Method Of Inquiry And Product Warranty; Method Of Inquiry; Product Warranty - Hitachi SJ700-2 Instruction Manual

Chapter 1 Overview

1.2 Method of Inquiry and Product Warranty

1.2.1 Method of inquiry

For an inquiry about product damage or faults or a question about the product, notify your supplier of the
following information:
(1) Model of your inverter
(2) Serial number (MFG No.)
(3) Date of purchase
(4) Content of inquiry
- Location and condition of damage
- Content of your question

1.2.2 Product warranty

The product will be warranted for one year after the date of purchase.
Even within the warranty period, repair of a product fault will not be covered by the warranty (but the repair
will be at your own cost) if:
(1) the fault has resulted from incorrect usage not conforming to the instructions given in this Instruction
Manual or the repair or modification of the product carried out by an unqualified person,
(2) the fault has resulted from a cause not attributable to the delivered product,
(3) the fault has resulted from use beyond the limits of the product specifications, or
(4) the fault has resulted from disaster or other unavoidable events.
The warranty will only apply to the delivered inverter and excludes all damage to other equipment and
facilities induced by any fault of the inverter.
The warranty is effective only in Japan.
Repair at the user's charge
Following the one-year warranty period, any examination and repair of the product will be accepted at your
charge. Even during the warranty period, examination and repairs of faults, subject to the above scope of
the warranty disclaimer, will be available at charge.
To request a repair at your charge, contact your supplier or local Hitachi Distributor.
The Hitachi Distributors are listed on the back cover of this Instruction Manual.
1.2.3 Warranty Terms
The warranty period under normal installation and handling conditions shall be two (2) years from the date
of manufacture ("DATE" on product nameplate), or one (1) year from the date of installation, whichever
occurs first. The warranty shall cover the repair or replacement, at Hitachi's sole discretion, of ONLY the
inverter that was installed.
(1) Service in the following cases, even within the warranty period, shall be charged to the purchaser:
a. Malfunction or damage caused by mis-operation or modification or improper repair
b. Malfunction or damage caused by a drop after purchase and transportation
c. Malfunction or damage caused by fire, earthquake, flood, lightening, abnormal input voltage,
contamination, or other natural disasters
(2) When service is required for the product at your work site, all expenses associated with field repair
shall be charged to the purchaser.
(3) Always keep this manual handy; please do not loose it. Please contact your Hitachi distributor to
purchase replacement or additional manuals.
1 - 2