Contacting Customer Support - Epson Stylus Pro 7800 User Manual

❏ If the Sensor light flashes slowly when you are not printing,
there may be an external obstacle between the emitter and
detector, or sensor adjustment may not be set properly. Check
for an obstacle in the space where the paper is needed for
taking up, or adjust the sensor position. See "Adjusting the
sensor" on page 259.
❏ If the Sensor light is still flashing, the printer will print the job
for approximately three meters and stop printing. Set the
paper lever to the released position, then check that the roll
paper is set properly and that there is no external obstruction
in the sensor detection area. If the roll paper is not set
properly, wind the excess paper up and set the paper lever to
the secured position.
❏ If the Sensor light is flashing rapidly, the auto take-up reel
unit is locked. Turn the printer OFF and ON again.
❏ If the Sensor light is off, the sensor cable may not be connected
properly. Check the connection of the sensor cables.

Contacting Customer Support

If your Epson product is not operating properly and you cannot
solve the problem using the troubleshooting information in your
product documentation, contact customer support services for
assistance. Check your Pan-European Warranty Document for
information on how to contact EPSON Customer support. They
will be able to help you much more quickly if you give them the
following information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
352
Problem Solver