Page 1 IBM System x3100 M4 Type 2582 Problem Determination and Service Guide...
Page 3 IBM System x3100 M4 Type 2582 Problem Determination and Service Guide...
Page 4 Note: Before using this information and the product it supports, read the general information in Appendix B, “Notices,” on page 297, and the IBM Safety Information, and IBM Environmental Notices and User's Guide on the IBM System x Documentation CD, and the Warranty Information document that comes with the server.
Page 6 Problem determination tips ....148 Chapter 4. Parts listing, System x3100 M4 Type 2582 ..151 Replaceable server components .
Page 7 Hardware service and support ....295 IBM Taiwan product service ....295 Appendix B.
Page 8 Index ......305 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 9: Safety
Antes de instalar este produto, leia as Informações sobre Segurança. Antes de instalar este producto, lea la información de seguridad. Läs säkerhetsinformationen innan du installerar den här produkten. Bu ürünü kurmadan önce güvenlik bilgilerini okuyun. © Copyright IBM Corp. 2012...
Page 10: Guidelines For Trained Service Technicians
Make sure that the insulation is not frayed or worn. 4. Remove the cover. 5. Check for any obvious non-IBM alterations. Use good judgment as to the safety of any non-IBM alterations. 6. Check inside the server for any obvious unsafe conditions, such as metal filings, contamination, water or other liquid, or signs of fire or smoke damage.
Page 11 7. Check for worn, frayed, or pinched cables. 8. Make sure that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with. Safety...
Page 12: Guidelines For Servicing Electrical Equipment
If an electrical accident occurs, use caution, turn off the power, and send another person to get medical aid. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 13: Safety Statements
Safety statements Important: Each caution and danger statement in this document is labeled with a number. This number is used to cross reference an English-language caution or danger statement with translated versions of the caution or danger statement in the Safety Information document.
Page 14 2. First, remove power cords from outlet. 3. Attach signal cables to connectors. 3. Remove signal cables from connectors. 4. Attach power cords to outlet. 4. Remove all cables from devices. 5. Turn device ON. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 15 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 16 Class 1 Laser Product Laser Klasse 1 Laser Klass 1 Luokan 1 Laserlaite Appareil A Laser de Classe 1 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 17 Statement 4: ≥ 18 kg (39.7 lb) ≥ 32 kg (70.5 lb) ≥ 55 kg (121.2 lb) CAUTION: Use safe practices when lifting. Statement 5: CAUTION: The power control button on the device and the power switch on the power supply do not turn off the electrical current supplied to the device.
Page 18 To avoid these hazards, ensure that your system electrical requirements do not exceed branch circuit protection requirements. Refer to the information that is provided with your device for electrical specifications. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 19 Statement 15: CAUTION: Make sure that the rack is secured properly to avoid tipping when the server unit is extended. xvii Safety...
Page 20 240 V under any distribution fault condition. United Kingdom - Notice to Customers: This apparatus is approved under approval number NS/G/1234/J/100003 for indirect connection to public telecommunication systems in the United Kingdom. xviii IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 21: Chapter 1. Start Here
You can solve many problems without outside assistance by following the troubleshooting procedures in this Problem Determination and Service Guide and on the IBM website. This document describes the diagnostic tests that you can perform, troubleshooting procedures, and explanations of error messages and error codes.
Page 22 System Pack or UpdateXpress CD image. An UpdateXpress System Pack contains an integration-tested bundle of online firmware and device-driver updates for your server. In addition, you can use IBM ToolsCenter Bootable Media Creator to create bootable media that is suitable for applying firmware updates and running preboot diagnostics.
Page 23: Undocumented Problems
If you have completed the diagnostic procedure and the problem remains, the problem might not have been previously identified by IBM. After you have verified that all code is at the latest level, all hardware and software configurations are valid, and no light path diagnostics LEDs or log entries indicate a hardware component failure, contact IBM or an approved warranty service provider for assistance.
Page 24 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 25: Chapter 2. Introduction
Chapter 2. Introduction This Problem Determination and Service Guide contains information to help you solve problems that might occur in the IBM System x3100 M4 Type 2582 server. It describes the diagnostic tools that come with the server, error codes and suggested actions, and instructions for replacing failing components.
Page 26: Notices And Statements In This Document
Safety Information This document is in PDF on the IBM System x Documentation CD. It contains translated caution and danger statements. Each caution and danger statement that appears in the documentation has a number that you can use to locate the corresponding statement in your language in the Safety Information document.
Page 27: Features And Specifications
3050 m (10000 ft) type and speed of the microprocessor. – Server off: 10°C to 43°C (50°F to v For a list of supported microprocessors, 109.4°F) see http://www.ibm.com/servers/eserver/ – Shipping: -40°C to 60°C (-40°F to serverproven/compat/us/. 140°F) v Humidity (operating and storage): 8%...
Page 28 (upper limit) sound power level, in bels, for a random sample of machines. All measurements are made in accordance with ISO 7779 and reported in conformance with ISO 9296. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 29 Use the Setup utility to determine the 109.4°F) type and speed of the microprocessor. – Shipping: -40°C to 60°C (-40°F to v For a list of supported microprocessors, 140°F) see http://www.ibm.com/servers/eserver/ v Humidity (operating and storage): 8% serverproven/compat/us/. to 80% v Particulate contamination: Memory:...
Page 30 (upper limit) sound power level, in bels, for a random sample of machines. All measurements are made in accordance with ISO 7779 and reported in conformance with ISO 9296. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 31: Server Controls, Leds, And Power
Server controls, LEDs, and power This section describes the controls, light-emitting diodes (LEDs), and connectors on the front and rear of the server, and how to turn the server on and off. For the location of the LEDs on the system board, see “System-board LEDs” on page 18. Note: The illustrations in this document might differ slightly from your model.
Page 32 LED (some models) Power control button and power-on LED Press this button to turn the server on and off manually. The states of the power-on LED are as follows: IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 33 Off: AC power is not present, or the power supply or the LED itself has failed. Flashing rapidly (4 times per second): The server is partially on, but not ready to be fully turned on. The power-control button is disabled. This will last approximately 1 to 3 minutes.
Page 34: Rear View
Video Ethernet connectors USB 1 and 2 Ethernet link USB 3 and 4 status LED Ethernet transmit/ receive activity LED Power connector Connect the power cord to this connector. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 35: Server Power Features
(use this button only when directed by the IBM service support). You might have to use a pen or the end of a straightened paper clip to press the button.
Page 36: Turning Off The Server
The server can be turned off by Wake on LAN feature. v The integrated management module II (IMM2) can turn off the server as an automatic response to a critical system failure. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 37: Internal Leds, Connectors, And Jumpers
Internal LEDs, connectors, and jumpers The illustrations in this section show the connectors, light-emitting diodes (LEDs), and switches on the system board. The illustrations might differ slightly from your hardware. Note: The connectors on the system board illustrations might vary slightly from your system board, depending on your server model.
