Table of Contents
Advertisement
Questions and answers
If you have any questions about the use of
your base, visit our website at
www.gigaset.com/service
for assistance 24/7. The table below contains
a list of common problems and possible
solutions.
Registration or connection problems with a
Bluetooth headset.
¥
Reset the Bluetooth headset (see the user
¥
guide for your headset).
¢
Delete registration data from the base by
¥
deregistering the device
(
page
79).
¢
Repeat the registration process
(
page
77).
The display is blank.
1. The base is not connected to the mains power
¥
supply.
¢
Check the mains connection
(
page
14).
¢
2. The backlight is deactivated because a time
¥
control was activated
(
page
86).
Press any key on the base to temporarily
activate the display backlight.
¥
¢
Or:
Deactivate the time control
(
page
86).
No connection between the base and handset.
¥
1. Handset is out of the range of the base.
Move the handset closer to the base.
2. Range of the base has been reduced as
¥
¢
Eco Mode is active.
Deactivate Eco Mode
(
page 69)
or
reduce the distance between the handset
and the base.
3. The handset has not been registered to the
base or was deregistered due to the registra-
tion of an additional handset (more than
¥
six DECT registrations).
¢
Register the handset with the base
(
page
73).
¥
4. The firmware is currently being updated.
Please wait until the update is complete.
¥
5. Base is not switched on.
¢
Check the power adapter for the base
(
page
13).
Customer Service & Assistance
The base does not ring.
¥
¢
1. The ringer is switched off.
Activate the ringer
(
page
89).
¥
¢
2. Call divert set for "All Calls".
Deactivate call divert
(
page
32).
The display shows "Please check phone connec-
tion".
Connector to the telephone network may not be
¥
plugged in.
¢
Check the telephone connection
(
page
13).
You cannot hear a ringer/dialling tone from the
fixed line.
The supplied phone cable is not being used or
¥
the phone cable may be faulty.
Replace the phone cable. When purchasing
from a phone retailer, ensure the cable has
¢
the correct jack pin connections
(
page
104).
Some of the network services do not work as
specified.
£
Features are not activated.
Query with the network provider.
Error tone sounds after system PIN prompt.
¥
You have entered the wrong system PIN.
Repeat input of system PIN.
The other party cannot hear you.
You have pressed the mute button P.
¥
¢
The base is "muted".
Unmute the microphone
(
page
31).
The number of the caller is not displayed
despite CLIP/CLI being activated.
¥
Calling Line Identification is not enabled.
The caller should ask the network provider to
enable Calling Line Identification.
You hear an error tone when keying in informa-
tion (a descending tone sequence).
¥
Action has failed/invalid input.
Repeat the process.
Watch the display and refer to the user guide
if necessary.
No time is specified for a message in the call list.
¥
Date and time have not been set.
¥
Set date/time or
Activate synchronisation with a time server
on the Internet via the Web configurator.
Page 99
Advertisement
Table of Contents
