Page 1 This document contains specific information that is intended for users of this HP product. This document provides system information, server specifications, and installation procedures for the HP Integrity rx2800 i4 Server. It also provides information on parts, troubleshooting, diagnosing server issues, and how to remove and replace server components.
Page 2: Table 1 Publishing History Details
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Page 3: Table Of Contents
Safety information........................18 Preventing electrostatic discharge....................18 Installation sequence and checklist....................19 Installing the server into a rack or pedestal.................19 Rack installation.........................19 HP rack........................19 Non-HP rack.........................19 Pedestal kit installation......................19 Remove the rails from the server..................19 Attaching the pedestal kit top and bottom................20 Attaching the bezel cover....................22 Attaching the pedestal kit side pieces................23...
Page 4 Powering off the server.......................32 Powering off the server using the iLO 3 MP...............32 Powering off the server manually..................33 Installing the latest firmware using HP Smart Update Manager (HPSUM)........33 Troubleshooting installation issues.....................33 4 Operating system procedures..............34 Operating system supported on the server..................34 Installing the operating system onto the server................34...
Page 5 Online diagnostics and exercisers..................71 Online support tool availability..................72 Online support tools list....................72 Offline support tools list......................73 Fault management overview....................73 HP-UX fault management.....................73 WBEM indication providers....................73 Errors and reading error logs....................73 Event log definitions......................73 Using event logs........................74 iLO 3 MP event logs......................74 System event log review......................75...
Page 6 Removing and replacing the PDH battery (system battery)............122 Removing and replacing the SID.....................122 Removing and replacing the intrusion switch cable..............125 Removing and replacing the system board................126 8 Support and other resources..............132 Contacting HP........................132 Information to collect before you contact HP................132 Contents HP Confidential...
Page 7 Creating a logical drive....................140 Deleting a logical drive....................140 Adding a RAID Advanced Pack license key..............140 Viewing RAID advanced pack license keys..............141 UEFI...........................141 UEFI shell and HP POSSE commands..................142 Drive paths in UEFI.......................144 Using the boot maintenance manager..................145 Boot options........................146 Add boot option......................146 Delete boot option......................147...
Page 8: Overview
One SATA DVD+RW drive Power supply One power supply which supports dual range operation (Low-line 100- 1 20 & High-line 200-240). At low-line only 800 watts are available. IMPORTANT: The 800 W redundancy does not apply to all configurations. Overview HP Confidential...
Page 9: Server Subsystems
Server subsystems Internal components Figure 1 Internal components Fans Processors DIMM risers HP Confidential Server subsystems...
Page 10 Fan 3 connector CPU 0 power connector SAS cache module Internal USB connector Front I/O connector connector Fan 2 connector Power supply backplane SAS power connector Fan 1 connector connector CPU 1 power connector Intrusion switch connector Overview HP Confidential...
Page 11: I/O Subsystem
Cache needed and installing it automatically enables the full feature firmware stack. Super capacitor is optional. Advanced pack ◦ RAID 6, 50, 60 ◦ Cache needed. Advanced Pack license must be entered to enable. Super capacitor is required. HP Confidential Server subsystems...
Page 12: Controls And Ports
3 information pull tab USB connectors Video connector Optical drive bay Storage and media devices The server supports up to eight hot-plug SAS HDDs, and one optical (SATA DVD+RW) drive, with LEDs that indicate activity and device statuses. Overview HP Confidential...
Page 13: Rear Panel Controls And Ports
PCI 3 connector NIC 3 connector PCI 1 UID LED button NIC 4 connector Power supply 2 USB connectors (2) NIC link LED Power supply 2 LED Video connector NIC activity LED NIC 1 connector HP Confidential Controls and ports...
Page 14: Site Preparation
2 Site preparation For information on general computer room site preparation, see the HP Generalized Site Preparation Guide on the HP website: http://www.hp.com/go/Integrity_Servers-docs IMPORTANT: To avoid hardware damage, allow the thermal mass of the product to equalize to the temperature and humidity of the installation facility after removing the shipping materials. A minimum of one hour per 10°...
Page 15: Power Consumption And Cooling
The power consumptions listed in Table 5 (page 15) are valid for the configuration shown. Please use the HP Power Advisor tool to obtain power information for other configurations or utilization factors. Table 5 Standard configuration power consumption Standard configuration Power consumption One 1.46 GHz quad-core processor, 4 GB memory,...
Page 16: Server Physical And Environmental Specifications
Validate server physical space requirements. Confirm environmental requirements. For server-specific information on electrical, physical space, and environmental requirements, see the site prep guide. For general site preparation information, see the HP Generalized Site Preparation Guide on the HP website at http://www.hp.com/go/Integrity_Servers-docs. Site preparation...
Page 17: Inspecting The Shipping Containers For Damage