Page 38: System-Board External Connectors
Note: When you disconnect the power source from the server, you lose the ability to view the LEDs because the LEDs are not lit when the power source is removed. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 39: System-Board Switches And Jumpers
Before you disconnect the power source, make a note of which LEDs are lit, including the LEDs that are lit on the operation information panel and LEDs inside the server on the system board. Table 3. System board LEDs Component LED Description DIMM error LEDs A memory DIMM has failed or is incorrectly installed.
Page 40 (TPM) physical presence. Important: 1. Before you change any switch settings or move any jumpers, turn off the server; then, disconnect all power cords and external cables. Review the information in IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 41 vii, “Installation guidelines” on page 163, “Handling static-sensitive devices” on page 165, and “Turning off the server” on page 16. 2. Any system-board switch or jumper blocks that are not shown in the illustrations in this document are reserved. Chapter 2. Introduction...
Page 42 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 43: Chapter 3. Diagnostics
The information is collected into an XML file that you can send to IBM service and support. Additionally, you can view the server information locally through a generated text report file. You can also copy the outputs (xml.gz,txt, html) to removable media and view the html from a web browser.
Page 44: Event Logs
IBM Electronic Service Agent is a software tool that monitors the server for hardware error events and automatically submits electronic service requests to IBM service and support. In addition, it can collect and transmit system configuration information on a scheduled basis so that the information is available to you and your support representative.
Page 45 1. Go to http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/index.jsp. 2. In the navigation pane, click IBM System x and BladeCenter Tools Center. 3. Expand Tools reference, expand Configuration tools, expand IPMI tools, and click IPMItool.
Page 46: Clearing The Event Logs
POST error codes The following table describes the POST error codes and suggested actions to correct the detected problems. These errors can appear as severe, warning, or informational. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 47 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 48 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 49 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 50 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 51 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 52 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 53 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 54 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 55 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 56 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 57 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 58 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 59: System-Event Log
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 60 Power supply n No action; information only. 806f0008-0a02xxxx (Power Supply n) has been added. presence has been (n = power supply added to container. (n = number) power supply number) IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 61 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 62 “Updating the firmware” on page 267). 3. Run the DSA program. 4. Reseat the adapter. 5. Replace the adapter. 6. (Trained technician only) Replace microprocessor. 7. (Trained technician only) Replace the system board. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 63 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 64 2. Check the ambient temperature. You must be operating within the specifications. 3. Make sure that the heat sink for microprocessor is installed correctly. 4. (Trained technician only) Replace microprocessor. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 65 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 66 DIMMs are supported and configured correctly. 6. (Trained technician only) Replace the system board (see “Removing the system board” on page 258 and “Installing the system board” on page 261). IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 67 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. 806f010c-2001xxxx Memory uncorrectable Error A memory 1. Check the IBM support website for 806f010c-2002xxxx error detected for uncorrectable error an applicable retain tip or firmware 806f010c-2003xxxx Memory DIMM n has occurred.
Page 68 261). 6. (Trained technician only) Replace the affected microprocessor (see “Removing the microprocessor and heat sink” on page 250 and “Installing a microprocessor and heat sink” on page 254). IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 69 806f030c-2004xxxx wait 10 seconds before restarting the server. 1. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error. 2. Make sure that the DIMMs are...
Page 70 If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the DIMM through the Setup utility or the Advanced Settings Utility (ASU). IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 71 3. Check the IBM support website for an applicable retain tip or firmware update that applies to this memory event. If no memory fault is...
Page 72 261). 6. (Trained technician only) Replace the affected microprocessor (see “Removing the microprocessor and heat sink” on page 250 and “Installing a microprocessor and heat sink” on page 254). IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 73 If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician. 806f050c-2581xxxx Memory Logging Limit Error The memory 1. Check the IBM support website for Reached for One of the logging limit has an applicable retain tip or firmware DIMMs or All DIMMs. been reached.
Page 74 (n = has been detected (n = hard disk drive number) 806f020d-0402xxxx hard disk drive number) for drive n. (n = 806f020d-0403xxxx hard disk drive 806f020d-0404xxxx number) 806f020d-0405xxxx 806f020d-0406xxxx 806f020d-0407xxxx IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 75 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 76 4. Replace the adapters. 5. Replace the riser cards. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 77 4. Make sure that the adapter is supported. For a list of supported optional devices, see http://www.ibm.com/systems/info/ x86servers/serverproven/compat/ us/. 5. Replace the adapters. 6. Replace the riser cards. 806f0813-2582xxxx A Uncorrectable Bus...
Page 78 3. (Trained technician only) Replace the system board. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 79 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 80 3. Update all device drivers to the (%1 = interrupt has latest level. CIM_ComputerSystem. occurred. ElementName) 4. Update the firmware (UEFI and IMM2) (see “Updating the firmware” on page 267). IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 81 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 82 [arg1] to has changed the [arg2] by user [arg3]. Ethernet maximum transmission unit (MTU) setting of the Integrated Management Module external network interface to the specified value. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 83 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 84 ID or password. set to 5 in the interface and has firmware); %3 = IP been prevented address, from logging in for xxx.xxx.xxx.xxx) the lockout period. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 85 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 86 Integrated user [arg2]. Management Module (IMM) configuration from a previously saved configuration file. Some configuration settings might require that the IMM be restarted before they take effect. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 87 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 88 No action; information only. 00000000 from NTP server %1. been set to the (%1 = date and time that IBM_NTPService. is provided by the ElementName) Network Time Protocol server. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 89 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 90 [arg1]. method is enabled by user. 40000032- IPv6 DHCP enabled by Info IPv6 DHCP No action; information only. 00000000 user [arg1]. assignment method is enabled by user. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 91 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 92 [arg2]. SNMPv1 or SNMPv3 or Traps. 4000004a- SNMP [arg1] disabled Info A user disabled No action; information only. 00000000 by user [arg2] . SNMPv1 or SNMPv3 or Traps. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 93 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 94 (HTTPS) [arg1] by user disables Secure [arg2]. web services. 4000005c- Secure Info A user enables or No action; information only. 00000000 CIM/XML(HTTPS) disables Secure [arg1] by user [arg2]. CIM/XML services. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 95 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 96 RetryLimit=[arg2], RetryInterval=[arg3], EntryInterval=[arg4]. 4000006f-00000000 Alert Recipient Number Info A user adds or No action; information only. [arg1] updated: updates an Alert Name=[arg2], Recipient. DeliveryMethod=[arg3], Address=[arg4], IncludeLog=[arg5], Enabled=[arg6], EnabledAlerts=[arg7], AllowedFilters=[arg8]. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 97 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 98 00000000 [arg1]: Configuration for the use case restoration from a file where a user by user [arg2] restores a completed. Management Controller configuration from a file and it completes. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 99 Table 6. IMM2 error messages (continued) v Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v If an action step is preceded by “(Trained technician only),” that step must be performed only by a trained technician.
