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PROBLEM SOLVING
Problem
The display on the front panel does
not light up/is not lit.
No sound or picture, but the front
panel shows the time or - - : - -.
Bad picture/blocking error.
The front panel shows a channel
number, but you can't see anything
from digital TV.
When the Mediamaster tries to find
and store channels during the first
installation, a message 'no channels
found' is displayed or some
channels are missing from the
channel list.
Pressing "0" does not switch
between a digital channel and an
analogue channel.
There is interference on your digital
cable channels, an existing terrestrial
channel or video signal.
You can't find all the channels you
think should be available.
There is no Welcome menu on the
screen after you switched on the
Mediamaster for the first time.
GB 34
Possible causes
Mains cable is not connected.
The Mediamaster is in standby
mode.
Signal to weak. Network problem.
The SCART connection has been
made wrong or your TV has not
selected the correct AV/EXT
channel.
The cable network is not properly
connected to the Mediamaster.
There is no digital transmission.
The system is not connected by
SCART leads.
The system is RF connected but
the TV is not tuned to its channel
for digital cable TV.
The system is connected by RF
leads and the output channel of the
Mediamaster interferes with an
existing terrestrial channel or video
signal.
The signal to your network may be
weak.
Wrong Network ID number
The system is connected by SCART
leads and the TV is not in AV/EXT
mode.
The system is connected by RF
leads and the TV is not set to the
channel tuned for digital cable TV.
What to do
Check that the mains cable is
plugged in to the power socket.
Press the standby button or any
number button to bring the
Mediamaster out of standby mode.
Put the Mediamaster into standby
mode and check if the reception of
analogue channels is OK.
Set the TV to its appropriate AV
input. If your system is connected
only by RF leads, set your TV to
that channel you have tuned for
digital cableTV.
Check SCART connections, making
sure leads are firmly pushed into
the sockets. Try manually selecting
the AV/EXT channel on your TV.
Check the cable network connec-
tor.
Check if you can see the analogue
channels.
Check that the digital transmission
is available in the network.
The TV Release function (0) will
only work for SCART connected
systems.
Change the Mediamaster output
channel to a more suitable channel
between 21-69. Or connect the
system by SCART leads.
Try retuning your Mediamaster,
following the relevant steps in this
manual. If you are still missing
channels, contact your cable
operator. They will check this for
you.
If the system is connected by
SCART leads, switch the TV to
appropriate AV input.
If the system is connected by RF
leads, switch the TV to the channel
for digital cable TV. If you have not
manually tuned in the TV you may
do this first. Please look in the TV
manaul for instructions. You can
also change the RF-channel in the
Mediamaster. See TV settings.

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