If You Cannot Resolve The Problem - Canon PIXMA MP500 User Manual

• Error No.: 2500 is Displayed
• For Windows Users
.Cause Action
The [Instructions] is not displayed
on the printer driver screen.
Scan Guide is not displayed.
The [Instructions] on the printer driver screen is not displayed if the on-
screen manuals (instruction manuals) are not installed. Set the "Setup CO-
RaM" in your computer and install the on-screen manuals (instruction
manuals).
W
Note
The [Instructions] is displayed only on [Main] and [Maintenance] tabs.
The button for displaying the scanner driver operating instruction is
grayed out when the on-screen manuals (instruction manuals) are not
installed. Set the "Setup CD-ROM" in your computer and install the on-
screen manuals (instruction manuals).
Caution
W
Note
If You Cannot Resolve the Problem
If you cannot resolve the problem with any of the workarounds in this chapter, please contact the
Canon Customer Care Center.
Canon support staff are trained to be able to provide technical support to satisfy customers.
Attempts by customers to repair or take apart the machine will invalidate any
warranty regardless of whether the warranty has expired.
Before contacting the Canon Customer Care Center, confirm the following:
• Product name: PIXMA MP500
• Serial number: written on label at rear of machine
• Details of the problem
• What you tried to solve the problem, and what happened
If the machine emits any unusual sound, smoke, or odor, turn it off immediately.
Unplug the power cord from the outlet and contact the Canon Customer Care
Center. Never attempt to repair or disassemble the machine yourself.
Chapter 11 Troubleshooting 133