Canon EOS C100 Instruction Manual page 148

Troubleshooting
Cannot record
- The file control information is corrupted or there was an encoder error. Turn off the camcorder and back on again.
Then, remove the SD card being used and reinsert it. Alternatively, replace the SD card. If this does not solve the
problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. SD cards or clips with corrupt file control information cannot
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be read by the supplied software, Data Import Utility.
Cannot switch SD card slots
- The SLOT SELECT button was pressed while the camcorder is recording. Wait until recording is finished to change the
selected SD card slot.
Change the battery pack
- The battery pack is exhausted. Replace or charge the battery pack.
Check *A/*B
- The SD card cannot be accessed. Check that the SD card is inserted correctly and not malfunctioning.
- Due to an SD card error, recording on/playback from the SD card is not possible. Remove and then reinsert the SD
card or use a different SD card.
- You inserted a MultiMedia Card (MMC) into the camcorder. Use a recommended SD card (A 38).
- If after the message disappears, the SD card access indicator illuminates in red, perform the following: Turn off the
camcorder and remove and reinsert the SD card. If the SD card access indicator illuminates in green, you can resume
recording/playback. If the problem persists, save your recordings (A 119) and initialize the SD card (A 40).
Check the data on *A/*B Initializing the card is also recommended
- The SD card cannot be used for any of the following reasons.
• A problem has occurred with the SD card.
• The camcorder cannot read the SD card's data.
• The SD card was initialized using a computer.
• The SD card has been partitioned.
- Save your clips (A 119) and initialize the SD card (A 40).
Data on *A/*B needs recovering Attempt to recover?
- If data on the SD card is corrupted, such as when the power suddenly turned off while recording, the data must be
recovered. When this message appears, select [OK] and then press the joystick.
Data on *A/*B needs recovering Change the position of the LOCK switch on the memory card.
- This message will appear the next time you turn on the camcorder if power supply was accidentally interrupted while
the camcorder was writing on the SD card and later the position of the SD card's LOCK switch was changed to
prevent erasure. Change the position of the LOCK switch.
Fan error
- The cooling fan has stopped working or may not be working properly. Consult a Canon Service Center.
File name error
- The folder and file numbers have reached their maximum value. Set [File Numbering] to [Reset] (A 143) and delete all
the photos on the SD card (A 125) or initialize it (A 40).
Invalid operation
- The following operations cannot be performed.
• In mode, immediately reviewing a recording made using pre-recording or double slot recording.
• Pressing the START/STOP button when there is no SD card in the camcorder.
• During continuous recording mode, pressing the START/STOP button while continuous recording is stopped and
recording is not possible (not enough space on the SD card, or maximum number of shots or continuous recording
clips already recorded).
Lens error Change the frame rate
- The lens attached to the camcorder is not compatible for shooting at the frame rate selected on the camcorder. Select
a different the frame rate (A 51).
Lens error Turn the camcorder off, then on again.
- There was a communication error between the camcorder and the lens. Turn the camcorder off and then on again.
Lens firmware update Firmware update failed. Try updating again.
- The lens's firmware could not be correctly updated. Try updating the lens's firmware again.
Media full
- SD card A and SD card B are full. Delete some clips (A 108) or photos (A 125) to free some space or replace one or
both SD cards.
Media is almost full
- The amount of available space on SD card A and SD card B combined is low. Replace one or both SD cards.