Lockups and Software Problems
CAUTION:
Product Information Guide.
The computer does not start up
E
N S U R E T H A T T H E
O U T L E T
The computer stops responding
NOTICE:
T
U R N T H E C O M P U T E R O F F
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer
turns off. Then restart your computer.
A program stops responding
N D T H E P R O G R A M
E
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click Applications.
3
Click the program that is no longer responding.
4
Click End Task.
A program crashes repeatedly
NOTE:
Software usually includes installation instructions in its documentation or on a floppy disk or CD.
C
H E C K T H E S O F T W A R E D O C U M E N T A T I O N
62
Solving Problems
Before you begin any of the procedures in this section, follow the safety instructions in the
A C
A D A P T E R I S F I R M L Y C O N N E C T E D T O T H E C O M P U T E R A N D T O T H E E L E C T R I C A L
You might lose data if you are unable to perform an operating system shutdown.
— If you are unable to get a response by pressing a key on your keyboard or
—
— If necessary, uninstall and then reinstall the program.