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Warranty
Service
Owner
Satisfaction
Your satisfaction
and goodwill
are important
to your dealer and to us. Normally,
any problems
with the pro-
duct will be handled
by your dealer's
service department.
Sometimes,
however,
despite the best intentions
of all concerned,
misunderstandings
can occur. If your problem
has not been handled
to your satisfaction,
we suggest
you take the following
action:
l
Discuss
your problem
with a member
of dealership
management.
Often complaints
can be quickly
re-
solved
at that level. If the problem
has already
beeh reviewed
with the Service
Manager,
contact
the
owner
of the dealership
or the General
Manager.
l
If your problem
still has not been resolved to your satisfaction,
contact the Customer Relations Department
at the regional office of American
Honda Motor Co., Inc. in your area. Regional office locations are shown
on the following
page. We will need the following
information
in order to assist you.
-Your
name, address,
and telephone
number
-Product
model and serial number
-Date
of purchase
-Dealer
name and address
-Nature
of the problem
After reviewing
all the facts involved,
you will be advised of what action can be taken. Please bear in mind
that your problem
will likely be resolved
at the dealership,
using the dealer's
facilities,
equipment,
and per-
sonnel,
so it is very important
that your initial
contact
be with the dealer.
Your purchase
of a Honda product
is greatly
appreciated
by both the dealer and American
Honda Motor Co.,
Inc. We want to assist you in every way possible
to assure your complete
satisfaction
with your purchase.
28
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