The "Phone Cord Connected to Correct Port on Fax" test failed
Solution: Plug the phone cord into the correct port.
Using the phone cord supplied in the box with the HP Fax, connect one end to
your telephone wall jack, then connect the other end to the port labeled 1-LINE
on the back of the HP Fax.
1 Telephone wall jack
2 Use the phone cord supplied in the box with the device to connect to the "1-LINE" port
After you have connected the phone cord to the port labeled 1-LINE, run the fax
test again to make sure it passes and that the HP Fax is ready for faxing.
Try to send or receive a test fax.
Make sure you use the phone cord that came with the HP Fax. If you do not use
the supplied phone cord to connect from the telephone wall jack to the HP Fax,
you might not be able to send or receive faxes. After you plug in the phone cord
that came with the HP Fax, run the fax test again.
If you are using a phone splitter, this can cause faxing problems. (A splitter is a
two-cord connector that plugs into a telephone wall jack.) Try removing the splitter
and connecting the HP Fax directly to the telephone wall jack.
Configure and manage
If you use the 2-EXT port to connect to the telephone wall jack, you
will not be able to send or receive faxes. The 2-EXT port should only be used
to connect other equipment, such as an answering machine.