IMPORTANT: Inspect each carton for shipping damage as you unpack the server. Verifying the inventory The sales order packing slip lists all the equipment shipped from HP. Use this packing slip to verify that all equipment has arrived. NOTE: To identify each item by part number, see the sales order packing slip.
Page 18: Installing The Server
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations. Place parts on a grounded surface before removing them from their containers. Avoid touching pins, leads, or circuitry. Always be properly grounded when touching a static-sensitive component or assembly. Installing the server HP Confidential...
Page 19: Installation Sequence And Checklist
G2 Rack Best Practices Guide. http://www.hp.com/go/rackandpower Non-HP rack For information on installing a rx2800 i4 server in a third party rack, see the QuickSpecs located on the HP Integrity rx2800 i4 Server product page at http://h18000.www1.hp.com/products/quickspecs/14464_div/14464_div.HTML To view the QuickSpecs, click the HTML or PDF link under Quick Specs.
Page 20: Attaching The Pedestal Kit Top And Bottom
The pedestal kit components are referred to by the final position with the server in a vertical orientation. For example, the pedestal kit bottom attaches to the server right side. Installing the server HP Confidential...
Page 21 Align the holes in the pedestal component with the posts on the server. See Figure 9 (page 22). NOTE: One of the holes in the pedestal component contains the locking mechanism. This makes the hole appear partially blocked. HP Confidential Installing the server into a rack or pedestal...
Page 22: Attaching The Bezel Cover
Attaching the bezel cover To attach the bezel cover: Apply the rx2800 i4 product label provided in the pedestal kit to the bottom front of the bezel cover (label can be seen in the figure below.) Attach the bezel cover to the front of the server starting from the bottom of the pedestal kit.
Page 23: Attaching The Pedestal Kit Side Pieces
The ventilation holes in the pedestal kit right side piece must be matched up with the ventilation holes on the top cover of the HP Integrity rx2800 i4 Server to enable proper cooling and air flow. Failure to heed this warning causes the server to shut down with an overtemp condition.
Page 24 Figure 1 1 Attaching the pedestal kit side piece Secure the pedestal side by hand tightening the captive thumb screws on the rear of the server. Figure 12 Thumb screw locations Installing the server HP Confidential...
Page 25: Attaching The Pedestal Feet
1+1 redundancy as long as the total power consumed does not exceed 800 W. A minimum of one power supply is required to power the server. If only one power supply is installed in the server, there is no 1+1 capability. HP Confidential Connecting server cables...
Page 26: Power States
The HP Integrity rx2800 i4 Server User Service Guide shows the ports and power supplies located on the rear panel of the server.
Page 27: Setup Checklist
UEFI driver is preventing system boot. USB drives can still be used at the UEFI shell to update core I/O drivers. CAUTION: Pressing Ctrl-C before the prompt does not work and might disable this feature. Therefore, be sure to wait for the prompt before pressing Ctrl-C. HP Confidential Accessing UEFI or the OS from iLO MP...
Page 28: Uefi Front Page
NOTE: The prompt might take several minutes to appear, and the period that you can press Ctrl-C is very short. For typical boots, HP recommends that you let the prompt time out. After selecting an option, the boot proceeds. NOTE: If no option is selected, the boot proceeds after a few seconds.
Page 29 To view boot options, or launch a specific boot option, press B to launch the Boot Manager. Figure 16 Boot Manager screen To configure specific devices, press D to launch the Device Manager. This is an advanced feature and must only be performed when directed. HP Confidential Accessing UEFI or the OS from iLO MP...
Page 30: Saving Uefi Configuration Settings
To view the iLO LAN configuration, press I to launch the iLO Setup Tool. Saving UEFI configuration settings You can configure other UEFI settings at this time. For more UEFI configuration options, see the HP Integrity rx2800 i4 Server User Service Guide.
Page 31: Operating System Is Loaded Onto The Server
Operating system is not loaded onto the server If the OS is not already on the server, the three options are: using Ignite-UX or vMedia, or loading from a DVD. For details on all of these options, see the HP Integrity rx2800 i4 Server User Service Guide.
Page 32: Powering On The Server Manually
The main DC voltage is now removed from the system However, AC voltage for standby power is still present in the server. Unplug all power cables from the receptacles on the rear panel of the server. Installing the server HP Confidential...
Page 33: Powering Off The Server Manually
For more information about HPSUM, see the HP Smart Update Manager User Guide (http:// www.hp.com/go/hpsum/documentation). Troubleshooting installation issues To troubleshoot issues that might occur during server installation, see the HP Integrity rx2800 i4 Server User Service Guide. HP Confidential Installing the latest firmware using HP Smart Update Manager (HPSUM)
Page 34: Operating System Procedures
HP-UX 1 1i v3 HWE 1209 or later NOTE: Wake-On-LAN (WOL) is supported with Integrity rx2800 i4 Servers running HP-UX 1 1i Installing the operating system onto the server The following procedures describe generalized operating system installation. For more details, see the operating system documentation.
Page 35: Installing The Operating System Using Hp Ignite-Ux
The creation and use of custom installations The creation of recovery media The remote recovery of clients To install the OS onto the server using Ignite-UX, go to http://www.hp.com/go/ignite-ux. Installing the operating system with Virtual Media NOTE: Installing the OS with Virtual Media (vMedia) might be significantly slower than installing using other methods.
Page 36: Configuring System Boot Options
Using vMedia depends on a reliable network with good bandwidth, which is especially important when you are performing tasks such as large file transfers or OS installations. For more information regarding loading the OS with vMedia, see the HP Integrity iLO 3 Operations Guide.
