HP ProLiant DL585 Quickspecs page 12

QuickSpecs
Service and Support
Optional HP Care Pack Services that will enhance your HP product experience. Optional HP Care Pack Services that will enhance your HP product experience. Optional HP Care Pack Services that will enhance your HP product experience. Optional HP Care Pack Services that will enhance your HP product experience.
Optional Services Optional Services Optional Services Optional Services
standards, for:
Delivery of the service at a mutually scheduled time convenient to your organization
Availability of an HP service specialist to answer basic questions during the onsite delivery of this
service
Custom installation as detailed in "Delivery specifications" or in a Statement of Work (SOW)
Verification prior to installation that all service prerequisites are met
Service benefits
This service provides a trained HP service specialist to perform an installation that meets HP quality
standards, for:
Delivery of the service at a mutually scheduled time convenient to your organization
Availability of an HP service specialist to answer basic questions during the onsite delivery of this
service
Custom installation as detailed in "Delivery specifications" or in a Statement of Work (SOW)
Verification prior to installation that all service prerequisites are met
http://h20195.www2.hp.com/V2/GetPDF.aspx/5982?7572ENN
3-Year HP Support Plus 24 Service Care Pack 3-Year HP Support Plus 24 Service Care Pack 3-Year HP Support Plus 24 Service Care Pack 3-Year HP Support Plus 24 Service Care Pack
As an alternative to our recommended support level, for customers who need access to responsive 24x7
hardware and software support plus software updates on HP and selected third party products:
HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent
hardware and software services. Working with your IT team, HP Services engineers deliver onsite
hardware support and over-the-phone software support around-the-clock 365 days per year. Service
coverage encompasses HP products and selected multi-vendor hardware and software.
In addition, this convenient HP Care Pack packaged service makes software updates available to you at
substantial savings.
Choose Support Plus 24 when you need to:
Improve uptime with responsive hardware and software services available anytime
Cost-effectively obtain expert 24x7 multi-vendor hardware and software support
Enjoy consistent service coverage across geographically dispersed sites
Update HP and selected third-party software at a predictable cost
Take advantage of subscription savings on software updates
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EEE
3 Year HP Proactive 24 3 Year HP Proactive 24 3 Year HP Proactive 24 3 Year HP Proactive 24
As an alternative to our recommended support level, for customers who want enhanced operational
effectiveness and proactive problem identification:
HP Proactive 24 Service (P24) integrates hardware and software support to help you improve the stability
DA - 13016 North America — Version 39 — November 23, 2010
HP ProLiant DL585 Generation 5 (G5) HP ProLiant DL585 Generation 5 (G5) HP ProLiant DL585 Generation 5 (G5) HP ProLiant DL585 Generation 5 (G5)
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