Lenovo ThinkPad Warranty Manual page 32

b. parts only, on an exchange basis, in the second and third years of the
warranty period. Your Service Provider will charge you for any labor
provided in performance of the repair or replacement in the second and third
years of the warranty period.
Types of Warranty Service
1. Customer Replaceable Unit ("CRU") Service
Under CRU Service, your Service Provider will ship CRUs to you for
installation by you. CRU information and replacement instructions are
shipped with your product and are available from Lenovo at any time upon
request. CRUs that are easily installed by you are called Self-service CRUs,
while Optional-service CRUs may require some technical skill and tools.
Installation of Self-service CRUs is your responsibility. You may request that a
Service Provider install Optional-service CRUs under one of the other types of
warranty service designated for your product. An optional service offering
may be available for purchase from Lenovo to have Lenovo install Self-service
CRUs for you. You may find a list of CRUs and their designation in the
publication that ships with your product or at http://www.lenovo.com/
CRUs. The requirement to return a defective CRU, if any, will be specified in
the materials shipped with a replacement CRU. When return is required: 1)
return instructions, a prepaid return shipping label, and a container will be
included with the replacement CRU; and 2) you may be charged for the
replacement CRU if your Service Provider does not receive the defective CRU
within thirty (30) days of your receipt of the replacement.
2. On-site Service
Under On-Site Service, your Service Provider will either repair or exchange
the product at your location. You must provide a suitable working area to
allow disassembly and reassembly of the Lenovo product. For some products,
certain repairs may require your Service Provider to send the product to a
designated service center.
3. Courier or Depot Service
Under Courier or Depot Service, your product will be repaired or exchanged
at a designated service center, with shipping arranged by your Service
Provider. You are responsible for disconnecting the product. A shipping
container will be provided to you for you to return your product to a
designated service center. A courier will pick up your product and deliver it
to the designated service center. Following its repair or exchange, the service
center will arrange the return delivery of the product to you.
24
®
ThinkPad Safety and Warranty Guide