Troubleshooting - Whirlpool 3XWTW5105 Use & Care Manual

First try the solutions suggested here and possibly avoid the cost of a service call...
Washer won't fill, rinse or agitate; washer stops
WARNING
Electric Shock Hazard
Electrically earth this appliance.
Do not use an extension cord or an electrical portable
outlet device.
Failure to follow these instructions can result in death,
fire or electric shock.
Is the power cord plugged into an earthed outlet? Plug
power cord into an earthed outlet.
Are you using an extension cord? Do not use an extension
cord.
Is the indicator on the Cycle Control knob properly lined
up with a cycle? Turn the Cycle Control knob to the right
slightly and pull to start.
Are the water inlet valve filters clogged? Turn off the water
and remove inlet hoses from the washer. Remove any
accumulated film or particles. Reinstall hoses, turn on water
and check for leaks.
Are both the hot and cold water taps turned on? Turn on
the water.
Is the water inlet hose kinked? Straighten the hoses.
Does the water level seem too low, or does the washer
appear to not fill completely? The top of the agitator is much
higher than the highest water level. This creates a perception
that the washer is not filling completely. This is normal.
Has a household fuse blown, or has a circuit breaker
tripped? Replace the fuse or reset the circuit breaker. If the
problem continues, call an electrician.
Is the washer in a normal pause in the Synthetics/
Permanent Press (or Hand Washables) cycle?
The washer pauses for about 2 minutes in the Synthetics/
Permanent Press cycle. Allow the cycle to continue.
The Hand Washables cycle (on some models) features periods
of agitation and soak.
Is the washer overloaded? Wash smaller loads.
Is the lid open? The lid must be closed during operation.
Washer will not agitate or spin with the lid open.

TROUBLESHOOTING

Washer continues to fill or drain, or the cycle seems stuck
Is the top of drain hose lower than the water level in
washer? The top of the hose must be higher than the water
level in the washer for proper operation. See the Installation
Instructions.
Does the drain hose fit too tightly in the standpipe, or is it
taped to the standpipe? The drain hose should be loose yet
fit securely. Do not seal the drain hose with tape. The hose
needs an air gap. See the Installation Instructions.
Washer won't drain or spin
Is the drain hose clogged, or the end of the drain hose
more than 183 cm (72") above the floor?
See the Installation Instructions for proper installation of drain
hose.
Is the lid open?
The lid must be closed during operation. Washer will not
agitate or spin with the lid open.
Is there excessive sudsing?
Always measure detergent. Follow manufacturer's directions.
If you have very soft water, you might need to use less
detergent.
Is your voltage low?
Check your electrical source or call an electrician. Do not use
an extension cord.
Washer makes noise
Is the load balanced, and is the washer level?
The wash load should be balanced and not overloaded.
The washer must be level. The front feet should be properly
installed and the nuts tightened. Reset the rear leveling legs (if
needed). See the Installation Instructions.
Did you completely remove the yellow shipping strap with
shipping pins?
See the Installation Instructions.
Are the gears engaging after the drain and before spin, or
is the upper part of agitator clicking during wash?
These are normal washer noises.
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