Troubleshooting - HP T500 User Manual

9. Troubleshooting

Troubleshooting
1. The flash is not working.
The battery power is low.
The camera is in DC power mode.
In flash auto mode, camera flash fires ONLY when necessary (in dark setting as example).
2. The files on the memory card do not display smoothly when the LCD shows the "!"
marking.
The "!" means the SD card is low speed or contains incompatible content. The way to resolve this
condition is to format SD card by the camera instead of a PC (Please refer to the detailed Format
instruction in Section 5).
Or upgrade to a higher speed performance SD/SDHC/SDXC card to a high speed one.
3. Why do some of my indoor photos look blurry and dark?
The camera extends photo exposure time under low light/ indoor condition. Keep the camera
(and the target subject) steady for several seconds when taking photos. The shutter will sound
when photos are being taken.
4. How do I charge battery?
The quickest and preferred method is to use the supplied AC adaptor with the USB cable (See
page 8 in this manual for details). You can use the supplied UB cable with a PC or laptop to
recharge as well. Please note that if you use a laptop, please make sure it is plugged into an AC
source so that it's battery is not depleted. The camera must be turned OFF; blinking light
confirms charging, and the light becomes constant after the charging is completed.
In AC charging Mode, the light will turn itself off automatically after 3~5 minutes . The full charge
time is about 4 to 5 hours. (Actual charging time may vary depending on the condition of the
battery.)
5. After connecting the USB cable to the computer, ......
a. The disk [DV] shows the internal memory of the camera. (The disk label may be different
according to different model and PC OS.)
b. [Removable Disk] shows the external memory. (Under the circumstances of within the SD/SDHC/
SDXC card in the camera)
c. The disk [DVAP] shows the built-in Internet Direct application is saved at this disk. Please DO
NOT format this disk or delete the application inside; otherwise, the Internet Direct application
can not function.
6. The Camcorder does not power up.
- Make sure the battery is inserted properly.
- The battery may need to be re-charged.
- Try removing the battery for 30 seconds and re-install.
7. The Camcorder does not respond and seems to be locked.
- Try removing the battery for 30 seconds and re-install. Power up the camcorder.
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