Component video troubleshooting chart
Problem: You cannot see a video image on your TV/Display that is satisfactory, while using the HP Digital
Entertainment Center that is connected with component video out.
Solution: Select the condition and corresponding procedure that most closely matches your problem when
connected to Component Video Out:
DVD does not
A DVD error message on screen, or an extended blank screen,
indicates that your DVD will not play. Your commercial DVD
might not play video when connected to Component Video Out
at 720p or 1080i.
No video image.
Screen is blue, black, or very distorted.
Component Video Out may not work because the output setting
remains at an unsupported format. For example, 480p format is
set on a standard-definition TV that does not support a 480p
format. Some displays may not accept 720p format.
No video image after you have changed the Video Out cable
connection to the TV.
Wrong colors or
The screen displays wrong colors or erratic video, after Media
Center optimizes your display.
DVD does not play or an error appears on screen
Content-protected commercial DVD playback requires 480i or 480p format settings when component video is
connected. This applies to most retail movie DVDs. DVDs may not play after your TV/Display settings are
optimized because of copy protection that is built into commercial DVDs.
Problem: You might see a blank screen or
an error message indicating that your DVD
will not play, after you insert it into the drive
and select play.
Solution: To play a commercial DVD video,
in component video, in Media Center, if you
see an error message or blank screen:
1 Press Stop on the remote control.
2 Press Media Center on the remote control
3 Click More Programs, HP Settings,
and then Video Settings.
HP Digital Entertainment Center TV/Display Setup Guide
"DVD Does Not Play or an Error
Appears on Screen" on page 24.
"Blank screen (blue, black, or
distorted)" on page 25.
After inserting a DVD, see "DVD
Does Not Play or an Error Appears
on Screen" on page 24.
"Check component video" on
"Wrong Colors or Erratic Video on
Screen" on page 29.