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HP 3100C Administrator's Manual

Hewlett-packard digital sender administrator guide.
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  • Page 2

    HP Digital Sender 8100C Administrator Guide...

  • Page 3: Safety Information

    Copyright information © Copyright Hewlett-Packard Company 2000 All rights reserved. Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under copyright laws. Publication number C7707-90006 First Edition, April 1, 2000 Trademark credits Adobe, the Adobe logo, Acrobat, the Acrobat logo, Adobe Circulate, and the Adobe Circulate logo are trademarks of...

  • Page 4: Table Of Contents

    HP Web JetAdmin ........

  • Page 5: Table Of Contents

    Replacement parts and accessories ........66 HP customer support options worldwide......67 HP support .

  • Page 6: Introduction

    About the digital sender Introduction The HP Digital Sender 8100C can be directly connected to TCP/IP networks. It converts black-and-white and color documents, drawings, and photographs into electronic format and distributes them directly to several types of destinations: e-mail addresses...

  • Page 7: Environments And Protocols, Network Operating Systems, Dependency Matrix

    SMTP automatically. Environments and protocols Network operating systems The HP Digital Sender 8100C must be directly connected to TCP/IP network. A 10Base-T ethernet connection is provided by the network interface card that comes installed in the digital sender. Dependency matrix The following table shows the HP Digital Sender 8100C services that are available and their dependencies.

  • Page 8: Features, Performance, Paper Handling

    For maximum scanning speeds, see page Paper handling The HP Digital Sender 8100C supports multiple paper sizes: Letter: 215.9 by 279 mm (8.5 by 11 inches) A4: 210 by 297 mm (8.3 by 11.7 inches) Legal (from the ADF only): 215.9 by 355.6 mm (8.5 by 14...

  • Page 9: Sending Quality

    The original has a mix of color and black-and-white areas. The original is a photograph. -Or- The colors or shades of gray in an image must be transmitted clearly. Destinations E-mail HP JetSend printer E-mail HP JetSend printer E-mail HP JetSend printer...

  • Page 10: Distribution Services

    The digital sender is capable of distributing documents to the following types of destinations: e-mail addresses fax phone numbers (via fax Internet service) HP JetSend-enabled printers E-mail destinations The digital sender can send MIME-compliant e-mail messages to Internet addresses. It uses SMTP-MIME to deliver these messages.

  • Page 11

    HP JetSend-enabled printer destinations You can enable send to printer by setting up one or more HP JetSend-enabled printers on the network for use with the digital sender. The printers you designate must be HP JetSend-enabled, connected to the network, and have a valid TCP/IP address. See the HP JetSend website (http://www.jetsend.com) for a list of...

  • Page 12: Security

    Security The HP Digital Sender 8100C operates as a stand-alone unit on the network. You administer each digital sender independently of any other device on the network under a password that applies only to that digital sender. The digital sender accepts three types of users:...

  • Page 13: Components, Hardware Components

    Components Hardware components The following illustrations show the digital sender hardware components. Front and top view Document input tray Document output tray Document lever Control panel...

  • Page 14

    Components Front view with ADF unit raised ADF unit (raises to reveal glass) Glass...

  • Page 15: Rear View

    Rear view ADF connector cable Locking lever Connector socket Power switch Control panel Power connector socket ADF connector socket Control panel connector cable Control panel socket Connector to the preinstalled network interface card...

  • Page 16: Installation Process

    Installation process Installing the digital sender Installation process See the Welcome Poster for installation and initial setup of the HP Digital Sender 8100C. This Administrator’s Guide provides much more detail on configuring the digital sender.

  • Page 17: The Configuration Process, E-mail, I-fax, And Hp Jetsend Configuration, Extended And Optional Functionality

    (requires information provided by i-fax vendor) send documents to HP JetSend-enabled printers on your network discover the digital sender over the network with HP Web JetAdmin Extended and optional functionality Once you have established the digital sender on the network and enabled basic functionality, you can extend functionality for the services you wish to implement.

  • Page 18: Assigning An Ip Address To The Digital Sender, Preparing For Configuration

    BOOTP server. In this scenario, you prepare the device attached to the network, make an entry for it on the DHCP or BOOTP server, and then turn the device on. The HP JetDirect print server (network interface card) inside the HP Digital Sender 8100C picks up its IP information from the DHCP or BOOTP server.

  • Page 19

    Prefix or Postage to use before fax number (supplied by Internet fax provider) File format (PDF or TIFF--determined by Internet fax provider) Additional information needed for HP JetSend configuration HP JetSend-enabled printer addresses Decisions and information needed for extended functionality...

