Service (Customer Care)
We offer you support that is fast and tailored to
your specific needs!
Our Online Support on the Internet can be reached
any time from anywhere.
It provides you with 24/7 support for all our prod-
ucts. It also provides a list of FAQs and answers plus
user guides and current software updates (if avail-
able for the product) for you to download.
You will also find frequently asked questions and
answers in the appendix of this user guide.
For personal advice on our range of products and
assistance with repairs or guarantee/warranty
claims you can contact us on:
UK helpdesk: 0 84 53 67 08 12.
Please have your proof of purchase ready when
calling with regard to guarantee/warranty claims.
Replacement or repair services are not offered in
countries where our product is not sold by author-
This device is intended for analogue phone lines in
Country-specific requirements have been taken
We, Gigaset Communications GmbH, declare that
this device meets the essential requirements and
other relevant regulations laid down in Directive
A copy of the 1999/5/EC Declaration of Conformity
is available at this Internet address:
Without prejudice to any claim the user (customer)
may have in relation to the dealer or retailer, the
customer shall be granted a manufacturer's Guar-
antee under the conditions set out below:
In the case of new devices and their compo-
nents exhibiting defects resulting from manu-
facturing and/or material faults within 24
months of purchase, Gigaset Communications
GmbH shall, at its own option and free of
charge, either replace the device with another
device reflecting the current state of the art, or
repair the said device. In respect of parts subject
to wear and tear (including but not limited to,
batteries, keypads, casing), this warranty shall
be valid for six months from the date of pur-
This Guarantee shall be invalid if the device
defect is attributable to improper treatment
and/or failure to comply with information con-
tained in the user guides.
This Guarantee shall not apply to or extend to
services performed by the authorised dealer or
the customer themselves (e. g. installation,
configuration, software downloads). User
guides and any software supplied on a separate
data medium shall be excluded from the Guar-
The purchase receipt, together with the date of
purchase, shall be required as evidence for
invoking the Guarantee. Claims under the Guar-
antee must be submitted within two months of
the Guarantee default becoming evident.
Ownership of devices or components replaced
by and returned to Gigaset Communications
GmbH shall vest in Gigaset Communications
This Guarantee shall apply to new devices pur-
chased in the European Union. For Products
sold in the United Kingdom the Guarantee is
issued by: Gigaset Communications GmbH,
Schlavenhorst 66, D-46395 Bocholt, Germany.
Any other claims resulting out of or in connec-
tion with the device shall be excluded from this
Guarantee. Nothing in this Guarantee shall
attempt to limit or exclude a Customers Statu-
tory Rights, nor the manufacturer's liability for
death or personal injury resulting from its neg-
The duration of the Guarantee shall not be
extended by services rendered under the terms
of the Guarantee.
Insofar as no Guarantee default exists, Gigaset
Communications GmbH reserves the right to
charge the customer for replacement or repair.
The above provisions does not imply a change
in the burden of proof to the detriment of the
To invoke this Guarantee, please contact the
Gigaset Communications GmbH. The relevant
number is to be found in the accompanying user