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Panasonic KX-TVP50E Manual

Panasonic KX-TVP50E Manual

Voice processing system
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Voice Processing System
Subscriber's Guide
POWER
KX-TVP50E
Model No.
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  • Page 1 Voice Processing System Subscriber’s Guide POWER KX-TVP50E Model No. Please read before using and save this manual for future use.

  • Page 2: Getting Started

    Thank you for purchasing the Panasonic Model KX-TVP50 Voice Processing System. The Panasonic Voice Processing System (VPS) is a powerful tool used to manage your voice communications and increase your productivity through the use of your voice mailbox. As a subscriber (the owner of a VPS mailbox), you can: •...
  • Page 3 Introduction Structure of the Manual This manual consists of the following sections: Section 1 Mailbox Setup Describes the procedures for customising your mailbox. Section 2 Receiving Messages Explains how to access and manage received messages. Section 3 Sending Messages Tells you how to send messages, including recording and delivery. Section 4 Special Features Describes how to set up the special features for your mailbox.

  • Page 4: Table Of Contents

    Table of Contents Section 1 Mailbox Setup ......1.1 Logging into Your Mailbox ....... . . 1.2 Recording Personal Greetings .

  • Page 5: Section 1 Mailbox Setup

    Logging into Your Mailbox Before you access Subscriber Services, you must first open your mailbox. FROM YOUR EXTENSION Extn. No. of VPS FROM ANOTHER EXTENSION Enter the extension Off-hook number of the VPS. FROM YOUR EXTENSION (When the Direct Mailbox Access is enabled) To receive a message IF YOU HAVE SET YOUR PASSWORD To deliver a message...

  • Page 6: Recording Personal Greetings

    Recording Personal Greetings After reaching your mailbox, callers will hear your personal greeting message(s). You can record 3 kinds of personal greetings: No Answer Greeting, Busy Greeting, and After Hours Greeting. The VPS plays the appropriate message for each call. Personal greeting messages are always followed by a tone and a chance to leave a message.

  • Page 7: Setting, Changing And Clearing Your Password

    Recording Personal Greetings (contd.) • Recording a Caller ID Greeting is available only when your COS parameter is enabled. To record a Caller ID Greeting, see 4.10 Recording Personal Greetings for Caller ID. • Be sure to exit from the menu AFTER the greeting is accepted. Otherwise the greeting will not be stored.

  • Page 8: Recording Your Name

    Recording Your Name This recording informs callers that they have reached the correct mailbox (for example, when transferring a message to a subscriber, they will hear the subscriber’s name). In addition, if a caller does not know the mailbox number and specifies the mailbox by entering the first 3 or 4 letters of the owner’s name, the VPS will announce a series of recorded names which the caller may select.

  • Page 9: Section 2 Receiving Messages

    Receiving Messages The VPS plays both the new and saved messages that are in your mailbox along with the date, time, and sender information pertaining to each message. To repeat the message Subscriber’s Main Menu To replay the previous message Log into your Press 1.

  • Page 10: Replying To Messages

    Replying to Messages This feature allows you to reply to messages that have been sent by other subscribers through their mailboxes. • You can reply only to messages that were transferred to you, or originated as “Delivering Message to Other Subscribers”. TO RECORD A MESSAGE Subscriber’s Main Menu...

  • Page 11: Message Transfer

    Message Transfer This function allows you to transfer messages to other mailboxes. • If the message is assigned as private, it cannot be transferred to other mailboxes. OPTION1: Enter the mailbox Subscriber’s by NUMBER. Main Menu OPTION2: Enter the mailbox Log into your mailbox.

  • Page 12: Accessing Your Mailbox From An Outside Telephone

    Accessing Your Mailbox from an Outside Telephone This procedure is used when checking your messages remotely. Mailbox No. Call the VPS from Press # and 6. Press and Enter your an outside telephone. mailbox number. IF NEEDED Password Enter your password Press 1 to receive Review your and press #.

