Toshiba SureMark 4610-SJ6 User Manual

Fiscal printer
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Toshiba Global Commerce Solutions
4610 SureMark Printers
User's Guide for 4610-SJ6 Fiscal Printer
GA27-5000-01

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Summary of Contents for Toshiba SureMark 4610-SJ6

  • Page 1 Toshiba Global Commerce Solutions 4610 SureMark Printers User's Guide for 4610-SJ6 Fiscal Printer GA27-5000-01...
  • Page 2 Information, Uninterruptible Power Supply Information and the information under Appendix D, “Notices,” on page 23. September, 2013 This edition applies to the Toshiba SureMark 4610-SJ6 Fiscal printer and to all subsequent releases and modifications until otherwise indicated in new editions.
  • Page 3: Table Of Contents

    Appendix D. Notices ..... . 23 Telecommunication regulatory statement ....25 © Copyright Toshiba Global Commerce Solutions, Inc. 2013...
  • Page 4 Electronic Emission Notices ....25 Federal Communications Commission (FCC) Statement ..25 Industry Canada Class A Emission Compliance statement ..25 Avis de conformité...
  • Page 5: Tables

    ..... 21 Standard USB connector pin assignments ..... 21 © Copyright Toshiba Global Commerce Solutions, Inc. 2013...
  • Page 6 4610- SJ6 Fiscal Printer User's Guide...
  • Page 7: Figures

    Print head and print line area ......9 Offline Printer Test Pattern – Customer Receipt Station....13 © Copyright Toshiba Global Commerce Solutions, Inc. 2013...
  • Page 8 viii 4610- SJ6 Fiscal Printer User's Guide...
  • Page 9: Safety

    Vor der Installation dieses Produkts die Sicherheitshinweise lesen. Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza. Les sikkerhetsinformasjonen (Safety Information) før du installerer dette produktet. Antes de instalar este produto, leia as Informações sobre Segurança. © Copyright Toshiba Global Commerce Solutions, Inc. 2013...
  • Page 10 Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. 4610- SJ6 Fiscal Printer User's Guide...
  • Page 11: About This Guide

    SureMark 4610 - SJ6 Fiscal Printer. This guide should also be used for problem determination on the printer. Where to find more information Current versions of Toshiba publications are available on the Toshiba support Web site. 1. On the right side of the web page under popular links, select Publications.
  • Page 12 4610- SJ6 Fiscal Printer User's Guide...
  • Page 13: Notice Statements

    These statements indicate situations that can be potentially lethal or extremely hazardous to you. A danger statement is placed just before the description of a potentially lethal or extremely hazardous procedure step or situation. xiii © Copyright Toshiba Global Commerce Solutions, Inc. 2013...
  • Page 14 4610- SJ6 Fiscal Printer User's Guide...
  • Page 15: Summary Of Changes

    Summary of changes September 2013 Updated for the transition to Toshiba and miscellaneous technical updates. © Copyright Toshiba Global Commerce Solutions, Inc. 2013...
  • Page 16 4610- SJ6 Fiscal Printer User's Guide...
  • Page 17: Chapter 1. Installation Instructions

    Any equipment to which this product will be attached must also be connected to properly wired receptacles. Note: For translations of these safety notices, see Safety Information—Read This First, G362-0609 . © Copyright Toshiba Global Commerce Solutions, Inc. 2013...
  • Page 18: Unpacking The Printer

    Unpacking the printer Note: Save all packing material and shipping containers. 1. Remove the SureMark printer from the shipping container and place it on a flat surface. 2. Open any shipping containers of additional options and accessories to install with the SureMark printer. 3.
  • Page 19: Installing Fillers For The Sj6 Printer

    b. Place the printer in the square-shaped filler panel. c. Route the keyboard cable to the side of the tab as shown in Figure 3 on page 4. d. Route all cables attached to the printer through the center opening of the system unit and place the printer (with its filler panel, if it is a single-station printer) on the system unit.
  • Page 20: Installing The Fillers For Eia-232 Systems

    2. Ensure that the side of each filler overlaps the tab on the side of the system unit. To install fillers: 1. Turn Off the system and disconnect the EIA-232 power supply (if connected). See Figure 1 on page 2. 2.
  • Page 21: Surepos 500 Integration