  • Page 20

    To configure parameters If you have not already done so, turn the digital sender on. Press +F4) from the main menu to go to the setup ETUP menu. Press (F2) and use the arrow keys to highlight the ETTINGS General configuration menu from the list which appears. Press (F1).

  • Page 21: Configure E-mail Parameters

    Configure e-mail parameters After you have physically installed the digital sender, you only need to configure a few parameters to begin using the digital sender. After you have configured these parameters, you will be able to send e-mail messages and use e-mail addresses located on an LDAP server of your choosing.

  • Page 22: Configure I-fax Parameters

    Configure I-fax parameters After you have configured the digital sender to send e-mail, you only need to configure a few additional parameters to begin sending faxes. Information for the i-fax parameters are issued by your Internet fax provider. (See page 26 for more detailed explanations): I-Fax Configuration Menu Fax Provider Domain (an Internet address)

  • Page 23: Configure Extended And Optional Parameters

    Configure extended and optional parameters Listed below are some additional parameters you can configure for extended and optional functionality (see parameters” on page 26 parameters): General configuration menu Admin Full Name (full name of the administrator) Language (for the control panel, if other than English) Date, Time, Time Zone (of the digital sender) Paper Size (default size for the scanning area) Allow Guest Login (either on or off)

  • Page 24

    As a convenience for your users, you can add the addresses of HP JetSend-enabled printers used in your office. Users can then select from a list of HP JetSend-enabled printers rather than manually entering an IP address or DNS name.

  • Page 25: Test The Installation, Hp Web Jetadmin

    See the user guide for instructions on sending to a printer. HP Web JetAdmin HP Web JetAdmin is an optional utility for use with the digital sender. It is a browser-based program that lets you remotely configure, monitor, and control HP network peripherals such as printers, plotters, scanners, and digital senders.

  • Page 26: Summary Of Administrator Activities

    Procedures in this chapter explain how to perform administrator activities at the control panel. Access to administrator-specific activities is blocked by the administrator password. It is recommended that administrator create a password during the setup of the HP Digital Sender 8100C.

  • Page 27: Configuration Menu Parameters

    Configuration menu parameters Parameters that use an IP address can show only the numeric address, even when a symbolic name has been assigned to a device. Configuration parameters on the control panel Parameter General Menu Administrator E-mail Administrator Full Name Administrator Password Language...

  • Page 28

    (2) the setting for this parameter changes to MANUAL. Changing this value causes the digital sender to shut down and restart. IP Address Unique TCP/IP network address of the HP JetDirect print server (network interface card) in the digital sender. Required for the digital sender to work. LEAR Changing this value causes the digital sender to shut down and restart.

  • Page 29

    Configuration parameters on the control panel (continued) Parameter WINS Server Address E-mail Menu E-mail Server Addr. E-mail Default From E-mail Default Subject E-mail Quality E-mail File Format Auto BCC Function Enabled LDAP Server Address Description IP address of the WINS server. Used for WINS (Windows Internet Naming Service) symbolic name resolution if you identify servers and devices on your network by network name instead of by IP address.

  • Page 30

    Not all servers require this information. Up to 512 characters are allowed. See the digital sender website for examples (http://www.digitalsender.hp.com). LDAP Service Port TCP/IP port number on which the LDAP directory server is listening. The default port is 389.

  • Page 31: Controlling Security, Changing Or Setting Administrator Password, Erasing Administrator Password

    Changing or setting administrator password Unless a password is used, anyone can perform sensitive administrator activities. Therefore, the administrator is encouraged to create a password during the setup of the HP Digital Sender 8100C. Note The administrator password is case-sensitive.

  • Page 32: Determining Who Can Use The Digital Sender

    At the control panel, press (F2). Select the General configuration menu. If an administrator password is required, the HP Digital Sender 8100C Administrator’s Password dialog box appears. Type the password and press Use the Allow guest login field to indicate your preference. On accepts guest login, Off prohibits guests from using the digital sender.

  • Page 33: Obtaining Status And Activity Information, Job(s) State

    The job has successfully been delivered to its destination. Network error. The job has failed to be delivered. This message will appear if the destination HP JetSend-enabled printer is busy or out of paper, or the sending process times out.

  • Page 34: Revision

    Revision page The Revision page displays useful information about the digital sender (see the table on the next page). Use it for the following reasons: verify configuration settings verify the operating status of the network interface card learn the MAC address of the digital sender learn firmware version numbers The Revision page is in English only (even if you configure the control panel for a different language).

