Our appliances are produced with the greatest of
care. However, a defect may still occur. Our con-
sumer services department will repair this upon re-
quest, either during or after the guarantee period. The
service life of the appliance will not, however, be
reduced as a result.
This declaration of guarantee terms is based on
European Union Directive 99/44/EC and the provi-
sions of the Civil Code. The statutory rights that the
consumer has under this legislation are not affected
by this declaration of guarantee terms.
This declaration does not affect the vendor's statu-
tory warranty to the end user. The appliance is
guaranteed within the context of and in adherence
with the following terms:
1. In accordance with provisions laid down in para-
graphs 2 to 15, we will remedy free of charge any
defect that occurs within 24 months from the date
the appliance is delivered to the first end user.
These guarantee terms do not apply in the event
of use for professional or equivalent purposes.
2. Performing the guarantee means that the appli-
ance is returned to the condition it was in before
the defect occurred. Defective parts are replaced
or repaired. Parts replaced free of charge be-
come our property.
3. So as to avoid more severe damage, the defect
must be brought to our attention immediately.
4. Applying the guarantee is subject to the con-
sumer providing proof of purchase showing the
purchase and/or delivery date.
5. The guarantee will not apply if damage caused to
delicate parts, such as glass (vitreous ceramic),
synthetic materials and rubber, is the result of
6. The guarantee cannot be called on for minor
faults that do not affect the value or the overall
reliability of the appliance.
7. The statutory warranty does not apply when
defects are caused by:
a chemical or electrochemical reaction
caused by water,
abnormal environmental conditions in gen-
unsuitable operating conditions,
contact with harsh substances.
8. The guarantee does not apply to defects due to
transport which have occurred outside of our
responsibility. Nor will the guarantee cover those
caused by inadequate installation or assembly,
lack of maintenance or failure to respect the
assembly instructions or directions for use.
9. Defects that result from repairs or measures
carried out by people who are not qualified or
expert or defects that result from the addition of
non-original accessories or spare parts are not
DECLARATION OF GUARANTEE TERMS
covered by the guarantee.
10. Appliances that are easy to transport may be
delivered or sent to the consumer services de-
partment. Home repairs are only anticipated for
bulky appliances or built-in appliances.
11. If the appliances are built-in, built-under, fixed or
suspended in such a way that removing and
replacing them in the place where they are fitted
takes more than half an hour, the costs that result
therefrom will be charged for. Connected dam-
age caused by these removal and replacement
operations will be the responsibility of the user.
12. If, during the guarantee period, repairing the
same defect repeatedly is not conclusive, or if the
repair costs are considered disproportionate, in
agreement with the consumer, the defective ap-
pliance may be replaced with another appliance
of the same value.
In this event, we reserve the right to ask for a
financial contribution calculated according to the
length of time it has been used.
13. A repair under guarantee does not mean that the
normal guarantee period will be extended nor
that a new guarantee period begins.
14. We give a twelve month guarantee for repairs,
limited to the same defect.
15. Except in the event where liability is legally im-
posed, this declaration of guarantee terms ex-
cludes any compensation for damage outside
the appliance for which the consumer wishes to
assert his rights. In the event of legally admitted
liability, compensation will not exceed the pur-
chase price paid for the appliance.
These guarantee terms are only valid for appliances
purchased and used in Belgium. For exported appli-
ances, the user must first make sure that they satisfy
the technical conditions (e.g.: voltage, frequency,
installation instructions, type of gas, etc.) for the
country concerned and that they can withstand the
local climatic and environmental conditions. For ap-
pliances purchased abroad, the user must first en-
sure that they meet the qualifications required in
Belgium. Non-essential or requested adjustments
are not covered by the guarantee and are not possi-
ble in all cases.
Our consumer services department is always at your
disposal, even after the guarantee period has ex-
Address for our consumer services department:
ELECTROLUX HOME PRODUCTS BELGIUM
Bergensesteenweg, 719 – 1502 LEMBEEK