Motorola audex S805 Manual page 47

Audex Claims Procedure – Helmet/Padded Hat
and Related Components Coverage
STEP ONE
Evaluate the Validity of the Claim
• Was the product purchased in the last 12 months?
• Does the damage appear to be attributable to defective materials
or workmanship?
• Does the damage appear to be due to impact, abuse, negligence, or
reactions to heat, solvents, or harsh detergents?
For specific instructions regarding different products, please consult the
Warranty Guidelines.
If it appears to meet the "Covered" Guidelines in this manual,
continue...
STEP TWO
CALL FOR A RETURN AUTHORIZATION (RA) NUMBER
• Dealers call 1-800-367-2951.
• Consumers call 1-800-881-3138.
• Tell us WHAT you are sending back - describe the product.
• Tell us WHY you are sending it back - describe the problem.
• Record the RA# and details in a log.
STEP THREE
PACK AND SHIP THE PRODUCT IMMEDIATELY!
• Include the original proof of purchase (receipt).
• Include a brief description of the problem and the RA#
• Mark the defect with masking tape if possible.
• Print the RA# clearly on the outside of the box.
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