Page 37: Adding Hp-Ux To The Boot Options List
For example, to access the UEFI System Partition for the bootable file system number 2, enter fs2:. The UEFI Shell prompt changes to reflect the file system currently accessed. The full path for the HP-UX loader is \EFI\HPUX\HPUX.EFI and is on the device you are accessing.
Page 38: Booting Hp-Ux From The Uefi Boot Manager
Booting HP-UX from the UEFI Boot Manager From the UEFI Boot Manager menu, choose an item from the boot options list to boot HP-UX. Access the UEFI Boot Manager menu for the server on which you want to boot HP-UX.
Page 39: Booting Hp-Ux In Lvm-Maintenance Mode
To shut down HP-UX running on a server: Log in to HP-UX running on the server that you want to shut down, or log in to iLO MP for the server and use the Console menu to access the system console. Accessing the console through iLO MP enables you to maintain console access to the server after HP-UX has shut down.
Page 40: Optional Components
Most servers are pre-configured with all components installed before shipping from the HP factory. Externally accessible components: SAS hard drives...
Page 41: Installing A Hot-Swappable Power Supply
Failure to observe this caution might result in server shutdown due to overheating. NOTE: The power supply is a hot-swappable device. You do not have to interact with the operating system to add a power supply to the server. HP Confidential Installing a hot-swappable power supply...
Page 42: Removing The Access Panel
Remove the power supply blank. Install the power supply. Removing the access panel Use the T- 1 5 Torx screwdriver attached to the rear of the server to loosen the security screw on the hood latch. Optional components HP Confidential...
Page 43: Removing The Pci Riser Cage
To replace the component, reverse the removal procedure. When replacing the PCI riser cage, to ensure that it has properly seated into the system board, push down on the top of the component where the riser is located. HP Confidential Removing the PCI riser cage...
Page 44: Removing Expansion Slot Covers
To remove slot covers 2 and 3, lift up and remove the latch, and then remove the cover. To remove slot covers 5 and 6, push down on the latch, rotate the latch down, and then remove the cover. Optional components HP Confidential...
Page 45: Installing Expansion Boards
“Removing the access panel” (page 42). Remove the PCI riser cage. See “Removing the PCI riser cage” (page 43). Remove the expansion slot cover. See “Removing expansion slot covers” (page 44). Install the expansion board. HP Confidential Installing expansion boards...
Page 46: Installing Dimms
Memory riser locations and slot IDs Install DIMMs into the risers attached to the system board. Each slot has a unique ID. For memory riser locations, see Figure 2 (page 10). Figure 21 DIMM slot IDs Optional components HP Confidential...
Page 47: Supported Dimm Sizes
DIMMs seat onto the four memory risers that seat on the system board. The minimum server configuration requires that at least one memory pair (group of two DIMMs) is installed on memory riser 1. Supported DIMM sizes: 4 GB 8 GB 16 GB HP Confidential Installing DIMMs...
Page 48: Memory Loading Rules And Guidelines
If a channel contains quad-rank DIMMs, the quad-rank DIMM must be installed first on the channel. Installing DIMMs Remove the access panel. See “Removing the access panel” (page 42). Lift the memory riser handle and remove the component. Optional components HP Confidential...
Page 49 Install the DIMM. HP Confidential Installing DIMMs...
Page 50: Installing A Processor
Module 0 and Module 1. If the server has only one processor, it is installed in socket 0. Install the second processor in socket 1. Figure 2 (page 10) for the processor socket numbers. Optional components HP Confidential...
Page 51: Installing A Processor And Heat Sink Module
To prevent thermal instability and damage to the server, do not separate the processor from the heat sink after assembling. The processor and heat sink ship as separate units and are coupled during installation into the server. Open the processor cage. HP Confidential Installing a processor...
Page 52 Ensure pin 1, indicated on the empty socket with an embossed triangle, matches the pin 1 marker on the processor module, the chamfered corner of its attached voltage regulator heat sink. Remove the heat sink cover. Optional components HP Confidential...
Page 53 Install the heat sink over the load posts. CAUTION: Do not lower the heat sink locking handle before pushing the plastic locking tabs into place. HP Confidential Installing a processor...
Page 54 To prevent thermal instability and damage to the server, do not separate the processor module from the processor heat sink after they have been coupled. NOTE: Positive engagement clicking must occur during engaging of the processor heat sink and processor module onto the socket to ensure proper seating. Optional components HP Confidential...
Page 55 CAUTION: To prevent thermal instability and damage to the server, do not separate the processor module from the processor heat sink after they have been coupled. HP Confidential Installing a processor...
Page 56: Hp Trusted Platform Module (Tpm)
If the TPM fails, the system board needs to be replaced by an HP-authorized service provider. Attempting to remove the TPM from the system board will void any existing HP service contract and cause the server to fail.
Page 57: Verifying Installed Components In The Server
[Details omitted] MEMORY INFORMATION [Details omitted] I/O INFORMATION [Details omitted] PCI DEVICE INFORMATION [Details omitted] CONSOLE CONFIGURATION [Details omitted] BOOT INFORMATION [Details omitted] FIRMWARE INFORMATION [Details omitted] SYSTEM SECURITY CONFIGURATION [Details omitted] Shell> HP Confidential Verifying installed components in the server...
Page 58: Completing Installation
Completing installation After all components are installed: Close the processor cage. Install the PCI riser cage. Install the access panel. Install the server into the rack or pedestal. Connect all cables. Power on the server. Optional components HP Confidential...
