Kenmore Elite C970 Series Use & Care Manual page 41

Before You Call
(continued)
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that are
not the result of defective workmanship or materials in this appliance.
OCCURRENCE
Microwave Oven
Control pads for Sensor Cooking, One-
Touch Cooking, and Defrost will not
operate.
Microwave oven light does not come
on. Cooling fan does not work.
Turntable does not rotate. Water in a
cup in microwave does not warm.
Lower Oven
Faulty Installation
Entire appliance does not
operate
Oven does not operate
Oven light does not work
Self-cleaning cycle does not
work
Flames inside oven or smoking
from oven vent
POSSIBLE CAUSE/SOLUTION
• The oven door was opened and closed without initiating a cooking cycle within
three minutes. Touch Stop
• If one of those situation appear please check the electrical outlet, fuse and/or
circuit breaker. If they are functioning properly, contact Sears Part & Repair. A
microwave oven should never be servicer by a "do-it-yourself" repair person.
• Place oven rack in center of oven. Place a level on the oven rack. Contact
installing agent if rack and cabinet cutout flooring are not level.
• Kitchen cabinet misalignment may make oven appear to be not level. Be sure
cabinets are square and level. Contact cabinet maker to correct problem.
• The time of day is not set. The time of day must first be set in order to operate
the oven. See "Setting clock at power up" in the Getting Started section.
• Be sure electrical cord is securely connected into the electrical junction box.
• Cord/plug is not installed and/or connected. Cord is not supplied with oven.
Contact your dealer, installing agent or authorized servicer.
• Service wiring is not complete. Contact your dealer, installing agent or
authorized service agent.
• Electrical power outage. Check house lights to be sure. Call your local electric
company for service.
• Short in cord/plug. Replace cord/plug.
• Controls are not set properly. See instructions to set the controls.
• House fuse has blown or circuit breaker has tripped immediately following
installation.
• House fuse may not be fully engaged. Check fuse and screw or engage circuit
breaker securely.
• Be sure the oven controls are set properly for the desired cooking feature. See
Setting Lower Oven Controls in this Use & Care Guide or read the instructions
"Entire appliance does not operate" in this checklist.
• Be sure the oven controls are set properly for the desired cooking feature. See
Setting Lower Oven Controls in this Use & Care Guide or read the instructions
"Entire appliance does not operate" in this checklist.
• Make sure the oven door is closed.
• Make sure you have removed the oven racks and the oven rack supports from
the oven.
• Controls not set properly. Follow instructions under "Using the Self-Clean
Feature".
• Excessive spillovers in oven. For example this will happen for pie spillovers or
large amounts of grease left on the oven bottom. Wipe up excessive spillovers
before starting oven. If flames or excessive smoke are present see "About
broiling" in the Setting Lower Oven Controls section.
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to resume normal pad operation.