet Transparency Film, which is specifically designed to work with the printer, or other transparency film that is designed for inkjet printers.
To print transparencies (Mac OS X) On the File menu, click Page Setup. In the Paper Size pull-down menu, select size, change any other settings, and click OK. On the File menu, click Print. On the Paper Type/Quality panel, select the Paper tab. In the Paper type pull-down menu, select the transparency type you are using.
To print custom-size media (Mac OS 8.6 to 9.x) On the File menu, click Page Setup. In the Page Size pull-down menu, click Edit Custom Paper Sizes. In the Name box, type a name for this custom page size. In the Width and Height boxes, type the dimensions and click Add. Click Done.
Using diagnostic tools HP provides several sources of help for you when you need information about the printer or when you need help solving a printer problem. Using the Toolbox The Toolbox, which is available only to Windows users, provides status and maintenance information about your printer.
This information appears graphically and shows whether each printhead is in Good, Fair, or Bad condition. Opens the hp instant support website for support services and troubleshooting tips. Opens a dialog box that guides you through registering the printer online.
Notification of printer driver and firmware updates When a firmware or driver update for your printer is available, a notification message will appear on the hp instant support homepage. You can open the download site from the Web page. Access to hp services...
Using myPrintMileage myPrintMileage keeps track of your printer usage information to help you plan the purchase of consumables. It consists of two parts: myPrintMileage website. myPrintMileage Agent. (This is a utility installed on your computer with the Toolbox. The Agent is activated during installation of the printer software only if you choose to participate.) In order to use the myPrintMileage website and the myPrintMileage Agent, you must have the following:...
Using the HP Inkjet Utility For Mac OS 8.6, 9.x and OS X, the HP Inkjet Utility contains tools to calibrate the printer, clean the printheads, print a test page, print a configuration page for the printer, set tray lock, and find website support information.
Using HP Web Jetadmin HP Web Jetadmin is a Web-based system administration tool that allows remote installation and management of networked peripherals from a Web browser. It enables network administrators to configure network printers, manage printer features, and monitor printer status, including levels for printer supplies.
Replacing ink cartridges CAUTION The ink in HP ink cartridges has been formulated to ensure superior print quality and compatibility with your printer. Damage to the printer that results from modifying or refilling the ink cartridges, or from using non-HP ink cartridges, is not covered under the warranty.
To replace an ink cartridge Turn the printer power on, and then lift the printing supplies cover. Remove the ink cartridge that requires replacement by grasping it between your thumb and forefinger and pulling it firmly toward you. Insert the new ink cartridge into its own color-coded slot. Press down firmly on the new cartridge to ensure proper contact after installation.
This is a symptom of clogged ink nozzles, which are a result of prolonged exposure to air. Clean the printheads from the Toolbox (Windows) or the HP Inkjet Utility (Mac OS). Or, follow the procedures below for cleaning the printheads from the control panel.
To perform a level 1 printhead cleaning at the control panel Press and hold down the While holding down the Release the Print a printer configuration page by holding down the (cancel button) once. Release the If the results are satisfactory, the process is finished. If not, perform a level 2 printhead cleaning.
If lines or dots are still missing from printed text or graphics after you have cleaned the printheads, the printhead contacts might be dirty. CAUTION HP recommends that you clean the printhead contacts only after you have cleaned the printheads. Printhead contacts contain sensitive electronic components that can be damaged easily.
Lift up the handle of the printhead and use it to pull the printhead straight up and out of its slot. Using a soft, dry, lint-free cloth, carefully remove any ink from the contact pads on the printhead and inside the printhead slot in the printer. Reinsert the printhead into its color-coded slot.
Hold down the To align the printheads from the Toolbox (Windows) Click Start, point to Programs, point to hp business inkjet 1100 series, and click hp business inkjet 1100 series Toolbox. On the Services tab, click Align Printheads and click Align.
Replacing the printheads You do not have to replace all four printheads when one needs to be replaced. Only replace the color of printhead indicated. You can check the status of the printheads from the Toolbox. You can also check the printer control panel to see if a printhead needs to be replaced, as shown here.
Lift up the handle of the printhead and use it to pull the printhead straight up and out of its slot. Install the new printhead in the color-coded slot that matches the color of the printhead. Press down firmly on the printhead to ensure proper contact after installation. Close the printhead access latch firmly, ensuring the hook catches the carriage lock, and then close the printing supplies cover.
Click the Toolbox icon on your desktop to open the Toolbox. On the Printer Services tab, click Calibrate Color and follow the directions. To calibrate color from the HP Inkjet Utility Open the HP Inkjet Utility and click Calibrate Color. Follow the instructions on the screen. 4-10...
If the print media is jammed in the printer, follow these instructions to clear the jam. To clear a jam Note Information about Tray 2 is only applicable if you have an HP Business Inkjet 1100dtn or you purchased this accessory. Remove all media from the output tray.