  • Page 13: Section 3 Sending Messages

    Delivering Messages to Other Subscribers 3.1 This feature is used when sending the same message to several subscribers. OPTION1: Enter the mailbox by NUMBER Subscriber’s Main Menu OPTION2: Enter the mailbox by NAME Log into your mailbox. Press 2. • You can also specify a Personal or a System Group Distribution List instead of an individual mailbox by entering the number of the list.
  • Page 14 Delivering Messages to Other Subscribers (contd.) TO RECORD A MESSAGE TO SET DELIVERY TIME AND/OR PRIVATE STATUS Record a message. Press 1 Press 2 to FOR IMMEDIATE DELIVERY to end accept the recording. message. TO SET DELIVERY TIME AND/OR PRIVATE STATUS TO SET DELIVERY TIME For example: Delivery Time...

  • Page 15: Checking Mailbox Distribution

    Checking Mailbox Distribution This function allows you to check the status of messages, which you have recorded in your mailbox, for delivery to other mailboxes. • You can check the delivery status of up to 84 message transmissions. IF THE MESSAGE HAS NOT BEEN RECEIVED Subscriber’s Main Menu...

  • Page 16: Setting Up An External Message Delivery List

    Setting up an External Message Delivery List Setting up an External Message Delivery List lets you send the same message to several external parties and/or extensions with a single operation. Up to 2 lists can be maintained at the same time, and each list can contain up to 8 members. •...

  • Page 17: Sending External Delivery Messages

    Sending External Delivery Messages This feature is used to record and send external delivery messages. • The System Administrator or the System Manager must authorise this feature before it can be used. TO 1 RECIPIENT TO AN EXTERNAL PARTY Subscriber’s Line Access Code Main Menu Enter a Line Access...

  • Page 18: Receiving External Delivery Messages

    Receiving External Delivery Messages This feature is used to receive External Delivery Messages. IF NEEDED 4-digit Password Pick up a call Press 1 to Enter the Press #. Press On-hook. receive the password that the from the VPS. end the call. message.

  • Page 19: Checking And Setting External Message Delivery Status 3.7

    Checking and Setting External Message Delivery Status 3.7 After recording external delivery messages, you can check the delivery schedule or review the specified recipients. You can only listen to this report if the messages have not yet been delivered. After listening, you have the option of deleting messages or changing schedules.

  • Page 20: Section 4 Special Features

    • The Intercom Paging feature is available only if you are using a Panasonic KX-TA series or KX-TD series telephone system. Covering Extension The caller goes to the covering extension in 2 ways. One way is via the Automated Attendant Service when the Incomplete Call Handling Status has enabled Covering Extension Transfer Status (see 4.3 Incomplete Call Handling...

  • Page 21: Incomplete Call Handling Status

    Make your selection. On-hook. • The Intercom Paging feature is available only if you are using a Panasonic KX-TA series or KX-TD series telephone system. Message Reception Mode This feature is used to direct callers to either your regular or interview mailbox.

  • Page 22: Personal Group Distribution Lists

    Personal Group Distribution Lists A Personal Group Distribution List is used to send the same message to several mailboxes in a single operation. Up to four lists can be maintained with each list containing up to twenty mailbox members. Subscriber’s Group No.

  • Page 23: Deleting Group Distribution List Names

    Deleting Group Distribution List Names This feature is used to delete a group distribution list name. Subscriber’s Group No. Main Menu Log into your mailbox. Press 5. Press 4. Enter the group distribution number (1-4). On-hook. Press 1 to change Press 3 to erase group name.
  • Page 24 Message Waiting Notification (contd.) To change the Message Waiting Lamp Status Subscriber’s To change the Device Status Main Menu To assign a telephone or beeper (pager) no. Log into your mailbox. Press 6. Press 2. Press the desired button. WHEN YOU PRESS 1 To Change To Accept Make your selection.

  • Page 25: Interview Mailbox

    Interview Mailbox An Interview Mailbox plays pre-recorded questions to callers and records their answers. You can record up to 10 questions and set the answer lengths from 4 to 32 s. The answers are recorded and stored, in order, in your mailbox. The answer length must be set and questions must be recorded.

  • Page 26: Recording Personal Greetings For Caller Id

    To assign Caller ID numbers, see 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID. • This feature is available to you only if you are using a Panasonic KX-TA series or KX-TD series telephone system. • If you cannot use this feature, ask your System Administrator or System Manager.