Page 100: Checkout Procedure
For information about power-supply problems, see “Solving power problems” on page 145. v For intermittent problems, check the error log; see “Event logs” on page 24 and “Diagnostic messages” on page 95. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 101: Performing The Checkout Procedure
Performing the checkout procedure To perform the checkout procedure, complete the following steps. 1. Is the server part of a cluster? v No: Go to step 2. v Yes: Shut down all failing servers that are related to the cluster. Go to step 2. 2.
Page 102: Troubleshooting Tables
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 103: General Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 104: Intermittent Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 105: Keyboard, Mouse, Or Pointing-Device Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 106: Memory Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 107: Monitor Or Video Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 108 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 109: Optional-Device Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 110: Power Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 111: Serial Port Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 112: Software Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 113: Universal Serial Bus (Usb) Port Problems
Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 114: Diagnostic Programs And Messages
Exception: If multiple error codes or LEDs indicate a microprocessor error, the error might be in a microprocessor or in a microprocessor socket. See “Microprocessor problems” on page 86 for information about diagnosing microprocessor problems. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 115: Diagnostic Text Messages
If the server stops during testing and you cannot continue, restart the server and try to run the diagnostic programs again. If the problem remains, replace the component that was being tested when the server stopped. To run the DSA Preboot diagnostic programs with software RAID turned off, complete the following steps.
Page 116 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 117 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 118 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 119 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 120 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 121 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 122 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 123 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 124 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 125 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 126 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 127 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 128 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 129 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 130 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 131 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 132 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 133 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 134 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 135 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 136 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 137 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 138 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 139 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 140 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 141 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 142 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 143 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 144 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 145 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 146 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 147 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 148 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 149 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 150 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 151 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 152 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 153 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 154 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 155 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 156 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 157 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 158 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 159 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 160 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 161 Follow the suggested actions in the order in which they are listed in the Action column until the problem is solved. v See Chapter 4, “Parts listing, System x3100 M4 Type 2582,” on page 151 to determine which components are customer replaceable units (CRU) and which components are field replaceable units (FRU).
Page 162: Recovering The Server Firmware
2. Under Product support, click System x. 3. Under Popular links, select Software and device drivers. 4. From the Product family menu, select System x3100 M4 to display the matrix of downloadable files for the server. 5. Download the latest server firmware update and the update tool UXSPI.
Page 163 Low security_N IMM SPI half jumper (JP22) ROM enable (JP12) TPM physical presence jumper (JP10) Microprocessor Clean CMOS jumper (JP1) TPM initialization jumper (JP11) BIOS boot backup DIMM 1 slot jumper (JP2) DIMM 2 slot ME flash ME recovery DIMM 4 slot DIMM 3 slot override jumper (JP8)
Page 164: Automated Boot Recovery (Abr)
25. Reconnect the power cord and any cables that you removed. 26. Restart the server. The system begins the power-on self-test (POST). 27. If these recovery efforts fail, contact your IBM service support representative for support. See “System-board switches and jumpers” on page 19 for a description of the jumpers and switches.
Page 165: Solving Power Problems
Solving power problems Power problems can be difficult to solve. For example, a short circuit can exist anywhere on any of the power distribution buses. Usually, a short circuit will cause the power subsystem to shut down because of an overcurrent condition. To diagnose a power problem, use the following general procedure: 1.
Page 166: Solving Ethernet Controller Problems
If the Ethernet controller still cannot connect to the network but the hardware appears to be working, the network administrator must investigate other possible causes of the error. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 167: Solving Undetermined Problems
Turn on the server and reconfigure it each time. v Any external devices. v Surge-suppressor device (on the server). v Modem, printer, mouse, and non-IBM devices. v Each adapter. v Hard disk drives. v Memory modules. The minimum configuration requirement is one 1 GB DIMM on the system board.
Page 168: Problem Determination Tips
Machine type and model v IMM2 firmware level v Adapters and attachments, in the same locations v Address jumpers, terminators, and cabling v Software versions and levels IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 169 Diagnostic program type and version level v Configuration option settings v Operating-system control-file setup See Appendix A, “Getting help and technical assistance,” on page 293 for information about calling IBM for service. Chapter 3. Diagnostics...
Page 170 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 171: Chapter 4. Parts Listing, System X3100 M4 Type 2582
Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 172 Microprocessor, Pentium G850 2.9GHz 2C 3MB cache 81Y7504 Microprocessor, Xeon E3-1220v2 3.1GHz 4C 8MB cache 00D8552 Microprocessor, Xeon E3-1270v2 3.5GHz 4C 8MB cache 00D8553 Microprocessor, Xeon E3-1280v2 3.6GHz 4C 8MB cache 00D8554 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 173 Cable, front USB assembly 81Y7485 Cable, USB conversion 39M2909 Cable, 1m SAS 39R6530 Cable, 3m SAS 39R6532 Cable, 1m internal USB 44E8893 Cable, internal USB 81Y3643 Chassis stand foot assembly 81Y7483 Chapter 4. Parts listing, System x3100 M4 Type 2582...
Page 174 (Model name: 2582-F4x). The illustrations in this document might differ slightly from your hardware. For 4U server models with non-hot-swap power supplies, please see Table 8. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 175 Memory, 2GB 1Rx8 UDIMM, 1600 MHz, DDR3 00D4953 Memory, 4GB 2Rx8 UDIMM, 1600 MHz, DDR3 00D4957 Memory, 8GB 2Rx8 UDIMM, 1600 MHz, DDR3 00D4961 Microprocessor, Core i3-2100, 3.1GHz 2C 3MB cache 69Y5148 Chapter 4. Parts listing, System x3100 M4 Type 2582...
Page 176 Cable, USB conversion 39M2909 Cable, 1m SAS 39R6530 Cable, 3m SAS 39R6532 Cable, 1m internal USB 44E8893 Cable, internal USB 81Y3643 Feet, chassis 13N2985 EMC shield 49Y8455 Filler, DVD-ROM Drive 13N2450 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 177 Recovery Package M3 Management Node with Software 00D7763 Preload Internal USB 3 RDX carrier/dock 46C2346 Internal USB RDX carrier/dock 46C5380 6Gb SAS HBA 46C8935 SFP optical module 46C9297 3U BRACKET KIT 94Y7628 Chapter 4. Parts listing, System x3100 M4 Type 2582...
Page 178 Table 9. Parts listing for the 5U server model with hot-swap power supplies (Model name: 2582-F4x). For 4U server models with non-hot-swap power supplies, please see Table 8. (continued) CRU part CRU part number number FRU part Index Description (Tier 1) (Tier 2) number Miscellaneous hardware 39Y9837 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 179: Product Recovery Cds
95Y3214 Multilingual Power cords For your safety, IBM provides a power cord with a grounded attachment plug to use with this IBM product. To avoid electrical shock, always use the power cord and plug with a properly grounded outlet. IBM power cords used in the United States and Canada are listed by Underwriter's Laboratories (UL) and certified by the Canadian Standards Association (CSA).
