HP ProLiant DL360 Quickspecs page 13

QuickSpecs
Service and Support
Optional HP Care Pack Services that will enhance your HP product experience Optional HP Care Pack Services that will enhance your HP product experience Optional HP Care Pack Services that will enhance your HP product experience Optional HP Care Pack Services that will enhance your HP product experience
Optional Services Optional Services Optional Services Optional Services
eSupport eSupport eSupport eSupport
3-Year HP Support Plus 24 3-Year HP Support Plus 24 3-Year HP Support Plus 24 3-Year HP Support Plus 24
As an alternative to our recommended support level, for customers who need access to responsive 24x7
hardware and software support plus software updates on HP and selected third party products:
For a higher return on your server and storage technology, our 3-year combined reactive support service
delivers integrated onsite hardware/software support services available 24x7x365, including access to
HP technical resources, 4-hour response onsite hardware support and software updates.
http://h20195.www2.hp.com/V2/GetPDF.aspx/5981-6638EEE
3-Year HP Proactive 24 3-Year HP Proactive 24 3-Year HP Proactive 24 3-Year HP Proactive 24
As an alternative to our recommended support level, for customers who want enhanced operational
effectiveness and proactive problem identification:
Provides improved stability, availability and operational effectiveness with an integrated hardware and
software support service that combines industry-leading reactive technical assistance with proactive
account services, giving your IT manage support from a team of service specialists.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA0-1614ENUC
HP Proactive Select Service HP Proactive Select Service HP Proactive Select Service HP Proactive Select Service
Customer needs on demand access to consulting, technical proactive services and education courses
Provides a flexible way to purchase HP best-in-class consultancy and technical services. You can buy
Proactive Select Service Credits when you purchase your hardware and then use the credits over the next
12 months.
http://h20195.www2.hp.com/V2/GetPDF.aspx/4AA2-3842ENN
HP eSupport is a portfolio of technology-based services that assist you with managing your business
environment - from the desktop to the data center.
Support Portal Support Portal Support Portal Support Portal
The HP support portal provides one-stop access to the information, tools and services you need to
manage the daily operations of your IT environment.
Features include Features include Features include Features include:
Access to self-solve tools (including search technical knowledge base)
Efficient logging and tracking of support cases
Collaboration with other business and IT professionals
Download of patches and drivers
Access to diagnostic tools
Proactive notification of relevant information
Access to certain features of the support portal requires an HP service agreement. To access the support
portal, visit: http://www.hp.com/support
HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24
DA - 13235 Worldwide — Version 38 — October 14, 2011
HP ProLiant DL360 Generation 6 (G6) HP ProLiant DL360 Generation 6 (G6) HP ProLiant DL360 Generation 6 (G6) HP ProLiant DL360 Generation 6 (G6)
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