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Canon H323 Installation Manual

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IP Office Release 6
H323 IP Telephone Installation
15-601046 Issue 16a - (15 March 2010)

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   Summary of Contents for Canon H323

  • Page 1

    IP Office Release 6 H323 IP Telephone Installation 15-601046 Issue 16a - (15 March 2010)

  • Page 2

    The support telephone number is 1-800-242-2121 in the United States. For additional support telephone numbers, see the Avaya Web site: http://www.avaya.com/support H323 IP Telephone Installation Page 2 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 3: Table Of Contents

    Contents Contents Alternate DHCP Server Setup 7.1 Using a Windows DHCP Server ..............71 IP Office H323 IP Phones 7.2 Alternate Options ..............74 1.1 What is New ..............8 WML Server Setup 1.2 Supported Phones ..............10 8.1 Testing 4620 WML Browsing Using Xitami ..............

  • Page 5: Ip Office H323 Ip Phones

    Chapter 1. IP Office H323 IP Phones H323 IP Telephone Installation Page 5 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 7

    · 1600 Series IP Telephones Administrators Guide (16-601443). · DHCP versus Static IP Installation Though static IP installation of H323 IP phones is possible, installation using DHCP is strongly recommended. The use of DHCP eases both the installation process and future maintenance and administration. For static installations, following a boot file upgrade, all static address settings are lost and must be re-entered.

  • Page 8: What Is New

    1.1 What is New IP Office Release 6 The following changes specific to Avaya H323 IP phone support have been made as part of the IP Office 5.0 release. · Avaya IP Phone Licenses On IP500 and IP500 V2 systems, Avaya 1600, 4600, 5600, 9600, IP DECT, DECT R4, T3 IP, Spectralink and VPN phones are licensed by Avaya IP Endpoint licenses.

  • Page 9

    IP Office H323 IP Phones: What is New IP Office 4.2 The following changes specific to H323 IP phone support have been made as part of the IP Office 4.2 release. · Support for 1600 Series Phones IP Office 4.2 Q4 2008+ supports the 1603, 1608, 1616 IP phones.

  • Page 10: Supported Phones

    1. VPNremote Support These phones can also be used with VPNremote firmware. 2. 1603/1603SW These phones require a PoE Splitter unit in order to user PoE. H323 IP Telephone Installation Page 10 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 11: System Capacity

    Extension Capacity The maximum number of H323 IP phones supported by an IP Office system is based on that system's maximum capacity for extensions of any type as listed in the table below. To find the capacity for IP phones remove the number of physical non-IP extensions installed on the system, ie.

  • Page 12: Phone Firmware

    The firmware in Avaya IP phones is upgradeable and different releases of firmware are made available via the Avaya support website. However H323 IP phones used on an IP Office system must only use the IP Phone software supplied with the IP Office Manager application.

  • Page 13: Simple Installation

    · H323 Gatekeeper IP phones require an H323 gatekeeper to which they register. The gatekeeper then controls connecting calls to the phone. In this scenario the IP Office control unit acts as the H323 Gatekeeper. · File Server During installation the IP phones need to download software and settings files for a file server.

  • Page 14: Installation Requirements

    · o HTTP/TFTP File Server A PC running the IP Office Manager application can perform this role for up to 5 H323 IP phones. An IP Office control unit with a memory card can use that memory card as the source for up to 50 phones. Otherwise an alternate HTTP file server is required.

  • Page 15: Licenses

    IP500 and IP500 V2 IP Office Systems On IP500 and IP500 V2 systems, Avaya IP Endpoint license are these licenses are required for Avaya H323 IP phones. This includes all 1600, 4600, 5600, 9600, IP DECT, DECT R4, T3 IP, Spectralink and VPN phones supported by IP Office Release 6.

  • Page 16: Network Assessment

    · When installing H323 IP phones on an IP Office system, it is assumed by Avaya that a network assessment has been performed. If a support issue is escalated to Avaya, Avaya may request to see the results of the network assessment and may refuse to provide support if a suitable network assessment was not performed.

  • Page 17: Voice Compression

    IP Office 5.0+ supports T38 fax on SIP trunks and SIP extensions. Each T38 fax call uses a VCM channel. Within a Small Community Network, a T38 fax call can be converted to a call across an H323 SCN lines using the IP Office Fax Transport Support protocol. This conversion uses 2 VCM channels.