Page 180 Jamaica, Japan, Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama, Peru, Philippines, Taiwan, United States of America, Venezuela 39M5219 Korea (Democratic People’s Republic of), Korea (Republic of) 39M5199 Japan 39M5068 Argentina, Paraguay, Uruguay IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 181 IBM power cord part number Used in these countries and regions 39M5226 India 39M5233 Brazil Chapter 4. Parts listing, System x3100 M4 Type 2582...
Page 182 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 183: Chapter 5. Removing And Replacing Server Components
Replaceable components are of three types: v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged for the installation. v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for your server.
Page 184: System Reliability Guidelines
When you are finished working on the server, reinstall all safety shields, guards, labels, and ground wires. v For a list of supported optional devices for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/. System reliability guidelines...
Page 185: Working Inside The Server With The Power On
Working inside the server with the power on Attention: Static electricity that is released to internal server components when the server is powered-on might cause the server to halt, which might result in the loss of data. To avoid this potential problem, always use an electrostatic-discharge wrist strap or other grounding system when working inside the server with the power on.
Page 186: Removing And Replacing Consumable Parts And Tier 1 Crus
Removing and replacing consumable parts and Tier 1 CRUs Replacement of consumable parts and Tier 1 CRUs is your responsibility. If IBM installs a consumable part or a Tier 1 CRU at your request, you will be charged for the installation.
Page 187: Installing The Side Cover
2. Turn off the server and all attached devices; then, disconnect all power cords and external cables. 3. Unlock the side cover; then, press the cover-release latch down (as shown in the illustration) to remove the cover. Cover-release latch Key lock 4.
Page 188 Press down on the cover release latch and push the cover into the chassis until it latches securely into place. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 189: Removing The Bezel
Cover-release latch Key lock 4. Lock the side cover. 5. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Removing the bezel This procedure applies only to 4U server models with non-hot-swap power supplies. When you work with some devices on 4U server models with non-hot-swap power supplies, such as the drives in bays 3 through 6, you must first remove the bezel to access the devices.
Page 190 3. If you are instructed to return the bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 191: Installing The Bezel
Installing the bezel This procedure applies only to 4U server models with non-hot-swap power supplies. To install the bezel on 4U server models with non-hot-swap power supplies, complete the following steps. 1. Insert the three tabs on the bezel into the corresponding holes in the front of the server.
Page 192 4. If you are instructed to return the lower bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 193: Installing The Lower Bezel
Installing the lower bezel This procedure applies only to the 5U server model with hot-swap power supplies (Model name: 2582-F4x). To install the lower bezel on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps. 1.
Page 194: Removing The Upper Bezel
Bezel clips 6. If you are instructed to return the upper bezel, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 195: Installing The Upper Bezel
Installing the upper bezel This procedure applies only to the 5U server model with hot-swap power supplies (Model name: 2582-F4x). To install the upper bezel on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps. 1.
Page 196: Removing A Serveraid Adapter
Attention: Expansion-slot covers must be installed in all empty slots. This maintains the electronic emissions standards of the computer and ensures proper ventilation of computer components. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 197 Adapter 11. If you are not replacing the adapter, install an expansion-slot cover in the expansion-slot opening. 12. If you are instructed to return the adapter, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. To remove an ServeRAID adapter on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps.
Page 198: Installing A Serveraid Adapter
It might be easier to route cables before you install the adapter. 3. Follow the instructions that come with the adapter to set jumpers or switches, if any. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 199 4. Touch the static-protective package that contains the adapter to any unpainted metal surface on the server. Then, remove the adapter from the static-protective package. Avoid touching the components and gold-edge connectors on the adapter. 5. Turn off the server and all peripheral devices; then, disconnect the power cords and all external cables.
Page 200 19. Install the air duct. 20. Install the side cover (see “Installing the side cover” on page 167). 21. Stand the server back up in its vertical position. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 201 22. Install bezel (see “Installing the bezel” on page 171). 23. Reconnect the external cables and power cords; then, turn on the attached devices and turn on the server. Note: To support Windows 2011 SBS on Brocade adapters need to use at least 3.0.0.0 driver package or later version.
Page 202: Removing And Installing Internal Drives
Removing and installing internal drives The following figure shows the locations of the drive bays in 4U server models with non-hot-swap power supplies. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 203 Bay 1 Bay 2 Bay 3 Bay 4 Bay 5 Bay 6 The following figure shows the locations of the drive bays in the 5U server model with hot-swap power supplies (Model name: 2582-F4x). Bay 1 Bay 2 Bay 3 Bay 7 Bay 8 Bay 4...
Page 204: Removing A Dvd Drive
PCI adapter, save the EMC shield and filler panel from the bay or the PCI adapter slot cover in the event that you later remove the drive or adapter. v For a complete list of supported options for the server, see http://www.ibm.com/ servers/eserver/serverproven/compat/us/.
Page 205: Installing A Dvd Drive
10. If you are instructed to return the drive, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. To remove a DVD drive in the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps. For 4U server models with non-hot-swap power supplies, please see the above sub-section.
Page 206 4. Remove the bezel (see “Removing the bezel” on page 169). 5. Carefully turn the server on its side so that it is lying flat, with the cover facing Attention: Do not allow the server to fall over. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 207 6. Remove the side cover (see “Removing the side cover” on page 166). 7. Touch the static-protective package that contains the new DVD drive to any unpainted metal surface on the server; then, remove the DVD drive from the package and place it on a static-protective surface. 8.
Page 208: Removing A Tape Drive
4. Carefully turn the server on its side so that it is lying flat, with the cover facing Attention: Do not allow the server to fall over. 5. Remove the side cover (see “Removing the side cover” on page 166). IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 209 6. Disconnect the power cable and then the signal cables from the drive that is to be removed. 7. Stand the server back up in its vertical position. 8. Press and hold the blue release button on the side of the bay to release the drive;...
Page 210: Installing A Tape Drive
8. Set any jumpers or switches on the drive according to the documentation that comes with the drive. 9. Stand the server back up in its vertical position. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 211 10. Remove the drive retainer clip from the side of the drive cage of bay 1 or bay 2. Slide the drive retainer clip to the front to remove it from the drive cage; then, snap the drive retainer clip into the screw holes on the side of the drive. EMC filler Tape drive Drive retainer clip...
Page 212 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables. 3. Unlock and remove the side cover (see “Removing the side cover” on page 166). IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 213 4. Remove the lower bezel (see “Removing the lower bezel” on page 171). 5. Remove the upper bezel (see “Removing the upper bezel” on page 174). 6. Touch the static-protective package that contains the drive to any unpainted metal surface on the server; then, remove the drive from the package and place it on a static-protective surface.
