Samsung BD-H6500 User Manual page 52

Appendix
PROBLEM
The picture is noisy or distorted.
No HDMI output.
Abnormal HDMI output appears on the
screen.
If you experience other problems.
Play Multimedia on network devices
You can see folders shared on network
devices, but cannot see the files.
Video plays intermittently.
The Network connection between the
product and the PC is unstable.
• Make sure that the disc is not dirty or scratched.
• Clean the disc.
• Check the connection between the TV and the HDMI jack of the
product.
• Check if your TV supports the 480p, 720p, 1080i or 1080p HDMI
input resolution.
• If random noise appears on the screen, it means that TV does not
support HDCP (High-bandwidth Digital Content Protection).
• Go to the table of contents and find the section of the user manual
that contains information about the feature you are having the
problem with, and then follow the procedure again.
• If you still cannot resolve the problem, please contact your nearest
Samsung authorized service center.
• Multimedia list only shows Video, Photo, and Music files. Other
types of files are not displayed.
• Check if the network is stable.
• Check if the network cable is properly connected and if the network
is not overloaded.
• The wireless connection between the AllShare compatible device
and the product is unstable.
Check the connection.
• IP addresses within the same subnetwork should be unique.
If they are not, IP interference can cause this phenomenon.
• Check if you have a firewall enabled.
If so, disable the firewall function.
52
English
SOLUTION