  • Page 18

    The IP500 VCM cards, the level of channel usage is also indicated by the LEDs (1 to 8) on the front of the IP500 VCM card. Installing VCM Cards Refer to the IP Office Installation manual. H323 IP Telephone Installation Page 18 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 19: Qos

    IP Office H323 IP Phones: Voice Compression 1.10 QoS When transporting voice over low speed links it is possible for normal data packets (1500 byte packets) to prevent or delay voice packets (typically 67 or 31 bytes) from getting across the link. This can cause unacceptable speech quality.

  • Page 20: User Pc Connection

    To simplify the number of LAN connections from the user's desk, it is possible to route their PC Ethernet LAN cable via some H323 IP phones. The LAN cable should be connected from the PC to the socket with a PC symbol ( ) at the back of the IP phone.

  • Page 21: Power Supply Options

    IP Office H323 IP Phones: User PC Connection 1.13 Power Supply Options Each H323 IP phone requires a power supply. They do not draw power from the IP Office phone system. Listed below are the power supply options that can be used.

  • Page 22

    This is a 1U high 19-inch rack mountable unit. It is available in models to support 6, 12 or 24 PoE devices including H323 IP phones. For each device, it provides a RJ45 data in ports and a matching RJ45 data and power out port. It can support a maximum of 200 Watts or a peak of 16.8 Watts per port.

  • Page 23: File Server Options

    IP Office H323 IP Phones: Power Supply Options 1.14 File Server Options During installation and maintenance, the phones download software and settings files. In order to do this a phone first request files for an HTTPS server. If it gets no response it then tries to obtain the files from an HTTP server. 4600 and 5600 Series phones will then try TFTP.

  • Page 24: File Auto Generation

    If the 46xxsettings.txt file is auto-generated, it will specify the IP Office memory card as the location for phones to backup and restore user settings. If no file exists for a user, a file will be auto-generated. H323 IP Telephone Installation Page 24...

  • Page 25: Control Unit Memory Card

    IP Office H323 IP Phones: File Auto Generation 1.16 Control Unit Memory Card The memory card used with IP406 V2, IP500 and IP500 V2 systems can be used to store files including those used by Avaya IP Phones. · Non-Avaya supplied Compact Flash memory cards can be used for this type of file storage. However, they will not support embedded voicemail.

  • Page 27: Installation

    Chapter 2. Installation H323 IP Telephone Installation Page 27 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 28: 2. Installation

    5.o H323 Gatekeeper Settings Select System and then select the LAN1 tab. Select the Gatekeeper sub tab. Check the following settings: · o H323 Gatekeeper Enabled Ensure that this option is enabled. · o H323 Auto-created Extn This installation process assumes that this option is enabled until after installation of the phones has been completed.

  • Page 29

    8.o Extension Number and User Name Details A full listing of the planned extension number and user name details is required. The planned extension number must be unused and is requested by the phone during installation. H323 IP Telephone Installation Page 29 IP Office Release 6...

  • Page 30: Adding Licenses

    · The IP500 VCM 32 and IP500 VCM 64 cards will provide their full capacity of VCM channels, ie. providing up to 32 or 64 channels depending on the card type and the codecs being used. H323 IP Telephone Installation Page 30...

  • Page 31: Creating/editing The Settings File

    The last lines of the 46xxupgrade.scr file instruct the phone to request the file 46xxsettings.scr or 46xxsettings.txt. If present, that file is downloaded and used to set customer site specific options for the H323 IP phones. It is this 46xxsettings file that is used to contain site specific options for phones and should be edited to meet the customer requirements before installation of the phones.

  • Page 32

    Phones can use an HTTP server as a location to which the user's phone settings are backed up and restore when they log on or off the phone. See Backup Restore for full details. H323 IP Telephone Installation Page 32 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 33: Manually Creating Extensions

    11.When all new IP phone extension being added have been setup, send the new configuration back to the system. Set the Reboot Mode to Immediate or When Free as Extension changes cannot be merged. H323 IP Telephone Installation Page 33...

  • Page 34: Phone Connection

    12.Following file loading, the phone displays Ext. =. See Phone Registration H323 IP Telephone Installation Page 34 IP Office Release 6...

  • Page 35: Static Address Installation

    * key to enter a '.' character between digits. · CallSv= This is the address of the H323 gatekeeper. For IP Office systems this is the IP address of the IP Office LAN1. · CallSvPort= This is the Gatekeeper transport layer port number.

  • Page 36: Phone Registration

    · During subsequent phone restarts, even though the password is requested, it will only be validated if the phone's extension number is changed. 2. Test that you can make and receive calls at the extension. H323 IP Telephone Installation Page 36 IP Office Release 6...

  • Page 37: Extension & User Setup

    If a user Login Code is set, then any other IP device trying to log on as that extension must also enter the correct login code. If a login code is set, the user can use hot desk to log off and log on elsewhere. H323 IP Telephone Installation Page 37...