Page 214 3. Remove the bezel (see “Removing the bezel” on page 169). 4. Pull the round blue loops of the drive assembly that is to be removed toward each other; then, pull the assembly out of the bay. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 215 5. If you are instructed to return the drive assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Chapter 5. Removing and replacing server components...
Page 216 Slot 0 indicates hard disk drive 0. v Slot 1 indicates hard disk drive 2. v Slot 2 indicates hard disk drive 1. v Slot 3 indicates hard disk drive 3. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 217 Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all power from the server before you remove or install a simple-swap hard disk drive. Note: If you installed a ServeRAID adapter in the server, connect the other end of the SATA signal cable to the connector on the ServeRAID adapter. To install a simple-swap SATA hard disk drive, complete the following steps.
Page 218 This procedure applies only to the 5U server model with hot-swap power supplies (Model name: 2582-F4x). To remove a hot-swap hard disk drive on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 219: Installing A Hot-Swap Hard Disk Drive
Attention: To maintain proper system cooling, do not operate the server for more than 10 minutes without either a drive or a filler panel installed in each drive bay. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 163.
Page 220: Removing A Memory Module
(Model name: 2582-F4x), please see the next sub-section. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 163. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 221 2. Turn off the server and all attached devices; then, disconnect all power cords. 3. Carefully turn the server on its side so that it is lying flat, with the cover facing Attention: Do not allow the server to fall over. 4.
Page 222 7. If you are instructed to return the DIMM, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 223: Installing A Memory Module
(SDRAM) dual inline memory modules (DIMMs) with error correcting code (ECC). For a list of supported options for the server, see http://www.ibm.com/servers/eserver/serverproven/ compat/us/; then, select your country and navigate to the list of options for the server.
Page 224 The following table shows the UDIMM memory population rule to optimize the system performance. Table 16. UDIMM population rule DIMM connector 1 DIMM connector 2 DIMM connector 3 DIMM connector 4 Populated Empty Empty Empty IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 225 Table 16. UDIMM population rule (continued) DIMM connector 1 DIMM connector 2 DIMM connector 3 DIMM connector 4 Populated Empty Populated Empty Populated Populated Populated Populated The following illustration shows the location of the DIMM connectors on the system board. Note: The illustrations in this document might differ slightly from your model.
Page 226 1. Read the safety information that begins on page vii and “Installation guidelines” on page 163. 2. Turn off the server and peripheral devices, and disconnect the power cords and all external cables. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 227: Removing The System Battery
3. Unlock and remove the side cover (see “Removing the side cover” on page 166). 4. Carefully turn the server on its side so that it is lying flat, with the system board facing up. Attention: Do not allow the server to fall over. 5.
Page 228 IBM has designed this product with your safety in mind. The lithium battery must be handled correctly to avoid possible danger. If you replace the battery, you must adhere to the following instructions. Note: In the U. S., call 1-800-IBM-4333 for information about battery disposal.
Page 229: Installing The System Battery
You must replace the battery with a lithium battery of the same type from the same manufacturer. v To order replacement batteries, call 1-800-426-7378 within the United States, and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and Canada, call your IBM marketing representative or authorized reseller. Chapter 5. Removing and replacing server components...
Page 230 Statement 2: CAUTION: When replacing the lithium battery, use only IBM Part Number 33F8354 or an equivalent type battery recommended by the manufacturer. If your system has a module containing a lithium battery, replace it only with the same module type made by the same manufacturer.
Page 231: Removing The Rear System Fan
See “Using the Setup utility” on page 271 for details. To install the replacement battery on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps. For 4U server models with non-hot-swap power supplies, please see the above sub-section. 1.
Page 232 Lift the system fan up and out of the chassis. 7. If you are instructed to return the fan, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 233: Installing The Rear System Fan
Installing the rear system fan This procedure applies only to 4U server models with non-hot-swap power supplies. Attention: v To ensure proper cooling and airflow, do not operate the server for more than 30 minutes with the side cover removed. To install the rear system fan on 4U server models with non-hot-swap power supplies, complete the following steps.
Page 234: Removing The Hard Disk Drive Fan Duct
Fan power cable 5. Grasp the hard disk drive fan duct by the blue point and pull up to lift it out of the chassis. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 235: Installing The Hard Disk Drive Fan Duct
Latch holes Hard disk drive fan duct Latches Guide pins 6. If you are instructed to return the fan, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the hard disk drive fan duct This procedure applies only to the 5U server model with hot-swap power supplies (Model name: 2582-F4x).
Page 236: Removing And Replacing Consumable Parts
Replacement of consumable parts is your responsibility. If IBM installs a consumable part at your request, you will be charged for the installation. The illustrations in this document might differ slightly from your hardware. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 237: Removing And Replacing Tier 2 Crus
Removing and replacing Tier 2 CRUs You may install a Tier 2 CRU yourself or request IBM to install it, at no additional charge, under the type of warranty service that is designated for the server. The illustrations in this document might differ slightly from your hardware.
Page 238 Cage release latches 10. Remove the backplate. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 239: Installing The Simple-Swap Backplate
11. If you are instructed to return the simple-swap backplate, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the simple-swap backplate This procedure applies only to 4U server models with non-hot-swap power supplies. To install the simple-swap backplate on 4U server models with non-hot-swap power supplies, complete the following steps.
Page 240 4. Slide the disk drive cage into the opening in the front of the server till half in. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 241 5. Connect the hard disk drive power cables to the backplate (connector P3 to bay 3, connector P4 to bay 4, connector P5 to bay 5, and connector P6 to bay 6,). 6. Connect the hard disk drive signal cables to the SATA connectors on the backplate (connector 0 to bay 3, connector 1 to bay 4, connector 2 to bay 5, and connector 3 to bay 6,) 7.
Page 242: Removing The Hot-Swap Hard Disk Drive Backplane
6. Carefully turn the server on its side so that it is lying flat, with the system board facing up. Attention: Do not allow the server to fall over. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 243 7. Remove the hard disk drive fan duct (see “Removing the hard disk drive fan duct” on page 214). 8. Press and hold the drive cage release tab; then, rotate the drive cage out of the chassis until the retaining tab on top of the cage locks into place. Hard disk drive cage Release tab 9.
Page 244: Installing The Hot-Swap Hard Disk Drive Backplane
Note: Make sure that Port 1 on the hardware ServeRAID is connected to Port 1 on the backplane. Likewise, Port 0 on the hardware ServeRAID should be connected to Port 0 on the backplane. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 245 Power cable Configuration cable Signal cables 3. Install the four screws that secure the hot-swap hard disk drive backplane to the drive cage. Screws 4. Press and hold the retaining tab on the side of the cage; then, rotate the drive cage into the chassis until it locks into place.