    3. If you do not have a video display, place the display filler on the system unit. 4. If you have a short keyboard, place the keyboard filler beside the keyboard. See Figure 3 on page 4. 5. Place the printer filler beside the display filler. Note: Make sure you route the printer cable to the side, as shown in the close up from Figure 3 on page 4.
  • Page 22 4610- SJ6 Fiscal Printer User's Guide...
  • Page 23: Chapter 2. Operation

    The cutter is jammed. See “Offline test” on page 12 for additional button functions. Top cover Printer-ready LED Customer receipt feed button Figure 5. SureMark printer indicator, control, and printing station © Copyright Toshiba Global Commerce Solutions, Inc. 2013...
  • Page 24: Paper Loading

    Paper loading 1. Open the top cover B . 2. If there is any unused paper or if there is an empty paper roll core in the paper roll holder inside the printer, remove it before inserting a new paper roll A . You can discard the empty paper core.
  • Page 25: Fiscal Logic Buttons And Indicators

    Fiscal logic buttons and indicators On the back of the printer, there are three LEDs A with two push buttons B next to them. These primarily are used by trained service personnel. Figure 7. LEDs and push buttons Thermal print head cleaning The thermal print head can be cleaned whenever print quality deteriorates.
  • Page 26 4610- SJ6 Fiscal Printer User's Guide...
  • Page 27: Chapter 3. Testing And Problem Analysis

    Any equipment to which this product will be attached must also be connected to properly wired receptacles. Note: For translations of these safety notices, see Safety Information—Read This First, G362-0609. © Copyright Toshiba Global Commerce Solutions, Inc. 2013...
  • Page 28: Testing The Printer

    Testing the printer When you power on the SureMark printer, it runs a power-on self-test (POST). If the POST finds no errors, the printer is ready for operation. Follow this procedure to determine if there are errors. Note: Never connect or disconnect the printer when power is applied (when the LED is on).
  • Page 29: Offline Printer Test Pattern - Customer Receipt Station

    5. See Figure 9 and verify that your printer has printed correct information for your configuration: v A solid line should appear as the last line of the test pattern. If any characters that appear in Figure 9 are missing from the test pattern you print, or if the solid line is missing, go to Table 1 on page 14.
  • Page 30: Resetting The Printer - Offline

    Resetting the printer - offline To reset the printer: 1. Open the top cover. 2. Power off the printer using the power On/Off switch on the right front corner of the printer. 3. Turn On the printer. Problem determination Any problems that arise with a SureMark printer are either software errors or hardware failures.
  • Page 31: Appendix A. Consumable Supplies

    Attention: Using an inferior grade of paper can affect print quality as well as the life of print heads and the printer mechanism. See the Toshiba support Web site for information about Original Equipment Manufacturer (OEM) paper recommended for SureMark printers.
  • Page 32 Toshiba specifications. Some inks and printing processes will work acceptably, while others will not. Printer problems that are caused by supplies that do not meet Toshiba specifications may result in a billable service call, regardless of the existence of a service contract.
  • Page 33: Appendix B. Printer Maintenance Procedures

    1. Clean the cover for cosmetic purposes as required. v Toshiba suggests the use of a soft clean cloth with warm soapy water for cleaning the plastic parts on Toshiba product. v Do not use abrasives or any alkaline, ammonia, or chloride-based cleaner.
  • Page 34 4610- SJ6 Fiscal Printer User's Guide...
  • Page 35: Appendix C. Technical Information

    Drive voltage for each cash drawer solenoid is 24 V dc at a current of 1 ampere. Connector pins are assigned as follows: © Copyright Toshiba Global Commerce Solutions, Inc. 2013...
  • Page 36: Eia-232 Connector Pin Assignments

    Table 3. Cash drawer connector pin assignments Signal Not connected Solenoid 1 driver Cash drawer status +24 V dc Solenoid 2 driver Ground The cash drawer solenoids should be connected between pins 4 and 2 for cash drawer 1 and between pins 4 and 5 for cash drawer 2. A Y-cable is required to bring out all the appropriate lines to attach the two units.
  • Page 37: Usb Connector Pin Assignments

