Before You Call - Maytag MMC5000A User Manual

Before You Call

Check the following to be sure a service call is really necessary.
If nothing on the oven operates:
• check for a blown circuit fuse or a tripped main cir-
cuit breaker.
• check if oven is properly connected to electric circuit
in house.
• check that controls are set properly.
• check that the cooking time is set.
If the oven interior light does not work:
• the light bulb may be loose or defective. Call a qual-
ified servicer.
If oven will not cook:
• check that control panel was programmed correctly.
• check that door is firmly closed.
• check that Start Pad was touched.
• Auto Start may have been set.
• the Child Safety Lock may have been set.
If oven takes longer than normal to cook
or cooks too rapidly:
• be sure the Power Level is programmed properly.
• check instructions on food density, etc.
• verify that voltage to the microwave oven is not low.
If the time-of-day clock does not always
keep correct time:
• check that the power cord is fully inserted into the
outlet receptacle.
• check that the oven is properly grounded.
• try plugging the oven into an outlet on a separate
electrical circuit.
If oven floor or glass tray are hot:
• this is normal. The floor is absorbing heat from the
food.
For further assistance contact your Maytag Dealer or call Maytag Customer Service:
U.S. 1-800-688-9900 or Canada 1-800-688-2002
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If the interior of oven collects moisture:
• this is normal. Food gives off moisture when cooking
and the steam collects on the door and the oven sur-
face. Wipe off excess moisture from oven after each
use.
If food cooks unevenly:
• refer to your recipe for proper cooking procedures.
• be sure food is evenly shaped.
• be sure food is completely defrosted before cooking.
• check placement of aluminum strips used to prevent
overcooking.
If food is undercooked:
• check recipe to be sure all directions (amount, time,
and power levels) were correctly followed.
• check household voltage.
• try plugging the oven into an outlet on a separate
electrical circuit.
• be sure food was completely defrosted before
cooking.
If food is overcooked:
• check recipe to be sure all directions (amount, time,
and power levels) were correctly followed.
• the initial temperature of food may have been higher
than normal.
If arcing (sparks) occur:
• be sure microwave-safe dishes were used.
• be sure wire twist ties weren't used.
• be sure oven wasn't operated when empty.
If the display shows a time counting down
but the oven is not cooking:
• check that door is firmly closed.