Page 59: Troubleshooting
The purpose of this chapter is to provide a preferred methodology (strategies and procedures) and tools for troubleshooting the server error and fault conditions. How to contact HP For information on how to contact HP, see “Contacting HP” (page 132).
Page 60: Recommended Troubleshooting Methodology
The System Insight Display LEDs are cleared after the issue is corrected or the CRU is replaced and by cycling AC power. If the LEDs, SEL and FPL do not give you enough information to identify the issue, HP also provides diagnostic tools with each operating system (see “Troubleshooting tools”...
Page 61: Basic And Advanced Troubleshooting Tables
System health LED is flashing amber. A warning or critical failure has been detected and logged after server powers on (system health is flashing amber, and power is steady green). Examine each power supply LED. If not solid HP Confidential Methodology...
Page 62 2. Verify that the RS-232C configuration matches between the server and the local console or modem (see “Troubleshooting the system console” (page 90) for details). 3. Look for loose, damaged, or disconnected power and signal cables on the I/O riser. Troubleshooting HP Confidential...
Page 63 “Errors and reading error logs” (page 73) for details). NOTE: Be sure to check the console settings from the Boot Manager for your OS. The preceding issue is fixed when OS prompt appears on the system console. HP Confidential Methodology...
Page 64: Troubleshooting Tools
You must hard reset the server The preceding issue is fixed when the MCA does not repeat. to clear the fatal condition and boot the OS Troubleshooting tools Use the following tools to aid in troubleshooting the server. Troubleshooting HP Confidential...
Page 65: Leds
The front panel of the system contains the power button/system power LED, health LED, System Event Log LED, and locator switch/LED. The server use flashing states (for example, flashing amber or red) on these LEDs to indicate a warning or an error. HP Confidential Troubleshooting tools...
Page 66: System Health Led
SID LEDs The SID consists of several LEDs that can be lit to show the health or failure of various server components. The layout mimics the physical placement of components as viewed from the top of the server. Troubleshooting HP Confidential...
Page 67 Capping Power Green NOTE: Power capping operation can be observed through iLO 3 also. For more information, see the HP Integrity iLO 3 Operations Guide. Over Temp Off = Server temperature good Amber = Server temperature too high, attention required...
Page 68: Fru And Cru Health Leds
Table 20 VFP health description <none> On green OS booting or running Flashing red Fatal fault -- system crashed or cannot boot: check logs for details Hard drive LEDs The hard drives have two LEDs per drive. See Figure Troubleshooting HP Confidential...
Page 69 Flashing irregularly The drive is active, and it is operating normally. Amber A critical fault condition has been identified for this drive, and the controller has placed it offline. Replace the drive as soon as possible. HP Confidential Troubleshooting tools...
Page 70: Optical Drive
The iLO 3 physical presence button enables you to reset iLO 3 and gain access to the system pinhole button if all iLO passwords are lost. A momentary press causes a soft reset of iLO 3 when the button Troubleshooting HP Confidential...
Page 71: Power Supply
A suite of offline and online support tools are available to enable manufacturing, field support personnel, and the customer to troubleshoot system issues. In general, if the operating system is already running, then HP recommends that you do not shut it down and instead, use the online support tools.
Page 72: Online Support Tool Availability
Online support tools list The following online support tools are available on HP-UX 1 1.31 hosted systems. In some cases, a tool, such as a disk exerciser, is generic to many types of hardware; in other cases, a tool, such as a tape diagnostic, is specific to a particular technology or type of tape drive.
Page 73: Offline Support Tools List
To ensure that tools are available to repair or recover from the fault. HP-UX fault management Proactive fault prediction and notification is provided on HP-UX by SysFaultMgmt WBEM indication providers. WBEM provides frameworks for monitoring and reporting events. SysFaultMgmt WBEM indication providers enable users to monitor the operation of a wide variety of hardware products, and alert them immediately if any failure or other unusual event occurs.
Page 74: Using Event Logs
Events are created by firmware or OS code, and are sent over the PDH bus to the iLO MP for storage in either or both of the SEL and FPL logs (HP-UX shows an I/O path for the iLO MP).
Page 75: System Event Log Review
For a more information on configuring the iLO 3 MP and using the iLO 3 MP commands, see the HP Integrity iLO 3 MP Operations Guides. System event log review See the HP Integrity iLO 3 Operations Guide for this procedure. http://www.hp.com/go/integrity_servers-docs Supported configurations This subsection provides a system build-up procedure.
Page 76 Data: Major change in system state - EFI 5480020B09E10011 0000000000000006 If the installed CRUs are all functional, then the system initiates POST on all processors. HP recommends that you observe the system console output through Live Logs to ensure that POST is initiated and completes without error.
Page 77: Installation Troubleshooting
You must be aware of its uses to properly troubleshoot the system. NOTE: If the server is off, and power is not connected to server power supplies, pressing the power button has no effect. HP Confidential Installation troubleshooting...
Page 78: Uefi Menu Is Not Available
Re-seat all cable harnesses and board connectors. SATA DVD+RW drive issues SATA DVD+RW drive issues that occur during installation are usually related to faulty connections. If you are experiencing DVD drive issues: Remove and reinsert the media. Replace the disk. Troubleshooting HP Confidential...
