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11. Troubleshooting & FAQs
Q3.
After installing SmartControl Premium,
when clicking on SmartControl
Premium tab, nothing shows up after a
while or a failure message shows, what
happened?
Ans.:
It might be your graphic adaptor is not
compatible with the SmartControl
Premium. If your graphic adaptor is one
of the above mentioned brands, try to
download the most updated graphic
adaptor driver from corresponding
companies’ web site. Install the driver.
Remove SmartControl Premium, and
re-install it once more.
If it is still not working, we are sorry that
the graphic adaptor is not supported.
Please visit Philips website and check
if an updated SmartControl Premium
driver is available.
Q4.
When I click on Product Information,
only partial information is shown, what
happened?
Ans.:
It might be your graphic card adaptor
driver is not the most updated
version which fully supporting DDC/
CI interface. Please try to download
the most updated graphic adaptor
driver from corresponding companies’
web site. Install the driver. Remove
SmartControl Premium and re-install it
once more.
Attention
Theft Deterrence is Enabled
Q5.
I forgot my PIN for Theft Deterrence
Function. How can I do?
Ans.:
Philips Service center has a right to
authorization, in order to establish
ownership of the monitor.
11.3 General FAQs
Q1:
When I install my monitor what should
I do if the screen shows 'Cannot
display this video mode'?
Ans.:
Recommended resolution for this
monitor: 1920 x 1080 @ 60 Hz.
Unplug all cables, then connect your PC to
the monitor that you used previously.
In the Windows Start Menu, select Settings/
Control Panel. In the Control Panel
Window, select the Display icon. Inside the
Display Control Panel, select the 'Settings'
tab. Under the setting tab, in box labelled
'desktop area', move the sidebar to 1920 x
1080 pixels.
Open 'Advanced Properties' and set the
Refresh Rate to 60 Hz, then click OK.
Restart your computer and repeat step 2
and 3 to verify that your PC is set at 1920
x 1080 @ 60 Hz.
Shut down your computer, disconnect your
old monitor and reconnect your Philips
LCD monitor.
Turn on your monitor and then turn on
your PC.
Q2:
What is the recommended refresh
rate for LCD monitor?
Ans.:
Recommended refresh rate in LCD
monitors is 60 Hz, In case of any
disturbance on screen, you can set it
up to 75 Hz to see if that removes the
disturbance.
CD-ROM? How do I install the drivers
(.inf and .icm)?
Ans.:
monitor. Follow the instructions in your
user manual to install the drivers. Your
computer may ask you for monitor
Follow the instructions to insert the
companion CD-ROM included in this
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