Troubleshooting - Sirius XM RAdio ONYX EZ User Manual

Troubleshooting

Onyx EZ has been designed and built to be trouble-free but if you
experience a problem, try this:
• Check that all connections are firm and secure.
• Make sure the vehicle power socket is clean and free of corrosion.
• Make sure you have connected Onyx EZ as described in this User
Guide. Verify that the PowerConnect Power Adapter is plugged into the
vehicle's cigarette lighter or power adapter socket, and that the LED
on the PowerConnect Power Adapter is lit (on). If not, your vehicle may
need to be running to provide power to the socket.
If you see this on the screen: Try this:
Acquiring Signal
Check Antenna Connection
Channel Off Air
• Make sure that the vehicle is outdoors with a
clear view of the sky.
• Make sure the Magnetic Mount Antenna is
mounted outside of the vehicle.
• Move the antenna away from any obstructed
area. For example, if you are parked in an
underground garage, you should receive a signal
after leaving the garage.
• Make sure that the antenna cable is firmly
and securely plugged into the PowerConnect
Vehicle Dock. Make sure the cable is not bent or
broken.
• Turn Onyx EZ Off, then On, to reset this
message.
• If the message persists, most likely the Magnetic
Mount Antenna cable has been damaged.
Replace the antenna.
• The channel you've selected is not currently
broadcasting. Tune to another channel.
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