Page 79: Sas Disk Drive Issues
Double-bit data cache errors in any physical processor core causes a Global MCA event, which, in turn, causes all logical and physical processors in the server to fail and reboot the operating system. HP Confidential Troubleshooting the processor and memory...
Page 80: Customer Messaging Policy
BOOT_CPU_LOADING_ERROR not compatible Processors Type E0h, 2953d:26d Processors and/or BOOT_CPU_LOADING_ERROR termination out of order Processors Type E0h, 36d:26d A logical processor BOOT_CPU_LATE_TEST_FAIL (thread) failed late self test Processors Type E0h, 677d:26d A logical processor MC_RENDEZVOUS_SLAVES_FAIL (thread) slave Troubleshooting HP Confidential...
Page 81 A processor failed BOOT_CPU_FAILED Processors Type E0h, 33d:26d A logical processor BOOT_CPU_EARLY_TEST_FAIL (thread) failed early self test Processors Type 02h, 25h:71h:80h No physical iLO MP Possible processor cores seating or MISSING_FRU_DEVICE present failed processor HP Confidential Troubleshooting the processor and memory...
Page 82: Troubleshooting The Server Memory
EEPROM with a bad this DIMM is checksum incompatible DIMMs Type E0h, 4652d:26d This memory DIMM is Memory DIMM is correcting too many Agent about to fail or WIN_AGT_PREDICT_MEM_FAIL single-bit errors environmental conditions are causing more errors than usual Troubleshooting HP Confidential...
Page 83: Troubleshooting The Power Subsystem
The server is brought out of reset, and begins the boot process. Power LED button The front panel system power LED indicates the status of system power. The LED is incorporated inside the power button itself. HP Confidential Troubleshooting the power subsystem...
Page 84: Troubleshooting The Cooling Subsystem
Fan has either iLO 3 Cleared when fan is COOLING_UNIT_WARNING previously failed or replaced is degrading Fans (1-6) Type 02h, 0Ah:07h:02h Fan has failed and iLO 3 Cleared when fan is COOLING_UNIT_FAILURE no longer meets replaced minimum requirements Troubleshooting HP Confidential...
Page 85: Troubleshooting The Ilo 3 Mp Subsystem
Handles I/O configuration errors. Firmware uses the memory address table to determine the location and size of the MMCFG, LMMIO, and GMMIO regions. Programs APICs. HP Confidential Troubleshooting the iLO 3 MP subsystem...
Page 86: Customer Messaging Policy
Either a card / failed slot issue. Re-seat IO_HOT_PLUG_CTRL_FAILED card first. I/O Card Type E0h, 139d:26d PCI bus walk (I/O Remove any discovery) resources unsupported I/O IO_PCI_MAPPING_TOO_BIG exceeded cards. Move I/O card to an unused PCI slot Troubleshooting HP Confidential...
Page 87: Verifying Sas Hard Drive Operation
Turn on power to the server and display monitor. During the boot sequence, watch the activity LED on each SAS disk drive. The LED quickly cycles from amber to green. The LED stays steady green until the drive spins HP Confidential Troubleshooting the I/O subsystem...
Page 88: System Lan Leds
5. Initial processor firmware code fetch is PAL code from EEPROM connected directly to the CPU, retrieved 4 bytes at a time by DMDC in ICH10 (No shared memory or I/O devices are available at this time; for example they are not initially configured). Troubleshooting HP Confidential...
Page 89: Troubleshooting The Firmware
System firmware and iLO 3 firmware must be from the same release. Independent updates are not supported. Details about a specific release are available in the associated Release Notes. Firmware updates are available from the HP website at http://www.hp.com under "Support and Drivers".
Page 90: Updating Firmware
Figure 26 sr command at the command menu Figure 27 info fw command at the shell prompt Choose the appropriate firmware package from the choices available on the HP Support Center web page at http://www.hp.com/go/bizsupport. To verify the firmware version, see the Release Notes or Installation Instructions.
Page 91: Troubleshooting The Server Environment
HP-UX uses the RS-232 serial text connection to a terminal or terminal emulator software to control server operations locally. HP-UX alternatively uses the iLO 3 LAN connection over a network to control server operations remotely through Secure Shell or through a web GUI.
Page 92: Removal And Replacement Procedures
SPS-DRV HD 450GB 10K 2.5 6G SAS HP 581310-001 SPS-DRV HD 600GB 10K 2.5 6G SAS HP 58131 1-001 SPS-DRV 900GB 6G SAS 2.5 10K HP DP ENT 619463–001 SPS-DRV SSD 400GB 2.5 SAS HP SLC 632630–001 SPS-DRV SSD 200GB 2.5 SAS HP SLC 632627–001...
Page 93 SPS PCA I/O, PCIe 2p 4Gb FC + 2p 1000BT AD222-67102 RPL,HP PCIe 2p 4GB FC & 2P 1000SX Adptr AD393-67001 HP AH400A 1-port 8 Gb PCIe FC SR QLogic HBA 489190-001 HP AH401A 2-port 8 Gb PCIe FC SR QLogic HBA 489191-001...
Page 94: Required Tools
(“Extending the server from the rack” (page 95)). If you are performing service procedures in an HP, Compaq branded, Telco, or third-party rack cabinet, you can use the locking feature of the rack rails to support the server and gain access to internal components.
Page 95: Extending The Server From The Rack
For more information about Telco rack solutions, see the HP infrastructure website (http:// h18004.www1.hp.com/products/servers/platforms/rackandpower.html). Power off the server (“Powering off the server” (page 99)). If you must remove a server from a rack or a non-hot-plug component from a server, power off the server.
Page 96: Accessing Internal Components For A Pedestal-Mounted Server
The sliding rails might pinch your fingers. Accessing internal components for a pedestal-mounted server Power off the server and remove all cables. Remove the pedestal kit feet. Removal and replacement procedures HP Confidential...
Page 97 Lay the server on the left side (facing the front of the server). The right side of the pedestal kit (with the ventilation holes) must face up. Unscrew the captive thumbscrews on the rear of the pedestal kit for the right side pedestal kit piece. HP Confidential Preparation procedures...