Lift the output tray and check for a jam in Tray 1. a If the media is jammed in Tray 1, pull out Tray 1. (Otherwise, go to step 4.) b Pull the paper towards you as shown in the diagram. c Lower the output tray and reposition Tray 1.
• Check that the USB or parallel cable between the printer and the computer or the HP Jetdirect print server is connected securely and functioning properly. To check the network connection, press the configuration page should print. See the HP Jetdirect Print Server Administrator’s Guide that came on the Starter CD to interpret the messages on the page.
Windows, you can also print the printer configuration page from the Toolbox. If you have an HP Jetdirect print server installed, you can print a printer configuration page for the print server as well.
If you still cannot turn the printer on, you might have a faulty power cord or control panel. Unplug the printer and call the HP Customer Care Center. See Make sure that both ends of the cable (USB or parallel) are secure.
For example, the printhead carriage might be jammed. Try turning the printer off and then on again. If the printer does not recover, unplug the printer from the power outlet and call HP Customer Support. See Printer takes a long time to print Check your system configuration Make sure that your computer meets the minimum system requirements for the printer.
Resolving printing problems This section provides solutions to common printing problems. A blank page printed Check that the tape is removed from the printheads Each new printhead is packaged with protective plastic film covering the ink nozzles. Check each printhead and remove film if necessary. Clean any excess adhesive from the contact area on the backs of the printheads with a clean, lint-free cloth.
Placement of the text or graphics is wrong Check the page-orientation setting The page orientation selected might not be correct for the document you are printing. Make sure the media size and page orientation selected in the application match the settings in the Print Settings dialog box.
Check the paper quality The paper might be too moist or too rough. Make sure that the media you are using meets HP specifications. (See Check the rollers that are inside of the printer The rollers inside of the printer might be dirty, causing lines or smudges to appear on your printout.
Color documents that have rich, blended colors can wrinkle or smear when printed using Best mode. Try using the Normal, Fast Normal, or Draft mode to reduce ink, or use HP Premium Paper designed for printing vivid color documents. Check the media type Some types of media do not accept ink well, which causes the ink to dry more slowly and results in smearing.
Make sure that the ink cartridges have not been tampered with. Refilling processes and the use of incompatible inks can disrupt the intricate printing system and result in reduced print quality and damage to the printer. HP does not guarantee or support refilled ink cartridges. For ordering HP supplies and accessories, see...
Resolving paper-feed problems This section provides solutions to common paper-feed problems. For information on resolving jams, see Tray cannot be inserted With the tray removed from the printer, turn the printer off and then on again. Reinsert the tray. Make sure that the tray is aligned with the printer opening. Another paper-feed problem is occurring Media is not supported for the printer or tray Make sure that you are using media that is supported for the printer and for the tray being...
Multiple pages are being picked up Make sure that the stack of paper has been aligned with the right and front guides. Make sure that the tray has not been overloaded with paper. When you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build up and intensify multiple-pick problems.
If the computer does not recognize the path that you type to the CD, make sure you are specifying the correct drive letter on the computer. If the computer cannot recognize the CD in the CD drive, inspect the CD for damage. You can download the printer driver from http://www.hp.com/support/businessinkjet1100. 4-24 ®...
Printer lights reference The printer LEDs (or lights) indicate printer status and are useful for diagnosing printing problems. This chapter provides a list of LED status light combinations, what they indicate, and how to solve the problem. Power button Printhead light Ink cartridge light Power light Color indicator lights...
Light pattern Light description Explanation and recommended action The Power light is on and The printer is out of paper. the Resume light blinks. Load paper and then press the (resume button). The printer is in manual duplex mode. It is waiting for the ink to dry so the pages can be flipped over and reloaded.
If you thought that this ink cartridge was an HP ink cartridge, return it to the place where you purchased it. Buy and install an HP ink cartridge. If you choose to use a non-HP ink cartridge, press and hold down the (resume button) three times.
Light pattern alternates with Light description Explanation and recommended action The Printhead light and a The printer detects a faulty ink cartridge color indicator light blink and a faulty printhead. alternately with an Ink Replace the applicable printheads Cartridge light and a color and ink cartridges.
HP supplies and accessories You can order HP supplies and accessories from the HP website. Visit HPshopping.com (http://www.hpshopping.com) for more information. You can also order printing supplies using the Toolbox. Ordering printing supplies through the Toolbox The three requirements to use this features are listed here.
HP Jetdirect 175X external print server via USB (Fast Ethernet) HP Jetdirect 310X external print server via USB (Fast Ethernet) Finding supplies part numbers All of the following supplies work with all models of the HP Business Inkjet 1100 series printers. Ink cartridges HP No.