    Ground Resident code page The code page is controlled by the fiscal printer microcode. Refer to the programming guide for your printer model and country. (See the Toshiba support Web site and select Publications.) Thermal printing font There are three font sizes for the resident character set on Model SJ6.
  • Page 38 (1.5 mm × 3.0 mm character height including descenders, 1.5 mm × 2.75 mm excluding descenders) v Font C is 8 dots (wide) × 16 dots (high) with the last 2-dot row used for descenders. (1.0 mm × 2.0 mm character height including descenders, 1.0 mm × 1.75 mm excluding descenders) v Font C, starting with level 38 micro code, is 8 dots (wide) and 20 dots (high) with the last 2-dot row used for descenders.
  • Page 39: Appendix D. Notices

    Web sites. The materials at those Web sites are not part of the materials for this Toshiba Global Commerce Solutions product and use of those Web sites is at your own risk.
  • Page 40 Global Commerce Solutions products. Questions on the capabilities of non-Toshiba Global Commerce Solutions products should be addressed to the suppliers of those products. This information is for planning purposes only. The information herein is subject to change before the products described become available.
  • Page 41: Telecommunication Regulatory Statement

    Properly shielded and grounded cables and connectors must be used in order to meet FCC emission limits. Toshiba Global Commerce Solutions is not responsible for any radio or television interference caused by using other than recommended cables and connectors or by unauthorized changes or modifications to this equipment.
  • Page 42: Germany Class A Statement

    EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der Toshiba Global Commerce Solutions empfohlene Kabel angeschlossen werden. Toshiba Global Commerce Solutions übernimmt keine Verantwortung für die Einhaltung der...
  • Page 43: Japan Voluntary Control Council For Interference Class A Statement

    Dieses Gerät ist berechtigt, in Übereinstimmung mit dem Deutschen EMVG das EG-Konformitätszeichen - CE - zu führen. Verantwortlich für die Einhaltung der EMV Vorschriften ist der Hersteller: Toshiba Global Commerce Solutions 3039 Cornwallis Road Building 307 Research Triangle Park, North Carolina 27709...
  • Page 44: Korean Communications Statement

    Japan Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guidelines with Modifications (products greater than 20 A per phase) Korean communications statement Please note that this device has been approved for business purposes with regard to electromagnetic interference (Type A). If you find this is not suitable for your use, you may exchange it for a non-business purpose one.
  • Page 45: European Community (Ec) Mark Of Conformity Statement

    This product is in conformity with the protection requirements of EC Council Directive 89/336/EEC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Toshiba Global Commerce Solutions cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the fitting of non-Toshiba Global Commerce Solutions option cards.
  • Page 46: Cable Ferrite Requirement

    TI. Se puede encontrar información sobre las ofertas de reciclado de productos de Toshiba Global Commerce Solutions en el sitio web Toshiba Global Commerce Solutions product recycling.
  • Page 47: Battery Return Program

    EEE on the environment and human health due to the potential presence of hazardous substances in EEE. For proper collection and treatment, contact your local Toshiba Global Commerce Solutions representative. Disposal of IT products should be in accordance with local ordinances and regulations.
  • Page 48: For California

    For proper collection and treatment, contact your local Toshiba Global Commerce Solutions representative. This notice is provided in accordance with Royal Decree 106/2008 of Spain: The retail price of batteries, accumulators and power cells includes the cost of the environmental management of their waste.
  • Page 49: Monitors And Workstations

    Monitors and workstations Connecticut: Visit the website of the Department of Energy & Environmental Protection for information about recycling covered electronic devices in the State of Connecticut, or telephone the Connecticut Department of Environmental Protection at 1-860-424-3000. Oregon: For information regarding recycling covered electronic devices in the state of Oregon, go to the Oregon Department of Environmental Quality site.
  • Page 50: Trademarks

    Trademarks The following are trademarks or registered trademarks of Toshiba, Inc. in the United States or other countries, or both: Toshiba The Toshiba logo The following are trademarks of Toshiba Global Commerce Solutions in the United States or other countries, or both:...
  • Page 51: Index

    12 European Union battery recycling statement 31 operating controls and indicators indicators and controls 7 operation 7 ferrite requirement 30 fiscal memory, electronic journal 19 flat panel displays 32 © Copyright Toshiba Global Commerce Solutions, Inc. 2013...
  • Page 52 (Model SJ6) 9 fillers for printers 3 thermal printing for printers 3 font 21 installing fillers 3 Toshiba support site product care 17 Publications xi trademarks 34 troubleshooting problem determination, Model SJ6 14 symptoms 14...

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