Page 98 Figure 29 Thumbscrew locations To remove the pedestal kit piece from the pedestal, slide the right side piece toward the back of the server, and then lift it. Figure 30 Removing the side piece Removal and replacement procedures HP Confidential...
Page 99: Powering Off The Server
Disconnect the power cords. The system is now without power. Removing the server from the rack To remove the server from an HP, Compaq branded, Telco, or third-party rack: Power off the server (“Powering off the server” (page 99)).
Page 100: Removing The Server From The Pedestal Kit
Figure 32 Removing the pedestal kit feet Remove the pedestal side pieces by unscrewing the captive thumbscrews on the rear of the pedestal kit, and sliding the side pedestal kit pieces toward the back of the server. 100 Removal and replacement procedures HP Confidential...
Page 101 Figure 33 Thumbscrew locations Figure 34 Removing the side piece Release the locking tabs behind the top corners of the bezel cover and remove the component. HP Confidential Preparation procedures 101...
Page 102 Once the pedestal component has moved about 1/4 inch, the lock releases, and you can release the tab. Pull the pedestal kit top piece away from the server. Repeat these steps for the bottom piece. 102 Removal and replacement procedures HP Confidential...
Page 103: Accessing The Product Rear Panel
To access the product rear panel components, open the cable management arm: Power off the server (“Powering off the server” (page 99)). Swing open the cable management arm. Remove the cables from the cable trough. HP Confidential Preparation procedures 103...
Page 104: Removing And Replacing A Sas Hard Drive Blank
If the server supports hot-plug components, minimize the amount of time the access panel is open. Determine the status of the hard drive from the hot-plug SAS hard drive LED combinations. Back up all server data on the hard drive. 104 Removal and replacement procedures HP Confidential...
Page 105: Removing And Replacing A Power Supply Blank
2 to 24 Low Line (100- 1 20) 1 or 2 2 to 12 Low Line (100- 1 20) 2 to 12 Low Line (100- 1 20) 2 to 8 HP Confidential Removing and replacing a power supply blank 105...
Page 106: Removing And Replacing The Access Panel
Additional components, such as HDDs or PCIe cards, do not impact power redundancy. The server also supports power capping. Power capping operation can be observed through iLO 3. For more information, see the HP Integrity iLO 3 Operations Guide. WARNING! To reduce the risk of personal injury from hot surfaces, allow the power supply or power supply blank to cool before touching it.
Page 107: Removing And Replacing The Optical Drive Filler
NOTE: You might have to use a nonconductive tool with a length of at least 20 cm and a thickness of about 1 mm to push out the drive filler. HP recommends using a ruler or similar tool. To replace the component, reverse the removal procedure.
Page 108: Removing And Replacing A Hot-Swap Fan
CAUTION: If more than one fan is removed or fails, the system does not shut down. If the temperature sensors detect conditions outside of operating limits, the system shuts down. 108 Removal and replacement procedures HP Confidential...
Page 109: Removing And Replacing The Power Supply Backplane
Removing and replacing the power supply backplane Power off the server (“Powering off the server” (page 99)). Remove all power supplies (“Removing and replacing a hot-swap power supply” (page 105)). HP Confidential Removing and replacing the power supply backplane 109...
Page 110: Removing And Replacing The Hard Drive Backplane
Remove the access panel (“Removing the access panel” (page 42)). Remove all hot-plug hard drives (“Removing and replacing a hot-plug SAS hard drive” (page 104)). Disconnect the SAS cable from the hard drive backplane. 1 10 Removal and replacement procedures HP Confidential...
Page 111: Removing And Replacing The Pci Riser Cage
2 — Half length, full height PCIe2 x8 (4, 2, 1) PCIe2 x16 (8, 4, 2, 1) 3 — Half length, full height PCIe2 x8 (4, 2, 1) — Secondary riser connector HP Confidential Removing and replacing the PCI riser cage 1 1 1...
Page 112: Removing And Replacing A Half-Length Expansion Board
Disconnect any external cables that are connected to the expansion board. Remove the PCI riser cage (“Removing and replacing the PCI riser cage” (page 111)). Disconnect any internal cables that are connected to the expansion board. 1 12 Removal and replacement procedures HP Confidential...
Page 113: Removing And Replacing A Full-Length Expansion Board
(“Removing and replacing the PCI riser cage” (page 111)). Disconnect any internal cables that are connected to the expansion board. Remove the expansion board. To replace the component, see “Installing expansion boards” (page 45). HP Confidential Removing and replacing expansion boards 1 13...
Page 114: Removing And Replacing The Cache Module
(“Removing and replacing the access panel” (page 106)). Remove the PCI riser cage (“Removing and replacing the PCI riser cage” (page 111)). Disconnect the cable to the super capacitor pack. Remove the cache module. 1 14 Removal and replacement procedures HP Confidential...
Page 115: Removing And Replacing The Super Capacitor Pack
Pull up the latch and push the super capacitor pack to the rear of the server. Disconnect the super capacitor pack cable from the board and system board clips. HP Confidential Removing and replacing the super capacitor pack 1 15...
Page 116: Removing And Replacing The Processor Baffle
Power off the server and remove it from the rack (“Powering off the server” (page 99) “Removing the server from the rack” (page 99)). Remove the access panel (“Removing the access panel”). Open the processor cage. 1 16 Removal and replacement procedures HP Confidential...
Page 117: Removing And Replacing A Processor And Heat Sink Module
The server processor subsystem supports one or two Quad-Core or eight–Core Itanium processors. When two processors are installed, the speeds must be identical. NOTE: The rx2800 i4 currently supports only 1.35 V DIMMs. WARNING! To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them.
