HP ProLiant DL380 Quickspecs page 29

QuickSpecs
Options
Service and Support Service and Support Service and Support Service and Support
Offerings (HP Care Pack Offerings Offerings Offerings
Services)
NOTE: The DL380 Packaged Cluster Care Pack services cover the two HP ProLiant NOTE: NOTE: NOTE:
DL380 G4 servers and the external storage component.
Hardware Services 4-Hour On-site Service Hardware Services 4-Hour On-site Service
Hardware Services 4-Hour On-site Service Hardware Services 4-Hour On-site Service
4-Hour On-site Service, 13-Hour x 5-Day Coverage, 3 Years, Electronic
4-Hour On-site Service, 24-Hour x 7-Day Coverage, 3 Years, Electronic
24-Hour x 7-Day, 6-hour Call To Repair, 3 Years, Electronic
Installation & Start-up Services Installation & Start-up Services
Installation & Start-up Services Installation & Start-up Services
Hardware Installation, Electronic
Installation & Start-Up of a ProLiant server and Microsoft or Linux O/S per the
Customer Description and/or Data Sheet. To be delivered on a scheduled basis 8am-
5pm, M-F, excl. HP holidays, Electronic
W2K AS Cluster Configuration HP Care Pack W2K AS Cluster Configuration HP Care Pack W2K AS Cluster Configuration HP Care Pack W2K AS Cluster Configuration HP Care Pack
Install & Configure MS Windows 2000 Advanced Sever Cluster software on a cluster,
Electronic
Support Plus Support Plus Support Plus Support Plus
Onsite HW support, 8am-9pm, M-F, 4hr response and Microsoft O/S SW Tech
support offsite, onsite at HP's discretion, 8am-9pm, M-F 2hr response time excl. HP
holidays, Electronic
Support Plus 24 Support Plus 24 Support Plus 24 Support Plus 24
Onsite HW support 24x7, 4hr response and Microsoft O/S SW Tech support offsite,
onsite at HP's discretion, 24x7 2hr response time incl. HP holidays, Electronic
NOTE: For more information, customer/resellers can contact NOTE: NOTE: NOTE:
http://www.hp.com/services/carepack.
DA - 12086 Worldwide — Version 35 — February 1, 2008
HP ProLiant DL380 Generation 4 (G4) Packaged Cluster HP ProLiant DL380 Generation 4 (G4) Packaged Cluster HP ProLiant DL380 Generation 4 (G4) Packaged Cluster HP ProLiant DL380 Generation 4 (G4) Packaged Cluster
with Modular Smart Array 1000 with Modular Smart Array 1000 with Modular Smart Array 1000 with Modular Smart Array 1000
U4560E
U4561E
U4562E
U4570E
U2870E
U5701E
U4571E
U4572E
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