HP CD-WRITER Plus User Manual page 34

34
Before You Call HP
Drive serial number
The HP drive serial number appears on the underside of the tray as well
as on the main label on the back of the drive.
You can also obtain the drive serial number by clicking on the Start
menu on the taskbar, then selecting Programs, HP CD-Writer Plus or
HP DVD Writer, Utilities, and Diagnose. Select the drive to check
and then click on the Drive Data tab. The drive serial number is among
the information displayed.
Computer brand and model
The computer brand appears on the front of your computer and in the
documentation that came with your computer. Example: HP Pavilion 8490
Operating system and amount of memory (RAM) installed
In Windows 95 and Windows 98, from the Start menu on the taskbar,
select Settings and then Control Panel. Double-click on System.
Select the General tab. The version number appears below Microsoft
Windows 98, and the amount of memory installed is displayed in the
lower part of the screen. Example: 4.10.1998 and 128.0 MB RAM
In Windows NT (while signed on as Administrator), from the Start menu
on the task bar, select Programs, Administrative Tools (Common),
and Windows NT Diagnostics. Select the Version tab and write down
the version number and service pack number; for example: 4.00.1381 and
Service Pack 3. Then select the Memory tab and write down the amount
of memory listed under Physical Memory - Total; for example: 32 MB RAM
Other CD-ROM or DVD-ROM drives
In Windows 95 and Windows 98, from the Start menu on the taskbar,
select Settings and then Control Panel. Double-click on System.
Select the Device Manager tab. Double-click on CDROM. Write down
the names of the devices that are displayed. Example: Toshiba DVD-ROM
SD-M1202
In Windows NT from the Start menu on the taskbar, select Settings and
then Control Panel. Double-click on SCSI Adapters. Look for CD-
ROMs or DVD-ROMs in the computer by double-clicking the entries
displayed. Example: Toshiba CD-ROM XM-6102B