  • Page 27: Assigning Caller Id Numbers For Personal Greeting For Caller Id

    Assigning Caller ID Numbers for Personal Greeting for Caller ID 4.11 This feature is used to assign Caller ID numbers for pre-recorded personal greetings. Each greeting supports up to 8 Caller ID numbers. • To assign Caller ID numbers, first record a personal greeting. (See 4.10 Recording Personal Greetings for Caller ID.) TO ASSIGN FOR THE Subscriber’s...

  • Page 28: Personal Caller Name Announcement

    It is also announced when calls from assigned numbers are transferred from the VPS to you (Caller ID Screening). • This feature is available to you only if you are using a Panasonic KX-TA series or KX-TD series telephone system.
  • Page 29 Personal Caller Name Announcement (contd.) 4.12 TO ASSIGN AND RECORD FOR THE FIRST TIME Subscriber’s Main Menu TO ADD OR DELETE Log into your mailbox. Press 5. Press 5. • To change an assigned Caller ID number and/or caller name, first delete them and then add new ones. TO ASSIGN AND RECORD FOR THE FIRST TIME Caller ID No.

  • Page 30: Live Call Screening

    • This feature is available to you only if you are using a Panasonic KX-TA series or KX-TD series telephone system and if the System Administrator has provided your extension with this feature.

  • Page 31: Appendix

    Quick Reference Appendix...

  • Page 32: Glossary

    Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by “Alternate Extension Transfer Sequence”. APT Integration Digital Integration between the KX-TA series telephone system and the VPS. Auto Configuration (Available with APT/DPT Integration only.) The VPS can automatically draw information from the KX-TA series or KX-TD series telephone system.
  • Page 33 Covering Extension This can be a destination for Incomplete Call Handling Service. Also, it can be accessed by pressing [0] during the playing of a Personal Greeting. Custom Service Setting Allows one-touch access to extensions, other custom service menus, fax machine, mailboxes, etc.
  • Page 34 External Delivery Message A message intended for automatic delivery to external parties and/or extensions. External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to external parties. Each list can have 8 destinations. External Message Delivery Redial Allows the subscriber, when making an external delivery, to instruct the VPS to make an assigned number of attempts when the line is busy or when there is no answer.
  • Page 35 Incomplete Call Handling Service Calls are considered incomplete when there is no answer or if the line is busy. The Incomplete Call Handling Service can be set for 6 options: (1) to record a message from the caller, (2) transfer the caller to a covering extension, (3) page the mailbox owner via the PBX, (4) notify the mailbox owner via beeper (pager), (5) transfer the caller to the operator, or...
  • Page 36 Logical Extension (All Calls Transfer to Mailbox) An extension that always receives calls directly into its mailbox. This feature is used by subscribers who are often unavailable or who do not have a telephone. Mailbox Capacity (messages) The number of messages that can be recorded in a subscriber’s mailbox; should be set between 5 and 100 messages by the System Administrator or the System Manager.
  • Page 37 Message Waiting Notification The VPS can notify subscribers and the Message Manager when they have received messages (if authorised by the System Administrator or the System Manager). Notification methods are: (1) by Message Waiting Lamp, or (2) by telephone, or (3) by beeper (pager). Multilingual Selection Menu This menu is recorded by the Message Manager and allows callers to choose the language they want (System, User 1 or User 2 prompts) when they call...
  • Page 38 Port The point of connection between the telephone switch and the VPS. Pound Sign The [#] key on the telephone keypad. Private Message A message, which is delivered to a specific mailbox, cannot be forwarded. Prompt Prompts are pre-recorded VPS sentences that guide subscribers and non-subscribers through specific VPS operations.
  • Page 39 Voice Mail A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVP50). Glossary...
  • Page 40 Panasonic Business Systems U.K. Panasonic House, Willoughby Road, Bracknell, Berkshire RG12 8FP Copyright: This manual is copyrighted by Kyushu Matsushita Electric Co., Ltd. (KME). Under the applicable copyright laws, this manual may not be reproduced in any form, in whole or part, without the prior written consent of KME and its licensee.

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