Troubleshooting Guide - Samsung ME32C User Manual

- This program may malfunction
sometimes due to a communication
problem between the PC and display
or electromagnetic waves emitted from
nearby electronic devices.

Troubleshooting Guide

Issue
The display you want to control does not
appear on the system information chart.
The display you want to control does not
appear on the other Control Info Grids.
The following message appears
repeatedly.
Displays power on or off at different
time from one another even though On
Time or Off Time is set.
The remote control does not work.
Solution
1
Check the connection of the RS232C cable (check that the cable is properly connected to appropriate serial port).
2
Check that another display with a duplicate ID is not connected. Connecting displays with a duplicate ID can cause
the displays not to be shown due to data collision.
3
Check that the display ID is within the range of 0 and 99. (Change the ID using the Display menu.)
― For a display that supports the ID in a range of 0 to 99, the ID should be set between 0 and 99.
Check that the display is powered on. (See the power status in the system information chart.)
Ensure you select the input source the display is connected to.
Check that the display you want to control is selected.
Adjust the time on the PC to synchronize the time between the connected displays.
The remote control may not work if the RS-232C cable is removed or the program is closed abnormally while the
Control function is Disable. To resolve this, run the program again and set
Remote
Remote Control to Enable.
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