  • Page 38: Backup Restore

    2.9 Backup Restore 1600 Series H323 IP Telephones support using a HTTP server as the location to which they can backup and restore user specific data. These options are used if the location of the HTTP server for backup/restore has been specified in the phone 46xxsettings file.

  • Page 39

    Go to call screen on ringing on (1) or off (0). – PHNTIMERS Call Timer on (1) or off (0). PHNVISUALALERT Visual alerting on (1) or off (0). H323 IP Telephone Installation Page 39 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 40

    4. For Unix/Linux Web servers the fourth line might look more like: DavLockDB/usr/local/apache2/var/DAVLock 5. Create the var directory and make it writable by everyone. Right click Properties | Security | Add | Everyone | Full Control. H323 IP Telephone Installation Page 40 IP Office Release 6...

  • Page 41: Listing Registered Phones

    Installation: Backup Restore 2.10 Listing Registered Phones Using TFTP, a list can be obtained from the IP Office system of all the registered RAS users which includes H323 IP phones. For example: Extn2602,2602,192.168.42.2,1720 ains600,2600,192.168.42.10,1026 Extn2601,2601,192.168.42.4,1720 New,2702,192.168.42.200,1720 1. In Windows, select Start | Run and enter cmd for the Windows command line interpreter.

  • Page 42: Error Messages

    2.11 Error Messages The 4600 Series H323 IP phones issue error messages in English only. · Checksum error Downloaded application file was not downloaded or saved correctly. The phone automatically resets and attempts to re-initialize. · DHCP: CONFLICT At least one of the IP addresses offered by the DHCP server conflicts with another address. Review DHCP server administration to identify duplicate IP addresses.

  • Page 43: Other Installation Options

    Chapter 3. Other Installation Options H323 IP Telephone Installation Page 43 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 44: Vpn Remote Phones

    Adtran Netvanta 3305 VPN Router. Juniper Networks Secure Services Gateway 500 Series. Sonicwall Tz170 VPN Router. Juniper Networks Integrated Security Gateway (ISG) Series. Netgear FVX538 VPN Router. H323 IP Telephone Installation Page 44 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 45

    The firmware is located in a zip file in the folder \bin\VPN Phone. Whilst other VPNremote firmware releases may be made available by Avaya for download, those firmware release may not have been specifically tested with IP Office. H323 IP Telephone Installation Page 45 IP Office Release 6...

  • Page 46

    In order to inform that 4600 Series VPNremote phones to use IP Office licensing, the following line must be added to the 46vpnsettings.txt file: · SET SMBLIC 1 H323 IP Telephone Installation Page 46 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 47: Vlan And Ip Phones

    IP Phones as for both PC and IP Phone. well as the PC traffic. PC broadcast traffic cannot adversely effect Voice traffic. H323 IP Telephone Installation Page 47 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 48

    VLANTEST=0 The VLANTEST parameter is the length of time the IP Phone is to continue DHCP requests in a VLAN (0 means unlimited time). H323 IP Telephone Installation Page 48 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 49

    Shown below are the web and CLI configuration output from the HP Procurve Switch.. These where obtained using the configuration guidelines which can found below. Figure 1 HP Procurve Web Configuration H323 IP Telephone Installation Page 49 IP Office Release 6...

  • Page 50

    The operation of this network is dependant on the functionality defined in HP documentation. Specifically HP refers to this type of VLAN operation as Overlapping VLAN. The configuration relies also on that fact that Avaya 4600 IP Phones support VLAN operation . H323 IP Telephone Installation Page 50 IP Office Release 6...

  • Page 51

    209 then the 802.1 tag is removed before the switch forwards the packet to this port. Similarly when an untagged packet is originated and sent by IPO the switch will tag the packet before forwarding LAN port 3. H323 IP Telephone Installation Page 51...

  • Page 53: Static Administration Options

    Chapter 4. Static Administration Options H323 IP Telephone Installation Page 53 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 54: 4. Static Administration Options

    These procedures should only be used if you are using static address installation. Do not use these procedures if you are using DHCP. · To set parameters for all H323 IP phones on a system, you can edit the 46XXsettings.scr script file. Hold vs Mute Many of the static administration features are accessed using key sequences that begin by pressing either MUTE or HOLD .

  • Page 55: Qos Option Settings

    To continue, press #. · IR= This is the infrared (IR) port located on the front of some H323 IP phones. Press 1 or 0 to enable or disable the hub interface respectively. To continue, press #. 2. If you changed the setting, Save new values? is displayed. To end the procedure or save the new values, press #.