Page 118 The heat sink locking lever can constitute a pinch hazard, keep your hands on top of the lever during installation to avoid personal injury. Pull both plastic tabs out (see 3 below). Lift the processor and heat sink off of the socket, pulling straight up. 1 18 Removal and replacement procedures HP Confidential...
Page 119 To replace a processor that is not defective, reverse the removal procedure. The replacement processor module is shipped from HP without a heat sink. You will need to order and attach a heat sink to the processor module before installing them for repair.
Page 120: Removing And Replacing Dimms
The server supports the following DIMM sizes: 4 GB 8 GB 16 GB IMPORTANT: At this time, the rx2800 i4 system supports only 1.35 V DIMMs. For memory configurations see “Installing DIMMs” (page 46). Power off the server (“Powering off the server” (page 99)).
Page 121 Before inserting the memory riser, the three stand-off posts on the riser must be aligned with the alignment slots on the system board. Failure to align the stand-off posts correctly might result in damage to the riser. HP Confidential Removing and replacing DIMMs...
Page 122: Removing And Replacing The Pdh Battery (System Battery)
Using a nonconductive tool small enough to fit into the battery slot as leverage, gently remove the battery from the holder from the end marked “---“. NOTE: HP recommends using ESD safe, non-conductive tweezers or a similar tool. To replace the component, reverse the removal procedure. IMPORTANT: Ensure that the new battery is fully seated and that all locking tabs are correctly engaged.
Page 123 Retain the SID bezel, the transparent light pipe, and the black rubber light pipe. Install the transparent plastic light pipe onto the SID bezel. Install the SID bezel onto the metal chassis, ensuring the four latches all lock. HP Confidential Removing and replacing the SID 123...
Page 124 Put the black rubber light pipe onto the plastic light pipe. Install the SID board by securing it with the two screws. Fasten the two hexagon screws on the front of SID bezel to the VGA port. 124 Removal and replacement procedures HP Confidential...
Page 125: Removing And Replacing The Intrusion Switch Cable
(“Removing and replacing the access panel” (page 106)). Remove the PCI riser cage (“Removing and replacing the PCI riser cage” (page 111)). Open the processor cage. Using a screwdriver, remove the switch. HP Confidential Removing and replacing the intrusion switch cable 125...
Page 126: Removing And Replacing The System Board
If your system board has a TPM installed, you must order a new TPM when you order a replacement system board. Before replacing the system board, you must first back up the current TPM settings. See the HP-UX operating system documentation for more information.
Page 127 12. Remove the hot-swap fans from the fan cage (“Removing and replacing a hot-swap fan” (page 108)). 13. Remove the fan cage. 14. Remove the SAS cache module (“Removing and replacing the cache module” (page 114). HP Confidential Removing and replacing the system board 127...
Page 128 19. Loosen the two system board thumbscrews. 20. Remove the system board from the chassis by pushing it toward the front and then lifting it. 21. Remove four screws on the power supply cage, and remove power supply cage. 128 Removal and replacement procedures HP Confidential...
Page 129 22. Loosen the screws of the processor cage, and remove the processor cage. 23. Remove the two memory riser assemblies. HP Confidential Removing and replacing the system board 129...
Page 130 Install all components removed from the failed system board. CAUTION: Do not replace hot-plug hard drives until you have configured the RAID controller as detailed below. Install the access panel (“Removing and replacing the access panel” (page 106)). 130 Removal and replacement procedures HP Confidential...
Page 131 To change the UUID: Enter sysset -uuid <uuid> at the MP:CM -> prompt. Enter the associated password and press Enter Reset iLO MP by entering xd -r -nc at the CM:hpiLO-> prompt. HP Confidential Removing and replacing the system board...
Page 132: Support And Other Resources
Contacting HP Information to collect before you contact HP NOTE: HP recommends that you record any changes that you make to your system, as well as how the changes affect system behavior. Collect the following information: Technical support registration number (if applicable)
Page 133: Hp Contact Information
HP, which will initiate a fast and accurate resolution, based on your product's service level. Notifications may be sent to your authorized HP Channel Partner for on-site service, if configured and available in your country. The software is available in two variants: HP Insight Remote Support Standard: This software supports server and storage devices and is optimized for environments with 1-50 servers.
Page 134: Related Information
HP servers, storage, network, and SAN environments, plus selected non-HP servers that have a support obligation with HP. It is integrated with HP Systems Insight Manager. A dedicated server is recommended to host both HP Systems Insight Manager and HP Insight Remote Support Advanced.
Page 135: Related Documents
HP specifies in the materials shipped with a replacement CRU part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
Page 136: Standard Terms, Abbreviations And Acronyms
Registered DIMM. System Abstraction Layer. Serial-attached SCSI. System event log. Small form factor. System firmware. System Insight Display. UDIMM Unbuffered DIMM. UEFI Unified Extensible Firmware Interface. Unit identification. WBEM Web-Based Enterprise Management. 136 Standard terms, abbreviations and acronyms HP Confidential...
Page 137: A Utilities
RAID volume into the system. Set mode is used to change the mode of the controller. If the controller is already in the required mode the following message appears: The controller at seg:bus:dev:funcis already in HBA|RAID mode. HP Confidential SAS disk setup 137...
Page 138: Updating The Firmware Using Saupdate