  • Page 35

    Unique TCP/IP address of the network interface card. This is assigned by the administrator. If subnets are used, the filter used to identify the subnet of the HP JetDirect print server (network interface card). This is assigned by the administrator. Status of the connection to the network: INITIALIZING The network interface card is searching for a valid IP address.

  • Page 36: Tasks

    Each task is assigned a Status, Error Number (Errno), and State (St). Tasks cannot be modified or deleted and are diagnostic tools that may be referred to by HP Technical Support staff. To display the Tasks page At the control panel, press...

  • Page 37: Notification Of E-mail Delivery, Administrator Tools, Shutting Down And Restarting

    (for example, when you need to replace a part or to close down for holidays) when instructed to do so by troubleshooting steps or HP customer support Notes about the procedure: Shutdown locks the digital sender from use until you restart it.

  • Page 38: Resetting To Factory Defaults

    Make sure the digital sender is idle. At the control panel, press (F2). Select any of the configuration menus. If an administrator password is required, the HP Digital Sender 8100C Administrator’s Password dialog box appears. Type the password and press When the configuration menu appears, press...

  • Page 39: Checking The Address Book Database

    Make sure the digital sender is idle. At the control panel, press (F2). Select any of the configuration menus. If an administrator password is required, the HP Digital Sender 8100C Administrator’s Password dialog box appears. Type the password and press When the configuration menu appears, press...

  • Page 40: Clearing The Data Base

    Make sure the digital sender is idle. At the control panel, press Select any configuration menu. If an administrator password is required, the HP Digital Sender 8100C Administrator’s Password dialog box appears. Type the password and press (F1). When the configuration menu appears, press Select Check Address Books and press Confirm that you want to perform the check.

  • Page 41: B/w Contrast

    To change the contrast for sending At the control panel, press (F2). Select any of the configuration menus. If an administrator password is required, the HP Digital Sender 8100C Administrator’s Password dialog box appears. Type the password and press When the configuration menu appears, press Select B/W Contrast and press By default, the digital sender is set to Automatic.

  • Page 42: Creating And Maintaining User Profiles

    To create a user profile At the control panel, press (F1). If an administrator password is required, the HP Digital Sender 8100C Administrator’s Password dialog box appears. Type the password and press Type a name in the Users field and press...

  • Page 43

    To change a user profile At the control panel, press (F1). If an administrator password is required, the HP Digital Sender 8100C Administrator’s Password dialog box appears. Type the password and press Select a name in the list of users by using the arrow keys or type...

  • Page 44: Working With Address Books

    Working with address books This section contains information about address books that pertains to the administrator. The administrator maintains these categories in the ETUP Public E-mail Lists Contains predefined groups of e-mail addresses available to any user. Only the administrator can change information in this address book.

  • Page 45: Maintaining The Public Lists Address Book

    To add a list to the Public Lists address book Press Select Public E-mail Lists. If an administrator password is required, the HP Digital Sender 8100C Administrator’s Password dialog box appears. Type the password and press Type the name for the distribution list.

  • Page 46

    To add addresses to a distribution list Press +F4), then ETUP Select Public E-mail Lists. If an administrator password is required, the HP Digital Sender 8100C Administrator’s Password dialog box appears. Type the password and press Select the distribution list you want to edit. Press to modify the list.

  • Page 47: Maintaining The Public E-mail Address Book

    To add an address to the Public E-mail address book Press Select Public E-mail Addresses. If an administrator password is required, the HP Digital Sender 8100C Administrator’s Password dialog box appears. Type the password and press Add an address by doing one of the following: Change the name and e-mail information for this entry as necessary.

  • Page 48: Maintaining User Lists And Addresses, Maintaining Fax Lists And Numbers

    Maintaining user lists and addresses To add, modify, or delete the addresses and lists for a particular registered user, follow the procedures in E-mail address book” on page 46 address book” on page 44 Select User’s E-mail Lists or User’s E-mail Addresses from Between steps 3 and 4, enter the user name.

  • Page 49: Upgrading The Digital Sender Firmware

    Upgrading the digital sender firmware If you register with the digital sender website www.digitalsender.hp.com), you will be notified by e-mail when a firmware upgrade is available for the digital sender. Notes about the procedure: When you upgrade the digital sender firmware, you replace the existing firmware image with one or more new files.

  • Page 50: Backing Up And Restoring The Digital Sender, Backing Up The Digital Sender

    To install the Backup and Restore utilities On the product CD, browse to the Utilities folder. Review the Readme.txt file Run Install.bat. The utilities are installed to C:\HP 8100C\Utility. Note Backup and Restore are command line programs which can be run from a .bat or .cmd file.