  • Page 56: View Details

    The router address assigned to the phone. · File server The address of the file server assigned to the phone. · Call server The address of the phone's H323 Gatekeeper. · 802.1X The current setting for 802.1X operation if being used. · Group This displays the group value set on the phone.

  • Page 57: Self-test Procedure

    Self test passed #=end · If self-test fails: Self test failed #=end 3. To end the self-test, press #. The phone returns to normal operation. H323 IP Telephone Installation Page 57 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 58: Resetting A Phone

    As soon as you press #, all static information will be erased without any possibility of recovering the data. 3. Whilst the system values are reset to their defaults, Clearing values is displayed. 4. Once all values are cleared, the phone will restart as if a new phone. H323 IP Telephone Installation Page 58 IP Office Release 6...

  • Page 59: Site Specific Option Number

    5. Set the Site Specific Option Number (SSON) fields to the required numbers. For IP Office 4.2+ two SSON field are available. 6. Click OK. 7. Send the configuration back to the system. Select Immediate or When Free as the Reboot Mode. H323 IP Telephone Installation Page 59 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 60: Automatic Gain Control

    AGC can be separately switched on or off for the phone handset, headset and speaker. The AGC settings for all H323 IP phones can also be set through the 46xxsetting.txt file. On some phones it can also be switched on or off through the phone's user menus.

  • Page 61: Restart Scenarios

    Chapter 5. Restart Scenarios H323 IP Telephone Installation Page 61 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 62: 5. Restart Scenarios

    Boot File Need Upgrading · No Application File or Application File Needs Upgrading · Correct Boot File and Application File Already Loaded · H323 IP Telephone Installation Page 62 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 63: Boot File Needs Upgrading

    · The password checked against is the user's Login Code stored in IP Office Manager. · Upon completion of registration, a dial-tone is available on the phone. H323 IP Telephone Installation Page 63 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 65: Infrared Dialling

    Chapter 6. Infrared Dialling H323 IP Telephone Installation Page 65 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 66: 6. Infrared Dialling

    6. Infrared Dialling Some H323 IP phones include an infrared (IR) port at the front of the phone. This includes the 4606, 4612, 4624 and 4620 phone. The port appears as a dark plastic window on the front edge of the phone, just below the normal dialling keys.

  • Page 67: Enabling The Ir Port

    6.1 Enabling the IR Port By default, where fitted the IR port on H323 IP phones is enabled. If necessary, it can be disabled. 1. With the phone on-hook and idle, press MUTE 4 6 8 # (MUTE I N T #). PHY2= and the current status is displayed.

  • Page 68: Beaming Files During A Call

    Click on the beam icon. Alternatively, click on the Menu icon and select the displayed Beam option. The phones should display the first eight characters and the file extension of the file being transferred. H323 IP Telephone Installation Page 68...

  • Page 69: Alternate Dhcp Server Setup

    Chapter 7. Alternate DHCP Server Setup H323 IP Telephone Installation Page 69 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 70

    · The DHCP lease time. · The IP address of the IP Office unit. · The IP address of the PC running Manager (this PC acts as a file server for the H323 IP phones during installation). H323 IP Telephone Installation...

  • Page 71: Using A Windows Dhcp Server

    2. Under Services and Applications in the Computer Management Tree, locate DHCP. 3. If DHCP is not present then you need to install the DHCP components. Refer to the Microsoft documentation. 2. Windows DHCP Setup for H323 IP Phones 2a. Creating the Scope A DHCP scope defines the IP addresses that the DHCP server can issue in response to DHCP requests.

  • Page 72

    DHCP option numbers. The settings for each option are attached to the scope. 1600 Series H323 IP phones request option 242 from the DHCP server. The option should include defining the address of the phone's H323 gatekeeper (the IP Office) and the address of the HTTP file server.

  • Page 73

    The scope can be manually activated by right clicking on the scope, select All Tasks and select Activate. The activation is immediate. You should now be able to start installing H323 IP phones using DHCP. If Manager is being used as the HTTP or TFTP server ensure that it is running on the specified PC.

  • Page 74: Alternate Options

    Note · The H323 IP phones, any Option 66 settings will be overridden by any TFTP entry in Option 176. Using Option 66 as part of the Scope is useful if alternate Gatekeeper addresses are required in the Option 176 settings whilst keeping within the 127 character limit.

  • Page 75: Wml Server Setup

    Chapter 8. WML Server Setup H323 IP Telephone Installation Page 75 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 76: 8. Wml Server Setup

    For details of those WML 1.2 tags supported, refer to the 4600 Series IP Telephone LAN Administrator's Guide. WTAI (Wireless Telephony Application Interface) links are supported to allow numbers embedded in WML pages to be dialed from phones. H323 IP Telephone Installation Page 76 IP Office Release 6...

