Warranty Service - Honda BF45A Owner's Manual

14. WARRANTY SERVICE
Owner Satisfaction
Your satisfaction and good will are
important to your dealer and to us. All
Honda warranty details are explained
in the Distributor's Limited Warranty.
Normally, any problems concerning
the product will be handled by your
dealer's service department. If you
have a warranty problem that has not
been handled to your satisfaction, we
suggest you take the following action:
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Discuss your problem with a mem-
ber of dealership management.
Often complaints can be quickly
resolved at that level. If the prob-
lem has already been reviewed with
the Service Manager, contact the
owner of the dealership or the
General Manager.
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If you are dissatisfied with the
decision made by the dealership's
management, contact the Honda
Power Equipment Customer Service
Office, You can write to:
American Honda Motor Co., Inc.
Honda Power Equipment Division
Customer Service Office
4475 River Green Parkway
Duluth, GA 30136-2565
Or telephone: (404) 497-6400
We will need the following informa-
tion in order to assist you:
- You name, address, and telephone
number
- Product model and serial number
- Date of purchase
- Dealer name and address
- Nature of the problem
After reviewing all the facts involved,
you will be advised of what action can
be taken. Please bear in mind that
your problem will likely be resolved at
the dealership, using the dealer's facil-
ities, equipment, and personnel, so it is
very important that y?ur initial contact
be with the dealer.
Your purchase of a Honda product is
greatly appreciated by both your deal-
er and American Honda Motor Co.,
Inc. We want to assist you in every
way possible to assure your complete
satisfaction with your purchase.
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