Page 246: Removing The Front-Panel Assembly
8. Press on top of the front-panel assembly and rotate the assembly toward the bottom of the server; then, remove the front-panel assembly from the chassis. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 247 Note: Carefully pull the cable out from the opening. Do not allow the LED to disconnect from the front-panel assembly. 9. If you are instructed to return the front-panel assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 248: Installing The Front-Panel Assembly
Note: Carefully pull the cable out from the opening. Do not allow the LED to disconnect from the front-panel assembly. 2. Insert the bottom tabs of the front-panel assembly into the corresponding holes and rotate the assembly toward the chassis. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 249 3. Push the front-panel assembly toward the chassis until it clicks into place. 4. Reroute and connect the front-panel assembly cable to the system board (see “System-board internal connectors” on page 17 for the location of the front-panel connector). 5. Install the air duct. 6.
Page 250: Removing The Front Usb Connector Assembly
USB connector). 8. Unscrew the front USB housing; then, tilt the top of the housing away from the chassis and lift the housing out of the opening in the chassis. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 251 9. Pull the assembly out of the back of the housing. 10. Carefully pull the front USB cable out of the opening in the chassis. 11. If you are instructed to return the front USB connector assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 252 Front USB housing 10. Squeeze the spring clips on the sides of the front USB connector assembly and pull the assembly out of the back of the housing. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 253: Installing The Front Usb Connector Assembly
Front USB connector assembly Spring clips Front USB housing 11. Carefully pull the front USB cable out of the opening in the chassis. 12. If you are instructed to return the front USB connector assembly, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you.
Page 254 6. Carefully insert the front USB cable through the opening in the front of the chassis. 7. Squeeze the spring clips on the sides of the front USB connector assembly and insert the assembly into the housing through the back of the housing. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 255 Front USB connector assembly Spring clips Front USB housing 8. Place the bottom edge of the housing into the bottom of the opening in the chassis; then, tilt the top of the housing into position until it clicks into place. Front USB housing 9.
Page 256: Removing The Rear Adapter Retention Bracket
IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 257: Installing The Rear Adapter Retention Bracket
Rear adapter retention bracket Hinge pin Installing the rear adapter retention bracket This procedure applies only to the 5U server model with hot-swap power supplies (Model name: 2582-F4x). To install the rear adapter-retention bracket on the 5U server model with hot-swap power supplies (Model name: 2582-F4x), complete the following steps.
Page 258: Installing The Hard Disk Drive Cage
5. Remove the side cover (see “Removing the side cover” on page 166). 6. Remove the air duct. 7. Press hard disk drive cage in until the release latches click into place. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 259: Removing The Non-Hot-Swap Power Supply
Cage release latches Note: Make sure the backplate is already installed on the disk drive cage (see “Installing the simple-swap backplate” on page 219). 8. Install the air duct. 9. Install the side cover (see “Installing the side cover” on page 167). 10.
Page 260 Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 261 To remove a non-hot-swap power supply on 4U server models with non-hot-swap power supplies, complete the following steps. 1. Read the safety information that begins on page vii and “Installation guidelines” on page 163. 2. Turn off the server and all attached devices; then, disconnect all power cords and external cables.
Page 262: Installing The Non-Hot-Swap Power Supply
3. Position the power supply in the chassis so that the screw holes in the power supply are aligned with the corresponding holes in the rear of the chassis. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 263: Removing The Hot-Swap Power Supply
Note: Make sure the top and the bottom of the power supply align with the upper and lower tabs on the opening. 4. Install the screws that secure the power supply to the chassis. 5. Install the air duct. 6. Install the side cover (see “Installing the side cover” on page 167). 7.
Page 264 2. Disconnect the power cord from the power supply that is to be removed. 3. Press down on the orange release lever and pull the power supply out of the bay, using the handle. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 265: Installing The Hot-Swap Power Supply
To confirm that the server supports the power supply that you are installing, see http://www.ibm.com/systems/info/x86servers/serverproven/compat/us/. v The server comes standard with one 430-watt hot-swap power supply. The input voltage is 110 V ac or 220 V ac auto-sensing.
Page 266 (Model name: 2582-F4x), complete the following steps. 1. Place the power supply into the bay guides. 2. Using the handle, push the power supply toward the front of the chassis until it locks into place. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 267: Removing The Hot-Swap Power Supply Cage
Release lever Hot-swap power supply 3. Connect one end of the power cord into the connector on the back of the power supply and connect the other end of the power cord into a properly grounded electrical outlet. 4. Make sure that both the ac and dc power LEDs on the rear of the power supply are lit, indicating that the power supply is operating correctly.
Page 268 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 269: Installing The Hot-Swap Power Supply Cage
Retaining clips Screws 9. If you are instructed to return the power-supply cage, follow all packaging instructions, and use any packaging materials for shipping that are supplied to you. Installing the hot-swap power supply cage This procedure applies only to the 5U server model with hot-swap power supplies (Model name: 2582-F4x).
Page 270: Removing And Replacing Frus
3. Carefully turn the server on its side so that it is lying flat, with the cover facing Attention: Do not allow the server to fall over. 4. Remove the side cover (see “Removing the side cover” on page 166). IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 271 5. Remove the air duct. 6. Remove the heat sink from the microprocessor: Attention: The heat sink may become very hot during normal operation. Allow time for the heat sink to cool down before you touch it. a. Loosen the screws and alternate among the screws until they break the seal with the microprocessor.
Page 272 Use your fingers to gently pull the heat sink from the microprocessor. Important: Be careful when you handle the microprocessor and heat sink. If the microprocessor and heat sink will be reused, do not contaminate the thermal material between them. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 273 Heat sink System board Attention: The microprocessor retention latch is spring-loaded when the microprocessor is in place. Releasing the latch too quickly or allowing it to spring upward can damage the microprocessor and surrounding components. 7. Release the microprocessor retention latch by pressing down on the end, moving it to the side, and slowly releasing it to the open (up) position.
Page 274: Installing A Microprocessor And Heat Sink
Do not use excessive force when you press the microprocessor into the socket. 5. Close the microprocessor bracket frame; then, close the microprocessor retention latch and lock it securely in place. 6. Install the heat sink: IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 275 Attention: Do not touch the thermal material on the bottom of the heat sink. Touching the thermal material will contaminate it. If the thermal material on the microprocessor or heat sink becomes contaminated, contact your service technician. a. Align the screw holes on the heat sink with the holes on the system board. b.
Page 276 If possible, each screw should be rotated two full rotations at a time. Repeat until the screws are tight. Do not overtighten the screws by using excessive force. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 277: Thermal Grease
Important: Do not touch the thermal material on the bottom of the heat sink. Touching the thermal material will contaminate it. If the thermal material on the microprocessor or heat sink becomes contaminated, contact your service technician. Heat sink System board 7.
