KitchenAid FRENCH DOOR BOTTOM MOUNT REFRIGERATOR Use & Care Manual page 35

PROBLEM
The ice cubes are hollow or
small
NOTE: This is an indication
of low water pressure.
Off-taste, odor or gray
color in the ice or water
POSSIBLE CAUSES
The water shutoff valve is not fully
open.
There is a kink in the water source line.
A water filter is installed on the
refrigerator.
A reverse osmosis water filtration
system is connected to your cold
water supply.
Questions remain regarding water
pressure.
Newly installed refrigerator requires
flush of water system.
Recently installed or replaced
plumbing connections. New plumbing
connections can cause discolored or
off-flavored ice and water.
Using a water supply connection type
other than recommended.
The ice has been stored too long.
The water has been stored too long.
Odor from stored food has transferred
to the ice.
There are minerals (such as sulfur) in
the water.
There is a water filter installed on the
refrigerator.
The water filter needs to be replaced.
TROUBLESHOOTING
SOLUTIONS
Turn the water shutoff valve fully open.
A kink in the line can reduce water flow. Straighten the water
source line.
Remove filter and operate ice maker. If ice quality improves,
then the filter may be clogged or incorrectly installed.
Replace filter or reinstall it correctly.
This can decrease water pressure. See "Water Supply
Requirements."
Call a licensed, qualified plumber.
Flush the water system. See "Water and Ice Dispensers" for
water system flushing instructions.
Discard the ice and wash the ice storage bin. Flush the water
system with 3 gal. (12 L) of water. Allow 24 hours for the ice
maker to make new ice, and discard the first 3 batches of ice
produced.
It is recommended to use copper tubing or Whirlpool supply
line, Part Number 8212547RP. See "Connect to Water Line."
Discard ice. Wash ice storage bin. Allow 24 hours for ice
maker to make new ice.
Dispense at least 1 qt (1 L) of water per week to maintain a
fresh supply.
Use airtight, moisture proof packaging to store food.
A water filter may need to be installed to remove the
minerals.
Gray or dark discoloration in ice may indicate that the water
filtration system needs additional flushing. Flush the water
system after installing and before using a new water filter.
See "Water and Ice Dispensers" for water filter flushing
instructions.
Replace the disposable water filter at least every 6 months or
when indicated. See "Water Filtration System."
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