Use the saupdate list to display all detected Smart Array controllers along with the active firmware versions, the identification information from this list is used to designate which controller is to be updated. Use saupdate update <seg:bus:dev:func:index> <firmware image> to update the firmware. Restart the system. 138 Utilities HP Confidential...
Page 139: Determining The Driver Id And Ctrl Id
Using the ORCA menu-driven interface From the UEFI Shell, enter drvcfg -s <Driver ID> <Ctrl ID>. The ORCA main menu appears. The ORCA main menu contains the following options: Create Logical Drive View Logical Drive HP Confidential SAS disk setup 139...
Page 140: Creating A Logical Drive
To acknowledge that the configuration was saved and return to the ORCA Main Menu, press Enter. Adding a RAID Advanced Pack license key At the ORCA main menu, select Manage License Keys. Select Add License Key. 140 Utilities HP Confidential...
Page 141: Viewing Raid Advanced Pack License Keys
NOTE: Unified UEFI Forum, Inc. defines the specification used to implement UEFI. POSSE is an HP extension to UEFI, which provides a common user interface architecture to better serve HP customers, service, and manufacturing. UEFI consolidates boot utilities similar to those found in PA-RISC based servers, such as the BCH, and platform firmware into a single platform firmware.
Page 142: Uefi Shell And Hp Posse Commands
Boot Maintenance Manager. For more information, see “Using the boot maintenance manager” (page 145). UEFI shell and HP POSSE commands For details on these commands, enter help command at the UEFI Shell prompt. Table 45 UEFI shell commands UEFI shell command...
Page 143 Prints a message and waits for keyboard input Displays PCI device list or PCI function configuration space ping Ping a target machine with UEFI network stack reconnect Reconnects one or more UEFI drivers to a device HP Confidential UEFI 143...
Page 144: Drive Paths In Uefi
SAS regardless of RAID/HBA mode. The UEFI device paths currently do not contain any information that could be used to determine the physical location of the drives. Device Path format Path example PCIe root bridge device path PcieRoot(0x30304352)/Pci(0x2,0x0)/ node Pci(0x0,0x0)/Scsi(0x0,0x0) (RAID mode) PcieRoot(0x30304352)/Pci(0x2,0x0)/Pci(0x0,0x0) /SAS(0x5000C500037688B9,0x0,0x1,NoTopology, 0,0,0,0x0) 144 Utilities HP Confidential...
Page 145: Using The Boot Maintenance Manager
Boot Options Driver Options Console Options Boot From File Set Boot Next Value Set Time Out Value Reset System NOTE: Use the dmpstore command to back up these settings. HP Confidential Using the boot maintenance manager 145...
Page 146: Boot Options
The Boot Options menu contains the following options: Add Boot Option Delete Boot Option Change Boot Order Add boot option Use this option to add items to the Boot Options list. To add a boot option: Select a boot device type. 146 Utilities HP Confidential...
Page 147: Delete Boot Option
For example, if you normally boot using a configuration on your LAN but would like to boot from a local hard drive if the LAN is unavailable, move the LAN boot option to the top of the list, followed by the hard drive boot option. HP Confidential Using the boot maintenance manager...
Page 148: Driver Options
Select Commit Changes and Exit to save the new settings and return to the Boot Maintenance Manager. Driver options The Driver Options menu contains the following options: Add Driver Option Delete Driver Option Change Driver Order Add driver option Use this option to add driver options. 148 Utilities HP Confidential...
Page 149: Delete Driver Option
Select an item on the driver list. Using the + and - keys, move the selection to the desired position in the book order list. Press Enter when the item is in the desired position. HP Confidential Using the boot maintenance manager 149...
Page 150: Console Options
This option is useful for booting an option that only needs to be booted once, without changing any other setting in the main Boot Manager menu. This is a one-time operation and does not change the permanent server boot settings. 150 Utilities HP Confidential...
Page 151: Set Time Out Value
LEDs. All iLO MP functions are available through the LAN and the local RS-232 port. The iLO MP is available whenever the server is connected to a power source, even if the server main power switch is off. HP Confidential iLO MP...
Page 152 Access to the iLO MP can be restricted by user accounts. User accounts are password protected and provide a specific level of access to the server and MP commands. For more information regarding the iLO MP, see the HP Integrity iLO 3 Operations Guide. http://www.hp.com/go/integrity_servers-docs...
Page 153: Index
HP-UX, booting EFI see UEFI from file, menu not available, HP-UX (LVM maintenance mode), eight-core processor see processor HP-UX (UEFI boot manager), electrical specifications, HP-UX (UEFI Shell), electrostatic discharge, HP-UX in single-server mode,...
Page 154 DIMM sizes, standard boot, MP see iLO 3 MP HPSUM see HP Smart Update Manager iLO 3 overview, physical presence button, reset, iLO 3 MP offline support tools event logs,...
Page 155 1 16 removing and replacing, system boot options, system build-up procedures, quad-core processor see processor system event logs overview, system fans see fans rack system health LED definition, installing the server into, Systems Insight Display LEDs non-HP, HP Confidential...
Page 156 LAN LEDs, Trusted Platform Module (TPM), typographic conventions, UEFI accessing from iLO MP, commands, drive paths, Front Page, UID button function, Unified Extensible Firmware Interface see UEFI unloading the server, 156 Index HP Confidential...

This manual is also suitable for:

Integrity rx2800 i4Integrity rx2900 i4

HP Integrity rx2800 i4 User Manual

1 Overview

2 Site Preparation

3 Installing the Server

4 Operating System Procedures

5 Optional Components

6 Troubleshooting

7 Removal and Replacement Procedures

8 Support and Other Resources

Standard Terms, Abbreviations and Acronyms

A Utilities

Index

Quick Links

Troubleshooting

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Summary of Contents for HP Integrity rx2800 i4

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Table of Contents