22_ Troubleshooting - Samsung Refrigerator User Manual

troubleshooting
PROBLEM
The refrigerator
does not work at all
or it does not chill
suffi ciently.
The food in the fridge is
frozen.
You hear unusual
noises or sounds.
The front corners of
the appliance are hot
and condensation is
occurring.
Ice is not dispensing.
You can hear water
bubbling in the
refrigerator.
There is a bad smell in
the refrigerator.
Frost forms on the
walls of the freezer.
Water dispenser is not
functioning.
22_
troubleshooting
SOLUTION
• Check that the power plug is properly connected.
• Is the temperature control on the display panel set to the correct
temperature? Try setting it to a lower temperature.
• Is the refrigerator in direct sunlight or located too near a heat source?
• Is the back of the refrigerator too close to the wall and therefore keeping air
from circulating?
• Is the temperature control on the display panel set to the correct
temperature? Try setting it to a warmer temperature.
• Is the temperature in the room very low?
• Did you store the food with a high water content in the coldest part of the
fridge? Try moving those items into the body of the fridge instead of keeping
them in the CoolSelect Zone™ drawer.
• Check that the refrigerator is level and stable.
• Is the back of the refrigerator too close to the wall and therefore keeping air
from circulating?
• Was anything dropped behind or under the refrigerator?
• A "ticking" sound is heard from inside the refrigerator.
This is normal and occurs because various accessories are contracting or
expanding in relation to the temperature of the refrigerator interior.
• Some heat is normal as anti-condensators are installed in the front corners
of the refrigerator to prevent condensation.
• Is the refrigerator door ajar?
Condensation can occur when you leave the door open for a long time.
• Did you wait for 12 hours after installation of the water supply line before
making ice?
• Is the water line connected and the shut-off valve open?
• Did you manually stop the ice making function?
Make sure Ice Type is set to Cubed or Crushed.
• Is there any ice blocked within the ice maker bucket?
• Is the freezer temperature too warm?
Try setting the freezer temperature lower.
• This is normal. The bubbling comes from the refrigerant coolant liquid
circulating through the refrigerator.
• Has a food item spoiled?
• Make sure that strong smelling food (for example, fi sh) is wrapped so that it
is airtight.
• Clean out your freezer periodically and throw away any spoiled or suspect
food.
• Is the air vent blocked? Remove any obstructions so air can circulate freely.
• Allow suffi cient space between the foods stored for effi cient air circulation.
• Is the freezer door closed properly?
• Is the water line connected and the shut-off valve open?
• Has the water supply line tubing been crushed or kinked?
Make sure the tubing is free and clear of any obstruction.
• Is the water tank frozen because the refrigerator temperature is too low?
Try selecting a warmer setting on the main display panel.