  • Page 51: Restoring The Digital Sender

    Use this procedure: After initializing the address books After performing a Restore to factory defaults When instructed to do so by HP Customer Support Note This procedure will erase any changes made to the address books and configurations since a backup image was created.

  • Page 52: Cleaning The Digital Sender, Digital Sender Glass

    Cleaning the digital sender Digital Sender glass When to clean: as necessary when vertical streaks appear on electronic forms of sent documents To clean the glass Clean the glass surface gently using a soft cloth. Do not press hard on the glass surface (you could break the glass). You may dampen the cloth with water, isopropyl alcohol, or window cleaner, if necessary.

  • Page 53

    When to clean: if paper documents in good condition begin to mis-feed when vertical streaks appear on electronic forms of sent documents To clean the ADF Raise the control panel access hatch. Wipe the rollers and separation pad with a soft, clean, lint-free cloth. You may dampen the cloth with isopropyl alcohol, if necessary.

  • Page 54

    Cleaning the digital sender Check the flat gray bar above the ADF window. The bar should have no black or other markings. If necessary, clean the flat gray bar. Raise the output tray. Wipe the bottom of the ADF window (the clear plastic window) with a soft, clean, lint-free cloth.

  • Page 56: Sources For Information About Problems

    Information on the page reveals the status of your network and the network interface card. The page is also your reference for information about firmware versions and product numbers (sometimes needed when you contact HP customer support). Sources for information about problems “Control panel messages” on page 56 “Job(s) state”...

  • Page 57: Troubleshooting The Digital Sender, General Digital Sender Troubleshooting, Control Panel Messages

    Troubleshooting the digital sender General digital sender troubleshooting Use the table in the user guide to solve common problems encountered while using the digital sender. Contact HP customer support the problem. Control panel messages The following table lists the messages the control panel might display which may require the administrator’s attention.

  • Page 58

    Try reentering the information in the Network configuration menu. Turn the digital sender off and then back If the problem persists, contact HP customer support. See “Configure e-mail parameters” on page 20. Turn the digital sender off and then on again.

  • Page 59

    LDAP searches are invalid. The digital sender did not recognize the password you entered. The firmware version of the HP JetDirect print server (interface card) installed in the digital sender is not compatible with the product. There is a problem with the LDAP configuration.

  • Page 60

    If it ERROR displays , note the codes and contact HP customer support. Check the accuracy of your search string and search criteria. Use the E-mail configuration menu at the control panel to correct the search root or name/password combination.

  • Page 61

    Try the search again. Turn the digital sender off and then back If the problem persists, contact HP customer support. Press any key to clear the message, and then retype the password. Passwords are case-sensitive, so make sure you enter the correct combination of lowercase and uppercase letters.

  • Page 62

    Verify all cables are seated securely. If the problem persists, note the code and contact HP customer support. Turn the digital sender off and then back on. Reconfigure all network parameters. If the problem persists, note the code and contact HP customer support.

  • Page 63: Troubleshooting Network Problems, Network Interface Card Troubleshooting

    If the digital sender fails to connect to the network, verify the following information is correctly entered in the Network configuration menu. IP address IP subnet mask IP gateway Refer to troubleshooting guides. for a description of all parameters http://www.digitalsender.hp.com for advanced network...

  • Page 64: Hewlett-packard Limited Warranty Statement

    HP will replace software media which does not execute its programming instructions due to such defects. HP does not warrant that the operation of HP products will be uninterrupted or error free. If HP is unable, within a reasonable...

  • Page 65

    SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. HP will be liable for damage to tangible property per incident up to the greater of $300,000 or the actual amount paid for the product that is the subject of the claim, and for damages for...

  • Page 66: Hewlett-packard Year 2000 Warranty

    Hewlett-Packard Year 2000 warranty Hewlett-Packard Year 2000 warranty Subject to all of the terms and limitations of the HP Limited Warranty Statement provided with this HP Product, HP warrants that this HP product will be able to accurately process date data (including, but not...

  • Page 67: Replacement Parts And Accessories

    Replacement parts and accessories You can obtain replacement parts for your HP Digital Sender 8100C by contacting your sales representative or your Hewlett-Packard dealer. Replacement parts and accessories Item Documentation CD-ROM (full set) Welcome Poster Welcome Poster (Eastern Europe) ADF window...

  • Page 68: Hp Customer Support Options Worldwide

    Open Monday through Friday 8:30–18:00 CET (unless otherwise noted) HP provides a free telephone support service for 90 days, beginning with the first support call, but it must be within the one-year warranty period. By calling a telephone number listed below, you will be connected to a responsive team waiting to help you.

