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Troubleshooting guide
Reference
Before requesting service, please perform the
following checks.
If the problem remains unresolved, consult
your dealer for instructions.
Do you have the latest firmware installed?
Firmware updates may be released to correct
operating irregularities that are discovered with
certain movies. (
16)
The following do not indicate a problem with
this unit:
– Regular disc rotating sounds.
– Image disturbance during search.
– Image disturbance when replacing 3D discs.
∫ Unit does not respond to remote
control or front panel buttons.
Press and hold [Í/I] on the main unit for 3 seconds.
– If still unable to turn the unit off, disconnect the
AC mains lead, wait 1 minute, then reconnect
the AC mains lead.
∫ Cannot eject disc.
The unit may have a problem.
1 Turn the unit off.
2 Press and hold [OK], the yellow button and
the blue button on the remote control at the
same time for more than 5 seconds.
j“00 RET” is displayed on the unit’s display.
3 Repeatedly press [1] (right) on the remote
control until “06 FTO” is displayed on the
unit’s display.
4 Press [OK].
General operation
To return to the factory preset.
Select “Yes” in “Default Settings” in the Setup
menu. (
36)
To return all settings to the factory preset.
Reset the unit as follows:
1 Turn the unit off.
2 Press and hold [OK], the yellow button and
the blue button on the remote control at the
same time for more than 5 seconds.
j“00 RET” is displayed on the unit’s display.
3 Repeatedly press [1] (right) on the remote
control until “08 FIN” is displayed on the unit’s
display.
4 Press and hold [OK] for at least 3 seconds.
This unit is turned off when the input for the
TV is switched.
This is a normal phenomenon when using
VIERA Link (HDAVI Control 4 or later). For
details please read the operating instructions
for the TV.
The remote control does not work properly.
Change the batteries in the remote control.
(
9)
The remote control and main unit are using
different codes. If “SET ” is displayed on the
unit’s display when a button is pressed on the
remote control, change the code on the
remote control. (
36, 43)
The TV tuner mode is not displayed when the
TV is switched on.
This phenomenon may occur, depending on the
TV setting, when “Quick Start” is set to “On”.
Depending on the TV, this phenomenon may
be prevented by reconnecting the HDMI cable
to a different HDMI input terminal or by
changing the HDMI auto connection setting.
You have forgotten your ratings password.
You want to cancel the ratings level.
The ratings level returns to the factory preset.
1 Turn the unit on.
2 Press and hold [OK], the yellow button and
the blue button on the remote control at the
same time for more than 5 seconds.
j“00 RET” is displayed on the unit’s display.
3 Repeatedly press [1] (right) on the remote
control until “03 VL” is displayed on the unit’s
display.
4 Press [OK].
This unit does not recognize the USB
connection correctly.
Disconnect and reconnect the USB cable. If it
still does not recognize the connection, turn
this unit off and on again.
USB devices may not be recognized by this
unit when connected using the following :
ja USB hub
ja USB extension cable other than the
supplied with the Wireless LAN Adaptor
DY-WL5 (optional)
If you connect USB HDD to this unit, use the
USB cable that is supplied with the HDD.
Page 39
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