Page 278: Removing The System Board
Remove the socket covers from the microprocessor sockets on the new system board and place them on the microprocessor sockets of the system board you are removing. 7. Pull the drive cage half out of the chassis. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 279 8. Disengage the cables from any retention-clips. 9. Note where each cable is connected; then, disconnect all cables from the system board. Attention: Disengage all latches, release tabs or locks on cable connectors when you disconnect all cables from the system board. Failing to release them before removing the cables will damage the cable sockets on the system board.
Page 280 8. Disengage the cables from any retention-clips. 9. Note where each cable is connected; then, disconnect all cables from the system board. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 281: Installing The System Board
Attention: Disengage all latches, release tabs or locks on cable connectors when you disconnect all cables from the system board. Failing to release them before removing the cables will damage the cable sockets on the system board. The cable sockets on the system board are fragile. Any damage to the cable sockets may require replacing the system board.
Page 282 4. Insert the system board into the chassis and slide it toward the rear of the server until the screw holes on the system board align with the screw holes on the chassis. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 283 System board (7 screws) 5. Install the seven screws that secure the system board to the chassis. 6. Install any of the following components that you removed from the system board: v SAS/SATA ServeRAID adapter (see “Installing a ServeRAID adapter” on page 178).
Page 284 254). 6. Reconnect any cables to the system board that you disconnected during removal (see “System-board internal connectors” on page 17). 7. Secure the cables with the retention-clips. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 285 8. Install the hard disk drive fan duct (see “Installing the hard disk drive fan duct” on page 215). 9. Rotate the rear adapter-retention bracket to the closed (locked) position. 10. Stand the server back up in its vertical position. 11.
Page 286 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 287: Chapter 6. Configuration Information And Instructions
The firmware for the server is periodically updated and is available for download on the IBM website. To check for the latest level of firmware, such as the server firmware, vital product data (VPD) code, device drivers, and IMM2 firmware, go to http://www.ibm.com/systems/support/ or http://www.ibm.com/support/fixcentral/.
Page 288: Configuring The Server
(before operating system is (after operating system is Server configuration installed) installed) ServeRAID-BR10il v2 LSI Utility (Setup utility, press MegaRAID Storage Manager adapter (LSI 1068) installed Ctrl+C), ServerGuide (for monitoring storage only) IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 289: Using The Serverguide Setup And Installation Cd
When you use the ServerGuide Setup and Installation CD, you do not need setup diskettes. You can use the CD to configure any supported IBM server model. The setup program provides a list of tasks that are required to set up your server model.
Page 290: Installing Your Operating System Without Using Serverguide
ServerGuide program to install your operating system, complete the following steps to download the latest operating-system installation instructions from the IBM website. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document. 1. Go to http://www.ibm.com/systems/support/.
Page 291: Using The Setup Utility
6. From the Operating system menu, select your operating system, and then click Search to display the available installation documents. Using the Setup utility Use the Unified Extensible Firmware Interface (UEFI), formerly BIOS, Setup utility to perform the following tasks: v View configuration information v View and change assignments for devices and I/O ports v Set the date and time...
Page 292 - Reset IMM2 to Defaults Select this choice to view or reset IMM2 to the default settings. - Reset IMM2 Select this choice to reset IMM2. – Adapters and UEFI Drivers IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 293 Select this choice to view information about the UEFI 1.10 and UEFI 2.0 compliant adapters and drivers installed in the server. – Network Select this choice to view or configure the network device options, such as iSCSI, PXE, and network devices. v Date and Time Select this choice to set the date and time in the server, in 24-hour format (hour:minute:second).
Page 294 You can use any combination of between six and 20 printable ASCII characters for the password. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 295: Using The Boot Manager Program
If you forget the power-on password, you can regain access to the server in the following way: v If an administrator password is set, type the administrator password at the password prompt. Start the Setup utility and reset the power-on password. Administrator password: An administrator password is intended to be used by a system administrator;...
Page 296: Using Ipmitool
Managing tools and utilities with IMM2 and IBM System x Server Firmware This section describes the tools and utilities that are supported by IMM2 and IBM System x Server Firmware. The IBM tools that you use to manage the IMM2 in-band do not require you to install device drivers.
Page 297: Resetting The Imm2 With The Setup Utility
To find a flash utility, complete the following steps. 1. Go to http://www-947.ibm.com/support/entry/portal/docdisplay?lndocid=SERV- XPRESS. 2. Download IMM, uEFI, pDSA code from http://www.ibm.com/support/fixcentral/. 3. Follow IMM, uEFI, pDSA readme file for firmware update Resetting the IMM2 with the Setup utility To reset the IMM2 through the Setup utility, complete the following steps.
Page 298: Lan Over Usb
Because the IMM2 might obtain a random IP address for the LAN over USB interface, the ASU and firmware flash utilities, DSA, and the IBM Systems Director Agent use the Service Location Protocol (SLP) to discover the IMM2 IP address.
Page 299: Resolving Conflicts With The Imm2 Lan Over Usb Interface
If the automatic setup fails or if you prefer to set up the LAN over USB manually, use one of the following procedures. For more information about LAN over USB configuration on different operating systems, see the IBM white paper Transitioning to UEFI and IMM on the IBM website.
Page 300 Note: A new local area connection is displayed and might state This connection has limited or no connectivity. Ignore this message. 10. Go back to the Device Manager. Verify that IBM USB Remote NDIS Network Device appears under Network Adapters.
Page 301: Enabling The Intel Gigabit Ethernet Utility Program
1. Go to http://www.ibm.com/supportportal/. 2. Under Product support, click System x. 3. From the Product family menu, select System x3100 M4, and click Continue. 4. Under Popular links, click Downloads. 5. Under Downloads and fixes, click View System x3100 M4 downloads.
Page 302: Using The Lsi Configuration Utility Program
Note: OPROM configuration utility is only available for emulex 10G card. Use the LSI Configuration Utility program to configure and manage redundant array of independent disks (RAID) arrays. Be sure to use this program as described in this document. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 303: Starting The Lsi Configuration Utility Program
In addition, you can download an LSI command-line configuration program from http://www.ibm.com/systems/support/. When you are using the LSI Configuration Utility program to configure and manage arrays, consider the following information:...
Page 304: Creating A Software Raid Array Of Hard Disk Drives
7. Under System Settings, select Storage. 8. Under Configuration Options, select LSI MegaRAID Controller Configuration Utility → Virtual Drive Management → Create Configuration. 9. Select the type of array that you want to create. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 305: Disable A Software Raid Array Of Hard Disk Drives
8. Save the setting and reboot the system. IBM Advanced Settings Utility program The IBM Advanced Settings Utility (ASU) program is an alternative to the Setup utility for modifying UEFI settings. Use the ASU program online or out of band to modify UEFI settings from the command line without the need to restart the system to access the Setup utility.
