Hp Customer Support Services; Before Calling Support - HP ProCurve 1600M Installation Manual

HP Customer Support Services

If you are still having trouble with your switch, Hewlett-Packard offers support
24 hours a day, seven days a week through the use of a number of automated
electronic services. See the Customer Support/Warranty booklet that came
with your switch for information on how to use these services to get technical
support. The HP networking products World Wide Web site,
http://www.hp.com/go/procurve also provides up-to-date support informa-
tion.
Additionally, your HP-authorized network reseller can provide you with assis-
tance, both with services that they offer and with services offered by HP.

Before Calling Support

Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should have retrieved the following informa-
tion:
Information Item
• product identification
• switch's OS (software)
version
• copy of the switch config-
uration
• copy of the switch Event
Log
• copy of the switch status
and counters information,
including the detailed
counters for the problem
port(s)
• copy of your network
topology map, including
network addresses as-
signed to the relevant de-
vices
HP Customer Support Services
Information Location
the front of the switch: Switch 1600M (HP J4120A) or
Switch 2424M (HP J4093A)
switch console: Main Menu –> 1. Status and Counters –>
1. General System Information (Firmware revision field)
switch console: Main Menu –> 5. Diagnostics –>
3. Browse Configuration File
switch console: Main Menu –> 4. Event Log
switch console: Main Menu –> 1. Status and Counters –>
4. Port Status and 5. Port Counters
your network records
Troubleshooting
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