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Troubleshooting - Toshiba SD-M1401 User Manual

Dvd-rom scsi drive
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TROUBLESHOOTING – SD-M1401
Problem
Disc tray cannot be opened
Drive is not recognized by system
Drive is not recognized by system
during
Boot
process,
but
recognized
by
the
Operating
System (i.e. XP, Win2000, Win98,
Win NT, etc.)
BUSY Indicator LED flashes
slowly
BUSY Indicator LED is constantly
ON
DVD-ROM can not play a DVD in
the drive or certain types of CD
media (i.e. CD-plus, etc.)
10
Check that there is power to drive.
Use Emergency Eject instructions to open tray.
Is the drive connected properly? Are all cables plugged in properly (e.g.
Power Cable, Interface Cable and Audio Cables).
Are the drive configuration jumpers on the DVD-ROM drive set
properly?
Check to see that there is no SCSI ID conflict with another SCSI device
connected to your system
Is the SCSI host adapter software driver loaded? On a step-by-step
(F8) Boot of the system is the DVD-ROM recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM
drivers selected."). If not, Contact you SCSI host adapter
manufacturer.
Has the DVD-ROM drive software driver been corrupted by a virus. Run
a Virus Scan program and repair if possible. Contact Technical Support
if the Virus renders the DVD-ROM drive software drivers not useable.
Is the SCSI host adapter software driver loaded? On a step-by-step
is
(F8) Boot of the system is the DVD-ROM recognized?
(BIOS / DOS reports "device driver not found" or "no valid DVD-ROM
drivers selected."). If not, Contact you SCSI host adapter manufacturer.
Has the Windows DVD-ROM SCSI host adapter driver program been
corrupted by a virus. Run a Virus Scan program and repair if possible.
Contact you SCSI host adapter manufacturer if the Virus renders the
software driver not useable.
The disc may be dirty Clean it with a soft damp cloth. Avoid cleaning the
disc using a circular motion. The disc should be wiped in a radial
direction. That is, from the inner side outward.
The laser lens may have become cloudy or blocked by particulate
matter. Please contact Technical Support.
Possible Hardware Problem. Please contact Technical Support.
Is the SCSI host adapter driver loaded
Is the DVD disc the correct format for the type of system that you are
using? (i.e. on a PC an ISO9660 IBM compatible PC format as opposed
to Apple/Mac HFS disc or UNIX disc formats which will not function).
Do you have the correct software applications program/drivers installed
to run a DVD disc?
Has the Windows DVD-ROM drive software driver program been
corrupted by a virus. Run a Virus Scan program and repair if possible.
Contact Technical Support if the Virus renders the software drivers not
useable.
Solution

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