Page 306: Updating Ibm Systems Director
Updating IBM Systems Director If you plan to use IBM Systems Director to manage the server, you must check for the latest applicable IBM Systems Director updates and interim fixes. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document.
Page 307 You can download the ASU from the IBM website. To download the ASU and update the UUID, complete the following steps. Note: Changes are made periodically to the IBM website. The actual procedure might vary slightly from what is described in this document.
Page 308 LAN from a client, the host and the IMM2_external_ip address are required parameters. host <IMM2_external_ip> [user <IMM2_user_id>[[password <IMM2_password>] Where: IMM2_external_ip The external IMM2 LAN IP address. There is no default value. This parameter is required. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 309: Updating The Dmi/Smbios Data
The ASU is an online tool that supports several operating systems. Make sure that you download the version for your operating system. You can download the ASU from the IBM website. To download the ASU and update the DMI, complete the following steps.
Page 310 Note: IBM provides a method for building a bootable media. You can create a bootable media using the Bootable Media Creator (BoMC) application from the Tools Center website. 3. Copy and unpack the ASU package, which also includes other required files, to the server.
Page 311 Examples that do not use the userid and password default values: asu set SYSTEM_PROD_DATA.SYsInfoProdName <m/t_model> --user <IMM2_user_id> --password <IMM2_password> asu set SYSTEM_PROD_DATA.SYsInfoSerialNum <s/n> --user <IMM2_user_id> --password <IMM2_password> asu set SYSTEM_PROD_DATA.SYsEncloseAssetTag <asset_tag> --user <IMM2_user_id> --password <IMM2_password> Examples that do use the userid and password default values: asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>...
Page 312 Tools Center website at http://publib.boulder.ibm.com/infocenter/toolsctr/ v1r0/index.jsp. From the left pane, click IBM System x and BladeCenter Tools Center, then click Tool reference for the available tools. 5. Restart the server. IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 313: Appendix A. Getting Help And Technical Assistance
If you need help, service, or technical assistance or just want more information about IBM products, you will find a wide variety of sources available from IBM to assist you. Use this information to obtain additional information about IBM and IBM products, determine what to do if you experience a problem with your IBM system or optional device, and determine whom to call for service, if it is necessary.
Page 314: Using The Documentation
Creating a personalized support web page At http://www.ibm.com/support/mynotifications/, you can create a personalized support web page by identifying IBM products that are of interest to you. From this personalized page, you can subscribe to weekly email notifications about new technical documents, search for information and downloads, and access various administrative services.
Page 315: Hardware Service And Support
In the U.S. and Canada, call 1-800-IBM-SERV (1-800-426-7378). Hardware service and support You can receive hardware service through your IBM reseller or IBM Services. To locate a reseller authorized by IBM to provide warranty service, go to http://www.ibm.com/partnerworld/ and click Find Business Partners on the right side of the page.
Page 316 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 317: Appendix B. Notices
The materials at those websites are not part of the materials for this IBM product, and use of those websites is at your own risk. IBM may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.
Page 318: Important Notes
IBM makes no representations or warranties with respect to non-IBM products. Support (if any) for the non-IBM products is provided by the third party, not IBM. Some software might differ from its retail version (if available) and might not include user manuals or all program functionality.
Page 319: Particulate Contamination
If IBM determines that the levels of particulates or gases in your environment have caused damage to the server, IBM may condition provision of repair or replacement of servers or parts on implementation of appropriate remedial measures to mitigate such environmental contamination.
Page 320: Telecommunication Regulatory Statement
In the request, be sure to include the publication part number and title. When you send information to IBM, you grant IBM a nonexclusive right to use or distribute the information in any way it believes appropriate without incurring any obligation to you.
Page 321: European Union Emc Directive Conformance Statement
EU-Mitgliedsstaaten und hält die Grenzwerte der EN 55022 Klasse A ein. Um dieses sicherzustellen, sind die Geräte wie in den Handbüchern beschrieben zu installieren und zu betreiben. Des Weiteren dürfen auch nur von der IBM empfohlene Kabel angeschlossen werden. IBM übernimmt keine Verantwortung für die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der IBM verändert bzw.
Page 322: Vcci Class A Statement
Japan Electronics and Information Technology Industries Association (JEITA) statement Japanese Electronics and Information Technology Industries Association (JEITA) Confirmed Harmonics Guideline (products less than or equal to 20 A per phase) Korea Communications Commission (KCC) statement IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 323: Russia Electromagnetic Interference (Emi) Class A Statement
This is electromagnetic wave compatibility equipment for business (Type A). Sellers and users need to pay attention to it. This is for any areas other than home. Russia Electromagnetic Interference (EMI) Class A statement People's Republic of China Class A electronic emission statement Taiwan Class A compliance statement Appendix B.
Page 324 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 325: Index
1 disable components a software RAID array 285 on the server 151 diskette drive configuration removing 184 minimum 147 display problems 87 ServerGuide Setup and Installation CD 267, 269 documentation format 299 Setup utility 267 © Copyright IBM Corp. 2012...
Page 326 USB port 93 removing 237, 238 video 87 hard disk drives errors hot-swap SAS or SATA, installing 199 format, diagnostic code 95 hot-swap SAS or SATA, removing 198 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 327 248 integrated management module II programs 268 Intel Gigabit Ethernet Utility program enabling 281 intermittent problems 84 internal connectors 17 IBM Advanced Settings Utility program internal drives overview 285 installing 182 IBM Support Line 294 removing 182 IBM System x Server Firmware...
Page 328 6 optional devices 89 online service request 3 pointing device 85 optional device power 90, 145 problems 89 serial port 91 options ServerGuide 91 memory modules 203 software 92 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 329 problems (continued) undetermined 147 safety information USB port 93 Statement 12 xvi video 87 Statement 13 xvi public services network, use in 300 Statement 15 xvii public telecommunications network, connection to 300 SAS backplane publications 5 LEDs hot-swap drive status 13 SAS or SATA hot-swap drives installing 199 RAID array...
Page 330 142 UEFI update failure recovery 142 undetermined problems 147 undocumented problems 3 United States electronic emission Class A notice 300 United States FCC Class A notice 300 IBM System x3100 M4 Type 2582: Problem Determination and Service Guide...
Page 332 Part Number: 00V9701 Printed in USA (1P) P/N: 00V9701...

IBM System x3100 M4 Type 2582 Problem Determination And Service Manual

Safety

Chapter 1. Start here

Chapter 2. Introduction

Chapter 3. Diagnostics

Chapter 4. Parts Listing, System X3100 M4 Type 2582

Chapter 5. Removing and Replacing Server Components

Chapter 6. Configuration Information and Instructions

Appendix A. Getting Help and Technical Assistance

Appendix B. Notices

Quick Links

Related Manuals for IBM System x3100 M4 Type 2582

Summary of Contents for IBM System x3100 M4 Type 2582

Table of Contents