Appendix1 Troubleshooting - Fujitsu fi-5120C Getting Started Manual

Appendix1
■ Troubleshooting checklist
Symptom
Scanner does not turn on.
Scanning does not com-
mence.
Vertical lines appear in the
generated image of the
scanned document.
The generated image shifts
or is distorted.
Quality of generated image
is unsatisfactory.
Multi feed frequently
occurs.
TROUBLESHOOTING
Check this item
Have you pressed the power button on?
Are the AC cable and AC adapter prop-
erly connected to the
scanner?
Are you using the correct AC cable and
AC adapter supplied with the scanner
from the manufacture?
Are the documents loaded properly on to
the ADF paper chute?
Is the ADF closed completely?
Is the USB cable or SCSI cable con-
nected securely?
When using a SCSI interface, Is SCSI
ID set correctly?
Does the Function Number display indi-
cates an alarm or an error?
The alarm status remain displayed even
after the scanner has been turned off and
on again?
Are the glass dirty?
Are the documents loaded correctly?
Are the glass clean?
Do the documents satisfy the "Docu-
ment Quality" and the "Multi feed
Detection Conditions" in the chapter 6
of the fi-5120C/fi-5220C Operator's
Guide?
Are the documents placed properly in
the ADF paper chute?
Is the stack of document thicker than 5
mm?
Is the Pad ASSY dirty?
Is the Pad ASSY worn out?
fi-5120C/fi-5220C Image Scanner Getting Started
Remedy
Push the power button in to turn the scanner.
Correctly connect the AC cable and the AC
adapter.
Disconnect the AC cable and the AC adapter from
the scanner, then connect them again.
If this does not restore the power supply, contact
the store where you purchased the scanner or an
authorized FUJITSU scanner service provider.
You must use the AC adapter and cable supplied
with your scanner by the
manufacture. Please get the correct AC adapter
and cable to connect to your scanner.
Realign and reload the documents on to ADF
paper chute.
Close the ADF completely.
Connect the cable. (When a USB hub is used,
check the hub's power supply.)
Use the SCSI ID switch at the rear of the scanner
to set the SCSI ID.
When the Function Number display indicates an
alarm or an error, refer to the "Chapter 5. TROU-
BLESHOOTING" in the fi-5120C/fi-5220C
Operator's Guide for removing the alarm or the
error.
Turn off and on the power button.
If this does not eliminate the alarm status, contact
the store where you purchased the scanner or an
authorized FUJITSU scanner service provider.
Clean the glass as instructed in the Operator's
Guide "3. Daily Care".
Load the documents correctly.
Clean dirty locations.
Use the documents that satisfy the "Document
Quality" and the "Multi feed Detection Condi-
tions" in the chapter 6 of the fi-5120C/fi-5220C
Operator's Guide.
Fan the documents before scanning. Correctly
align the document stack and load them on the
ADF paper chute. Refer to "2.1 Installing the
Scanner" on page 3 for details.
Reduce the number of sheets of the stack to a
thickness of 5 mm or less.
Clean the Pad ASSY. Refer to Operator's Guide in
"3.3. Cleaning the ADF".
Replace the Pad ASSY. Refer to Operator's Guide
in "4.2. Replacing the Pad ASSY".
AP-1