25 sheets, two-sided, semi-gloss HP Everyday Photo Paper 100 sheets, two-sided, matte 25 sheets, two-sided, matte 25 sheets, two-sided, semi-gloss HP Brochure and Flyer Paper 50 sheets, two-sided, glossy 50 sheets, matte 100 sheets, tri-fold, two-sided, glossy 50 sheets, two-sided, glossy...
HP Premium Inkjet Transparency Film 20 sheets 50 sheets 20 sheets 50 sheets HP Premium Plus Inkjet Transparency Film 20 sheets 50 sheets HP Banner Paper 100 sheets 100 sheets HP Textured Greeting Cards 20 sheets, 20 envelopes, felt-textured, ivory/half-fold...
Windows users, is a Web-based tool that provides product-specific services, troubleshooting tips, and information about your printer’s ink and media usage. To open hp instant support, click hp instant support on the Toolbox’s Information tab.
Windows NT Server 4.0. Note how the printer is connected to your system, such as parallel, USB, or network. Obtain the printer driver and version number of the printer software, such as HP Business Inkjet 1100 PCL 3 version 1.0.
HP does not warrant that the operation of any product will be uninterrupted or error free. HP’s limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that arise as a result of: a Improper maintenance or modification;...
Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
Paper (plain, inkjet, photo, and banner), envelopes, transparencies, labels, iron-on transfers, greeting cards Media handling Envelope slot, Tray 1, Tray 2 ( part C8236A, included with the HP Business Inkjet 1100dtn), output tray Recommended media Paper: 16 to 28 lb Bond using Tray 1 or Tray 2...
Operating environment Operating temperature: 50 to 99 degrees F (10 to 35 degrees C) Storage temperature: -40 to 158 degrees F (-40 to 70 degrees C) Relative humidity: 20 to 80 percent RH non-condensing Noise levels per ISO 9296: Sound power LwAD: 61 dB; Sound pressure LpAm: 51 dB System requirements Minimum Windows 98: Pentium 90 MHz, 16 MB RAM, 60 MB hard disk space...
Regulatory information FCC statement The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0302. The regulatory number should not be confused with the product name (HP Business Inkjet 1100) or product number (C8124A or C8135A).
ISO/IEC Guide 22 and EN 45014 Hewlett-Packard Singapore (Pte) Ltd Imaging & Printing Manufacturing Operations 20 Gul Way, Singapore 629196 HP Business Inkjet 1100D HP Business Inkjet 1100DTN C8124A C8135A SNPRC-0302 C8247A HP Auto Duplexer C8236A 250 sheets 2...
(optional for North America; included for the rest of the world in the HP Business Inkjet 1100d) The HP Jetdirect print server is an LIO print server—a type of print server intended for printers that will be used in small groups of workers. The print server includes an embedded Web server to report the print server status, and it is compatible with HP Web Jetadmin.
For more information, see the printer driver Help. resolution Resolution is a measure of the quality of the image you are printing. In HP printers, the resolution and printing technologies work together to produce superb results that resolution alone cannot offer.
3-3, A-1 part numbers A-1 warranty B-3 ADI AutoCAD drivers 1-17 administrator guide for HP Jetdirect print server 1-1 Adobe PostScript 3 software RIP C-1 aligning printheads 3-2, 4-7 Apple Macintosh. See Macintosh Auto Select for trays 2-8...
A-2 printing configuration page 4-14 setup documentation 1-1 HP Matte Greeting Cards A-4 HP PCL 3 printer driver 2-9, C-1 HP Photo Greeting Cards A-4 HP Photo Paper A-3 HP Photo Quality Inkjet Paper A-3 HP Premium Inkjet Paper A-3...
2-19 printing envelopes 2-17 selecting 2-7 selecting default 2-8 installing documentation for 1-1 HP Jetdirect print servers 1-12 networked peripherals remotely 3-6 other software 1-17 printer drivers 1-13 software (hardware before software procedure) 1-8 software (software before hardware procedure) 1-7...
Premium Inkjet Transparency Film A-4 Premium Paper, PH A-3 premium papers, HP A-2 Premium Photo Paper, HP A-3 Premium Plus Inkjet Transparency Film, HP A-4 Premium Plus Photo Paper, HP A-2 print cartridges. See ink cartridges print jobs cancelling 1-4, 2-12 resuming 1-4 print media.
A-1 Printer Services tab 3-2 Printer Status tab 3-1 tools for diagnostics 3-1 top cover 1-3 transparencies HP Premium InkJet Transparency Film A-4 printing 2-18 tray capacities 2-3 tray 1 capacity 2-3, C-1 clearing jams 4-11 duplexing from 2-12...
4-15 print quality 4-19 speed 4-16 trays 4-22 troubleshooting resources configuration page for HP Jetdirect print server 4-14 demo page 3-2 diagnostic page 4-14 hp instant support 1-1, 3-2, 3-3 HP support 3-2 light patterns on control panel 5-1...
© 2003 Hewlett-Packard Company http://www.hp.com/support/businessinkjet1100...