  • Page 69

    All other countries worldwide: Use the telephone number below for your country to obtain support during the warranty period. (541) 778 8380 Argentina +61 3 8877-8000 Australia (011) 829 6612 Brazil (1) (905) 206-4663 Canada +86 (0)10 6564 5959 China Chile 800 360 999 +85 (2) 2802 4098...

  • Page 70: Hp Support

    U.S., France, Germany, and U.K. - Printer drivers, updated HP printer software, and support documentation to help answer your questions about HP products are available. Use Keyword HP to start your tour or call 1-800-827-6364 preferred customer # 1118 to subscribe.

  • Page 72: Equipment Specifications

    Black-and-white documents Color documents Color and black-and-white documents High-resolution color and black-and-white photographs (print only) Software: HP Smart Compression Imaging Technology utilizing CCIP, G4, and optimized JPEG compression 100 to 240 Vac, 50 to 60 Hz 30 W idle 38 W operating...

  • Page 73

    Feature Keypad Scan engine Automatic document feeder (ADF) Description 40-key alphabetic keypad 12-key numeric keypad Help key Simplex/duplex key for single-sided or double- sided scanning Green “go” button and red “stop” button 4 context-sensitive function keys Full-color and grayscale ADF (automatic document feeder) and flatbed scans Image calibration Color and tonal adjustment...

  • Page 74: Environmental Ranges

    Environmental ranges Operating Storage Operating Storage CAUTION The operating environment should be stable, with no abrupt changes in temperature or humidity, or your digital sender might be damaged. If you move the digital sender from a cold to a warm environment, wait about two hours before using it.

  • Page 75: Supported Capabilities

    Size of public e-mail distribution lists Number of public e-mail distribution lists Size of fax distribution list Number of fax distribution lists Public HP JetSend-enabled printers Size of personal e-mail address book Number of personal distribution lists Length of user’s name Length of display name Length of user’s password...

  • Page 76: Declarations Of Conformity

    Manufacturer’s Name: Hewlett-Packard Company Manufacturer’s Address: Greeley Hardcopy Division 700 71st Avenue Greeley, Colorado 80634 Declares that the product Product Name: HP Digital Sender 8100C Model Numbers: C7707 (may contain suffix) C7707 Product Options: Conforms to the following specifications: SAFETY...

  • Page 77

    Contact Person: GHC Regulatory Manager Telephone: 970-350-5600 Product Name: HP Digital Sender 8100C Model Numbers: C7707 (may contain suffix) Product Options: C7707 This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules.

  • Page 78: German Noise Declaration

    German noise declaration German noise declaration Geräuschemission LpS <70 dB am Arbeitsplatz normaler Betrieb nach DIN 45635 T. 19 Die Daten sind die Ergebnisse von Typprüfungen.

  • Page 80

    Acrobat Reader,website activity information adding addresses to distribution list addresses to public e-mail book HP JetSend devices lists to address book user profiles address books adding lists adding to public e-mail checking clearing database 39, 43...

  • Page 81

    HP JetSend devices I-fax I-fax parameters at control panel optional parameters conformity, declaration of connector socket connectors control panel cable...

  • Page 82

    German noise declaration glass cleaning scanner scanner guest login guest users,description hardware components internal problems repair assistance specifications warranty HP authorized dealers HP JetDirect Cfg. parameter HP JetDirect FW Rev. parameter HP JetDirect ID parameter HP JetDirect Prd. # parameter...

  • Page 83

    IP Address parameter 27, 34 IP Configuration parameter IP Gateway parameter IP Subnet Mask parameter Jet Direct. See HP JetDirect printer server JetSend. See HP JetSend job queue,status Job State screen jobs description of status finding status...

  • Page 84

    Index messages control panel internal error network error MIME support minimum configuration paper size in ADF modes,sending modifying,user profiles Multi-Boot Ver. parameter network collisions connector to interface card error codes errors on job state screen framing errors operating systems supported packets problems connecting to server type...

  • Page 85

    Index protocols dependency on supported used for e-mail Public E-Mail address book adding addresses deleting addresses description maintaining maximum number of addresses maximum number of lists public lists adding lists deleting lists from maintaining Public Printers address book,maximum number of printers quality B/W Document...

  • Page 86

    AC line warranty hardware software year 2000 watts consumed Web JetAdmin. See HP Web JetAdmin websites Adobe Systems Incorporated firmware upgrade weight digital sender paper 58, 61...

  • Page 87

    Index WINS (Windows Internet Naming Service),configuration problem WINS Server Address parameter World Wide Web support service worldwide, support options WWW support service Y2K warranty year 2000 warranty...

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