  • Page 77: Testing 4620 Wml Browsing Using Xitami

    3. Scroll down the file to the section [MIME]. You will see that it is a list of settings for different text, image and application files types. 4. Scroll the end of the file and add the following new set of MIME type for files that are supported by H323 IP phones with a WAP browser.

  • Page 78

    <a href="wtai://wp/mc;200" title="Reception">Call Reception</a> This example link displays as Call Reception and have an adjacent phone icon. Pressing the adjacent display key on the phone will dial the number contained in the link. H323 IP Telephone Installation Page 78 IP Office Release 6...

  • Page 79: Setting The Home Page

    WML Server Setup: Testing 4620 WML Browsing Using Xitami 8.2 Setting the Home Page WAP capable H323 IP phones display a key option labeled Web when setup with a home page (press PHONE/EXIT if in any other menu). To access the home page, press the adjacent display key. The home page is set by editing the 46XXsetting.scr file found in the IP Office Manager applications program folder.

  • Page 80: Apache Web Server Wml Configuration

    · Content type: text/vnd.wap.wml 5. Click OK. 6. Stop and restart the web server so that the newly added MIME types are picked up. H323 IP Telephone Installation Page 80 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 81: Open Url Entry

    This method displays http so that the user only has to type in the URL at the end of http://. <input name="url" title="Name" value="http://" /> <anchor title="GET"> Go Get it <go method="get" href="$(url)"> </go> </anchor> H323 IP Telephone Installation Page 81 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 83: Index

    4620IP 20 802.11a/b/g 7 4620SW 7, 20, 44, 76 802.11b 7 4621SW 7, 44 802.1p 47 applies 802.1Q 35, 47, 55 4622 802.3af 21 H323 IP Telephone Installation Page 83 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 84: Issue 16a (15 March

    Call 7, 14, 17, 19, 31, 36, 37, 42, 44, 47, 77, 80 ASDM 44 During attaching subnet Option 66 Swap Text Files During H323 IP Telephone Installation Page 84 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 85

    Cisco PIX Security Appliance DNS Domain Name 70, 74 File Source DNS Server Address 70, 74 VPN Remote Doc Reference 44 CONFLICT 42 DOCTYPE wml PUBLIC 77 H323 IP Telephone Installation Page 85 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 86

    Ext 36 60, 67, 70, 74, 77, 79 extension 37 DHCP Setup Extension ID 33 H323 Gatekeeper 14, 71 Extension Number 14, 28, 33, 36, 37, 63 Hello World 77 IP phone Hold 35, 55, 56, 57, 58, 60, 67...

  • Page 87

    IP Office Engineers 77 Kentrox Q2300 VPN Router 44 IP Office Engineers Toolkit 77 IP Office IP Endpoint 7 IP Office LAN 77 L2 47, 55 H323 IP Telephone Installation Page 87 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 88

    Option 15 74 MG 7 Option 176 74 Microsoft 44, 74, 80 requesting Refer Option 66 74 Microsoft DHCP 74 attaching Microsoft IIS Web Server 80 H323 IP Telephone Installation Page 88 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 89

    71, 76 Reception">Call Reception</a 77 Phones share 47 Red 34, 47 PHY2 55, 67 refer 7, 21, 44, 47, 66, 77 Pocket PC 67 H323 IP Telephone Installation Page 89 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 90

    Submit Button 81 Select Yes 71 subnet 47, 70 called Self Installer 44 Enter self test 57 subnet mask 35, 70, 71 Self-Test Procedure 57 H323 IP Telephone Installation Page 90 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 91

    Voice Compression Module 14, 28 Unrestricted 47 voice signalling 19 Untagged 47 voice traffic 16, 20, 47 upgrading voicemail 19, 25, 33 application file H323 IP Telephone Installation Page 91 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 92

    Windows XP 80 winnt/system32/inetsrv/iis 80 WINS 70 Enter Wireless Access Protocol 76 Wireless Markup Language 76 Wireless Telephony Application Interface 76, 77 Within Manager 28 H323 IP Telephone Installation Page 92 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 93

    H323 IP Telephone Installation Page 93 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

  • Page 94

    This document contains proprietary information of Avaya and is not to be disclosed or used except in accordance with applicable agreements. © 2010 Avaya Inc. All rights reserved. H323 IP Telephone Installation Page 94 IP Office Release 6 15-601046 Issue 16a (15 March 2010)

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