Customer Self Help; Help And Support Center; Hp Softpaq Download Manager; Diagnostic Led Codes - HP xw4600 Service And Technical Reference Manual

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Customer Self Help

Help and Support Center

The HP Help and Support Center (HSC) provides online access to technical support information,
software updates and downloads, diagnostic tools, and HP support contact information.
To open the online HSC from your desktop, select Start>Help and Support.
HSC contains four support areas:
HP Product Information (requires Internet access)—Links to the HP Technical Support website for
your product. You can access all related documentation, downloads and updates, tools, and more.
HP Software and Driver Downloads (requires Internet access)—Links to software downloads and
updates specific to HP products.
HP Support Tools (requires Internet access)—Links to self-help tools and diagnostics offered by
HP Instant Support Professional Edition.
Contact HP for Support (does not require Internet access)—Provides two options:
Chat with an expert online (requires Internet access)—Provides a tool to communicate with
a support specialist online through Active Chat.
Call a support agent—Provides hardware details about your workstation and HP support
phone numbers worldwide.

HP SoftPaq Download Manager

The HP SoftPaq Download Manager enables you to download software updates for your workstation
from the HP support site. To use the download manager:
1.
Go to http://h20331.www2.hp.com/Hpsub/cache/509658-0-0-225-121.html.
2.
Select your workstation model, operating system, and language, and then click Find Available
SoftPaqs. All available SoftPaqs matching the selected criteria are displayed.
3.
Select the updates you want to download.
4.
Select Download.

Diagnostic LED codes

NOTE:
Workstation beeps are emitted from the onboard piezo speaker, the chassis speaker. The
flashing lights and beeps repeat for five cycles. After five cycles, only the flashing lights repeat.
110 Chapter 5 System diagnostics and troubleshooting
ENWW

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