Paper Handling Difficulties - Brother DCP-J4110DW Basic User's Manual

Print Quality Difficulties (continued)
Difficulty
Ink is smudged or running when
using glossy photo paper.
Prints appears dirty or the paper
jams when using A3 paper.
Stains appear on the reverse side
or at the bottom of the page.
The machine prints dense lines on
the page.
The printouts are wrinkled.

Paper Handling Difficulties

Difficulties
The machine does not feed paper.
Photo paper does not feed
correctly.
Suggestions
Be sure to check the front and back of the paper. Place the glossy surface (printing
surface) face down. (See Paper Type on page 24.)
If you use glossy photo paper, make sure that the paper type setting is correct.
®
(PC print for Windows )
Check Slow Drying Paper in the Basic tab of the printer driver.
(PC print for Macintosh)
Select Print Settings from drop-down list and then check Slow Drying Paper in
the printer driver.
(Copy)
Adjust the copy density to make copies lighter. (See Advanced User's Guide:
Adjusting Density.)
Make sure the printer platen is not dirty with ink. (See Advanced User's Guide:
Cleaning the machine's printer platen.)
Make sure you are using Brother Original Innobella™ ink.
Make sure you are using the paper support flap.
(See Loading paper and other print media on page 12.)
Make sure the paper feed rollers are not dirty with ink.
(See Advanced User's Guide: Cleaning the paper feed rollers.)
®
(Windows only)
Check Reverse Order in the Basic tab of the printer driver.
®
(Windows )
In the printer driver Advanced tab, click Colour Settings and uncheck
Bi-Directional Printing.
(Macintosh)
In the printer driver, choose Print Settings, click Advanced, choose
Other Print Options and uncheck Bi-Directional Printing.
Make sure you are using Brother Original Innobella™ ink.
Suggestions
Make sure the Jam Clear Cover at the back of the machine is closed.
If the Touchscreen shows the Paper Jam message and you still have a problem,
see Error and Maintenance messages on page 54.
If there is no paper, load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled,
you should straighten it. Sometimes it is helpful to remove the paper, turn the stack
over and put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Clean the paper pick-up rollers.
(See Advanced User's Guide: Cleaning the paper pick-up rollers.)
When you print on Brother Photo paper, load one extra sheet of the same photo
paper in the paper tray. An extra sheet has been included in the paper package
for this purpose.
Troubleshooting
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